Round Rock Nissan Review

Reason for editing my first comment:

I went to make an oil change and tire rotation to my frontier 2014. And I fully trusted this place. But they are not with the services performed. I realized that the tire rotation was not done, although I requested it and paid for it. What is the name of this theft or error situation?

I went to make an oil change and tire rotation to my frontier 2014. And I fully trusted this place. But they are not just with the services performed. I realized that the tire rotation was not done, although I requested it and paid for it. What is the name of this theft or error situation?

Best service department in all of Austin. Ask for Josh...

The BEST dealership I have ever been too! Car shopping can be an overwhelming experience especially when you don t receive quality customer service. That is not the case at Round Rock Nissan! Our sales person, MJ, was absolutly wonderful! He gave my family and I a warm welcome, listened to our concerns, and treated us like family. MJ and the sales manager work very hard to find us the best deal possible and we walked out happy with a great car! Thank you Round Rock Nissan for your great customer service!

I was looking for a good certified car here. I thought it would be a mind boggling exercise but the sales guy Don Sanchez got me the right car very quickly by understanding my need.Got a great car at a great price. Thanks Don and Round Rock Nissan!!!

I had a great experience in Round Rock Nissan!!! Specially with the sales and finance team.
Thanks to Jim and Cliff for all support.

I appreciate the thoroughness of the tech who spotted my leaking battery. Also, Bret my service provider was very friendly and helpful!

Lynne was very helpful in service. Provided me with excellent service, for a busy busy day she was calm and had a great personality. Will refer anyone to buy or have their nissans serviced at Round Rock Nissan.

Great visit. Went in for my inspection. Came out after an hour but also got an Oil change that was not scheduled but Nick went ahead an set one up for me. Plus Nick got my Vehicle washed! Now that's Service and it was with a Big Smile!! Thanks Nick

Service was way too slow. Could have gone to jiffy lube in 1/3 the time am not happy with dealership wouldn't recommend service if or sales

Came back to Nissan after a terrible experience. Today I have to say today was a much better experience.

I had visited RR Nissan a couple of months ago with a friend. We were met by JJ. She was rockin some sweet cowboy boots. Very helpful and genuinely friendly. So when looking for a car yesterday, after being bummed out at a different dealership, we decided to go back to RR Nissan. And yes, my cowgirl friend was there. She sold me the most beautiful Rogue SL. Everyone was super friendly and not PUSHY! Including the finance guy.

After having terrible experiences in all the others Nissan dealerships in the area. I WILL make this one my home dealership. This one has surpassed my expectations. Only thing, please fix my misspelled middle name.

Wayne was very friendly and helpful with ensuring that I received the proper service for my vehicle.

My reason for leaving 5 stars is because of my sales guy Larry Varner! He was very polite and did not push or rush me to get the sale. He has really good knowledge of the vehicles and was very clear on all the paper work. I personally recommend the dealership and Larry Varner if you want to buy a new or used car.

David M was great at helping us. My wife and I really enjoyed him and seeing all beautiful cars.

Every time I have gone to Round Rock Nissan, for the past year, every staff member has been gracious, courteous, and professional! David Zemek is the service representative I have dealt with over one year. I have mainly dealt with him at the service department. He listens well and he is very courteous as well as knowledgeable. When I need to service both my Nissans, he is the one I look for! By the way, he knows my name when he sees me! All the employees greet you with a smile! The service and care of my two Nissans have been great! Of course I highly recommend the dealership!

An amazing experience thanks to Mr. James Shupe! He was extremely helpful and knowledgeable of my car issue and my financial situation. He executed great service with integrity. I will definitely recommend him to family and friends. Thank you so much!

Great experience! Honest, friendly and fast. No pushy sales tactics. Smooth and easy experience.
Ricardo our salesman was always prepared for us, gave us options and bent over backwards to make sure we were happy. We love our Rogue!

Nothing! Nissan Services and Fidelity Warranty Services were absolutely wonderful! I m not normally one to purchase an extended warranty, but it definitely paid off as they helped Nissan Repair my vehicle for over $3000 repair suddenly, because we definitely did not have the money set aside for it. Nissan Services was absolutely great! Hands down, best customer service I have EVER experienced. It takes exceeded expectations experience for me to go in and manually add reviews to sites, but I made sure to do it from this experience. Christian was our representative at theRound Rock, TX location, and he was outstanding. Thanks again Nissan forgetting me back on the road safely and kindly!

I thought the service was excellent and affordable. I loved the complimentary shuttle service, tire rotation and multi-point inspection on top of the affordably priced oil change. It all will keep me coming back.

Worst experience at a car dealership I've ever had. We went in last night with the hopes of upgrading my 2014 Nissan to a newer model. The car salesman Henry refused to look me in the eye and would only converse with my fiance. He wouldn't even allow me to sign anything after repeating multiple times that I would be the one purchasing the vehicle. On top of being sexist he proceeded to ask if we were 16 (we are both closer to 30 but look young). The appraiser quoted my car $3,000 less than the lowest blue book value. We discussed wanting to keep our monthly payments in a certain range and instead of going over options he brought the finance manager out to basically tell us we were a joke and that they were unwilling to work with us or go over any other options be it used or new. Only did Henry take us seriously and try to rectify the situation when we mentioned how we had bought a brand new 2020 Mazda the week prior. Thanks to Round Rock Nissan we went back to Roger Beasley Mazda and purchased our second brand new car from them.

Service was friendly and helpful. They honored the internet previous price, although the prices they had were higher. Got me out in a reasonable timeframe and the service performed was excellent. Great team :)

Dissatisfied with how things turned out for me at the service center, all due to negligence on their part. As a result what should have been completed in one service trip, required me to make two additional unplanned trips. The shuttle driver is a great guy and that's why I didn't rate it lower.

My experience with Round Rock Nissan was top notch! I had picked a different make 2018 model car from another dealership. We went there ready to buy the car on the spot. Due to an error by the IT department of that dealership, they tried to not honor the internet price for the car I was looking to purchase. Once I forced them to honor their error, the sales manager got angry and tried to make up for the price error in other areas of the financing. The attitude and treatment we received from the sales manager from that point on made us get up and leave the dealership. We drove right down the road to Round Rock Nissan and started looking around the lot. Dan Cordreay came out to speak to us as we walked around and before I knew it, I was test driving a BEAUTIFUL car. Dan asked what terms I needed to buy that car, I told him and Dan and his staff made it happen. They also stayed at the dealership until 10:30 pm to get the deal done so I could leave with the car that night! The car I purchased blows away the previous car I was looking at and the aggressive pricing discount and incentives were unbelievable in comparison to what I was being offered at the previous dealership! I m taking the car back today for a full detail (as all other employees had gone home for the day by the time we were leaving). I LOVE the car, I cannot speak highly enough about Dan and his wonderful help and attitude and that same treatment continued all the way up to both sales managers I ve spoken with as well. The price was just unbeatable and pretty shocking for the car I purchased. I would HIGHLY recommend Round Rock Nissan, Dan Cordreay and the entire team there to anyone! They have earned my business and referrals for life!

Had a good experience at Round Rock Nissan! Good staff and good deals made on my purchase. Would recommend!

Very impressed with the customer service and the follow through. We met with Ricardo and he made the car buying experience a great one. Each thing we asked for he made happen. Excellent follow through. Mindie in the business department was very friendly and professional and explained everything perfectly. Very happy with our decision and very happy that we went to Round Rock Nissan.

The service was good but unhappy with the way the bill was handled.

Bad, real bad. Got me 90 miles from home with no way to get there with out really being able to check out the truck. Has a broke side view mirror, and the check engine light has been on since I got home. And missing a piece of the console. Waiting for 3 weeks. OH yeah, the breaks have a jerking when applied. Wish I had never bought this truck.

We purchased a 2019 Nissan Kicks. Our sales guy, Henry Man, was great! He was knowledgeable, helpful, & low pressure. Brandon Ming is amazing! He knows his business. He really went above & beyond to get us in the vehicle we loved. I highly recommend Round Rock Nissan & will be back in the future! It's a bit of a drive for us, but completely worth it!

Great service from salesman, Larry Varner, to finance! All good experience!

Worst customer service ever everytime I call for some one in financing NO ONE ever calls me back wish I would of bought my car else where

These guys are best! They fixed my work van when no one else could. Then they covered it under our warranty. No charge!! Chris kept me posted during the process. Thanks you Chris!

I must say I was impress with how quickly the service dept. was able to fit me in their busy schedule for an alignment.
Federico was very helpful and was able to get in and out. Nissan even came to pick me up at my door to pick up my car. Keep up the great customer service guys!!

Ali from commercial fleet sales is truly OUTSTANDING with EXCELLENT customer service!!! We needed a new family van right away after hurricane flooding and he went above and beyond to try and help our family. This man is the best salesman we have ever dealt with in our 18+ yrs of car and van buying experience. Would recommend him to anybody wanting a great deal and hassle-free experience. Top notch, thanks Ali.

Bought a f250 from round rock Nissan. From used car manager Scott to salesman Ricardo, all the way down, the used car team treated me and my family with respect and were very thorough and professional. I d buy another car from them without hesitation. Was a pleasure doing business with.

Love this place and the guy that help me with my service. Will come back again.

I was helped promptly & was even pointed to deals that saved me over $200!

Great experience with MJ in Nissan in Round Rock. Go see him if you want a good deal

They went above and beyond! I had some issues with my battery and it was under warranty. We could not reach an easy solution and they ate the cost to make sure I was taken care of. Great business and treats customers right!

Oil Change - Chris was super accommodating and actually fit my Rogue in for service after my wife's scheduled service was completed. Made it very easy to have both cars done in one day. Thanks!!!

Recieved a different price at the counter than what I was quoted over the phone. The car wash we received wasn't done very well still had dirt and bugs on the car. I have had issues with their service department in the past, and against my better judgement I tried giving them another chance. I have bought two cars here, and have had good experience with the sales team, just not with the service department.

I use to go to northtown nissan & they are good however roundrock service is by far BEST. Thank you Bret. Also the other staff is very good.
I am still struggling to get my car rear & front bumper fixed which has not been taken care. (Rear one has been melted just above the muffler & the front one comes off the clips. I would really appreciate if someone wld take care of it.
Thank you.

I was pleased with the express svc for my oil change and the shuttle that pick you up saved me time.

Wonderful, fast, friendly service! Always pleased with them!

If you buy a car, do your self a favor go see ron muskeyvalley at round rock nissan. I guarantee you it would be the best experience you ever had.

This is the best! Our sales manager James Alvarez took good care of us.

I was welcomed promptly & in a friendly manner by one of the service writers. He started my paperwork until the service writer to whom I was assigned was able to finish it. The service was a 90,000 mile so quite a bit had to be done on my 2010 Murano. Bob, my service writer, very adequately explained how the work would be done & that I would be notified promptly if additional items were discovered. He gave me a cost breakdown & when additional recommendations from the service tech were made, he called me with them & the additional cost. I've done business with a top of the line Nissan dealership in Fort Wayne for a lot of years & have always been pleased with how I was treated by them. I would say that Round Rock Nissan compares very favorably. Overall I was very pleased plus having my actual cost come in almost $200 less than the estimate. I look forward to doing my future automobile business with Round Rock Nissan. Thanks, Bob!!

Round Rock Nissan was awesome! Iam girl and felt like I needed a man to help me buy my car, but they were honest and friendly. My sales person was Jim Hangval and he gave me the best service I have ever had. I truly recommend them and I will go back for my next Nissan.

Good service and nod bad pricing
Advise: Don't go there with out appointment..gets quite busy over weekends.

Bravo! Ricardo at Round Rock Nissan made buying my daughter s first car a surprisingly enjoyable and hassle-free experience. And TJ made the finance piece a comparably pleasant experience. The staff at Round Rock Nissan was professional, attentive, and friendly. Not to mention, I got a great deal! Highly Recommended!

Very professional staff, Don Phillips did an outstanding job in assisting us with our new vehicle and a big thanks to the sales manager, who took the time in making the numbers work for us.. Thank you again R. Lopez Family

Round Rock Nissan is great. I walked in, and two hours later I walked out with a car. There wasn t any high-pressure sales pitch; just providing me with the information I needed to make a decision. They are great folks there!

Jarrod D. was great helping me buy my 2017 Pathfinder! He's very friendly and informative and made the buying process quick and painless. I would definitely recommend coming out to see him at Round Rock Nissan!

I scheduled an appointment for the next day, there were appointments available throughout the entire day.
Arrived on-time and was confirmed immediately.
Our guidance computer was upgraded within a few hours while we shopped locally.
They had our car ready on-time and did a car wash at no-charge.
We are very happy with the quality of our Round Rock Nissan experience.

Customer Services to me is everything, And my service advisor surpassed that by far. Lay out all options available to me. Explained everything well. Overall great job

To be honest, too much red tape, I know it s probably like that every where, but it turned me off to the experience. My salesmen was a little to presumptuous

Outstanding customer service. Justin was unbelievable and a pleasure to meet and work with. Justin and Ricardo makes you feel welcome and listens to your needs and goes the extra mile to accomodate our needed and help put my sister into the car she loves. It is hard to find people like Justin and Ricardo, I hope round rock Nissan takes good care of you two and keep Justin amd Ricardo around for a lifetime. I am sending my wife and friends to Justinamd Ricardo because outside of buying a home it is a the second biggest purchase and to have someone there to help and satisfy your needs is appreciated beyond words. Thank you Justin and Ricardo. You have our business amd respect for life.

Ricardo kept in touch with us even before arriving on site. He provided great customer service via cell phone as well as in person. Cliff was also pretty darn awesome. The entire experience was great and I would def go back to buy my next vehicle.

My advisor Chris Wunderlich was very helpful. He is now going to be my advisor.

Terrible experience. I had to deal with them because my wife was buying a new Nissan, and the experience was bad: a really long wait (they told us the wait was 20 minutes, but then it went up to 2 hours with poor excuses); the dealers were MIA for most of that time (but no customers in the dealership), and when they were there, I didn't really get a nice impression of them.

When the deal was done and we left, they walk us to the door but didn't even shake hands, it was obviously over for them and didn't want anything else to do with us (in their defense, it was over closing time already), and in all honesty I was unhappy at the way they had treated us and didn't want anything to do with them either.

My recommendation if you like a Nissan and want to buy one: get it, but not from this place. It's not worth it.

Great customer service..the whole team worked hard to help us get a great car for great price

Be side them leaving the oil plug out 6month ago i still use them nut tier prices or up sode down high most time and dont really respect customers.

I worked with Lynne from Services and she was terrific. She followed up throughout the whole process and got everything sorted out under the manufacture warranty saving me thousands.

The only thing I did not like is that the caps on all of my tires were missing. Tony was great.

I worked with Matt to purchase a new Rogue. He, as well as the whole team, made the experience extremely easy and painless. They worked with me to understand what I wanted and found a way to make everyone happy. Would definitely recommend if you are looking for a new car at Nissan Round Rock!

It was a pleasure doing business with Round Rock Nissan. The entire process from test drive through purchase was professional and without the hard sell tactics that often makes car buying so unpleasant. I truly felt that M.J., my sales associate wanted to find the best and most comfortable match for my situation: commuter truck with sufficient towing power and torque to handle a 5000 pond RV.
He came up with a solution that I hadn t found in my extensive research, and then was able to locate the vehicle.
The negotiation of the terms was handled with respect and candor. We arrived at a deal that I was extremely happy with, including a trade-in, special financing, and manufacturer rebates.
Putting a special shout out to Mindy from F&I. Never dealt with a finance person as competent. She immediately put me at ease. I wasn t rushed through the paperwork and she explained the various insurance options in simple terms.
Nissan Round Rock has gained a life time customer. I love my truck. Thank you for making my buying experience the best ever.

I love my new car. Got a great deal and the staff was super helpful.

I trying to buy a car with MJ, he is very nice to me and he explain every thing to me very good.
Thank u

My husband and I had a wonderful experience with Round Rock Nissan. Jim Hangval made the entire car buying experience pleasant. We never felt pressured or deceived. Will definitely be looking to Round Rock Nissan for our future car and truck needs!

The facility was understaffed on the day I had my appointment. However, I was attended to immediately and the staff member took time to explain the entire process and kept me updated on everything. They even assisted with filing the claim with my warranty provider. In short all I had to do drop off my vehicle and pick it up when it was ready. One very happy customer!

Great customer service! Quick service, I was there less than an hour.

Jim was great. He really took the time to get me set up and kept me updated often. Will go back for sure.

Quick turn around, good communication, always pleased with the service department.

As always they have great service on time and quick i was in and out they where safe courteous.

Jose provided excellent customer service! Would recommend him to any prospective buyer.
Jesse

Good price, very nice employees and they did a great job , they even cleaned my car !! Great surprise when I picked it up!

Everyone was fabulous today! We came with intent to kick some tires...but when we got a GREAT deal, and even better service, we drove away in a sweet vehicle! Special thanks to Jim, Dan, and Cliff! Thanks for a great car buying experience!

We purchased our 2009 vehicle from Nissan Round Rock on June 30th, 2015. Sales wise, at least we thought everything went smoothly and believed the vehicle was in safe condition after the salesperson reassured us that he wouldn't sell us anything in bad condition. We found the used car we wanted, and we were told before we made the purchase, that they would do a thorough inspection because they wanted to give us a vehicle that was safe. Mind you our daughter was with us, so you would think they would take this commitment seriously. Apparently, we don't feel that they did, because as it turns out, after taking the car into their service department following experiencing a whining noise we could hear going past 60 mph and intermittently shaking of the car, as if it wanted to die on us. And experiencing the car stalling on my wife in the middle of the highway during traffic rush hour, which upon accelerating the gas pedal, the car wouldn't go. All the code lights turned on, and the brake locked up. It was a frightening experience with our daughter in the backseat!!!

We were told the front rods are leaking and the bushings along with them in the front of the car have to be replaced, but they will not cover it because it is not a safety issue!!! Not to forget to mention, that the transmission fluid was black and needed to be flushed, but they went ahead and covered that because it is a safety issue. We were never told about this, which led to this past week and has left us very upset and disappointed. We plan to share our experience with our very large social network of parents and friends about what happened, to make sure we warn them that this can happen to them. Nissan Round Rock does not take its commitment to safety as fully as we thought they would.

We will get to a quote from their own report to us in a moment on that. It's a real head turner. So they cover the transmission flush $350, which should have been done in the first place before selling us the vehicle. Then we were told an estimate of about $1,200 in the red, if we want them to fix the both front struts! Oh, and get this, they told my wife it wasn't leaking when they inspected the vehicle. And it's considered a maintenance issue, not a safety issue while it continues to leak. Sooo, how did they miss the black transmission fluid if it is a safety issue I wonder???

Here is a statement from their own report!

"Worn out struts can lead to serious handling problems with your car, and this presents a safety issue"

Uhhhhh, but we were told its not a safety issue. Hmmmmmm. Someone was not being honest, and it certainty was not us. They of course, continued to refuse to pay for it, and we were not going to let them dig their hand into our pocket for something that should have been fixed due to their negligence, since Nissan is a family company, and safety always comes first, from what I am told.

So we have our transmission flushed, but we are still with two front leaking struts, courtesy of Round Rock Nissan. Too say we are deeply upset, especially after seeing their own report, is troubling. We have two Nissans! And as valued customers, it would be the right thing to do, if someone who has an understanding heart, and a commitment to safety, would step forward and correct this problem and make sure it is taken care of. It should have been found the first time, before allowing us to make the purchase and it wasn't!

We are deeply disappointed in our experience, and are letting everyone know that this is not acceptable. We are twelve days away from our little one starting school, and this vehicle was intended to take her there and back.

Scott Millican was very professional in the process and the follow up

Great customer service at Round Rock Nissan service department.

The Service department did a fantastic job for me and saved me a lot of money!

Jim Anval was very helpful throughout the entire process of me buying my car.