Jose Sanchez

Review of Rose Associates, Inc.

This is in regards to a call placed to David Slay....

This is in regards to a call placed to David Slay. I rent through my hospital and this company recently took over the account for their housing. Over the last 2 months, I've been given inaccurate directions about how to pay my rent. My third attempt at mailing a cashier's check was again not posted to my account. When I called to inquire last week, Mr Slay said he would look into it. In every interaction, he's acted standoffish and to make matters worst, after waiting 10 days to hear an answer from him, I called again today, he gave me no explanation, literally saying that nothing has been done to fix this issue. Again, IT'S ME WHO'S MADE EVERY EFFORT AT PAYING MY RENT. After asking him when I could expect a response, he became angry and said that he's said everything he has to say to me and HANGED UP THE PHONE. I'd like to reach whoever supervises this individual as I believe it's on your company's best interest for your clients to be able to pay their rent. I'm not even asking for the courtesy of a call back or politeness, just don't throw the phone on me when I'm trying to fulfill my responsibilities as a tenant. Through every interaction with Mr Slay I've been patient and understanding, but three months is a long time to be able to answer a simple complaint, and it's more than anyone can bear.