Right Choice Insurance Broker Ltd Reviews

Please do not used this insurance, avoid it at all cost, & please spread it out to your family's &friends. there are all scambag. Some of the bad review here are very true..
Do not be surprised if they couted you as a very low price, until they took your deposit, they start contacting you that there is some problim on your policy & guarantee your policy well start increasing high., until you cant get your deposit back & it will not giving you a choose but to pay it.. this company are prud & it will blackmailing you.. now specially when you make a claim. Now my car was now been right off, & it takes 8 weeks & until now I'm still chaising my money for the the car, they would not bother calling you, until you have to call them & you will get pass to 3 to 4 departments, & When there already had all my documents of the car. & also they will give you an evaluation of the vehicle, & take off the excess & the ramaining premium balance.. & plus on top of that they will cancel your insurance even tho just change the car for to be insured.. & once they cancel it they still gonna ask you to pay the the remaining balance of the insurance.. so it means you have to.pay them twice..

Here are my advice to those people that looking for the cheapest car insurance.... AVOID THIS RIGHT CHOISE INSURANCE ALL COST.. THE ARE CON/PROUD.. DO NOT WAIST YOUR MONEY THAT YOU WORK FOR..

Not very good been on phone every day for 7 days for 2 hours at a time requesting ring backs and got nothing

Just spoke to Taylor about renewing my insurance.He did it in no time,giving me the cheapest price.Also he was very polite and helpful.Thanks you so much for your help and hope to deal with again.All the best

Very bad service over an hour to contact right department

Do not use this company!!!
Customer service is non existent and they have left me with a broken windscreen for 2 days now. I pay good money and expect a good service Right Choice Insurance will try and make up any reason not to pay out. They are happy taking your money but will pass the buck and pass you from pillar to post!!!!!

Very unprofessional and I've recieved poor customer service

Never again !!! Comisions for a change of adress for everything ...they are not very carefull with documentation ..if i could give half a star i would !

Zero stars if possible. Will not reply to e-mails sent. Sent them proof of no claims bonus via post recorded delivery and via e-mail. Say they haven't received it and will cancel policy. Customer service has no clue. Cant explain why they signed for the recorded letter they hadn't received or why the can't find emails sent to them or find replies to e-mails they had sent. Also applied online and paid online and was told will get a phone call to confirm which never happened. I had chase up by ring them but as the customer service is so poor it was a ordeal

Stay well away from these incompitent idiots - worst company I have ever dealt within my 15 years of driving, money grabing pesants and the level of customer care/customer service offered is shocking, no humans on the other side of the phone just scripted monkeys that sound like a broken record premium doubled after paying deposit and then doubled again after changing vehicle to a lower insurance group also 3 grand excess - STAY WELL AWAY YOU HAVE BEEN WARNED

I am very with Right choice the who I poke to her is Amy wicked customer service very friendly person

avoid at all costs... bad customer service... misleading quotes that double within days...30 years of insurance and wish never heard of this company...
this type of practice should cause companies that use these tactics to have licence revoked and cease trading..the bigger the name the more they get away with it seems.... staff trained to deliberately wait until the 14 day cancellation to then trap customers,,, ombudsman involved complaints made.. will update when manager looks at inception call with misleading quotes to gain sign up deposits....
will update when get definitive reply

Would rate 0 if I could , made it so difficult to cancel it was horrible still don't know if I have or not , I just wish I read the reviews before using them

I spoke with Nathan and he sorted out my Car Insurance Renewal easily and quickly. He was able to get me a really great price and he was so helpful in the way he explained my options.

Like so many others have said do not use this company, I agree the good reviews must be by people who have something to do with them. Took insurance out through compare the market on an evening after they had took payment details then said More

awful service 1 hour on the phone asking questions and google searching my details asking what shop or bank is around you after answering all they keep saying they can't see them names around your home
they absolute jokers almost at the end i was waiting if they ask whay clothes i wear or what shampoo i use to wash my hair
i have been laughing my bumm



such fair company they are just called right choice to joke
please dont waste your time calling them they are not an insure company they just search it for you.

Waited hours at a time on the phone to renew the car insurance, spent 4 days trying to get through! Eventually got through, after arranging the cover to start from a specific date the representative started the policy at the wrong date.



Unprofessional service, keep away, I only insured because I was forced to otherwise I would not renew with these.

On Aug 23, 2016 you gave us this review:
5.0 /5
I found your telephone service excellent. Particularly, as I think your operative may have been new to the job, she was VERY knowledgeable and, importantly, VERY courteous. Ten out of ten for her - she really tried very hard.

good service, good price, too many conditions,and regulations, one wrong word and you are a dead duck.

Great prices and service! Staff are very helpful with any query you may have and they are very quick and efficient in dealing with them which is why this is my second year in a row using Right Choice. Thank you!

Good service.
Thanks for help

Full of lies and deceit. When you pull them up on it there response was they make such remarks so the customer gets frightened and calls in. Dogs of a company

DO NOT GO WITH THIS COMPANY.
AVOID!!!!!
Very disappointed
careless and RUDE
Please DO NOT INSURE YOUR CAR WITH THEM
ONE STAR IS WAY TOO MUCH
terrible service I received from various people across the company. They ARE VERY unprofessional.Such a rubbish company.
they email you text you call you and threatening you when they want a document but if you contact them they easily ignore you. They lie so easily. CHARGING FOR CHANGING YOUR ADDRESS AND EVEN IF YOU HAVE A PARKING NOW AND YOU MOVED TO A SAFER AREA THEY WONT CHANGE THE PRICE.
For YOUR OWN sake DO NOT GO WITH THIS COMPANY

A Breath of Fresh Air. A Solid Company. The Right Policy, The Correct People & Wonderful Customer Service!?!!

I dealt with Lauren today to finalise and set-up my insurance. Quite apart from her obvious professionalism, Lauren was equally knowledgeable, friendly and helpful. Personally, after a somewhat bitter experience previously I was more than pleasantly surprised.

Additionally, I was equally impressed by the companies approach to setting up the insurance. I felt the right insurance had been obtained. The honesty and transparency of the process was unique in my opinion.

The correct questions asked, and the allowance for honesty in the answers that I was able to provide. Generally I find, today, the questions and process are far too rigid to allow for any flexibility to impart more information than the process requires. This was not the case here.

It was quite clear the company had put a lot of thought into the process, moreso Customer Service had been very prevalent in the companies thinking.

This is so exceptionally rare these days and other companies should look and try to emulate Right Choice's approach to their customers, the policy and the service.

A policy I can trust, a company I can rely on, a customer service I want to call.

Great service from Bailey today. Purchased policy online yesterday but received a text to say I had to call them to confirm details which is understandable and not really a big deal. I read a lot of reviews which said you can't get through when you call but I had no problems, call was picked up in a couple of minutes. Bailey came across really friendly and professional. Thanks for all your help today!

I made an online application with right choce insurance they took the payment straight away and i was told i could'nt until i got a call back. I waited for a day and a half and ended up calling them myself iwas on hold for nearly 2hrs then More

I was very pleased with the help I had from Cory. He went through everything with me so I knew exactly what cover I had and how much I had to pay.
He was very polite, cheerful and patient with me. I would highly recommend RCIB.

The Right Choice would be not to choose them ! ! I wish i had seen this sooner. I insured my bike, well i think i did, yesterday. I am still waiting for team member to call as my insurance cover is not effective until i have spoken to them. I have tried ringing them again and again and again ! When you do get through, you are transferred and put on hold ! An hour later, i'm still on hold. I have emailed, no response. Hopefully i can stop the payments before they leave my bank account.
And the only reason i've given them one star, is because without one you can not post this review ! So it is definately NO stars from me. Total incompetent morons !

Cant believe I had to provide a second contact number I case they could get me on my own number and if I didn t they wouldn t give me a quote. Also think it s very wrong that they can t give u all he information that I wanted. Such as if I took out the full comp insurance would I be covered to drive other cars. They couldn t tell me. Also they couldn t even give me the brokers contact number so I could call them and check.
Felt like I was interrogated with all the questions. The lady even went as far as not believing I had a drive to park my car on and checked in google maps. As a insurance broker I believe I wasn t given all the information I needed to make the right decision for me but went with it as it was the cheapest

Great customer service from Jake really down to earth and very helpful but only when I finally got through after waiting on hold for 19 minutes

I was on the phone to Alfie and he was very helpful and professional throughout the whole phone call and was also very patient when I didn t understand something or I couldn t hear what he was saying . Great service over all

Just dont use them, listen to the reviews. its not worth the stress. I have had nothing but hassle from the very beggining with RCIB. I only signed up on the 29th of November and every week since then that has been an issue. Jut save yourself the hassle

I will Highly recommend....very friendly costomer service

Kirsty dealt with my request efficiently and professionally, but still with a personal touch.
Good quote and excellent service, would recommend.

I have used RCIB for three years now for my car insurance, Billy was excellent when it came to renewing my policy and his Manager Georgie was excellent. Very effiecient and I m very happy!!!

Brilliantly polite service. I didn't feel rushed to answer questions. Topped off with a very competitive quote.

Great service, very helpful and clearly explained everything

Certainly not Right Choice, more like Wrong Choice!

AWFUL COMPANY TO DEAL WITH. I cancelled my policy after a few days due to all the paperwork that was required. They made the whole process laborious and I had to call 5 times as no one answered. Shambles. Cheap for a reason - I've moved to a more well known brand and will be staying there thanks.

Very very poor, first of all I'm not your mate, so be professional and don't call me mate. It's also unbelievable the amount of time I was put on hold, really? Plus he tried to include some extras by telling me I have to call up in 14days to cancel, dude I never asked for it in the first place so take it off now. :-(

I had very bad experience with these people , if you buy car insurance through website their system stores your payment card detail which is very dangerous after this they call you and take half an hour interview and Charge you the price as you have seen on website. Once you buy then later on they try to rip off you by different ways as they keep store your debit or credit card detail. I will strongly recommend not to buy from them.it's like a trap.

I bought the car and needed the insurance to drive the car immediately.
The have taken my card details and pre approved the the policy but it wouldn't be active until they call me and speak to me first.
Of course they didn't call me that day, they just sent me a SMS saying please call back.
I spent hours trying to call them but their staff kept on transferring me to another department each time but then nobody else answers, they just take the piss off the people.
The message to everyone is : PLEASE avoid this cowboys as they are not a professional company, complete time wasters !!!

V. cheap price but impossible to get in touch with right dept on phone to change some details. have been on phone for 30 minutes. 3 different people so far. now on hold again. Did I make a big mistake?

So far, so good!!!!! Great cover for a great price!!!! Applying and completing was nice and smooth and easy.

Charlie was excellent over the telephone and provided me with all the information i needed. many thanks

-5 stars!!!

STAY AWAY FROM THEM!!!!!!!

2. They does not want to refund my new policy, made without my knowledge and without any notification. The reason is the company is in liquidation. The funds was take off from my account on 4th of July, 2018.

Mitchell was very helpfully, a pleasure to speak with :)

Customer service was very helpfull ank kind. He aas very clear and listen carefully. Thanks to gard working staff.

Tried to get insurance through RCIB, which came up as the best value on Compare the Market.

After you buy it online I had to wait until I was called to then go through ALL the questions again on the phone and 'confirm'. This took 25 minutes.



Wasted 45 minutes on the phone, they're a bunch of cowboys. AVOID.

The person who have spoken to me and give me insurance to be honest that person his name is Rhys he was awesome guy and give 100% good service and he make my day happy since I am in uk from last 10 years I had never received service like that which service this guy have given me
God bless Mr Rhys

I d warn others of being attracted to their low(ish) insurance quotes as they will take any opportunity to apply excess charges and fees. I d liken them to the mafia, if not worse and will never go near them ever again. Wish I had read reviews before thinking of putting business their way.

My personal view is that i simply cannot trust their staff, i felt i was being scammed. The questions were unusual and it was very hard to actually make sense of their questions being asked. Staff spoke too fast and then they were rude because i refused to accept their terms.
Shocked with the way i was dealt with.

I paid heavy price for being ignorant when fill in car insurance details online. Micheal has helped me to avoid my insurance being cancelled, very patient and helpful. Thumbs up.

Extremely helpful and patient with me answered any queries that I had went through the whole policy and explained everything in detail very happy with the service I received today

Calum was pretty helpful to us today and made an extra effort to call us back and worked through the process to get us Insured at a reasonable price. I do highly recommend.

Absolutely lovely lady called jade, went out of her way to help me, and she did just that, and sorted out my quote for me. Very friendly, and helpful.

Good service simple easy got my policy within an hour of taking he policy cheaper than the rest can t have any real complaints good company

Very professional and answered all the questions I had. Helped me find the best insurance for me being a new rider.

Perry spoke to me today managed to secure me a deal even though admittedly I can be difficult. Good stuff

Tried best to accommodate my needs
Thanks to
Ozcan

Wish i could give these one star terrible to deal with, now i need to go to the ombudsman to see if i can claim my deposit back They completely mislead you, they wait until you policy has started then up the premium. If you have garage More

Rubbish insurance company, they will rob your money. Stay away!!!!

I took out insurance today and had the pleasure of dealing with Alex, he was friendly and professional!

Jessica was very friendly and more than helpful with my first policy, got it done easily and with no troubles

Please do not use this company - they are rude, unprofessional and nasty.
Stay clear and don't let them bully you!!!


I called back a bit later to try and speak to him on behalf of my nephew who is completely unsettled by all of this behaviour and after 3 people being really rude saying that it was our own fault, I spoke to Tom in Sales.

He was really nasty and in fact I came off the phone in tears.
Even if they do seem cheaper, they are not in the long run and are so nasty when they speak to you.
I have reported them to Compare the Market in hope they do not continue recommending them

Avoid, large cancellation costs, never answer their phone (unless you are paying them) and generally unprofessional

SCAM SCAM SCAM!!! AVOID AT ALL COST. Run for the hills people. How they've managed 2 star ratings is beyond me. Con artists and I will be reporting them to Ombudsman and I suggest you should all do the same. Highly incompetence staff, needs to be shutdown, Worst customer service in history almost as useful as a glass hammer!

I wanted to take out insurance, rang 1st time on hold 30 minutes and hung up. Tried ringing again on hold 30 minutes spoke to a woman who then hung up. Managed to pre pay my insurance online with a call back. No one called me back! So i ring again, on hold 50 minutes and finally got through! Spoke to a chap who was friendly, said my insurance would be active in 20 minutes. So after that time elapsed i drove my new car home. Only to get an email with my certificate stating my insurance was actived 3 hours after. So basically i drove home 80 miles with no insurance. Not impressed at all.

Also went through money supermarket and gave them my quote reference number ect ect..

Only for them to give me a much higher price with a higher excess. At this pointi had spent soo much time trying to get through i just agreed and paid it.

Customer service waiting times is the main fault with this company. I really hope i don't have an accident as i do not hold faith in this company.

First phone call was a disaster but after I was transferred to talk with Bill who is a star on his own. Due to his advice and support I chosed to renew my policy with RCI and hope that other brokers can follow his example.

So first broker was 1 star and Bill is a 5 star
That's why I given it a average 3 stars.

Once I eventually got through service was really good.

Every time u call them average waiting time in my experience is between 20-30 minutes . Absolutely disgusting. Pathetic and very unprofessional

Eloise , one of the customer assistant's attended to me. She was kind, polite with good explanation. She ensured I had the best deal taking her time to compare prices with other Insurance providers. This reduced my premium drastically.
Thanks Eloise Romford branch.

Great service. It took a bit of time to get through to an advisor to confirm the details of the policy I was taking out. But once I did, Adedotun was very helpful and clearly explained some details. He immediately understood and answered questions I had. It was reassuring to speak to a person to make sure the questions I had answered online were correct. Recommend.

I have to say it first I was not sure about this company as it didn't seem right to me and I could never get through on the phone number that compare the market gave me however once I've Googled the company and got through they were more than helpful in every single way I'm severely dyslexic and had trouble with the forms online however the woman spent at least 1 hour if not more on the phone going through everything for me making sure that the policy was right for me and that I understood everything advise me on what was best for me and my family I was very impressed with them the woman's name was Brogen I think I would also say that they are very disability friendly absolutely amazing customer services

Absolute disgrace. I was declined insurance only coz I didn't didn't do sorn of my car. Impotent, put you on hold for 25 minutes everytime. Very inexperienced.

The admin systems are poor, but if you get the right contact centre agent - in my case Michael, then everything was resolved in a friendly and professional manner

Thank you to Alex today lovely gentlemen very helpful :)))))) x

Smashing helpful friendly staff on the phone went that extra mile to sort me out with cheap car insurance really pleased and would highly recommend other people to use them c.cameron 10/10

Jordan the advisor was very helpful and polite and got me my best deal for my insurance.

I entered my payment details in on the website only for them to tell me my insurance isn t up and running until a representative speaks to myself or unless I call them. So I did, only to be on the phone for 1 and a half hours. The deposit money came out of my account and a day later my car is still not insured. They basically strong armed money from me and chose to sort out my insurance when they feel like. Be mindful with this company.

Painful and expensive. DO NOT USE THEM.
companies such as these are whats harming insurance in the UK.
Poorly informed staff who are rude and condescending, whilst simultaneously being ill informed and unknowlegable on the products they are selling.
Hidden fees and costs and a blatent disregard for fair trade are a surefire sign of a company whose inexperience will no dount result in negligence and subsequent enforced closure. Leaving a wake of misery in its tide.
Please people stop using companies like this and i appeal to websites like confused and gocompare who are, perhaps, unknowingly allowing people to be missold and extorted out of monies.
Held a policy for a grand total of 3 hours cost me 85 quid to cancel.
Would not use, would not recommend, would actively discourage people from using.

Thanks you fast and informative Thanks RCIB
Thanks you Alex you was very helpfully

Called to renew got an advisor called Billy who went above and beyond to help myself get my insurance policy ensuring to me call back on a number of occasions as it was not convenient for me to talk some times and got me a good deal for the size of the vehicle been using this company for years coz they have a good customer service team

A good service always keep you updated when your policy is about to expire and found the cheapest quote for. Friendly and professional service has been given each time I have used them.

This company should be shut immediately!!!
Michal woloszczuk/George sold me policy which has to be cancelled in very first day they
At first giving u unbelievable cheap cover once dep. is paid asking to call them for no reason unable to give cover and holding deposit for ages!

Please avoid if you can - nothing but hassle. After I paid for my insurance they demanded images of drivers licenses, drivers 'DVLA CheckNumbers', and Proof of No Claims (that last one is fair enough!). Their 'portal' was unable to scan my images. They never called back. They never emailed back. Threatened to cancel my insurance. I did finally get a callback and the operative was fantastic - got it all sorted. Worth all the hassle? Absolutely not!

The worst insurance company I have ever dealt with conned out of money when signing up that was supposed to include breakdown. Now they want extra to add it on plus fees. STAY AWAY!!!!

Wow I think there seems to be a manager in the back room looking to make a quick buck on everyone

When it came to renewal and considering I moved house from central london to Hertfordshire that my car insurance went down 30% when I moved and I had a extra year NCB

Very helpful was very please with the service i was provided