Rose Associates, Inc. Reviews

Worst building management I have ever dealt with.
Turning The Chrystie into a frat house and can't solve basic living conditions problems in months.
If you are considering an apartment they manage - stay away.

Excellent building well maintained. Wonderful location and the best staff imaginable. Cooperative, courteous, intelligent and just plain nice. Tenants are also well behaved and friendly . Wonderful facilities and the best rooftop view in the City.

Please give me the name of someone I can contact who does want to find a solution, because it s certainly not your building manager Nicole, who told me you already clean the windows enough (which you don't) and that it s part of construction (which it's not...it's caused by a defect in the stone exterior, which I have in emails from you). Does that sound like a solution to you?

So what are you going to do to fix the situation?
Are you going to clean the windows more?
Why don't you actually come down here and see how bad the issue are?

Why won't you provide a refund of some sort when I'm paying top dollar for views that have been obstructed for months (just see all of the photos of what I had to look at from November to May, when I picked this apartment for the view over on the House39 reviews on Google). Would you want to pay top dollar to look at that for months across every single window of your apartment, and then continue to have the issue repeat itself after the windows are cleaned? I'm sure you would be greatly upset to if you had to look at this, and then had to deal with a building and management team that doesn't care to resolve the issue or find a solution, and that is really all I want.

What are you doing to make sure the windows won't continue to have streaks after they're cleaned? Haven't heard an update on this in months and I want one.

You have done absolutely nothing to make my experience more positive, and your building management has done nothing but make everything negative. I wish you and your staff acted the way you replied to my last review. If you're providing something that you market as a luxury residence, the windows should be clean. The views should be unobstructed from streaks. Your staff and building manager should be kind and accommodating. Your hallways should be kept clean. I'm really not asking for very much.

While I enjoyed working for them I was stuck with the most pompous little man for a building manager. Ruben Santiago was passively aggressive to his staff. And you don't wanna hear the things he's said about some of the tenants. This company needs to hire people with integrity and not Napoleon Bonaparte impersonators.

Incompetent, unprofessional and rude. Both property managers rarely return calls or emails. Avoid rose if you can.

The Corinthian management and board operate like a street vendor. They do not care about the tenants whatsoever. Avoid this place like the plague. My apologies to the street vendors.

My mother and I live at House 39 (she is the leaseholder). We have lived here almost 4 years and we cannot say how appreciative we are for the opportunity to live at House39. My mother is homebound so it is imperative that everything functions well in the apartment and I must commend Mr. Sully Mirzo in the maintenance department for his constant outstanding work every time we've needed help especially during this trying time with the pandemic. He truly goes above and beyond, he is timely, precise and very clean with his work.

I enjoy working with Joe at Rose Associates. Joe is knowledgeable, responsive and efficient. He gave great advice on how to get the unit ready for rent, listed it promptly and provided accurate and attractive descriptions. Unit was listed for 1 day and rented out on day 2. Very impressed with their efficiency. Thank you Joe and everyone in the office!

This is in regards to a call placed to David Slay. I rent through my hospital and this company recently took over the account for their housing. Over the last 2 months, I've been given inaccurate directions about how to pay my rent. My third attempt at mailing a cashier's check was again not posted to my account. When I called to inquire last week, Mr Slay said he would look into it. In every interaction, he's acted standoffish and to make matters worst, after waiting 10 days to hear an answer from him, I called again today, he gave me no explanation, literally saying that nothing has been done to fix this issue. Again, IT'S ME WHO'S MADE EVERY EFFORT AT PAYING MY RENT. After asking him when I could expect a response, he became angry and said that he's said everything he has to say to me and HANGED UP THE PHONE. I'd like to reach whoever supervises this individual as I believe it's on your company's best interest for your clients to be able to pay their rent. I'm not even asking for the courtesy of a call back or politeness, just don't throw the phone on me when I'm trying to fulfill my responsibilities as a tenant. Through every interaction with Mr Slay I've been patient and understanding, but three months is a long time to be able to answer a simple complaint, and it's more than anyone can bear.

I would not rent an apartment from rose associates. I did and now disappointed.

My apartment has roaches, and I spray it at least once a month but they don't do anything to de-infest the building. At least once a week one of the elevators is broken, the hot water is always being repaired, sometimes my water is even brown! They call themselves a luxury apartment management company- what a joke! They should be ashamed.

Warning! I applied for a 1 yr rental almost 2 months ago for a Rose-Associates run building. I never get any answers to phone calls/e-mails and now that I'm simply trying to get my money back to move on, still no answer! I just want my money back so I can be made whole and move on. Looks like I will need to involve regulatory agencies or the authorities. (Just want my money back in full and will gladly delete this review!)

Hello,

My name is Marti and I lived in the AIRE, under rose associates management for 5 years. This management company is the best in NYC. If you have any issues with your apartment, the company will respond within an hour and fix the request immediately. Moreover, Rose is beyond professional in how it handles working with you. They are accommodating, professional and nice people to work with. I worked specifically with Brian at Rose and he was so helpful in responding to all my requests, concerns and questions.

If you are thinking about living in a rose associates building, truly look no further. I am so beyond pleased with how Rose handles any situation, whether it's a complaint or a request. They always make me happy and do right by their tenants. Now that I am looking to move apartments, I am only focusing on Rose run buildings. They are that good!

Thanks for being amazing Rose associates!

Building is big and cozy. Fresh air and many elevators. Comfortable chairs

I have been in a rose building for 5 years. My first 2 were on the East side and my one now is on the West. They employee helpful and eager people who always make you feel welcomed!

I just signed a lease with this company and I REALLY wish I hadn't. I've lived in a Rose NYC building in Harlem near 125th and Lenox for about a month now. I had a package stolen from the building and when I reported it, they basically gave me a polite "we don't care" and told me to file a police report. No one offered to review the security footage (what's the point of having security cameras if you won't use them to protect your tenants and their property) or even help me figure it out. This management company is useless and anyone considering leasing with them should run in the opposite direction.

The staff at the ellington are like family. You don't get any better than the people who work there. Great work!!

An absolute nightmare. Rose let neighbors move in above me with a loud barking dog. I am woken up 2 and 3 times a night and have been for 10 months and Rose has not resolved the situation. Do not live in a Rose apartment unless you are someone who can live with no sleep.

Update: at Rose Associates suggestion I did indeed reach out to their executive Scott Marino with a detailed email. I received no response.

I absolutely love the apt but i am very concerned how they keep the maintenance of their elevators. I moved less than 2 months ago and it happened twice already that we had NO elevator working. I had to go up 25 floors and stay inside til one was fixed with my two little children so we could get out. I have always feared elevators but over at 408 East 92nd street (RiverEast apt) this is becoming a serious issue.
The worst part is that i have been contacting the building manager and so far no answer. I will take this issue very serious and many other tenants will as well.

Has repeatedly screwed up direct deposit, and has never gotten it done correctly. Every time the rent changes, they take out too much or too little and build up a debt to me or vice versa.

They also impose arbitrary rules that aren't on the lease.

I worked with Dace and Joe and the whole crew for three years while renting our home through Rose Associate. I could not have predicted as good of an experience as we had with them. They took care of us through the good times and through the tough times that come being a landlord.

I really appreciate all the hard work and at very reasonable rates as well. My tenants likewise had good experience in their capable hands. I highly recommend Rose Associate as what must be the best property management group in New York!

Lost my rent check and have not provided any response or explanation. Standard excuse, "we're working from home". I found it impossible to find anyone able to provide any helpful information or indeed even to pick up the phone. Not just a bad experience but starting to look like a legal issue.

So disappointed in House 39 and the fact that the windows are still streaking because your building is defective. I'm not sure why it's so hard to freaking keep this clean, but it's deplorable. You're hardly a luxury building with the low standards you set for this, keeping the hallways clean, and the fact that your staff just doesn't care/isn't very helpful.

They don t even deserve the one star . Ridiculous and as poor service as it ca be

Terrible customer service and utterly incompetent staff. Want to get transferred around to 5 different representatives over 65 minutes and get nothing done? Work with Rose. #moneysuck

Can't comment on all the employees of this place, but Robert Snailer is a unethical thief who doesn't even have the common courtesy of responding after cashing our check 3 months after we asked him to void the check due to the lack of response from him. Our mortgage broker never received all the required documents and we ended up killing the deal. We were already frustrated with his lack of professionalism, but this shady individual decided to cash our check 3 months after the fact is just borderline criminal, and he completely ignored all of our attempts to contact him. Granted it's only $175, but this type of behavior has no place in the industry. We will be escalating this and make sure he does not do this to anyone else. Rose Associates, if you are reading this and if you care about integrity of your company, please investigate Robert Snailer.

The corporate office, especially accounting is useless. They don't respond to emails and frequently get billing wrong. They never apologize and provide little to no service. Communications are a joke and they seem to restrict the guys who work in the building from being able to communicate with residents easier. I am frankly very surprised that a luxury condo would hire this company. No customer service approach at all.