Right Choice Insurance Broker Ltd Reviews

Quick easy and painless. Vrisha was very clear and extremely helpful.
See you next yr

Ani my advisor was great and she was really helpful.

Excellent customer service. Satisfaction guaranteed at all times. Edwar

Jodie was very helpful and efficient. However, when passed over to a senior team leader/manager due to a trivial challenge regarding my existing insurer, things went somewhat sour. Unfortunately, the quote I was originally given on compare More

Massive help James who sorted my policy out was extremely helpful and patient great guy.
Highly recommend

Very pushy sales technic , advisor Ruckshana kept mentioning this Quote is valid only on this phone call , she pressurises people by call only quote

Been using for 1 year for bike insurance . Unfortunately I think they only have 1 telephone operator for the whole company as I spend more time waiting for my call to be picked up than I've done riding my bike ...

Josh was so helpful and went through the whole process so easily and swiftly, never done a car insurance with so much ease! Thank you Josh!

This is the Bogas Compny they rip off people with their mind games never trust them they can do anything to get money out of your pocket and they can even take your money even after issuing you cancellation notice what they do is writing later from themself and sending that they will try to collect money from your Account details wich they have saved from past without even your awareness
How they can countinue with the policy if you are not happy to have their policy ?

And they gna send you welcome pack after monthes after purchasing the policy so that you losing 14 days cancellation period

so people be care full with them
Hop I am saving somone to getting ripped by this bogas right choice Insurence compny

Look at all the 5 star reviews. They all name a person they dealt with! Hilarious and absolutely fake. Never use this company. Absolute scammers and liars.

Stephen was extremely helpful, polite and courteous. Was a pleasure to have him work my policy out for me. 5 stars

In 2018 I had a car insurance through them.
They managed to arrange one via a company called Alpha.
After a couple of months Alpha went into liquidation and RCIB arranged for a replacement policy.
The insurance premium was paid in full to Alpha.



So after I paid the full amount agreed on the contract, RCIB comes back asking me to pay for the fact that Alpha went bankrupt and they did not recover the full amount.
The staff is always in a hurry and when talked politely they say that it is a waste of time.
CUSTOMER SERVICE IS 0
COMPLETE LACK OF PROFESSIONALISM AND TRUST.
PLEASE DO NOT CHOOSE Right Choice Insurance Brokers

!!!!TOTALLY UNHAPPY!!!!
Too long starting procedure.
They give one price online and after having 40 min conversation over the phone with them price always ends up higher.
When you try to cancel a policy you still need to pay everything you owe so far + 2 more fees.
It doesn't matter if you won't have the car anymore and you won't have a vehicle at all.
It is cheaper for me to pay my last inatalment only rather than canceling. Bacause of the terms they are giving.
!!!!TOTALLY UNHAPPY!!!!

Service was excellent all round, very helpful and friendly

Its a legal scam!! Avoid at all costs. If only I had paid heed to the negative reviewers on here. After buying insurance online, received email to say there was a discrepancy and to call them back. I have been trying to get through on the phone for 3 days. Going round in circles, bounced around person to person, being left on hold for 30-40mins and line dropping.
No one seems to care!
Its truly shocking that companies like this can get away with this kind of behaviour.

Spoke to a man named Micheal who dealt with my insurance today and done an excellent job would definitely recommend

Fast process and best rates for my golf. Would definately recommend to everyone.

This is a disgusting company and the worst customer service i have ever seen. And the call took over 35mins just for me to speak to someone and after that, i was promised a call back but never received it and i believe that the company is just a shambles. I would never recommend this to anyone. And i only gove them one star because i wouldnt have been able to post this so there you go.

Very good servser,, Taylor dann very nice deal with me,, many thanks

I spoke with Sarah she was very nice and professional
She was very quick to make all the changes and also to amend my policy
Excellent service

I paid for the insurance online rang them to confirm and get covered they started to be weird and ask stupid questions to increase the insurance up !!! I stared to argue with them .. then the girl I was talking to kept putting me on hold and then passing me over to another guy to explain the mess .. then we said go find another company and we will refund you the money back !!! I said fine .. I found out that he hasn t cancelled my insurance neither completed it after 4 days !!!!! And until this point I didn t get my money back !!! Horrible experience .

Dayne was very clear and efficient with helping me with a renewal. I was able to save a little bit of money. Much appreciated

Not very customer focused, more profit fueled than focusing on looking after their customers.

I received very good communication given in a tidy, efficient and polite manner.

Very nice to talk with would recommend to friends and family

I phoned today and spoke to Kirsty to arrange motor insurance. She was very friendly and easy to talk to while still being very efficient. The only gripe I may have was the time taken to answer my call, around 35 minutes.

One of the worst insurance companies ive ever been with. It's takes ages to get through to the call centre. Minimum 25 min wait whenever I call. I got a quote online which was cheap, so i decided to use this company. What a big mistake. Just gona use them until my insurance expires. Will never renew. I wouldn't even give it a one star. And the customer service advisors are rude. Ive read alot of reviews about this company and most people are not happy. The good reviews are fake... maybe the people who work with them gave the reviews. Stay away from this company

Obtained a quote online and called up to confirm and setup the policy. Got through to Tommy & he was very helpful in setting up the policy. Very informative & knowledgable which made the process quick and easy. Great work, thanks

1st class service from the Home Insurance Department. I even had a call from them just before my renewal to see if they were still competitive, if not they would try to beat my best quote. Keep up the good work.

WRONG CHOICE they got the name wrong by mistake trust this is an honest review have taken out a policy with them biggest mistake of my life and to top it off they weren't cheap and the service should be rated at -7 out of ten if it was possible they will want details of your birth certificate and then they will want a letter from the father of the doctor who verified this as the doctor is no longer with us and your shoesize and to prove your shoesize they will need the last receipt of the last pair of shoes you bought with CCTV footage of you leaving the store then and only then will they stop writing you threatening letters for cancellation of your policy and when you do call be prepared to hold for 38 minutes and then go through dpa several times hold again then get sorted after a n hour or so then go through it all again after a few days. .

Highly competitive quote and easy process to get insured. Email with all relevant attachments arrived promptly after completion.

If I could I would give them zero stars the customer service was ABYSMAL the way the company is run is shameful and the employees are rude, arrogant and disrespectful. Avoid this company at all costs even if you have to pay more for another insurance it s better to be treated with fairness and equality as opposed to the corporate regime and ideology imposed upon you as a customer in an arrogant, selfish and disgusting manner this company does.

Friendly, well mannered and informative agent, made my decision to take out my policy very easy.

Spoke to Amanda. She was amazing not only did she get a cheaper quote for me she was also lovely to speak too. Used them 3 years in a row now. Excellent service.

crooks plain and simple took my 350 deposit then phoned saying my quote on compare the market was wrong and would be nearlly twice as much. not even giving them one star ( had to give them one to post this wish i didnt they really dont deserve it) avoid at all costs

Avoid this broker as they not a insurance company also if cancel policy lol good luck your in for a shock of your life time !!! try it and see if am wrong.

The most shocking customer service I have ever witnessed. The company is a total rip off and I would advice nobody to go near these. I chose not to renew but had hundreds taken out my account. Not just the worst insurance company but the worst company I've ever had to deal with

I'm surprised by the negative reviews given for this company. It's understandable people will predominantly want the cheapest policy, but this is often at the expense of getting the right policy (and they're not always the same thing).

Right Choice took the time to understand what I needed and then offered the most appropriate policy based on what I'd given. The service they've given is much more about value, not price. This is insurance after all, not switching an electricity provider!

If possible i would give a 0. I found right choice insurance through using compare the market and picked it because it was the cheapest. I followed through the online submission to complete my insurance straight away, I then received an More

Good value for money. Only problem is the wait to speak to customer services.

I got a reasonably cheaper quote from here. Spoke to someone named Harrison. Very helpful with my requirements

Polite and sense of humour whilst still being professional and good price

Friendly service
Thanks

Took a little while to get through to complete details with having to listen to the same very long message 3 times, but once through Steven was very polite and helpful and got it all sorted.

Very helpful and polite. Dealt with my policy well and got my price reduced.
Only negative is the amount of time on hold. But cant be helped.

Most helpful service from Ami. Poor telephone line and my hearing not being the best but Ami worked through the details with great patience and this was the best price for insuring my old Landrover. Thank you

Disgraceful customer service not even listening to enquiry after waiting on phone calls to speak to some professional on 3 attempted phone calls but shockingly children are listening better than you ! How would I trust you with my car insurance or life after this?

Spoke to Thomas great gentlemen helped me with everything got me a really good quote will be back next year again.

George, you are the best as I received good customer service from you. I wish you can do lot of thing for your company. I also would like to your manager who has given a good insurance to me. I wish your company will be providing best service to all of customer. Highly recommend to others.

Horrible costumer service, very rude staff after collecting your payment

One star is too much for this appalling company and the terrible service I received from various people across the company. They are cheeky and had an unprofessional manner. The phone was cut off on me twice dispute being on hold for 35 minutes and being passed from one person to the next each as cheeky as the one before. The insurance is well and truly cancelled this is the last time I deal with them and will pass that onto all that I know. I had a lucky escape as it was he first day I had taken the insurance. They went on to tell me to take photos of the miles in my car then update them with another photo in 2 weeks time so they could be sure what mileage I was doing! Never heard of this in my life!! Advise....do not go with this company!!

A customer assistant called Eloise dealt with my call she was polite and had really good customer service skills. Matched a cheaper quote from another company for me. No hassle 5 stars

Don't use this company! You get quoted a price on the internet, get charged and then you need to call the insurance to get it activated, they spend one hour making sure that you give the same answers you gave in your application. Then try More

Disgusting, charged me an extra premium because I had the incorrect date setup on my driving license when giving the details. Taken a deposit and 1 month payment, my last company were so great I should never have left them. The people I ve More

Perry done a great job handling my policy thank you

Worst company to deal with regarding car insurance. In my desperate attempts for getting insurance for my car, dealing with them over the phone for couples of hours, 4 days in a row, applying online on their website which does not work, i lost my patience and gave up. My advice will be not to deal with this guys as you might get the same experience as mine. Totally waste of time !!

They got my number from my gumtree listing and asked "if I've been in an accident in the last 3 years".

bad experience they offer renewals over the phone only and was given a total price and on paper was a different one. not to mention that the best total price that they gave me after been with them 1 year was 250 more then the second i found online :))

Alex was outstanding, very professional and polite, would recommend using Right choice

I just switched my insurance with RCIB after 7 years stick with one company. I contacted couple of times to RCIB. They are very responsive, professionals and good listeners. I d like to share the name in particular, Charlie, who provide best service. I hope he wouldn t mind, as I named him. I am more than happy after switching with them.

The worse company ever.They abuse me financially so many times.Be carefully.Example:I told them that I have 9 years driving license experience but actually was 8 years and 7months.The call me and they said I must pay 135 pounds for this.They have my license from the beginning why they did not check?Then I informed them that I change my address in the same aria they said You need to pay 85pounds if not they will cancel the policy and no deposit or refound back plus no bonus clam for this year.....and I can continue with the example.

Call centre queues routinely over 30 minutes. Operators unhelpful. Call back promises NEVER kept. Ridiculous paperwork exchanged just to validate policy. Threatened me with cancellation repeatedly. Ended up involving Ombudsman and FSA. Quidco cash back never paid. Thank god I never had to claim.Awful company. Sore on the big toe of the industry.

Great staff.

Massive wait on the phone twice because it cut off half way through.

Excellent, quick, polite and helpful service received today from Hamza!

He helped me get insured with another company immediately; after being rejected by my original choice, due to my pending CCJ,a no proof of my driving history.

Been paying Autoaid, for breakdown cover, for years and years, and never made a claim. Had the cover just for peace of mind.

Got no reply when I asked why. Obviously loyalty is one-way in modern Britain, unless you're a CEO of course.

Most of the people that give RCIB good reviews, they do actually work for this company and they are not customers. Please do avoid this insurance company as they are really bad!!!

Very nice people an a ace star service many thanks they had me insured with in less than half hour

Bad service, VERY rude and aggressive...... would not recommend better pay a little more and go with company that cares for you and are helpful rather than greedy and aggressive

Appalling Company both in terms of process and staff. Purchased the policy on a Sunday, because I needed it on a Sunday but it is only clear after you pay that you then have to call them to activate. BUT they aren't open on a Sunday, so I was left with no insurance. The when I did phone I was left on hold twice for an hour each time. The the process of actually activating the insurance took 1 hour. After this documents were requested far beyond that I have ever been asked for before, so more time finding them! I sent them but had multiple texts, telling me I hadn't. Another 1 hour on hold. Finally get the documents done, more than a month after i first bought the policy. Then I start getting texts about calling the cancellation team, more time on hold only to be told that they were sent in error. No matter if they were marginally cheaper, it isn't worth it! I have dealt with at least 6 people and all but one has been rude.

BE AWARE of dealing with a not professional insurance broker . What they do; they offer a cheap policy online first and customers pay for it then they start looking for an opportunity to rip costumer pocket in a polite way. I change address from a high risk area to a very low one and been charge for a ridiculous amount of money where I expect even to get some money back as a low risk area helps to get cheap quote if you choose a reliable insurance company.

SCAM ARTISTS... DO NOT GET INSURANCE WITH THEM!!

I wish I could give 0 stars!

After months of chasing them up, and hours waiting on hold on the phone, we have been pushed to pretty much everyone in the company we still have no got our refund!

Good choice for new policy bods,
Just make sure that you reach the right person to start with as you may get passed around.

Don t get insured with Right Choice, you will regret it, I had no claim with them but 1 month after the agreement ended they keep debiting money from my account , and when I try to get explanation they pass me through 10 operators in one hour, and stiill no answer ,THEY ARE A JOKE!!!!!!

A V O I D ! ! !
Awful company


Thi scompany is a dog shiiiiit!

Where to begin. First time i got a call back after had set all up amd due to fact i dident realise a workplace accident coumted as a incident i had to report i should of so ended up with 300 added to my policy take it or leave it. Extremly poor customer service all year then got qwoted on renewal 10k plus third party for ford focus 1.6d turns out all year they had rong year of passing my licence and put my work place accident as own fault. Assumed when they said they had checked that all details where correct after refusing i was still being sent renewal qwotes. Rar steer clear managed to get back what i wsd out of pocket on for previous year ie was paying well to much buteven that was a fight. Seem to have a dont care attitude beyond poor for customer service.

Good clear communication very helpfull and informative

This is probably the worst insurance company that you could get, the staff are fully rude on the phone , have no professional manners. The charges for cancellation even within 14 days are incredibly high , total rip off.

AWFUL!!! DO NOT USE BEYOND FUNNY WRONG CHOICE INSURANCE

one of the worst insurance companies ever. Lot of hidden charges!. Customer service agents are patronising, unhelpful and damn right rude! AVOID IN THE SAME WAY YOU WOULD AVOID A SNAKE OR SERPENT!!!

Very helpful and easy to apply
Georgia was a great help in getting me quickly insured and ready to go , a pleasure to speak to

Highly disappointed about companies procedures. Initially they were very nice and smooth when giving the quotes but once payments is been made than starts pointing out issues which does not make any sense, and cancelled the policy which even giving enough notice. and now refused to refund the remaining amount as they have lots of hidden charges etc.