Right Choice Insurance Broker Ltd Reviews

Good company, they always search for the better options for you. Talked with Jayden, good advisor polite and patient. Thank

Although the waiting time for my call to be answered took some time, it was actually worth the effort. The customer service Anni was extremely helpful and supportive of my needs. She was extremely helpful and walked me through every detail.

Warning!! They change your details to get more money out of you. Happy to collect payment but not insurance. I have a 33 minute recording of them lying and trying to get out of what they have done... guess what.. FCA will have full details Monday morning.

Appalling customer service terrible cover and rude under trained arrogant staff

Kristy was very very helpful!! Need more people like her working there!

Cameron was very helpful getting my policy up and running,
All other staff nice and polite
Cheers all

Very good communication and helpful information about me and my policy Thank you very much for very easy doing my insurance policy thanks xx

Awful experience, unprofessional staff, had the impression they cant handle their business, horrible customer service.

I then called switchboard again to ask to be transferred to the complaints department, been kept in hold for 10 min and then told that there is no manager and no answer from the complaints department. The lady said this moo because its Saturday. I did remind her that their working hours were 9 to 5 on Saturday she then took my details for a manager to call me back. I am still waiting for the call and will update afterwards.

Dealing with Right Choice was the worst experience I have ever encounterd at any time with an insurance company. I accepted a quote on line yesterday and paid the fee with credit card. This was 'held' against acceptance by them, contacting me by telephone the same or next day, to authorise payment to them and authorise the insurance policy to me. Ever heard of such a strange system? OK I guess, if it works. But in my case it didn't.
As they had not contacted me and my current car insurance was to expire the following day, I contacted them by phone and email, with some urgency. Then it all really went wrong. I waited 10 mins to get a response from the switchboard, then gave my urgent situation and requested assistance. Te Switch/operator needed to ask for help whilst I held on. She then switched me to another contact, where I held on for 35 minutes!
This was I think, 'Pink Pound Insurance' . I then used my mobile phone and telephoned Right Choice again - got through in 5 minutes, whilst holding on the mainline phone in the other hand, still waiting for a response.The switch/operator answered. I was polite and explained my situation. She cut me off. - nice, Then I received a response on the main line phone. It was a gentleman named Steven. I gave him the status and he apologised. We went on to complete the quote confirmation and payment, but only after going through all the details of self/additional driver and car again! Incredible! I spent over an hour on the telephone, mostly holding on, after having given all details previousley online in 3 minutes. This system will cause problems for RC I'm sure.
Not a good start. Really frustrating, aggrevated by a requirement for urgent insurance cover. Steven, my advice is to use your talents elsewhere, or request the management to sort out the abysmal customer service on offer. Could I recommend this company and go through all this again on renewal next year? You do the maths.

Don't purchase right choice it's a scam they hold your money then you can't ever speak to them

Excellent customer service call handler Amy very proof

Worst service ever. They will try to siphon off all the money from you.

Friendly and informative, went out of his way to work around my payday and get me the best deal.

i Was on the phone for over 2 hours to get through to talk to them would never go with them again

Great customer service from Perry got me a great deal and cover for my car, very helpful and straight to the point . Thank you !!

Awful company!!
My policy was cancelled due to mistakes they had caused. Not only that but then they almost repeated the same mistake!! Substandard at best.
Avoid dealing with this company!

Would not have given any stars it if was possible

Cancelled the insurance lets see how long they take to pay the money back.
Do not use

Although I did not get the quote I wanted (due to having spent some time abroad effectively reducing my no claims to zero), Kirsty, at Right Choice was friendly, helpful and very patient in explaining everything to me. I found her to be very thorough and she checked and double checked everything and did everything she could to ensure I received the best offer that was available. I received a professional and efficient service and felt confident in doing business with this company.

Legitimately a zero star company. They can't do half of the work required by insurance companies and therefore outsource that work onto you, they exploited and paying customer. Will constantly try to worm more money out of you for the feeblest of reasons and you are required to give up your time to do the work that they should be doing. v.angery

This is my second year with RCIB and they have always been very helpful and very competitive on price,

All the dealings I have had with the company have been dealt with very professionally by very efficient staff

Worst car insurance company took my money and Then cancelled my insurance

Hayley was exceptional with her positive attitude and professional manner ensuring that at each step she verified and cross checked i was happy to proceed explaining in detail each step of the process, i will definitely recommend Right Choice to all i know.
Thank you Haley and i hope your manager knows what a great job you are doing......

Total joke of a company nothing but robbing basterds take the money still no insurance and then you can't get hold of any one on hold all day they need shutting down ASAP why the hell they on money supermarket . Com is beyond me

Phoned to renew and with the help of Amanda got a cheaper quote happy days

my 1st hour on the phone to this company was awful to say the least but then eventually i got through to heather in customer care shewas the 1st of many id spoken to who sounded like she actually wanted to help and so she did sorted me out in no time . Thank you heather you are great.

Not a good insurance company. I've been with much better but these were the cheapest. When ringing up I waited half an hour before being cut off, this has happened about five times!! Also when I needed to change details you have to ring up, there is no portal or anything that makes it easier for you. I tried to get quotes for changing my car over after an accident and they said "we haven't got time to check the system, just buy a car and you will have to pay whatever we charge" terrible customer service

I found that I was listened to very well in regards to my needs for car insurance and the Agent I was with did a amazing job at getting me the ideal cover at a very good price, thankyou so much for such a stress free process over the phone at securing a insurance policy :) Will highly recommend Right Choice Insurance Brokers to all who needs a affordable car insurance policy .

Helpful and thorough staff with very competitive pricing. Great service, Many Thanks

Dont have an accident while insured with right choice What ever you do they use an outside company to deal with claims and they are shockingly bad.
Im due for renewal in 2 weeks and id rather get a bus than have insurance with these jokers again.

THIEFS One of the worse insurance company s I have ever been with the do not care about there customers at all not one bit it got so bad that I wanted to cancel my insurance with them. They told me it s going to cost 206 pounds so when I payed it the next day they have taken a extra 265 out of my account without consent and when I phone them to tell them to give it back they said it s nothing they can do absulte thief s discusting company.

I had purchased insurance with this awful company and a few weeks after i was getting harassed and contasnt emails saying they are canceling my insurnace to find out it was never cancelled
I have called a number of times sitting waiting 2 or more hours to be answered and still cant get through
My emails are bouncing straight back saying they rejected the email.
They are non reaponsive and are no help at all i would avoid at all costs !!!!

Josh was extremely helpful, got me everything I needed.

I spoke to Amanda who was really helpful with my queries. Also helped me to find a cheaper renewal price.

Good clear guidance, helpful manner and a competitive price.

The company called me after I used the online service. They say online that the insurance will need to be confirmed verbally. I was called at 3 O clock then they said hang on while I transfer you to an agent .. I was on hold for nearly 40 mins before the agent then picked up. I don't understand why the agent just didn't call me first. I was then on the phone for another half hour. The agent I dealt with was polite and friendly but a tedious service that has never taken as long with any other insurance company.
Overall I'm happy with the coverage but I dread to think what the process would be like and time scale should I actually need to make a claim.

Renewed my policy with Kane. He was amazing very informative with an issue that poped up. Thanks a bunch

Waited on the phone about 1 hour and 15 minute, the guy that I spoke to called Ozzie had a bad attitude and I would not recommend this insurance to anybody as they find any reason to charge you extra that s why they don t do online buying More

Ozzie was very professional & helpful. Excellent customer service, well done x

Garbage company. In my 12 years of driving this is the absolute worst firm I have dealt with. As an example, they got my No claims bonuses wrong, and then had the cheek to ask for a 40 ppund admin fee so they could update my policy to reflect the extra two years no claims bonuses I possess.

They make mistakes and don't move very fast to sort things out. Oh, and pick up the phone? May help...

Very good service spoken to Amanda who dealt with me was amazing she set the standards of what customers service should be 5*

I ll never use this company again! I m 30 years old and at the time of taking my policy out I was close to London and my policy was just over 2 grand... I ve now moved to Suffolk and my insurance is apparently in a high premium area and More

Quam spent about 45mins on the telephone with me today. Helping me to take out a home insurance policy. Had to clarify the type of heating system in order to achieve the correct cover.Very happy with the service today. Many thanks.

I got a cheap quote for car insurance from a price comparison site but when i went to buy it now it kept timing out and had to enter my details again. I then tried to call but number is invalid. Looking at these reviews I'm glad I couldn't take out the policy!
Also the 5 star reviews on here sound very made up, probably by the people who work there.

Very helpful and managed to sort my insure out in quick time ready for me to pick up my new car would recommend to anyone looking for insurance

From the first 10 seconds on the phone with the operator you can see that they are relly professional in what they are doing. Thanks for your support this evening. Happy Christmas.

I was with rcib for 2 days then cancel my policy they charged me 180 put hidden fees which are not on their policy booklet.they give u cheap online quote never buy it because when they ring to confirm details they charge u extra and give u different price stay away from these they wil give arm+leg. Direct line is good for me

UNPROFESSIONAL TO THE POINT YOU QUESTION IF IT IS A SCAM.

The customer service is like nothing I have ever come across I've called several times and they speak to you like they are selling fruits on a Sunday market and in a very "matter of fact" and condescending manner. never been spoken to so rudely by a "company" on the phone in my life.
Disgusting.

WORST CUSTOMER SERVICE EVER, TAKE AGES TO ANSWER!!!

Nice and easy to communicate with the broker,helpful,and I complete my car insurance quickly.Thank you!

My first insurance was too expensive but other than that good servise

Make sure you have 2 phone numbers to give them otherwise they won't proceed with the process.

One start it too much
Why the f u gauys are taking Soo long to answer the f phone

Customer service representative Cheryl, was very polite and professional and dealt with my request very officiently.

trading standards will be notified . take your payment and send email stating purchase confirmation. however you are not insured . customer service are a joke. informing trading standards and insurance obundsman

Shocking service, price was different to what was quoted so was stuck paying my deposit with them. then had to wait an HOUR AND A HALF on the phone to finally get through to someone who will talk to me. The agent was helpful however. They have now asked me to send over several documents which is such a hassle and waste of time. I am annoyed beyond words. I DO NOT recommend this service to anyone else. I have been insured on 7 different vehicles and never had the same experience.

Waiting on hold was quite tiring, an hour to do car insurance was abit excessive. However a cheaper price was given to previous insurance so happy customer. However it wasnt a stacie i spoken to it was a guy.

Called up and spoke to a really helpful and nice employee called Steve who sorted everything out quickly 5/5, unfortunately the wait times can be quite long when trying to connect with someone to speak to. Understandable though given that these conversations do take time in order to get things right.

was Perry was extremely helpful throughout the telephone call

Worst service I have ever received from anyone. I tried to cancel my policy after 1 hour of having because realised I already had insurance. I've had to ring back 5 times about my money and I've been lied to consistently.....and they have just told me after 3 weeks of ringing them that it can take up to another month before I will have my money back. And they will be charging me admin fee anyway, even though a member of there team told me a had to go through with it and another told me it me id be charged nothing.

Very helpful service during a difficult time (Covid19 lockdown).

Not good insurance
I paid 300 paund for deposit and they cancelt it and never get deposit back waiting 4 months and still trying to contact them never talk to me

Couldn't fault the customer advisor who processed my policy. Excellent service from him. However the length of time waiting on hold was unacceptable. Waited over 65 minutes on hold before finally speaking with customer service advisor and More

Not impressed if I'm honest. Staff are polite and friendly but not on the ball. Was told commercial NCB isn't applicable to a car so we went with no NCB on the policy but the staff made a mistake and added one year which has led to 6 WEEKS of hassle and hour plus phone calls. The problem is STILL ongoing and I find myself regretting my choice of insurance deeply.

Had a bad experience previously with an insurance broker but these guys were on point . Very impressed and have saved a chunk of money .

My car insurance operative was very helpful and friendly and dealt with my car renewal effectively

STAY AWAY FROM COMPANY, TOTAL RIP Off, even trying to get through today was on the phone for an hour to the same droning message, had to give up in the end without speaking to anyone!! Worst insurance company ever

Car insurance sorted quickly and easily thankyou Charlie.

I can honestly say, Tina Hogan was a pleasure to deal with. Friendly, professional and really help full.

Very helpful and friendly, 2nd year of insurance with them

Really helpful, sorted all my insurance needs and I was really impressed. Thank you Massimo.

Thanks to amanda who set my insurance policy up for me she was such a great help happy and cheerful woman thanks.

Please avoid at all cost filled in the forms as per usuall got charged as per usuall then a message appears .. "you are not insured until you call us" spent 4 days trying to get someone to pick the phone up and when they finally did "switchboards are down" cancelled but not confident of getting my monies back