Right Choice Insurance Broker Ltd Reviews

Tyrone was very helpful in getting the best possible deal Thankyou

Never trust this company I rate this company 0/10 they only want money out of you I called them so many times they said I have them the wrong info over the phone when I never they took my money and then never contacted me for 2 weeks I called them many times then they said I needed to pay more money I now tried to cancel there meant to send me into over email but come from another planet as even a letter take 2 weeks to get to me and email not recived at all no paper work at all I will take this further this company should be shut down and black listed doggiemoneymakers will spread the word to others to never use this

The wait to reach the agent takes a while but once I managed to make my way through the queue, it was smooth sailing. The agent who dealt with my case was Qudus and he was very professional in taking me through the entire process.

On hold for well over an hour. The initial woman I spoke with at the switchboard was pleasant enough.

Waste of my time.

i decided to buy insurance from them due to low price.over the phone (2h of conversation)they changed my price for no reason(they try to find some so hard) then when i said to them please cancel my payment due to ridiculously high quote(extra 350) they send me on email covernote on my name with 1400pounds of excess on it(main reason why i decided to avoid to go forward) and charged me for deposit.please guys avoid RCIB if you dont wont to be involved in situation like mine.all calls are recorded but you have to pay extra 10pounds to listen it. i think to contact my lawyer to sort them out

Alex was very helpful and tried to find me a good deal. Did the renewal very as quickly as possible and was polite and friendly.

Brilliant service from shay highly recommend went out of his way to give me a good deal after I had been disqualified for 21 days last year for driving with no insurance and starting my first year as a named driver hopefully next year will be half the price, very pleased with my deal thanks Again shay what a lovely lad you are

Have been insured with Right Choice for a number of years and never had any problems - great customer service.

OK FOR A INSURANCE BROKER. JUST REALLY HARD TOO GET HOLD OF. I CALLED 3 TIMES ALLWAYS WAITED 15 MINS PLUS

Avoid , avoid , scammers paid for.a year .....they cause issue after.issue , don't answer your calls , never get to speak totem .....

Write all details, even points from licence.
Received email that s everything it. s ok. After almost 1 month emailed me thats i have milage discrepancies and increase premium. When use gocompare or mustard they didn t ask milage from last mot to present or how many you did last year. Pure scamming bussiness insurers in uk from all Europe

Service great but cancellation charges a rip off, please go direct to the insurers

1 hour and 40 minute telephone call and they already had all my details as i had a policy with them, waited 45 mins to sorak to someone with same reptitive msg that gives you no idea when you are going to speak,,, unnecessary holds of up to 15 mins at a time with no good explanation!, trying to sell you gadget cover by direct debit and when asking to cancel was cut off!!!! My 2nd experience with this company and a long running customer bit service is attrocious to say the least, not to mention the so called receptionist that first answers your call and thenclaims to pit u through to someone right away, pbe prepared to wait in queue for best part of a hour if your lucky!

I do not like to leave reviews as I usually give company s the benefit of the doubt. However happy you may think you are with this company at the beginning. STAY AWAY. they are the worst company I have ever been involved in. Unprofessional. Rude and certainly not trained enough. Everytime I call this company I have to waste 30 minutes of my life on hold because the staff have 0 training. Super dodgy managers and no sympathy towards a customer. Seriously do not give them the benefit of the doubt. Bad experience or not stay away from them. I know the low prices draw you in but I rather pay 10000 s more than to be with this company. HORRIBLE HORRIBLE EXPERIENCE. Also I once worked for a horrible company as to which scammed everyone and when I checked their reviews the manager had told me that they pay people to give them good reviews so that it can balance out the GENUINE bad reviews. THIS COMPANY PROBABLY DOES TGE SAME THING. I cannot believe that many people had a good experience with them. When I have had a bad one for weeks and many encounters with different member of staff who have all been SH#T.

Excellent customer services really good price on insurance for few years now :)

Ani she's a great professional skilled person, very clear and understandable, this was a pleasure to go through all question hope to talk with those kind of people in the future.

Regards Marcin Jakter.

Lovely company go out of their way to try get the cheapest insurance. Second year now with them. Would recommend

Worst company I have dealt with in any capacity. Passed from pillar to post, multiple false promises of callbacks and astronomical charges. Company took way too long dealing with my claim and never informed me during a very long winded process. I can't wait to get rid of them and never hear the name right choice again!!!

id avoid at all costs , tries to make people buy a policy based without seeing any cover details and without any time to make an informed decision before entering a contract , the agent i spoke to didnt have a clue about insurance and was rude. can only imagine what they would be like in the event of a claim or having to do any admin on a policy mid year i shudder to think the shady goings here .

I would like to thank Kane for everything he as done for me today he was very helpful
Would recommend this company to my friends and family

Rubbish company please go away from i paid for new policy but they didn't send my ducoment policy number i phone all day they hold every time more than one hour no one responded please please don't come to this company.

Very helpful sorted everything manerly a full thank you

It took a while to get through to anyone who was insurance trained, but afterwards I had a guy called Ozzie who set my policy up quickly and efficiently, I'm happy with the way he dealt with it, good deals!!
James kent

Would never purchase insurance from them again, shocking costumer service, poorly ran and unhelpful.

***SCAM SCAM SCAM***
AVOID THIS COMPANY AT ALL COSTS! My husband had this company come up on Compare the Market, and there have been nothing but problems since the start. They will take a deposit, then not validate your insurance until you've stayed on the phone for hours waiting, and then will tell you on the phone that the rate is more expensive than quoted and make up excuses why. I can't believe there are actually positive reviews here as the negative ones are spot on with what they've said. DO NOT USE THEM and avoid your money being taken - we're now out an expensive cancellation fee and I would tell you to avoid them from now on!!!

Very helpful in lowering the price to something more suitable, however once they had my money they took the piss, told me a load of BS lies for the price increasing, then threatened cancellation, after I sent out name drive details in the More

Rubbish company asks too many unnecessary questions, customer service from these people are shocking too they're just idiots also if you do a quote online you better forget about that price because after all the unnecessary time waste they do they will more than likely double the price, do not use.

This is definitely the wrong choice insurance.

I believe the name should be Wrong Choice Insurance Brokers. They try to get your money by all means, they keep looking for any accidental error to charge more and more, the application is not clear and results in mistakes. I definitely would not recommend.

Worst company ever I was told there going to call back which they never and then I called them I was on hold for 1 hour and I would not recommend this company to no one.

Do not use this company, its defo the WRONG choice, payed a annual sum, checked my bank account to find 3 annual payments have been totalling or 2000 pound had been debited out of my account, rung them up for them to claim it's only been taken out once, now I'm overdrawn and having to prove via bankstatments that this is not the case absolutely disgusting and they don't seem to care over the phone! Avoid at all costs!!!

STAY WELL CLEAR. I would not insure a wheel barrow with this company again they do not even offer the decency to return emails or phone calls i had an accident 7 weeks ago and still havent had the car back with non stop harrassment by 20 insurance companies argueing over who does the work . this company is run by the muppets movie cast!!! Maybe ill have more luck sorting brexit than i will my claim

Reliable and freindly service. Got my insurance up and running in no time

AWFUL RUBBISH COMPANY

JUST READ THE PREVIOUS REVIEWS NOW, I GOT A DECENT QUOTE FROM THEM AND WENT AHEAD, THEY THEN TEXT MESSEGED ME TWICE ASKING ME TO CALL THEM, I ATTEMPTED TO CALL THEM FIRST THING IN THE MORNING AND AFTER BEING ON HOLD FOR 30 MINS I GAVE UP, I SENT THEM AN EMAIL ASKING TO CANCEL IT AS THEY TAKE YOUR BANK DETAILS THEN ONCE YOU THINK ALL IS SORTED YOU GET AN EMAIL TELLING ITS NOT ACTIVE UNTIL THEY SPEAK TO YOU

ROGUE BROKERS WITH SOME COCKY OWNERS WHO PROBABLY JUST WANT TO MILK COMMISON AND FOLD UP WHEN THINGS GO SOUR WITH THE FSA,

I WILL BE COMPLAINING TO THE FSA REGARDING THEIR PRACTICES AND I ADVISE OTHERS TO DO THE SAME

MY ADVISE AVOID AT ALL COSTS

avoid at all cost this company is a joke rip you off and dont pay out #scammers in suits avoid !!!!!!!!!!!!!!!!!!!

I was helped today by Jordan, the service that was given was amazing, easy and straight through, took about 30 min's and I was on the road. Would recommend to anyone

Fast and friendly thanks Charlie for sorting my renewal.

Once we got things sorted and the detail correct, i got a great deal, thanks.

Rediculas company nrly a hour before some 2 answers to keep putting me on hold don't go with this company

An absolute joke of a company. Insurance was cancelled and asked to call the validating team, no answer ever to the calls or the emails. Speak to somone in sales team who was usless to say the least, couldnt even grasp the simple questions I put her way. So as I cant get through to your validating team through no fault of my own I will then be charged and= admin fee for my insurance being cancelled. I dont think so. I have contacted my Credit card company who will be in touch and I have also written to the FCA who im sure will be very keen to hear of your business practices.

Also if you are gonig to give yourself fake reviews make them belivable!

Basically a scam.. they quote you online through a comparison site, you pay the fee then they call you to 'go through the details' and then they tell you it's going to cost more for some obscure reason. Still don't know if I'm going to get my money back. Avoid!!!

I was looked after by Shane.
Very impressed and happy to purchase my second year with RCIB.

Don't bother theses guys will ruin your life. They offer the cheapest qoutes though all competitive sites only to run rings around you and then charge you so much to cancel.

Just read there cancellation policy and you will understand there broker fees are horrid too.

Tyrone was helpful, clear and concise about the Insurance Policy. He was able to answer all our questions to put our minds at ease and therefore demonstrated a knowledge about the product. Thank you Tyrone Gibson. Your help was much appreciated.

Great service throughout whilst purchasing my car insurance. Massimo was a big help and got me insured at a great price very quickly highly recommended, thanks again

Fantastic customer service very helpful the guy on the phone covered all basics and helped me change some details on policy and didnt charge me extra for making the changes

Great difficulty in making contact but Emma the sales agent was helpful.

Done my car insurance for the last 3 years through RCIB and they are brilliant. Thankyou to lee who helped get me a decent quote he was very helpful an clear on what i was getting. A* service.

Cheapest quote by far. Very reasonable pricing and they were able to barter to the company for me and manage to agree an even cheaper price. Very happy with the service from Steven today.

APPALLING Customer Service and a total rip off....Read on:


However, my bank sent me a letter (dated 12/01/2016) saying that they were going to DEBIT my account because the merchant, Right Choice Insurance Brokers (RCIB), had shown them evidence to prove that I'd not followed their cancellation procedure - and they did.
In the meantime, RCIB cancelled the policy themselves.
So, I have paid in full for motor insurance policy which does not exist, and have had to obtain alternative cover. I effect, I've paid twice.
I have called RCIB numerous times about this matter - to no avail.
Typically, the call is taken by someone on the switchboard within the first 2 minutes, then you are placed, 'on hold' for an average of 45 minutes before anyone speaks to you. It's pathetic.
The last call I made on Wednesday 13/04/2016 and I spoke to a certain Becky Golding. She assured me that she'd look into the matter and call me back the same day. I even checked that she had my correct phone number. She never called back, and that isn't the first time this has happened.
RCIB have told me that they have not received any money from my bank and are in dialogue with them. Further, said dialogue is by exchange of paper letters and is therefore a long winded process.
Upon hearing this, I asked, 'Why do you require payment? You didn't supply insurance!'
Their response is that they DID supply one month's cover while waiting for me to supply proof of no claims discount etc. However, I was very clear on that phone call on 04/01/2016 that I DID NOT wish to proceed with the cover.

In summary, my complaints are twofold;

2. The customer service supplied by RCIB is absolutely appalling.

Only when I submitted a formal complaint to the Financial Ombudsman did I get a refund. Avoid at all costs.

Absolutely rubbish company we will be calling trading standards

Michael was very helpful and sorted my policy out for me with minimal issues.
Thank you Michael.

Comprehensive service. The quote was as good as could be expected given the nature of my policy requirements, if a little higher than what was on website. The assistant did not mind my waffling or bartering neither. The delay in connecting was about 20 minutes and then there were delays in processing/confirming information resulting in a long call of approximately 50 minutes The delays for confirmation of information were okay, as they are expected to ensure correct information/details, etc. However, the original 20 minute delay in connection is not acceptable or expected as I called off peak on a Friday mid-morning when it should be quieter.

Rachel was very helpful and understanding of the situation.

Very helpful lady, Layla. Phone line had a bit of a crackle on it until half way into the call. Called me back with a quote which I accepted. I had had a run of bad luck with my car and I appreciate the time it took with Layla to get the best quote for me.

Absolutely appalling insurance company!!!!!!!



They entice you in with the low price and then whack it up AVOID LIKE THE PLAGUE

Great customer service! Very prompt and professional. Strongly recommend

Great customer service , thanks Luke for all the support provided over the phone , it was highly appreciated.

AVOID. THEY CANCEL YOUR POLICY FOR NO REASON AND DONT PICK UP THE PHONE HAVE BEEN WAITING FOR OVER AN HOUR

This company is a joke, it takes 2 weeks to get your money back and not the correct amount called several time and finally got through but spoke to a rude woman called Laura that doesn t know the terms of the company she works for. Told her I wanna speak to a Manager and she hung up on me . Stay away people !!

Adedotun was very helpful and kind on the phone. Took time to answer my questions and sort out my car insurance with me. Very happy with the support.

Can not get an answer to get my proof of NCB, when I did they just passed me around and until I got a line with no answer again. Cheap price but not the cheapest, they re actually OK once you speak to someone who knows what they re doing.

Sohaib was very helpful sorted my problem out made me understand things I didn t know very good customer services thank you

Rung 5 times within a week now and each time I've either been put on hold and ignored or told to wait 10-15/ within the hour for a call back. Lo and behold to never be rung back. Very evasive unless you want to renew with them.

Absolutely rubbish. More like Wrong Choice. Every year I have to mess around signing documents just to renew insurance another insurance company my friend is with renews automatically unless you ask it not to. Then every year they fail to get the documents requested despite me sending them and hardly reply to my emails.



Edit: Tried to get insured for a gsx1400 after passing my A category licence. They refused as I had an accident on my 600 bandit that wasn't my fault and was at a speed a 50cc ped is capable of doing and claimed they don't feel comfortable insuring me for a bike with the power of a gsx 1400. It's only 105 hp. Right choice is a joke of an insurance company.

Useless dont waste your money will cancel you're policy for every reason they can avoid with all cost.

They charge 350 pounts for 3 week insurance bad insurance

It took me about 1h to finish everything but beside that no complains.
The person who helped me was called Jack, he was very helpfull!

Outstanding customer service, the person who dealt with me explained the policy in a very understanding 4 and was patient and very helpful.
In these modern times if bad and sad news which has made a lot of other buisnesess un friendly and very robotic , not here, professional, friendly and very easy to talk to..
Highly recommend
Daz

Dont advise talking to these guys, price hiked up by 300 quid on review, impossible to get a callback even when promised, reception picks up and puts you through to a ringing phone which hardly gets answered. When you speak to a rep they are rude and not very helpful..absolutely disgusting service. Total shambles ...
Its now 2 weeks andstill cant get through to anyone.

YOU DO NOT WANT TO USE THIS COMP6. THEY TOTALLY RIP YOU OFF. I HAD A POLICY WITH THEM FOR THREE YES 3 DAYS AFTER WHICH I WAS FORCED TO CANCEL BECAUSE THEY SAID THEY FOUND A DISCREPANCY FROM BEFORE I EVEN HAD MY DRIVING LICENCE WHICH HAD More

Total Fraudster!
Danger! stay away
They will ask you for lots of unusual documents to provide after they taken your payments. and then they will find excuse to demand further payments within 7 days warning

Fantastic, very nice and professional service. Congratulations and thank you very much. Regards Tomasz

I spoke with Ozzie, there was lots of problems with my insurance but he tackled everything for me. Absolute legend! As for price wise, extremely expensive. But as for customer service, I couldn t ask for more

Friendly and efficient, competitive price for car insurance

Robbie was spot on, I put him off throughout the day due to being busy but he phoned up when I told him to bang on company

It should be very simple to get the best price. It should be every customer service person to give the cheapest price first time everytime.

They have me insurance, what more do you want from an insurance company?

Only issue I had was trying to get a proof of NCB certificate, the email I had recently been sent had an out of date phone number so I spent 40min on hold to no one before finding an alternative number, but once I rang that was sorted within 5min, and email arrived within 24h

I'm on hold via 3 phones. No answer. Phone 1 - 55 minutes. Phone 2 - 44 minutes. Phone 3 - 4 minutes. WOW!

There is a fair degree of administration to be dealt with when setting up new policies and contractual details have to be completed. I must say that Samantha conducted the whole procedure with such charm and competence that the experience was a pleasure rather than a chore. Thank-you for your courtesy and attention to detail.

Hi I did talk today with very nice lady ani I bought policy today ani talk with me on phone she is very responsible, professional and so polite lady I m very happy to talk with her I want to talk with ani again in future thanks so much ani

The customer service that I received from Vrisha at Right Choice was excellent. She is an asset to your company and should be promoted because she knows how to treat people with respect and her rapport building skills and integrity are second to none.

Very helpful and a relatively painless insurance renewal ;-)

Thank you very much Tendai I had a very excellent Customer Service I will definitely refer someone.

Horrible customer service nothing but trouble with them from the start i don t recommend this company at all

Great experience with Kane would advise to use this company

Spoke to Charlie

Amazing service and very helpful!

Not very helpful.

Was on hold for 1 hour and 45 minutes after receiving an email saying there was an issue.

When i did get through had to go through all my details again despite already signing the credit agreement.

Avoid if possible.

I have been renewing my bike insurance today, got through to a chap called Q , so helpful,got my quote cheaper than last year with in half an hour

Callum was extremely helpful and clear with information and I would definitely recommend the company to a friend.

Terrible!
My partner organised the insurance for me. He paid some money up front and the company text and emailed daily saying to get in touch, and to sign the online documents. I could not sign online documents so emailed them. Was on hold for 2.5 hours!!!! Before getting through and being asked to verify all the answers that my partner had already answered. I couldn t verify something and so had to end the call unsuccessfully. My partner and I both called more than once daily and were both on hold for up to two hours only to have calls cut off once getting through. Continued to get emails saying we needed to get in touch and to sign paperwork till they sent me confirmation that they had cancelled my insurance as I had not got in touch. Leaving me to drive home from work with no insurance and my partner having paid money to them for no service what so ever!
Would NOT recommend

I cancelled an insurance policy with RCIB and was told it would take 30 days for me to receive my refund. 30 days came and went and the money was still not in my bank. They are now telling me it can take my bank up to 5 days to clear the refund. So I'm expected to wait 35 days for them to refund my money. Awful experience, awful customer service and I would advise strongly against using this comoany