Right Choice Insurance Broker Ltd Reviews

No difference between this company and other insurance companies

Wouldn t recommend this company to my worst enemy. Take forever on the phone. Changed the price from what I was quoted online... Rang me said everything was fine. 2 minutes later tell me via email they are cancelling my policy within 7 days. Really clueless company who have no idea how to treat customers. Proper part timers. Stay away and go somewhere else save yourselves the bother. They also had the cheek to say that I was lying about my address even tho my driving licence clearly states I live there. Really poor company. Never had so much agg trying to get insured in my life as a driver. Compare the market should be ashamed to promote this terrible company...

Clowns the lot of them.

Worst customer service ever I'm giving one star because there is no option less than one star don't insuraned with them

Scammers!! Be aware, they may quote you the cheap insurance but don't buy with them. If you want anything changed on the document their admin fees are in 100's of pounds. This company must be reported to ombudsmen as they have some dodgy pricing policy.
I regret to be their customer, please stay clear.

Kirsty was excellent in communicating with me regarding my home and contents insurance. Great service.

Very understanding and helped with everything I had a problem with very professional

I still haven't spoken with an advisor despite trying to contact the company for the last 50 minutes - they were quick enough at taking money from my account without explaining that cover wouldn't be immediately provided though! Absolutely would not recommend.

Ani I cannot thank you enough for how much you helped me today the company is lucky to have you as a member of the team. Thank you so so much

Dear Brogen,
Thanks for the help in car insurance. Well done.

Right choice is definitely the wrong choice, complete an insurance quote through a comparison site, phone them up to confirm the policy and have to do the entire insurance quote again. That's assuming you can get through to them, every time i have called the minimum wait time has been 20 minutes plus. There insurances prices might seem lower, but once you are on the phone they will ask you nasty question to try and catch you out and eventually find some way that your insurance is going to cost more than previously quoted. This has happen to lots of others, not just me. They also lie on their website, i was looking for bike insurance and i quote "Imported or modified bikes NO PROBLEM" but when i phoned them up, they said i could have a maximum of 2 modifications... this then increased my insurance as i had to use another broker. Stay well away, not worth the time money or hassle, even if they are a little cheaper.

-Took me 3 days to get my car insured, almost a week to get into Motor Insurance Database
-Customer service is very poor, been calling since I purchased my insurance online as it won't go straight away as insured they have to either call you (in my case they haven't called me) or you call them (so I called them myself) and I have been passed around saying they are not the right person to deal with my query, I was put on hold for a couple of time for over 10-15 mins, there was also a time where I waited 30 mins or so.
-won't answer my emails

The worst company ever and inexperienced staff on phone waiting time for first answer is 1 hour. Dont ever use this senseless company for car insurance

Worst insurance company in history initially seem 200 pound cheaper then everyone else burh a week into policy they will add 300 pounds of hidden costs on AVOID AVOID AVOID!!!!!!?! NO MANNERS AND IGNORANT STAFF.

I have been using Right Choice for years and would recommend them to annyone. Ignore the negative reviews.

After having communication problems with my previous insurer I needed an efficient easy to deal with company. Cover was sorted swiftly with efficient communication - thankyou

Poor poor poor customer service! On hold over 1hour from calling when lines open at 8am - I highly doubt they're busy at that time.

Constantly on hold and never routed to an actual person.

Now waiting to cancel the policy as this is way too much hassle to deal with - STAY CLEAR

Too put it bluntly this is the worse unorganised insurance company I've ever dealt with
So many errors all similar too the other 1 & 2 star reviews I've read & had to put up with.
Was slowly & cleverly conned & now I've got to put up with them grrrrr

Staff very polite and friendly. Only negative review is the time waiting to get everything sorted. After buying the car insurance online had to ring them and toke me almost 40 minutes over the phone to finish the process.

Steven was most helpful this is the first time with this company

The lady I spoke to was very professional and friendly. Would recommend this company to family and friends many thanks

Spoke with Amanda today to renew my insurance. She was very lovely and managed to sort everything out for me. Great service!!

Absolutely disgusting company. You might get lucky and have a very cheerful sweet talking person on the other end of your phone, but don t be fooled! All they do is lie and lie and lie.
Long story short...
Great price for car insurance

Emailed saying my insurance is not valid until a phone call (enter sweet talking liars) 57min wait
They then take you Through your quote until the find something to change

Emailed to say I had my refund
Waited 5 days nothing
Called the bank, they haven t done it.
Called rcib, they tell you a bunch of lies to hold on to your money for another 5 days. Let s hope this time it comes in.

GARY HOGAN was the sales managers who sent me a fake email promising my money had been returned when it hadn t.
SAVE YOUR TIME PEOPLE

Please read your proposal paperwork before accept it, and think twice...it s cheap only if you do not need to do any changes during your policy etc. Full with hidden fees. Where to start with these guys. It s just shocking, can t believe this money grabbing system still works. Asked to provide with cost breakdown, replied they do not provide details to customer before payment received. No fixed fees, apparently underwriter can change them on daily bases and so on.Just think before you buy.

Couple of years ago the customer service was great. Now its a joke. Kept getting put on hold cause i haven't done an online quote. If i could do that. I would.!!

Avoid at all costs. Person on the phone said I am attempting insurance fraud because I've tried quotes with different cars. Utter shambles. Keep you on hold for atleast 30 minutes every time you call. Not worth the hassle. Shocking to see they haven't been prosecuted by the insurance regulator

after buying my insurance online I was later followed up by a call from the team and I was helped with getting my cover, I couldn't be more happy with the way I was dealt with over the phone, one advisor called Jermaine made my life 100x easier, I am fully happy with the service and just want to say thank you Jermaine.

One of worst company
Seriously keep urself away from these fraudsters

I am still with them but it's very hard to tell you if they're good or not at the moment because my car caught on fire past three weeks so I'm waiting for the money back so nothing happened till now just words so see you guys next week maybe something gonna happen then I will wrote back in here if they're good enough

Thanks to Tendai
Hopefully my issue has been sorted and it's a new validation process there putting into place, i might be able to sleep tonight.
after spending 1 hour and 20 minutes on hold i called their cancellation department on another phone an it was sheer race to see which answered first.
But luckily Tendai explained their situation and went through my whole process again insuring all the details was correct.

jade is best customer service ... every I had... Excellent

If i could give no stars thats what I'd do
A joke trying to phone 25 mins on hold only to get cut off whem i started to talk to somebody! Tritng to cancel is a joke as well pushed around from 4 different departments

One of the worse experience ever I had. Never recommend

Absolute scum of a company the way they operate is borderline criminal. AVOID AT ALL COSTS!!!!

Spoke to a lovely woman called Amy and she helped me loads! Gave me a great quote would definitely recommend!

Terrible in every sense of the word - AVOID AT ALL COSTS.



Calls take 45 minutes to 1 hour to answer when calling through. I had incorrect information emailed to me and when I asked for the right paperwork through my email was ignored.



I received an email asking me details as to why I wanted to cancel after they would not take my cancellation over the phone and requested I email in. I asked for clarity in a response email; on the sum I was to be charged to be ignored again (despite outlining the shocking levels of customer service as one reason for my cancellation). It has since been 16 days since I was texted to say my insurance was void yet I've still had no email to confirm this nor has the refund sum been received.



I can not imagine the headache of any poor soul whose had to claim through RCIB.

Very poor company. Wish I'd read the reviews before I tried taking insurance out with them.
Customer service is appalling, with rude staff. Kept putting me on hold for long periods of time. Asked to speak to a manager and the advisor put me on hold and just left me there. Had to call back through to actually speak to someone and complain.
Cancelled my policy, now have to wait for money to go back into the bank. Said they wouldn't need process payment until agreed verbally. Payment still deducted from my bank so have to wait a week for it to return to my account. Disgusting service.

by far the worst insurance i have ever taken out on a vehicle. i was told they would not honour the quote i paid online, i had to call them only to be placed on hold for a total of nearly 2 hours to activate my insurance. which cost me a More

ABSOLUTELY DISAPPOINTED - I should have read this company's reviews before buying insurance. Like most people have expressed their view's (mostly negative), I truly believe their comments.

"I WOULD STRONGLY NOT RECOMMEND THIS COMPANY TO ANYONE"

Really happy with Stacie's customer service. Stacie took a long time, understood my situation and got me a good deal.
Really appreciated.

very easy company to deal with and very friendly service.

Got a good value quote pretty quickly online, had no problems sorting out other details on the phone. Happy customer!

I have tried to take out insurance with them and have seen me be on hold for hours and i have still never gotten through to someone. Its absolutely disgraceful

Brilliant service by Jayden. Friendly, helpful and straight to the point.. Got me a better deal than I could find on Comparethemarket and Gocompare. Definitely worth a call.

Very slow on transferring internal phone enquirers ,staff very helpful when you eventually get through

2 years with them and Im happy .. nice and polite customers service , good and cheaper quotations

Terrible customer service, rude and unhelpful managers, do not sympathize with customers whatsoever.
Service advisers don't do their job properly, updated my direct debit details with them two months in a row and they did not input the details on their system resulting me incurring additional late payment charges, charges for not having direct set up.

Spoke with one of their managers, asked her if she has listened to the audio recordings of my previous phone calls as I had 150% informed of my new direct debit details and her response was " I don't need to" . Terrible attitude, could not even answer a simple yes or no question. Not willing to help, happy to just charge me extra money.

Borderline fraudulent company - I have made official complaints to the Financial Ombudsman
*DO NOT USE THIS INSURANCE BROKER *

My policy was dealt with by a very helpful and professional employee called Robbie at Right Choice Insurance. The process was very quick and easy. I would highly recommend them to family and friends.

Increase prices after commencement of policy. Don't answer their phone.

NEVER INSURE WITH THIS BROKER, IT APPEARS ALL THEY ARE INTERESTED IN IS YOUR MONEY. If you send them an email they will not reply to you.

Renewed my insurance, as usual they send me a bunch of documents by email only asking for the log book of the car (copy of the 4 pages) and the DVLA code.

Once all this sent I get a text message days later saying that I had still some documents outstanding. I went throgh all the bunch of documents again they did not ask for anything else.

I sent an email asking them to please explain to me what else is missing. I got no reply at all. I had to phone them and ask what other document is missing. It turns out that they just wanted a copy of my driving license which they did never ask for.

This is the second time I am renewing with them, shouldn't they alrady have a copy of my driving lincese or at least the copy of the car logbook?

I told them twice before that I had an incident with the car in which I have a hearing coming up soon, twice I told them. A different person is telling me know that I did not give them the information. This person cut my call quicly.

Hard to buy in the first place. Long wait times. And after the endnof my policy a month ago I'm still waiting on a proof of no claims certificate.

A bonus is they don't auto renew..

Guy called Regan helped with my renewal. Did take some time but did beat my lowest quote. Been with RCI for 2 years now. Haven't really had any issues.

Not one to leave reviews poor or good. However, if you're thinking about being insured by this broker think again. I made payment, and then cancelled within 24hrs and they are still trying to consistently charge my card to the point where it has affected my credit score and further cancelling my card. I've had no personable contact when trying to call. Still haven't had a response back and now the bank is involved stopping the claim. Still waiting for a representative to have the recency as to why i'm still being charged.

The advisor I spoke to qudus , was helpful and friendly .

It s really good customer service and helping me so much with car Insurance I would recommend to my friends

really helpfull, not the absolute cheapest option, but i have been with them 4 years and they got close. only annoying thing is every year for a month coming up to renewal expect around 2 texts a day!

Worst company ever will take your money on line and will not set up policy then dont answer your calls when you do finally talk to someone customer service is the worst scam company

Don't use this insurance.I had a very bitter experience with right choice insurance.

I have currently spoken to four different departments, been on hold for 55 minutes, sent three emails and still don't have a answer as to why you are going to cancel the policy as I have paid in full!!

Please and please dont fall for this scam. I am seriously paying for the mistake I made using their services. This is pure scam. Please, please, please dont fall. I beg you again please don t use this insurance. They worst ever.

Luke from RCIB was helpful, sorted out my renewal and saved me a nice chunk of money

What a shambles of a company. Take your money and then don't get the correct info to you. Had around 30 calls in the last 2 weeks and nobody knew what the other person had said or advised. What a huge waste of my time and money. I would give minus stars if I could. STAY WELL CLEAR

MY CAR WAS STOLEN THEN STRIPPED THEN RECOVERED 2 DAYS LATER. THE POLICE INFORMED ME. ITS BEEN 4 MONTHS AND THEY HAVE TAKEN MORE PREMIUM FROM ME AND NOT PAID OUT. I HAVE SENT THEM EVERYTHING THEY ASKED FOR NOW THEY DONT RESPOND TO LETTERS OR More

Worst Brokers ever avoid at all cost. When you call them there is no one to answer there is a 1 hour wait for everytime you call them. Bad customer service. Rude staff. I have paid the deposit but not proceeding with this company because of their bad customer service. Please Avoid !!!

Avoid at all cost!

This business/company doesn't care for their customers, and as soon as they have your money they will ignore you!

Right choice insurance Brokers are a middle man, so you can just go directly rather than have them mess you about for days like they did with me......... making you do all the leg work as soon as they have taken your MONEY! And by the way they cant phone you like they did at the start to TAKE PAYMENT you have to phone them.... all emails are from automated robots too, making you have to call them costing you time and money.

yes that's right I did all there donkey work and paid them for it

Dont make the mistake I did stay as far away from RIGHT CHOICE INSURANCE BROKERS!

Go direct and dont use the THESE CON-ARTIST

Dom is the customer care manager and hes terrible

What can I say I ve read all the reviews and was scared when I had already committed, but wow the customer service was exceptional, and that s not using the word lightly. All I can say is try your best to be put through to ozzy and you won t go wrong. If you re honest then he will be too. No drama car insured good Togo lol.

Absolutely awful company do not use they are extremely un helpful and rude its a nightmare trying to get through to them on the phone waiting sometimes nearly an hour to speak to some one then you get passed to different departments they disconnect you sometimes also. There cancellation fee is excessive and trying to get your no claims from them is an absolute joke have asked 5 times for it and still havnt recieved it. It is also stupidly hard to get your policy documents sent to you. They are unprofessional and unreliable do not get insurance with them.

Quick, simple, efficient! Clear information. Easy to deal with.

I have been with right choice for the past 4yrs.
I called in today for a quote for renewal, the adviser I spoke to was amazing. His name was Perry and he was very helpful.

PLEASE DO NOT WASTE YOUR TIME !!! Absolute time waster and Rip off !!!! Got a cheapest quote on the Comparison website , had to call them to activate the policy called them waited nearly 1 hour to get through someone. After 20 minutes of More

A very nice experience with Ozcan on the the phone today sorted my insurance no bother even with amendments being made. Would definitely recommend him

Literally writing this while on hold. Tried phoning yesterday after 1 hour gave up so trying my luck this morning currently been on hold for 53 minutes. Took insurance out last week had a message saying it will be cancelled but no reason given. Awful company go else where people.

I found myself in a very sticky predicament,, Jade and her amazing manager both went above and beyond to resolve my issue sk thank you to them both. RCIB truly are good value for money and genuinely get you the best deals. Unlike most companies who are very robotic RCIB has a very humanized, empathetic and understanding approach. I would highly recommend them.

would defo recommend Billy easy to understand and takes the time to explain everything to you.. Thanks Scott.

Long winded process for a renewal, usually I receive a quote in writing and take it or not. This was like the original quote when I was a new customer. I didn't believe it! Young man very polite and kept his cool. Only thing he didn't ask was my favourite colour, blue by the way.

I dont care what people think about RCIB but for me they have provided excellent experience and 10 Stars to Shane throughout the call.

Took over 25 minutes for the call to be answered.
The call took over 30 minutes once they finally picked up and went through all my questions.

Very good Car Insurance quote for my Porsche 944 Classic Car. Good telephone service from Insurance Rep Adedotun at Right Choice Insurance Brokers, much appreciated.

****Avoid 100%******
****All 5star reviews are Fake****

Definitely taking it to FCA AND ombudsman.
Don t buy insurance from them

STAY WELL AWAY FROM THIS DISGRACEFULL EXCUSE OF AN INSURANCE COMPANY!!! THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!!!

Purchased a insurance policy from these guy around a week ago and stil not recieved email or confirmation of my policy being active! They are just scammers id pay the extra cost and go with a proper company.. when something is too cheap it is more than likely too good to be true this company is a proof of that saying!!

Extremly angry will never ever go with this company again!!

Absolutely dreadful, Never known a more rude and disgusting company.