Round Rock Nissan Reviews

Christian was a great sales agent, very respectful and courteous. The business manager who did the final paperwork was also professional and respectful.

Today's service went well. Made an appointment this morning before I left the house and was in and out in less than an hour. Service advisor was friendly and not pushy.

Round Rock Nissan was a great experience getting our new 2016 Rogue, the salesman Jarrod Dozier was a excellent salesman. He was friendly and very knowledgeable.

Everyone is wonderful and they truly always look out for your best interest. I have been a customer for ten years and they do what's best for me and my family. The management staff and Jim are very great.

Best hassle free buying experience in my life. I highly recommend Round Rock Nissan. MJ was so patient in showing us the amenities of each car and made it a very pleasant experience. Would definitely shop there again.

Found a used vehicle on their website and started an online chat. Quickly introduced to a sales contact and bought the car within a day. Very easy, great service, great experience!

Great customer service,sales person was the best,I drove home in a new nissan,I was very happy

Leased a Titan but the seats caused all sorts of pain. Joann Echeverria was the sales person. She helped make the deal work and was very willing to ensure that I ended up with a vehicle that works for me. Much appreciated.

After the quote, took it to my mechanic. The tie rods and suspension mentioned I. My quote, were fine. I have pictures to prove it. He also found my wipers were shredded and useless. Nobody at Nissan told me that. He also found that my fan was loose and not turning. It could have fallen out at any time. I took the Nissan quote from Wayne to him for him to double check. He found no issues where Nissan said I needed 2000 worth of work.

Justin Chavez at Round Rock Nissan was fantastic! If you re looking for a car go so my man Justin he ll take great care of you!

I found the Ford Explorer I had been looking for online and when I went to look at the dealership Ricardo made my experience very positive. I loved the car and Ricardo and I were quickly able to negotiate a great trade. Cliff in finance was very friendly and made all the paperwork quick and easy. I would definitely recommend Round Rock Nissan to a friend looking for a vehicle.

Relearn computer and unlock ignition from a 01 nissan maxima. They did a great job very thankful for their work good job team service and technician!!

Wait times for servicing can sometimes be a little long, but I've found the quality of service far makes up for any inconvenience I've had to incur.

Great service, quality mechanics and very good pricing. I was worried since my car is so old, they worked around discontinued parts and were upfront on prices before doing anything

very satisfied with purchase and experience. Our sales rep Justin Chavez was very professional and made this a pleasant experience going above and beyond expectations. thank you!

From start to finish everything went very smoothly. Larry was amazing and we definitely will be back again.

Mario Valencia responded to my online questions very quickly. He was able to get me all the information I was needing to figure out which car is going to work best for my life and budget!

My service advisor (Mark Hergott) was courteous and took the time to explain the services I might need before and after services was done.

Best customer service and nice and clean dealership.

Working with Ricky and Ali was wonderful. Ricky was are starting point and then handed us off to the NV Expert, Ali. If you are looking for an NV, this guy knows absolutely everything AND gave us a killer deal. He didn't waste our time and made everything quick and effortless. We are very happy with our new tank and recommend anyone looking for a pass anger can to come here!

We were there to have maintenance display turned off. To our surprise, it actually was time for oil change and tire rotation and balance.Our service advisor, Sean was super awesome. Very thorough and clear with educating us. Offered us options for replacing the tires; which buy the way he said were not quite ready, but almost to the point of needing replaced. For that SEAN, I greatly appreciate the honesty. Throughout the entire process he was calm & professional. Never felt rushed or pressured. Role model for others without a doubt. Bonus, fast/efficient service. Thank you Sean.

Ok so today 9/12/19 is another encounter with Round Rock Nissan and Sean(Service Advisor). Again, he exhibited the same professional, friendly, & helpful qualities as before. My wife and I want to say thank you again Sean for your service and commitment to your profession and your customers. Thank you Lupe & Scott

11/26/19
Once again superior service from RR Nissan, Sean, & another employee. So besides the usual, a young lady at the service counter walked up and ask how she could help. I explained why I was there. She was more than willing to help, but what stood out was she asked who I usually dealt with when visiting their establishment. I told her and she paged Sean. Relief was what I felt; not that she was rude or anything, but because she cared enough to ask who I dealt with and was willing to go that extra step to make sure that happened. I always like to deal with the same person wherever I go. Thank you ma am Forgive me for not asking your name, but you were awesome.

07/02/2020
Nissan Round Rock continues to provide superior service. Will continue to make the 120 round trip simply because of the service received each time. The people are friendly, professional, and never try to upscale anything. You feel like family.

10/10/20
Another superior experience at Round Rock Nissan. Sean and staff continue to deliver the highest quality of service. Fast and friendly. As I have said before, I do not give out positive reviews unless they are earned. These folks have earned my respect and my business for life.

2 star review because although the buying process was not too painful, no body warned me about NMCA (Nissan bank) deducting the payment for my old car that I no longer own. I traded in my SUV for a newer version, they were responsible for paying off my old SUV s loan, they sent the check 10 days after my purchased and made me sign a paper saying I no longer own the old SUV, however I ended up having to make another payment until the loan is paid off! So on this month I am paying two cars but I only own one! If that was the case, they should have allow me go home with both of my SUVs until the loan was paid off! NMCF (Nissan financial) and Nissan dealerships DO NOT WORK IN SYNERGY! I should have never been charged for the old SUV! Now I have to wait 3 weeks to get a refund! My new loaner is expecting me to make a FULL payment, not just half! Nobody at the dealership gives a F about this! If you re trading your old Nissan for a new one, keep this in mind! Also, NMCA refers to Nissan dealership as third party dealers .....what s the benefit of financing directly with Nissan if they don t work together?

Corey Moeller gave me a great overview of year end discounts and we took a test drive. Quick and efficient.

Mendy Humphries was a huge help, and I love my new Frontier!

Great customer relations and timely delivery of service at competitive pricing. It is also nice to see that Round Rock Nissan now has various options open for payment. Great job!

What a pleasure to have my car serviced!!
From making my appointment for the same day to walking into the door, and recognized by name!!
Chris was so pleasant, efficient and friendly.
An outstanding experience!!
Highly recommend.

Excellent customer service! Jim Shupe guided me through every step of the process and made sure I knew everything that was happening with my vehicle. Mr. Shupe is straight forward and an honest businessman. I d recommend anybody to go there for car service.

Don Sanchez was my sales person. He was awesome. The car I came to buy was gone but Don walked me around all the lots and found me another car which is better than the one I missed. Nice to work with.

Wayne was a great advisor and he was very helpful and straightforward. I definitely recommend this place if you need service on your Nissan.

Brandon Durant at Round Rock Nissan was exemplary in his professionalism from the moment he greeted us outside shortly after we pulled up, to the very moment and thereafter we received the keys to a used Pathfinder we fell in love with. He was also very patient and helpful in the process of us securing financing through USAA. He is probably the BEST salesperson experience I have had at a dealership...and I thought highly of the same process with Hyundai of Round Rock about five years ago.

I hope anyone going to Round Rock Nissan experiences what Brandon Durant provided to us. They will very likely remember it fondly.

I gave round rock nissan one star b/c there is no option to give zero stars. I would recommend NOT buying from ROUND ROCK NISSAN. From my experience from owning my Nissan now for the last 2 years it has been awful. I bought a brand new fully loaded 2014 Nissan pathfinder from them July of 2014 and within a month of owning it I was already having issues with the a/c in horrible Texas heat with a baby. Every appointment I have ever made with them these last 2 years have been a joke b/c even for a simple oil change they have to keep my car over night and they don't give you a loner. This last time they changed the oil I got it back and the engine filter wasn't even put back in properly, thank goodness my husband caught it before we went on our road trip. The second summer we owned it we had to bring it in for an a/c issue again and they replaced everything so they said. Then this summer same thing but now since their warranty is so short it is not under warranty anymore. Somehow though they found nothing wrong with the ac but when I got my car back from them 2 days later said my whole fan assembly needed to magically be replaced and was rattling the whole car. It never made a sound when I brought it in and that week my husband who has worked on cars for years, checked out the car also and changed the oil and nothing had an issue then. But it did after bringing it in to Nissan. I find that very fishy... I have a mini Cooper convertible that I bought used and have had for 7 years and has 200,000 miles plus on it. In the whole time of owning my mini I haven't even had close to as many issues as I have had with my Nissan. Just spare yourself a lot of head ache and stress and steer clear of them!!!

Brandon Durant was awesome. Helped in every way possible

Nissan Leaf repaired and washed. Very knowledgeable staff, extra friendly too. I was updated several times as progress was made.

Financial advisor was great and professional. Very disappointed they did not service the inside of my car, I mean I m dropping lots of money in the first place taking it to the dealership to make sure the work is done correctly. You can take your car to literally ANY auto shop and they will clean the inside of your car, and slap on an air freshener.they didn t even replace my inspection sticker when that is what the main purpose of my visit was. Lazy, and slow. Do not recommend.

uneventful, actually finished before said time.
thanks

I really enjoyed my experience here. I was treated very well & I highly recommend them. They also serviced my vehicle with excellence.

By far one of the best experiences i could have had buying a car ron muskeyvalley made it relaxing and fun to buy my very first car on my own. Round rock Nissan good job

I've bought two cars from them over the past three years and have had routine maintenance performed recently. I think the dealership has become much better over this time. Sales and service was outstanding.

Took my Nissan Juke in for oil change, State inspection and recall notice. So glad I choose this location, Excellent customer service and job well done!! Thank you

I had Mark as my service advisor he was very professional and courteous and kept me updated on all the repairs for my vehicle.

Tried to sell me services I didn't need; Services that aren't even in the service manual. Then left trash in my car when I went to pick it up.

On the do not service list somehow. Hmm. We have prepaid for your services. Yes, I would like to be contacted.

The service work is always well done. But the AC was out in the service area and I waited from 1-5PM in a hot area! The 'new to me' service rep did a good job of explaining options and didn't buckle under my complaints about the heat!

Tanya Wyatt listened to my needs and was very responsive. Excellent service

Great service. The service agent quoted me a half hour to do the work, but it really took almost three hours. But he still only charge me for that half hour. I really appreciate the integrity.

But I still don't understand why they ask you to make an appointment, when it really is first come first serve. In what in what was supposed to be a half hour job took a full day, I picked the truck up the next day. So what's the point of making an appointment again?

Sean Johnson the service advisor at this Nissan dealership is the absolute best! I came in with questions and concern about my Nissan Maxima. He answered all my questions with smile and enthusiasm. All staff around is all super friendly. But Sean accomplished all my needs. I greatly appreciate that. Sean and this dealership deserves more than five stars.

On More than one occasion i have experienced and witnessed mis-use of customer vehicles. technicians pealing out backwards and then forwards from the oil change bays. I have tried to tell the techs that this is dangerous and that they need to stop.

On one occasion taking my Titan into the service department after a winter road trip my vehicle was returned to me with Mud all down the passenger side of the truck. Additionally in the bed of the truck my spare fuel jug had been upended and the strap that was holding it still busted loose. the jug was at the opposite end of the truck bed and leaking fuel out of a fracture in the jug all over the bed of the truck.

I reported this to the service advisor , who did nothing. i called several times to try and get the managers attention who finally offered to re-imburse me the lost fuel but said they had received no confession of the abuse to the vehicle.

On a separate trip to the dealer for interior service the tech Craig returned my new leather interior truck back to me full of engine grease hand prints on the seats, steering wheel, door panels. a windshield crack, and scratched in a dozen places both interior and exterior. one of the exterior marks looked as though my vehicle was sideswiped in their tech area. the service advisor acknowledged that the damages obviously occurred at the dealership and that they are responsible.
but did not offer to have the oil prints cleaned or the car detailed. I tried to get the repairs transferred to another dealer and all that was approved was a tool tray - i kidd you not.

I have reported these items to the service manager, sales managers , the General manager, and Nissan Consumer affairs. None of which seem to have any interest in trying to resolve the issues they have with their service department.

Mario Valencia made things so fast and simple, we were in and out of the dealership in no time, Now, I might end up loving car shopping!!

This week I had the pleasure of working with Justin Chavez when purchasing my nice new vehicle at Round Rock Nissan. I must say it was wonderful working with Justin. Justin made the purchase so very easy and hassle-free. I love the fact that I really didn't have to do much only test drive the car. The rest was on Justin and my financial rep Christopher Dudley. These guys are AWESOME! I was not even in the market for a Nissan, but I'm glad I contacted Justin. I will be referring friends and family to Round Rock Nissan ask for Justin Chavez. Kat I

Teddy was Awesome!! We received terrific service!!! Such a blessing!!!

Jose at Nissan did a wonderful job of showing us the cars we were interested in, that were in our price range , without any pressure. We feel like we bought a very nice car at a good price. Jose actually tracked down the previous owner of the car we purchased to locate the 2nd set of keys for the car. He was going to deliver them to us . Great service and experience

This was my first time buying a car and it could not have been any easier or worry free thanks to Brandon. I will definitely come back for my next car. Thank y all so much!!

Everything was great....making the appointment, the van pickup by Louise, the professionalism or Jim Shupe, knowledge of the technician and promptness of service!!

I had an amazing experience. I came in to get my car serviced and a young gentleman Josh Grooms went above and beyond to do everything. I waited 5 min to get my vehicle in. The service itself went super fast and I was able to get back to work and still have about 15 min left of my lunch break. He knew everything and spoke like a professional. I ve literally never had such a nice experience in a dealer ship before. Hands down the best car service I ve ever experienced. Thank you so much! I will recommend you to anyone and everyone!

WAYNE RUARK, is the best service advisor, he knows how to interact with customer, he will explain in detail everything customer need to know...
He is the BEST!

Love my new car and the service and help from the staff was great!

Brady, MJ, and Mendy were extremely friendly, knowledgeable, and helpful. I would highly recommend Round Rock Nissan.

Had a company van breakdown on us. Had it towed to RR Nissan after their service hours were closed, but had already consulted with our service advisor, Sean Johnson. Called me the next day with a their plan and the timeframe. Called several times during the process to keep me informed. Fixed the problem in a shorter yime than other service places we have used, being very helpful and informative. Definitely recommend Round Rock Nissan service

Justin Chavez went out of his way in helping me with the purchase of a used car. I drove 3 hours to get to the dealership after he took additional pictures of the car for me. He even worked with me on his day off. If you are looking for a vehicle I can recommend Justin and Round Rock Nissan.
Dan

Staff at Round Rock Nissan were very friendly and informative. Buying a car was easy and fast.

Service was great! Fast service and did a great job in my car too! Would definitely recommend. Staff is professional, ask for David Z he was amazing

Went to look at a car with Don Sanchez at nissan in round rock and left with my dream car in my price range.

Very pleased with the customer service level of Sales Member Salvador L. and Manager Jim Price. I came in not necessarily knowing what I wanted but they matched me with the perfect car and gave me a great deal. There was never a point where I felt tricked into a sale and you could tell they genuinely cared about making sure I was taken care of.

Though I've had terrible service experience at this location I have just had my first buying experience with RR Nissan and Eugene in sales was a cool guy. Easy buying experience.

I am now a proud owner of my very first car all thanks to Jose & my dad for helping me out & guiding me in finding a car that is perfect for me & my son and also very affordable for us.. their process at the round rock Nissan was so fast & easy. Walked in around 11ish & was able to drive my car off the lot by 3ish.. thank you round rock Nissan, we are forever a loyal Nissan customer ( 4 cars with them )

Right now I'm very frustrated with Nissan. I selected them to repair my vehicle after a faulty over agressive airbag deployment as I wanted all repairs to be OEM.

Went to pick up my vehicle, the car smelt damp inside, the trunk wouldn't open, and the part that got me most frustrated is they they charged for a brand new seat replacement but the seat in the vehicle when I went to pick it up had someone else's personal items in the seat pouch.

I felt good with the service I had been receiving when I initially chose to send my vehicle to them over any other body shop but now I am concerned that it isn't new items going on my vehicle.

I am posting this while I await a response to see how this will be resolved.

I had a recall, Sean explained the recall and suggested we do the 60,000 mile check up while it was in the shop. I agreed. They checked my battery terminals and they always get corroded so Sean suggested we replace them.. We did. They also, noticed my rear brakes pads were worn down, and we replace those as well. The kindness of Sean makes my visits to the shop for repairs more enjoyable. He makes me feel important. Oh, they washed my car also.

Was told by Nissan the recall we oul take 1 hr took 2hrs.

MJ is courteous and helpful. Willing to work with us for the car we needed.

Joshua is great. He s knowledgeable and very customer friendly. Spent only 1 hour in service center.

Ricardo was very helpful through the process as was the finance department. It was very EASY process!!

Excellent service from service and even from the sales representative.

Just an amazing experience. Top pros that will take care of you and will not take advantage of your situation. Today, they took care of my Check Engine light very professionally and explained everything, including preventive measures. Highly recommended.

Terrible service after the sale. You can leave messages with no return phone calls. I do not recommend this dealership.

Brandon Durant was the kindest, easy-going, gentleman I ve ever bought a car from and made it easy!

Great customer service and value! Tanya and Jim went above and beyond to assist me in my quest for a new car! They have a fabulous inventory to choose from and really know how to deliver outstanding service.

I didn't purchase the vehicle, and it ended in humiliation and heartbreak for my wife. love Nissan, and was looking ot add to our Nissan family. I wound up buying my wife a 2019 Volkswagen, and will never come to your shop again.

I got 4 new tires and an alignment done. Service was great. Thank you Bret whatever your last name is, he is the guy who looks like Edward Norton.

Danny Mosley was absolutely outstanding no pressure great to work with ! Best vehicle purchase experience I ve ever had ! Highly recommend !

I was not happy with my sales person. It was like the car is yours now I can't help you. Lots of little things where happaning to it and he did not call me back eather and I called a lot. I will not recamend to go there..

Bret is awesome! Got my insurance claim and car fixed in less than a week! Runs better than new!!

We worked with Jose Rivas and he did an excellent job. We were able to find exactly what we were looking for and he made the process very easy.

The customer service from my phone call to book a service appointment to the completion of my vehicle s oil change was outstanding. Adam was very professional and got my car in and out fast.

I am new to car maintanence "stuff" and this was my first experience taking my car in for a service to a dealership. I was crazy nervous! From the moment I walked in, to the time I talked the service advisor ( Adam Elwood), all my nerves were put to rest. They made it so painless and effortless. I will definitely choose them for all my future car services and maintenance "stuff"..... Thanks guys!

James Collins you should stop trying to get free stuff, and stop lying, you are so full of it. These guys are professionals, and have all been working there a long time for a reason. They honestly should quit letting you come back. If It was so bad, I am not sure why you keep going! ROUND ROCK NISSAN is great!!!

Great service and eager to find you what your looking for!

Round Rock Nissan was amazing throughout the whole process. Sales Agents were fun to deal with. It felt more like buying a car instead of being sold one. Their finance team is second to none. I was clear on what I wanted and they delivered. My credit was less than perfect going into the whole deal so I expected the worst. Instead I got a much nicer and newer truck than I anticipated. I STRONGLY recommend this dealership and I know where my next vehicle is coming from.

I found the right truck at the right price! They actually listened when we had questions and were fair and open in the negotiations. Jose Rivas is knowledgeable, patient, and personable, I'll definitely recommend him and Round Rock Nissan to others.