Right Choice Insurance Broker Ltd Reviews

Josh was extremely helpful and sorted everything out quickly and easily. 5

I completed my quote online, only to be quoted something completely different when speaking to a agent.

Renewed my household policy today with Kirsty who was very helpful and found it easy to do. Also received a discount for being a loyal customer. Would use Right Choice again.

So bad people here. Long time waiting on the phone to change my car, non social people. Very very bad.

Great customer service, the only downfall is I decided to go with them when they were experiencing high call volumes and was waiting for a couple of hours to get on the call with them. otherwise the woman who I spoke to on the call was really friendly!

Thanks a lot Right Choice Insurance Brokers. It is great value insurance. I recommend for everyone. Thanks

Highly recommend this company very helpful and great quote aswell

Spoke to Mark clearing.....amazing guy ...was very supportive throughout the process ...very happy with the service provided and very competitive price.Definitely recommend it..

Very poor customer service. Called to start policy and was left on hold for over 10 mins each time we called. Finally called to cancel, received no apology or attempt to rectify. Would not recommend. Cheap for a reason..

Best price on the market for my needs. Quick response with the whole process dealt with very fast. Good and professional agent. Thanks Daramola

AVOID AVOID AVOID
worst possible insurance provider if you could call them that im convinced any positive reviews on here are done by members of the team and their friends and families. same story every time i was given the cheapest quote on compare the market from rcib and was then told i needed to ring them to 'confirm' my details. i was literally left on hold for about an hour in total after telling them over the phone everything id already said online. to then be requoted a price 300 above what id been quoted originally then the price went up again 900. they talk like a bunch of dilinquents they have clearly received no training in professionalism or customer service. it would be a better option to drive uninsured and deal with the police than to drive insured and deal with these ali g speaking cowboys. do yourselves a favour and avoid at all costs.

Been with Right Choice for several years and am extremely happy!!! Excellent renewal customer service!!!

Hello everyone I am experiencing a lot of hard time please do you not use this company this company actually scammer scam They refuse to refund my deposit also they have cancelled my policy without no reason and I don t get it enough details they didn t gave me no information which is not right not fair for being customers don t come any near this people cost me lots of money for nothing Wasting your money

A slow start but managed to turn it around. Excellent at the end.

Kirsty contacted me within 20hours of i purchasing a buildings insurance policy on line. She was very polite, helpful and answered all my questions to my satisfaction.

i bet these 5 stars rating aren't from Customers they are their own people with Fake 5 star Reviews ...They ticked People to get money .Avoid avoid avoid

Raff was brilliant as hi managed to keep unhappy customer and find me the right policy. hi been very passion with the perfect knowledge and perfect attitude.im impressed with his service.real professional individual.

Great service great price 2 years in a row very happy and Shaun was very polite on the phone

Extremely friendly professional customer service. Best price on the market.

Ani who served me was very patient and thorough. There did seem to be a lot of paperwork as I was just renewing an existing policy.

DO NOT GO WITH THIS COMPANY!!!

Their customer service is a disgrace, they have absolutely no idea what they're doing. They take your money, don't send you ANY documents, then send you threats because you haven't returned signed copies of the documents you never received in the first place.

They're also a nightmare to get hold of over the phone, so it's near impossible to speak to anyone, AND they completely ignore your emails.

Oh, and if you are unfortunate enough to find all this out for yourself and want to cancel, they'll charge you an extortionate cancellation fee... You know... For the privilege of having them mess you around.

WHATEVER YOU DO, DON'T USE THIS INSURER! YOU HAVE BEEN WARNED!!!

Totally awfully company, accept a quote for insurance (Through RCIB) and they say they need to phone you back to confirm details, what they don't say is the call could take days. I'm now stuck without insurance and it also turns out they took the payment 3 times.

Update: They have finally been in touch and I've told them "due to poor reviews, I don't feel confident using them", a full refund has been issued and I will update if/when I receive it.

Possibly one of the most polite and helpful people (Tendai) that I have ever spoken to over a phone. A pain in the neck to get hold of this company, but they are very helpful when you do.

i spoke to someone called George, very helpfully & am happy with my quote

Horrible customer service, had to call 10 times to get proof of no claim, useless people and the company.

Created a policy speaking to an advisor called Connor, helped me a lot and explained the policy thoroughly.

Great customer service from beginning to end.

cancelled my insurance for their wrong doing. When the man on the phone spoke with me he was rude and when I tried to ask him questions he replied with calm the tone of your voice down, and listen to me . Like he was some mafia boss in a low budget gangster film. Alright danny dyer behave mate. Rang back and couldn t get through.

****Avoid 100%******
****Worst Legal Scammers****

Awful company, if you want half decent insurance by people that don't rob you and charge you an "administration fee" for anything they can look elsewhere. will certainly not be renewing with them.

Fast and professional service with excellent customer service checking every detail was correct before taking 1st payment .

This insurance company has no professional service. They took a deposit and after two days they said they are cancelling my insurance even though I sent everything which was required. I have constantly been calling and they do not answer. More

A bit frustrating to be honest, I was sent daily reminders to renew, I found a cheaper price from them through a comparison site which I completed and paid for online yet still had to phone up and go through all my details again before accepting the policy. I think you need to simplify your system somewhat.

Wish i had read these reviews before i had taken my policy out. Purchased policy through a price comparision site. Informed that they would ring me to confirm cover, never recieved a call so i rang them where they went over all the details More

Excellent and efficient service very straightforward

Charles was very helpful andbhe had the right information right away, I'm glad i spoke to him to renew my policy.

A huge thank you to Luke for his time and patience whilst dealing with my new insurance policy. He was professional and efficient in every aspect and it was much appreciated
Once again thank you Luke.
Kind regards
Karen Schofield

Excellent sevice from Alex today who sorted my insurance cover. very pleased thanks again

I detest this insurance company.. BEWARE THEY SCAM YOUR MONEY.. KNOWINGLY TOOK AND KEPT MY DEPOSIT.. I was on cover for one day and kept my full deposit..
The customer service team is an utter joke. PLEASE DO NOT USE AT ALL COSTS .. pay a little bit more and get a better quality of service. They also sent me documents for a household insurance cover that was in my name but not my address. Charged me for this last year. This company needs investigating by the bureau of insurance.. I will be happy to give all details.. DISGUSTED BY THE COMPANY AS A WHOLE !!!

Very thorough and pleasant, he came across as if he enjoyed doing his job and wanted to help.

These guys should move into cattle farming. True cowboys! Feel for jay and the dudes on the other end of the line as they've fallen on tough times.



For the punters - please avoid. For the cru working here - .

I ve been with them for a few years and they ll always pretty much match whatever price I ve got, renewed my cover today and whilst the guy I spoke to was very helpful it did take 53 minutes for me to actually get through to someone, seems to be a common occurrence any time I ve called, always on hold for an extremely long time but once someone answers like I said they are very helpful and friendly

Really helpful and they did there very best to help me get the best quotes, really appreciate it thank you Michael

A gentalman called Callum was extremely helpful whilst I sorted my insurance and even though one company couldn't insure me he tried hard to get me the next best quote.
Thanks for your brilliant customer service!.

Very disappointed to be honest. Got my quote through Compare The Market, went through the process online and paid a deposit on the insurance and was told that I would shortly receive a call to 'activate the policy'. Received a call and was More

never ever buy insurence from this company. i still waiting when somebody ring me back . i try ring him but nobody answer me. 2 days can't ring me back and i can't drive. money take out from my account straight away but activeted my insurene i don't have money and insurence. don't touch this company people never. i am very very ungry

they never answer the phone! I want my money back that they said would take a few days 1 week later still not returned! just been informed by my bank that It takes a week because instead of providing good service and cancelling they transaction they just don't claim it and it gets returned automatically after 1 week unclaimed

Jo was lovely and very helpful/informative. I appreciate his time and help in setting up my policy :)

Bunch of penny pinchers if you want your money taken get insurance with these idiots

Took a little while to get through on the phone but that is understandable because of Coronavirus. Once connected, had my policy set up and paid for within 25 minutes.

Mahmood was very professional, polite and courteous. Throughout the call he was able to answer all my questions and deal with them efficiently. Thank you for being such a gent and professional Mahmood.

Monny robbing thives not only do the they charge you more then your quote but I hade my moterbike stolen and the want me to pay 65 pound to council my insurance wot is going on with this world mommy robbing c**nts

when i had to renew my car insurance i phone to get a quote and spoke to shane both times i phoned he is very good and explains everything very clearly. he also got me an amazing price on my car insurance thank you.

The gentleman that that dealt with my case (Daniel) was great an very helpful.

I cant speak highly enough about Right Choice Insurance Brokers, this is my third year with them and their service and professionalism are second top none. I deal with a gentleman called Jayden and he's flawless in his approach to service and customer satisfaction. I will renew with Right Choice Insurance Brokers again next year.

Absolutely rubbish broker, they are always try to increase your premiums
They wont say anything until 14 days mind change time, once its done then they will increase your premium

Not the best insurance brokers, there customer service department are exceptionally rude and condescending

I was calling around for a good comprehensive insurance and most companies are not really helpful, for them its like buy it of leave it, not bothered..

But I spoke to Connor (Customer Service), he was very very helpful and professional, they are will to do little bit more and offered me the convinced service available in the market..
I'd recommend them to others for sure..

Very helpful and good communication!!!
Thank you!

Absolutely stressful experience and still ongoing! Originally was only sent quote email then a couple of weeks later after them sending an email stating they still needed documents (which they hadn't requested in first place) threatening to cancel. You try to cancel and they try charging a fortune even though still within 2 month deposit period. I have now come to realise I was never sent any policy documents and after reading many reviews I am not the only one who appears to have been scammed by this company.

Email stated i will receive phone call with the conformation shortly, two days later had to call them my self. Didn't contact my old insurer, have to send No Claim proof my self.

Absolute shambles don't waste your time, took money for insurance then reject on finalizing, as well as over 45mins on hold, honestly dont waste your time go els
ewhere!!

Absolutely ridiculous!!!! Paid for the insurance annually and was waiting for somebody to give me a ring back to confirm the details. Nobody called me back and when I tried to contact them the office was closed. Called the next morning and More

Amanda was really good and knowledgeable good to have that on the end of the phone hence the 5stars

should be 0 stars ... it's impossible to get on the phone to the customer care when they ask you for confirmation of documents and therefore will end up with the policy being cancelled ... should be called wrong choice insurance ! 1hour and 40 minutes an the phone..... WINDBLOWN

Fast and friendly service, from Qudus, and better quote than I had anticipated.

Very understanding, no nonsense, to the point great job..

Efficient service and happy with the renewal quote.

So far, so bad. I purchased my car insurance last week. I received an email from a Cancellations Officer, Steven Thomas, with the documents (why from a cancellations office I wonder!?) as well as a request to contact them urgently. I have tried calling them several times on several days now at different times, no one is picking up the phone. I sent an email 3 days ago, no one has responded. Think twice before you purchase with them. It's either a scam by the looks of it, or very poor quality customer care.

Spoke with Michael over the phone, straight forward & easy process, verified all the details, job done!

As long as they keep chopping the price compared to everyone else out there and the process remains as easy as today, can't see any reason to not keep renewing with them!

Dannii was amazing explaining everything to me and helping me get my insurance sorted over the phone, even with me having to go away at times as I was in work. First time I've had to insure my own car and she was very patient and helpful.

Very helpful, had a slight hiccup at first due to an incident in my past but James was quick to help and got me a great deal

Paid my insurance all year and then they cancelled my insurance on the last month this company is a scum over 1500 pound paid to them and they have ended my policy beware of this happening to you

Good communication, listened and responded well to all questions.

Aeon Converged Voice and data have used RCIB for all our vehicle and company public liability insurance and have found them professional polite and extremely good value.

I found Ami very professional, helpful and patient in enabling me to complete the insurance process

Trying to get through to the call centre is painful.

Was left a message to call them back after purchasing a policy yesterday but it's harder than it seems.

Spoke to Jade, kept me aware of everything I needed to know and had good telephone manner.

WORST CUSTOMER SERVICE EVER. IMPOSSIBLE TO TALK TO THEM. I'VE DONE AN INSURANCE YESTERDAY THROUGH WEBSITE AND THEY NEVER PICK UP. THEY SAY THEY ARE OPEN TILL 8 PM BUT YOU CANT TALK TO THEM AFTER 5PM. MORE THAN 2 HOURS ON THE QUEUE. THEY DONT ANSWER. THEY DONT CARE. I AM CANCELLING THE INSURANCE.

This is one of the most aggressive insurance brokers i have ever had dealings with. After purchasing insurance out right, i spent 45 minutes talking through my account after being 'randomly' picked. After i provided my no claims via email without a letterhead, i received text messages threatening cancellation and asking me to call them ... This went on for 2 weeks until sorted. Avoid these guys if possible and go with someone else