Right Choice Insurance Broker Ltd Reviews

Really nice and friendly trying her best to get me the best deal which I then took thank you

So, completing an insurance quote for my partner. Got quoted online at one price.

Ami the lady from the office rang to confirm all details, it was apparent that I had entered details incorrectly. A slight change in job title and I had put he was single and not common law, I had also declared 2 convictions that were no longer deeded to be detailed so needed to be removed.

Fantastic, surely removing two convictions and declaring he wasn't a single boy racer would reduce my original quote.

Bare with me Ami advises, I just need to speak with the underwriters and get your quote amended. 15 mins later.... Oh hello, the underwriter has said your quote will be an extra 27 a month. Wow wow wow Ami Love, stick those convictions back on pet I will have the original price thanks. To which Ami replied well to do that it may increase again as its a different time of day now.



So as words of warning. Don't bother with these. Second year on the trot the underwriters have needed to add money on. If I didn't pay a couple of hundred quid deposit I most certainly would have cancelled.

Appauling customer service and lost a customer as of next year now.

Excellent customer services and spent time to explain everything so it was understood clearly. Thank you Alex

Wanting to cancel my insurance policy before my cooling off period ends but each time i call this is the busiest department and i have to request a call back, which never comes, i'm now waiting my 4th day for a call back. I cannot cancel this policy now funnily enough

APPALLING! Do not have any dealings with this scamming company. They try to rip you off money for changes that they themselves impose on you though scare tactics. We tried purchasing car insurance with them and haven t even finalised the policy and they made unfounded charges over the phone than argued over hours and hours after us trying to call back to claim our rightful money back from them. Customer service inexistent, awful people who only tried to scam us for more money in charges to a policy which wasn t even fully finalised on my name. After completing the online purchase in which I put all the right information they sent back confirmation of purchase with wrong information prompting me to call them to make a change of information. They then asked for more and more information to then come up with more changes to your policy fees . Extremely dodgy business, which professionally scams innocent people under the false pretext of legal charges . DO NOT DEAL WITH THEM!! If you are unlucky enough to already have bought insurance with them, DO NOT COMMUNICATE OVER THE PHONE!!! Deal with them ONLY IN WRITING and involve ombudsman whenever you re even slightly unsure of one of their charges applied to you.

Waited on the phone for near enough 3hours still no answer

Was served by a lovely gent called Sohaib. He was friendly and very helpful throughout the whole call. He really is a credit to the company and I hope the other employees possess the same fantastic Customer Service skills as he does.

Very busy company but will call you back the lady who helped me was very professional and polite and dealt with my enquiry promptly.
Thanks !

Eesy going customer service agent directed me through the application process for ensuring that I would qualify for the best car insurance policy.

Right choice insurance is literally the pain in your ass, this name is funny too, it s never been right. They don t even bother to call you. Always sending you a text to ask you to call them back. Which usually takes half hour to wait for someone to pick up the phone. What an experience.

Awful!!!! Waiting hours on the phone trying to get a refund. They charged me the policy and then they declined my insurance without no reason. Still waiting for a refund since I paid one week ago. They give you a cheap price by compare sites and then after an hour by phone they always raise the price.

Was waiting a long time to speak to an advisor but once talking to an advisor it was relatively quick and the person I spoke to was a great help

For over two days now been trying to get through, just left on hold for hours on end, for no reason at all they've cancelled my policy, they've all so taken a ridiculous amount of money for the cancellation, stay well away, i really hope karma comes to bite this company.

Very friendly and thorough assistance throughout my call, Georgia was helpful and provided comprehensive answers to all my questions providing a competitive quote and very satisfactory outcome

These guys are a real scam, they pre-authorise your money as deposit, and then they will come back to you with a larger price than they quoted. What a waste of everyone's time. SCUM

Scam worse company ever had to make several phone calls and hour's of Waite just to get through to operate and once the finally pick up they are useless !!!!

Customer service do not exist , the child on the phone just now nasty rude and unpleasant. First and last time

Worst 1 i have ever had. Please look somewhere else.

Top service from Jack. Polite, efficient, professional. Would recommend.

Great servise,good patience and explanation with new customers!

Reasonably priced bike insurance policy. Rang and they answered immediately. Paid for the insurance and waited for documents to arrive.
Eventually they did and they requested certain items. Such as copy of driving licence and dvla code to access my licence. Proof of no claims and signed copy of proposal.

I sent all these items and yet they keep texting me to say they haven't received them. I have rung them several times each time you get put on hold for 15mins and then they cut you off. After an hour of this I have given up.

Simply vote with your feet and use someone else pay more and get the phone earlier answered. I have resorted to email but still not got a reply. I hate to give them such a bad review at this stage but it's clear to me they have no idea what they are doing.

I will try a local broker next time and pay a bit more but at least I will sleep at nights

The most stupid insurance company.on the 7 they took my money for the insurance,next day they close my insurance.f.....g pigs

The agent himself was incredibly helpful. But I got a text 2 hours later asking me to call and advising I m not covered until I do....I was already out in said car!!!! Called, on hold for ages. Emailed, no response, what the hell am I supposed to do??!! Certainly wouldn t recommend. Still no idea if I am insured or not. Sat at the road side too scared to drive anywhere!!

The company is a scammer and tells you policy is cancelled then carrys on taking ya money every month

This is scam where they offer low quotes and take the funds. Later they don t provide you with any policy and no way they refund you. Please file straight away small claim through legal procedure which is the only way to get your money back. You can also apply for time wasting and other compensations. Be aware very big scam I am already going through and will spend all my time to acknowledge everyone in this country.

Great experience dealing with Michael yesterday . Despite the long wait he looked after my quote and made sure I had the best ready to insure for the following day

Stay away!! Give cheaper quotes online than they actually provide. On hold for over 1 hour to speak to a sales rep. When i cancelled only 2 hours later they passed me to 4 different people who said they were unable to process a refund even though the policy wasnt even live for another 2 days and then i was on the phone for a total of 2 hours 48 minutes.

ABSOLUTE POOR SERVICE!!!!!!

Wrong choice insurance definitely wote be insuring with these again terrible customer service can take an hour for them to answer there phones at the best of times, also when first insured with these took 3 payments of 600 pound

3 hours on the phone and no one to pick it up have to talk whit validation team 5 days cant connect avoid avoid avoid

Every time I call, these guys are very helpful although I'm still yet to receive my actual documents...

I can honestly say i had No idea what was said to me .. I thought I was talking to a robot . No interaction , no pause , no thought for the persi down theend of the phone who IS the CUSTOMER r . Just rattled through it like I was nothing . I'm looking for insurance elsewhere before 14 days is up as I'd like to be insured by people who care about customers . Not robots . I had to ask the operator yo slow down in more than one occasion . I'm a Geordie and we speak quickly . But I was spoken to so fast my head spun . No customer care whatsoever . Just after the sale . Ridiculous

Customer service is appalling, they rang me put me on hold for 20 minutes then hung up.They then failed to ring me back, it then took 30 minutes to get through to them. I was not given all the information initially which has resulted in me cancelling my policy and, under their terms and conditions they have kept all my payment bar 14 pounds, which was something else not communicated.
They failed to give the facts which makes them a questionable company. That coupled with the patronising customer service assistant I have just dealt me leads me to recommend you take your business elsewhere.

Hi everyone ..
Just to let u know guys .. this is one of the high quality rubbish, scrap n waste broker in UK .. its a full time waster .. never trust these people..
thnks ..

Great friendly service from staff.
Lucy was a great help.

If there was an option for a zero star I would have given that. It is the worst insurance company I have dealt with. I got my car insured 5 days before the insurance was actually expiring. After 6 days they called me to tell that I have made a mistake on my form and the new insurance premium would be approx 600 more than what I had already paid. As I was in my 14 days period I asked them to cancel my insurance as I was not ready to pay 600 more. They said fine but they will be deducting 135 from my refund for just 3 days of insurance. I have taken this matter to ombudsman. They are absolute fraud company, I am really surprised ho are they allowed to do business. NEVER DO ANY BUSINESS with them

Rubbish. Rude call centre staffs and they put me on hold for 15mins then cut phone off 5 times they didn't help me wen needed. I had policy cancelled Coz of them. Please for your own good do not use this company as you will regret. Alwyn insurance is terrible n it's one they use

There are so may insurance companies out there is can be a daunting task trying to find the right one at the best price. Right choice offered exactly what I was looking for at a price which met my expectations. It was a simple procedure booking online. My confirmation and insurance documents were emailed within minutes. I would recommend using Right Choice Insurance Brokers

I took my car insurance out today spoke with a very polite advisor called Oneil he helped me sort everything out and get on the road as soon as possible, would defiently recommend.

Who gives the company five stars .. lie! This is a fraudulent company with cheating bastards!!!Avoid

Never had such bad customer service in my life over two hours waiting for someone to answer, asked for my no claims after my policy ended and i went with another company for them to ignore the request and for me to then be charged by my new company. This company adds extra prices on such as admin fee's for every little thing u ring up about your charged around 30 quid every time. Absolutely disgusting service never been so angry in my life.... Right choice more like wrong choice !!!!

I have been with this company for 5 years now. And I can't give a good word about them. Yes like most people on the reviews I was charged 60 pounds just to change my address, then I was charged 253 pounds to change car . Like most people on here I'd agree wen you do the comparison right choice come up 1st with a really good price but the 2nd year they actually rob you silly, I am cancelling my policy on Monday and going eleswere , do NOT use this company they will bleed you dry!!!!!

Hoyam was absolutely professional, courteous and responsive at all times - a credit to RCIB

Great experience today, thank you again Ozcan! He was friendly and professional. Hats of to the team, they re still working hard during this pandemic

appalling service take 25 mins to get through to sales, then the price that was on the comparison site went up from 1400 to 3000 - fake quotations and not enough sales staff

It was a joy to speak to Perry today. He was extremely patient and helpful, answering all of my questions. I appreciate the service and look forward to another year of coverage with Right Choice Insurance Brokers Ltd.

Never use these guys, seriously they are absolutely useless. Firstly they are very expensive, and don t know what is actually going on. Nobody knows what they are doing.

yes it is true they are brilliant and last three years I save my time headache thanks for right choice

Kane was a pleasure to deal with today. He was very polite, friendly and efficient. He managed to get me the best deal by far with my car insurance. I would definitely recommend their company to anyone.

Extremely helpful and friendly. Pleasure to deal with.

Hi,,i got insurance From RCIB last year & renew this year as well...The team of RCIB is very help full especially the guy name Jayden he supplied wonderfull services......thanks for RCIB....

Very helpful member of staff - Kane, who went through everything with me.

The worst company I have ever dealt with. had a problem with my insurence on there part so phoned them to sort it out. In the 2 hour phone call I spoke to 9-10 different people giving my info to every person, every one I spoke to didn't know what the hell they where doing and even spoke to 2 departments that don't even deal with insurence. The last person I spoke to said she needs to speak with someone about my insurence and she would call me back and not heard anything back. If your looking for an insurence broker then stay well clear of this company. I would rather give no stars to this so called company but had to give at least 1.

I had great help from Michael. He explained everything clearly and managed to get a deal I wanted.

Thankyou

Ten minute wait for call to be answered, however when it was answered the service was professional and efficient and the policy issued at exactly the same premium as quoted on line. Documents sent by email almost immediately. So far, good service and if the phones could be answered quicker would have received 5 stars.

spoke with a guy called james and i must say he was great with everything he did for me, more than helpful and got us a great price for car insurance. HIGHLY RECOMMENDED!!!

Please stay away for this Scamers.Avoid Avoid Avoid...

Premium collection will usually begin within the first month and on the same day every month.

insurance company have asked us to validate this policy with yourself.

I called them for validation my policy. First I was almost waiting more 40 minutes on the phone line to be answered . Well After I got the chance to talk to one of Scamer.He asked me for overwritten my details if there's anything missing.
I answered all the questions and detailed information to him then he asked me please wait one the line that he will pass the details to the insurance company.

Advisor was polite and helpful. Sorted out a policy for my bike. Thank you Danielle

Once you take out a policy you have to call them to validate this within a frame time. I tried for 5 days on hold everyday for 1 hour an couldnt get through. They wouldnt ring me back out of work hours so I wasnt able to take the call. They More

This is a company that is on Go Compare they take your deposit then cancel your insurance and do not give the money back!!

could you believe waited 3 hours and they dont even know who is the right person to contact. horrible even putting someone claim on me next to them to take legal action.

Lauren was extremely helpful and professional. She was quite knowledgeable about her job and facilitated the best experience of her customer by using the working knowledge of the customer s circumstance to negotiate the best policy.
Her polite and conscientious disposition also played an integral role in the remarkable experience that was had.
I would fully recommend Lauren to any new or existing customer.

Called to insure my Ducati, Dean was very helpful and efficient. Would recommend to family and friends.

This is a true review, not a persons boyfriend or girlfriend etc of a person who works there !! Stay away from this company, they have made me change my name in the v5 and doubled in price as soon as my cooling off period was up !!!! Disgusting to say the least !!! If it sounds to good to be true it is ... please stay away

Really good helpful and polite service would recommend any one who is insuring for the first time. Thanks a lot !!!

Found the cheapest car insurance quote with this broker, I paid the money and waited for the call which never came. I called them myself and they answered after about 20 minutes of waiting, I went through the insurance quote again and after More

This is the worst insurance company in the UK easily. Their customer service is insulting, pathetic and they will lie to you as much as possible. Their employees are rude, no matter who you talk to in the company. The only time they are nice to you is when they want money from you. The fact this company still exists is an insult to everything right and good. This company deserves to be investigated and closed immediately.

Very kind and understanding also gave me a very good quote

Right choice? More like the WRONG CHOICE. they demand money with no explanation no proof or evidence you have to pay because they threaten to cancel your policy. They said i went over my mileage and they calculate this from MOT TO MOT? Not from when the policy starts. What a joke. Everyone's circumstances change from year to year. They come up with this conclusion only because i was going through a claim which was not my fault. I have emailed and called several times no response.

I have bought a policy from them, but honestly it is beginning to look they are dodgy, but I can't conclude yet until I am certain. Firstly the quote I got online was altered after I have contacted them. I sent them the documents they asked for and they are still asking I should send them same documents. They seem very disorganised, If I survive this year with them, I may not continue with them. I dislike an organisation that don't seem to know what they are doing. They have already roped with with one close brother company which I hardly know, they didn't inform me before they did. I wonder if they are even trained when it comes to data privacy.
So far, I am really in doubt of them, but who knows, they might just be good, maybe bad in administration. They keep you on the phone longer than necessary. I won't hesitate to take them to Trading standards if they mess up with me or take them to rip off Britain. Lets see whatever happens, I shall be back here to comment.

Non-professional !!!!
Not recommended for sure honestly .

Constantina (Connie) was very helpful, polite and a good human 'face' for the company!
However you have serious structural issues that need resolving. To simply exchange vehicles, albeit it was a car to a van which apparently is not straight forward took me the best part of four hours on the phone between last night and this morning. I spoke to Danielle last night who again was a credit as an individual, she tld me that a manager called Dean would call me at 09.00hrs today to sort things out, I never did receive a call and had to proactively contact you again.
Your company seems to have serious problems when calls have to be passed between departments and individuals.
Perhaps the most efficient way to run your call centre would be to make each operative multi-competent so that they could handle all aspects of a customers needs. This would perhaps provide job satisfaction for your colleague to be able to see a job through and have some form of ongoing ownership of a customers 'file'. Conversely for the customer, he/ she would have a focal point in your business to refer to and feel more valued.
There was/ is an old 'addage' "softly, softly catchee monkey" perhaps that should be translated to your business needs - treat your customers skilfully and empathatically then you will (capture) get their business!

Took policy out online only for them to say a detail was wrong so would have to repeat the whole process. The detail that was incorrect they said was that they had put mrs instead of mr and magically the price went up several hundreds of pounds. Then getting my money back was even harder, I had to chase it daily they even emailed me to say it had been done only to discover a week later they hadn t at all. It is impossible to get through to anybody and you are left on hold constantly. At one point they left me on hold for 40 minutes while they checked a detail . And another time I was on hold for 2 hours just to get through to customer service. This experience seems to be a regular occurrence when I later checked them out on Trust Pilot. I would advise people to avoid them like the plague.

I wouldn't even give 1 star. RIP off company stay well away

0 stars!!!!
Take your money then don't insure you!!!! Thieves!
AVOID AVOID AVOID at all costs they are not worth the hassle.

worst company ever tried to steal my deposit after i cancelled said they refundd it but they lied still no refund after 10days

Josh was very helpful in renewing my insurance today, reasonably price quote, professional service and great communication Highly recommend

I was supposed to be contacted by an agent prior to the policy going live, this never happened and when I got my policy documents through they had translated information from my completed internet application wrong. To change the details More

Friendly and efficient service, quick process and got insurance in no time. Thanks

Trouble understanding what the person said - better english-speakers would be good. Got fed up of saying "could you repeat that" so just agreed with everything

Spent total of 50 mins on call, advisor re-confirmed everything again which was unnecessary. Told me NCB was not protected. When i did quote online I did put down NCB to be protected. Advisor compromised and did not add anything to quote. Furthermore, given incorrect info as what to provide once I made payment. I was told have to provide signed proposal form, NCB proof and picture of driving licence. Actual things I had to provide was Copy of the front of your driving licence photocard. Driving Licence must match policy address.-Copy of the back of your driving licence photocard. -DVLA Check Code. -No Claims Bonus Proof (Within the last 2 years & obtained from your last insurer. We are unable to accept schedules, statement of facts, statement of insurance and policy details.) -Copy of the V5C registration certificate ( log book ) for vehicle MD08 LUJ. Please ensure all 4 pages are enclosed.

Disgrace this company stay well away!!
Cheapest insurance on the market to draw you in and then they put your insurance up at any chance.
My log book was getting sent of to be in my name 1 week later they charged me an extra 200 pounds for that.
2 months later they ring up and say we are sorry we are cancelling this insurance as we have decided that we will no longer insure house parents. After 300 deposit, and 180 instalment they cancel it.
Worst insurance ever.
My parent also got insured and because she said she had been driving 1 month longer they said they would make her pay an extra 30 pound or the policy would be cancelled.
Stay well away!!!