Right Choice Insurance Broker Ltd Reviews

On the 8th of September l had an insurance quote and opted to pay monthly however a yearly subscription has been held. Rang the Insurance and asked them to cancel the subscription of which they said they did after holding for 30 mins. Bloody joke!!. Wed the 13 the money is still not back in my account. Bloody not impressed. I will be taking legal action to claim my money back with interest. Will not recommend this insurance to anybody.
Annoyed Norma

Awful, awful company to deal with. I'm not sure why they're available on comparison sites as I have never dealt with such a bad insurance company before.

This insurance company is a JOKE! I wanted to insure my car via Go compare for fairly cheap insurance and i got a qoute from this company i was happy with the deposit and monthy payments so i got referred to Rcib website, my car was supposed to be insured on the 8/02/2019 that didn t happen they have taken my money it clearly stated on the website that my car would be insured immediately but that s not the case it said on there that you need to confirm the details with the company in order to insure the vehicle. I rang them the next day confirmed everything all good now the person who i was speaking to said that the insurance will cost a little more so my deposit was raised and monthly payments also i was unhappy i said no either do me the same price or just forget it and return my money back i was on the phone for a solid hour... he then says its the cheapest price can t go any lower i then said no i do not approve just return my money back he said that it would return after 10 to 14 working days into your account, Stay away from the company all they re trying to do is trick you into paying cheap insurance until they raise their prices over the phone, there are better car insurers who won t do these kind of things. WOULD NOT RECOMMEND.

rang up to renew car insurance policy tried to get through all day!
When i did i had to verify my mobile number said i didnt know it so had to ring back when i did ring back was put on hold for half an hour until advisor was ready !
took 45 mins to get a quote speaking to advisor as system crashed!
only gave a two as the staff were very helpful! very slow will go elsewhere next year!

Sharne got everything sorted for me and was polite throughout our conversation. Ive been with right choice 6 years and havent had a problem.

Scam brokers do not use, offer lowest price on comparison sites and when you buy the policy they only pre authorise the card and phone you, questions you have never been asked before and policy amount doubles.

As payment is pre authorised it takes up to 7 days to go back into your account and then leaves you with no money and no insurance.

AVOID THESE AT ALL COSTS!!!

Mark was very helpful, the rest meh.

Whenever you call the wait is always far too long

Time wasters. Give you one price, once you pay you see a message that you are not insured till contacted by them. Than they call you and keep you on the phone for hours and the price increases

After spending some time talking to jade sorting my policy out she was very helpful and very professional throughout the telephone time spent talking, I would recommend this company in future to family and friends

Waste of time. Give you the lowest price on comparison sites then don't confirm insurance until they call. I called them and they did not accept the insurance.

I had insured my motorcycle online and was contacted by telephone promptly the following day to confirm all the details and activate the policy. I had made a mistake with my no claims declaration which Kirsty explained and helped me with. More

This company is one of the worst deserves 5 negative stars took my money did not insure and does not return my money I am a family man I have children to support, the only money I had they took and do not give me back, so not knowing what to do

Shocking! Very Poor! Every time we call we get sent to voicemail or put on hold, once we were even hung up on. Despite the fact that we scanned and sent documents numerous times we have been told time and time again they are not adequate, that the font is too small or that our proof of NCB was not valid proof, despite it being valid for other insurance firms. I then proceeded to contact my previous insurer to get VALID proof. I then forwarded this to Right Choice, only to be told it isn't valid as the letter did not have a letterhead. I only hope I don't have to make a claim with this firm, as I cannot imagine what the SHOCKINGLY customer service would be like for this.

After 3 hours of trying to get thru and getting.....your in a queue and your call is important etc
I spoke to James who sorted me out
If u want your insurance to start immediately your in trouble I paid in full but because I didn't get to speak to any1 for 3 hours (5pm ..7pm and 9am ..10 am morning after I had to make other arrangements )

Waited 35 minutes on the phone to get theough to someone but when i did speak to someone they were very helpful and got the insurance sorted out.

Just been on the phone asking them to sent me my no claims discount. They said please hold and they put my on hold. 5 mins later i here a message saying our office hours closed. I need this infomation to send to my next insurance company. Complete joke!

Great service from Dayne! Thankyou! I've had a nightmare trying to sort my car insurance with right choice and I'm afraid I wouldn't recommend to anyone! I will not be using right choice again! However Dayne was extremely helpful and managed to sort it all out!

An absolute joke! Waiting hours for someone to pick up the phone . Then the lady told us she was going to redirect us to someone else. WOULD NOT RECOMMEND

Very good price and service really very recommended

If I could give minus stars I would! Complete sham artists! AVOID AT ALL COSTS!!! DO NOT USE!!! Found via reputable comparison site but wish I'd read the comments here first. Have taken payment despite my stressing several times I did NOT wish to proceed with the purchase. Am now struggling to recoup my money and have logged complaints with the insurance ombudsman and the comparison website.

Like to thanks Jon for sorting everything out for me nice and easy cheers again

Really don't want to give any stars but no choice....one of the worst insurance company I've ever known got a quote online so tried calling them since yesterday no answer after 3 attempts of 35 minute calls I give up. Tried again today same thing no answer I think it's some sort of scam.
If you can't get through to them now, how hard would it be to get through to them when you desperately need them.

Joke company!!!

Would give 0 if it was possible. Worst company ever

There s no words to describe my displeasure at this company, good luck at getting them to answer the phone or to reply to a email.

They demand more proof and then won t accept it when you give it, they won t acknowledge it either at times.

Asked for a refund and to cancel the pocily under the cooling off period and they won t respond, so best of luck if you use them.

Basically cowboys but then again cowboys would probably answer you.

Update: so in the latest with them, two a bit months of cancelling the policy with them, they ve decided to charge my bank card for the past few months, of course it s with the bank as unauthorised. So be careful and don t use these cowboys.

The customer service call handler was very helpful and professional at her job.her name was Jade.thanks

I chose this firm because of the competitive price offered online.
What I didn't know is that they are really really appalling. What you save in few pounds you lose out in valuable time.
I was told to receive a call to validate my details. They did call me couple of times but would put me on hold to speak to someone. After holding for 10 / 15 minutes I would get cut off. I had to keep calling and calling and .........
Again after 10/15 minutes kept on hold I would get cut off.
Three days after taking out the insurance I was unable to drive my car as my policy was not "activated".
I am now trying to cancel the non-existing policy and take my business elsewhere.
Stay away from this firm.

I found Omari to be,understanding,knowledgeable, calm, thorough,informative, and systematic.Which made the purchasing of the insurance simple and straight forward for the customer,many thanks
Mike Davenport

I renewed a policy with Danny today. As always, I found him to to be very knowledgable, efficient and pleasant to deal with

AVOID, AVOID AND AVOID!!!.Proper cowboy brokers. Go by a few names too. Took over a thousand pounds from me to insure my car, sent an email to me saying I'm not insured until they call me to confirm all my details. Didn't get any call so I called them and was put on hold for over an hour. When a guy did answer, he went through exactly the same questions I answered only to tell me I have to pay a further 600 to 1000 pounds depending on who I select to insure me. I refused to pay a penny extra and demanded my money back so I can move onto the next quote which was only another 50 pounds extra but RCiB didn't and still has not returned my money so I'm left with no insurance and no money to get insured! I wish I'd seen the reviews for this company before I handed over all that money. Basically what they do is quote you a very cheap rate just to secure your money and entrap you, then squeeze as much as they can trying their luck because everyone knows how wrong and timely a refund process can go. It's absolutely disgusting and near enough fraudulent behaviour in my opinion. MINUS 1 STAR, they should change how customers give star ratings by giving us a choice to give minus stars too, for companies like RCiB of course.

Do not use this company they just steal your money you can never ever get through to anyone in finance or to cancel your policy on the phone and the ladies on the phone at customer care don t know anything but to ask you for card payments I don t know how they are still allowed to be on compare websites to be honest but they will not be getting another penny out of me they are a absolute joke

Alex the caller i spoke to was very helpful today,right choice insurance should very happy to have him on their team 5 stars m8

definatley would not recomend this company - everything about them just seems bogus, even the 5 star reviews on here are clearly false!!

AVOID

Left without cover overnight nobody rang me to commence cover on my car as promised

Very helpful, easy to understand and nice guy at the end of the telephone

By far the worst Insurance company I have dealt with only interested in taking your money. Horrible 0 star customer service, was unable to cancel my policy after the 14 day period. They steal all your money and than make up excuses to tie you in. Last time I ever Insure my car with this company!!! Totally unhappy that they did not live up to the original quote.

James was very helpful and assisted me throughout the process.

Worst insurance company I've ever dealt with. On hold for for an average of 28 minutes before call being answered. Longest time on hold 55 minutes and still waiting for the call to be answered. Right hand doesn't know what the left is doing. All documents sent and still 3 months in to the agreement getting asked for them. Shocking.

Up till now I can only give this company 2 stars as I attempted to apply for a car insurance policy online but at the last point when it came to payment I was sent a page that stated payment could not be made. I tried again and received the same message.
I then tried to talk to someone but the number rang and rang ......... I tried further times with same result. A little later I eventually got through to someone but was cut off . One star at this point

I logged in to my email and received confirmation along with all the documents. Hence I can only give 2 stars at this point.

I wonder how long I will have to wait if I wish to make a claim???

Callum you provided a smooth service to cover my new bike. You were persistent on the call back and kept your word even though I missed the call several times. Easy transaction. Thank you.

What a complete and utter joke from start to finish. If you have a quote from these I advise you delete the email and stay as far away as possible. There customer service teams are shocking there terms are shocking and just terrible.

Not so helpful on the phone, and charge for just about anything

I spoke with Alex today who was very patient and helpful.

Easy to speak to and always helpful, waiting times are a pain but not too bad.

A pleasure to speak with Omari on renewing insurance for my motocycles.

great quality home insurance and a competative price, renewal even went down in price from the previous year - now thats a first. Well done RCIB

terrible service i had to hold call for more than an hour

Such a DISGUSTING company, my partner called up to confirm his car insurance (as this is a rule you must do), which I have never even heard of before. Once you call up, you are on hold for 15 - 20 Minutes. Then you are asked the same More

Awful rude customer service. Absolutely diabolical - you get what you pay for, Right Choice may be cheap and this is reflected by their customer service team

Shocking! Serious lack of communication and education towards basic customer care! Avoid like the plague!

Lied to from the outset, I would never recommend these shysters, STEER CLEAR, it's better to pay a few quid more for the peace of mind from a proper Insurance Co.

The advisor Billy was clear, calm and helpful. He was patient and I could not ask for any more. Been with right choice for a long time they always get 5 stars from me.

James was most helpful in arranging car insurance today. He did everything possible to arrange insurance in a most professional and courteous way. I would definitely recommend RCIB every time.

I am a key worker! I manage a children s home, I brought insurance on Friday the 25th September 2020.. I then caught covid on the Monday by the Wednesday I was in hospital! I hadn t seen the single text which was sent on the 30th September.. Saying to contact them! on the 2nd October I had a text saying my insurance had been cancelled! I have been waiting on hold for over 45 min ! Absolutely vile company! I have been driving for 20 years and NEVER felt so angry or let down by a company!!! DO NOT waste your money or time !!

Really disappointed with the service... Staff is really rude... Made a mistake contacting them... Please do not waste your time and money!!!!!!

Dean did a great job getting me an insurance deal and he was also very helpful in answering any questions I had.

Dayne was an excellent representative for RCI. He was patient and explained and EVEN helped me adjust my policy. He was very transparent, which made me feel comfortable. Thanks to him for today.

GOOD COMPOANY SOMEONE CALLED "Connor" HELPED ME WITH GOOD CUSTOMER SERVICE AND FRIENDLY! THANKS. :)

Mark was excellent and helped my every step of the way. I suffer from severe anxiety and he kept me calm throughout the call. However getting through to any at right choice is a nightmare and getting through to any correct team can take over 2 hours with countless ring backs and phone calls.

Efficient service provided by Omari, clear communication over the phone, would recommend

AVOID THIS COMPANY.

DON'T GET FOOLED BY THEIR LOW RATES...YOU'LL BE CONNED IN NO TIME AND WILL END UP PAYING MORE EVENTUALLY.

The advisor I had lilly was very helpful and quick explained every thing so even I could understand it thank you highly recommended to any one

Great customer service provides by Alex at RCIB. He was professional and polite in dealing with insurance validation promptly.

I spoke to Ani who sorted me out with a small complication, whilst in a Saturday during lockdown, Obviously working hard still an was brilliant in commutating to me the ins and outs of my new policy

If you want to cancel the insurance they will charge you for the whole year... Not recommended, had many issues with them...not very polite staff

This insurance broken is the worst I have ever come across in 4 telephone calls they had me on hold for 4 and hours and I still never spoke to anyone they bombarded me with threats of cancelling my insurance policy I sent them 6 email with all the information and they didn t even open any of the pdf files and Iam still having
texts from them but they are still happy to take my money .i advise not use this company on my personal experience .

I have worked in the motor industry for a long time and I could not recommend this company.....

Could not leave feedback with out a star

dreadful overseas company very ,very unreliable DO NOT USE.

Great help made it simple and explained things when I didn t understand when this my first time insuring a motorcycle

I like right choice at first and would of rated them more but I made a claim and it's the worst thing I have ever had to put up with. They gave me choices and done completely the opposite saying I owe them money. I know I don't

Omari taken my call today and was so lovely. Great customer service skills and helped me through everything i struggled with.

Right Choice are a very frustrating company to deal with. You can't just put your policy on risk with the click of a button online, you HAVE to speak to a member of staff first. That means either waiting for them to call you (never happens) or spending literally hours on hold waiting to speak to someone. It's an atrocious system that's embarrassingly outdated.
But, once I actually got to speak to someone (Mitchall) he was very helpful, polite and efficient. Add this to the very competitive premium they offered and and you've got a company that could easily get 5 stars. If only they'd have enough staff in the office to answer calls as quickly as the competition.

It took over 20 minutes to get through to an advisor but once connected the service was fine. Total call 42 minutes.

Paid online and then they didn't call me back to confirm and validate the policy. Then after 6 attempts to get through to the right person they have increased the cost of the policy. Staff are polite but they play pass the parcel with you in which you are kept on hold for several minutes at a time.