Right Choice Insurance Broker Ltd Reviews

Steven was very helpful today even rang back when the phone got cut off x

Very efficient and courteous. Was made aware of all the facts before going ahead and purchasing policy. Very happy.

Easily understood very pleasant manner Chloe was very professional and listened as I spoke interactivly. Well done 5 Stars .

I spoke to Ben regarding my insurance renewal.He was so helpful and politely answered all my questions and sorted all out.so pleased with the outcome.i wll recommend friends nd family to insure with RICB.thank you for your help.

I m very happy with them! Very nice people, quick and cheap car insurance! Recommend them to everyone!! +++++

Good customer service so far , hope it stays like that all the way.

Don t be a cheapskate - GO ELSEWHERE & don t make the same mistake I did. It will appear cheaper on comparethemarket /confused.com etc but they will bump up the price AFTER you pay deposit. I wish I read the reviews before I paid deposit. AVOID AVOID AVOID this useless insurance company

Insured my car today, absolutely no hassle or problem! Spoke to a lovely fella called Tyrone, he was extremely friendly and very efficient the whole process was smooth and quick.
I had previously read the reviews on here and was a little apprehensive but I had absolutely no problem.
Thank you Tyrone, highly recommended

Ozcan was very helpful dealing with my insurance enquiry.

I try not to give bad reviews because I like to give people the chance to put things right but this company is a complete shambles for home insurance. They may be good for motor insurance but they have little or no knowledge of home insurance. I kept getting through to motor specialists who told me I was not covered. Then I was asked to ring around other companies to see if I was insured. What on earth is a broker for if not to point you in the right direction when things go wrong after takinng your money. I had not been sent my renewal docs and it transpired that when they took a note of my change of address the year before they had not implemented the change. I have rung them approx 10 or 15 times since then and they still have not dealt with the change of address. I will happily lose my remaining year's premium to move to someone else as I dont trust them to insure me.

Great service. The agent dealing with my case, Tommy, was really polite and super helpful.

If I could give no stars I would!! Stay away from this company and don't fall for the same trap I did! They were the cheapest on compare the market so obviously I chose them I then got an email saying I couldn't start the insurance untill one of there team contacted me and that they would contact me shortly this was at 9.50am I didn't get a phone call so I rang them my self 3 times I tried then on the 3rd time I got to speak to someone that then said he was going to transfer me to someone I told him my situation and asked why I hadn't been called and his response was well they close at 8pm so I should get a phone call before then! No good when you need insurance to start straight away! Waste of time do ever use! If you don't find this review helpful just read the rest and you'll see a pattern

Brilliant company and wanna say special thanks to stevie lawton for all he does and his brilliant customer service

Great choice of Car Insurance and Stacie was great too talk too! Thank you.

Payed a deposit of 280 for them to phone me and tell me they'd boosted the price by over 500 for insurance and 500 excess scum

I thought that the lady that handled my call was very good. However the 3 stars reflect the clunkiness of the experience. All the information had been provided when filling out the forms on line and then then have to go through it again verbally was painful. The fact that I had to wait for a telephone call once I d paid to get the insurance validated was also painful. I had to in the end call the number provided.
The whole experience took way too long to complete. I started the call at 12.38 and the call didn t finish until 46 minutes later! Being held on the line whilst a broker decision was being made added to this delay. I just wanted to get out in my new car!!

Currently not through after 18 minutes waiting. I ve had nothing but issues especially when it come to changing my car, they charged me for this but did not change my insurance leaving me uninsured for 3 months

I agree with all the other bad reviews, this company is absolutely bloody awfull. DO NOT USE THEM!
I completed the online application and they took my money, I therefore assumed I was fully insured. A week later I got a stroppy call from them saying I wasn't insured until they had all my details again. I spent an unpleasant 20 mins. on the phone with one of their (male) operatives who seemed to be trying to make out I was a criminal. He then asked for scans of our driving licences/V5C/Previous insurance and DVLA check codes, with a deadline of 7 days or the insurance would be cancelled. I emailed the scans only to receive several emails and a letter back threatening to cancel the insurance.
I eventually got through to them on the phone and spoke to a helpful woman called (I think) Lucy. She checked and sure enough they had received all the documents, she assured me all was OK and the insurance was valid. We will see...
All in all very poor service, slow (or no) response to emails and almost impossible to contact by phone.

Wish I could give a no star review!! Disgusting service, how they haven't been shut down is beyond me. Charged me more from my original quote! After they took the deposit off me. I had the policy live for not even 2 hours (by the time I More

Great service. I forgot the guys name but he a lot of help. I might've even saved some money. I made the right choice with RCIB.

Paid for car insurance ready to pick my new car up the next day...come to the next day no insurance documents and car showing as uninsured! Rang multiple times to be told insurance will be activated before 11am and told policy will be emailed within the hour. Rang again twice in the afternoon told both times will be sent within 30 mins. Now I'm on the day after collecting my car and still no documents just an email asking me to leave a review about my policy! Never known anything like it...been nothing but hassle from the minute we paid for the insurance! Wish I had read the reviews before clicking buy!!

absolutely shocking this company should be report fsa and shut down. How bad is this, miss selling everything sorry i'd rather pay more and get better customer service and being told the truth.

No stars! Avoid this company like the plague, it s like a group of mates with absolutely no experience in insurance or life have opened a company and are winging it. Disgusting attitude and customer service from every single person I have spoken to, charges left right and centre. Vile! Vile! Vile! how any of these people sleep at night is beyond me

I am really happy and satisfied with the service provided by George, very professional and efficient. Excellent service. Thank you

Good communication by email when taking out policy, Thank you Lucy.

I have spent over an hour trying to get through to them based on a text that they sent me from the cancellation team

Git a quote online and paid deposit then received an email saying my documents will be with me shortly, NOTHING, spent over an hour on the phone to listen to a load of dribble, horrendous company

What amazing help and support from Amanda in renewals, thank you so much for your time and help :)

Absolutely rubbish avoid at all costs they were trying so hard not to cancel my policy when I asked them too, they hanged up the phone everytime I called them.

Absolutely shocking service!! Thought I had purchased car insurance online and just needed to run through a few things with an advisor. The next day I received a phone call from them, the chap on the phone told me his job was to ring people and pass you over to another department. This department would then collect my information and I would be covered. After nearly 15 minutes in a cue I hung up, a little annoyed that it wasn t pointed out that I would be in a cue or even asked if it was a convenient time for me to speak. Later that day after finishing work I decided to ring them back, again the person I spoke to told me she was going to pass me over to a colleague who would collect the information. After another 15 minutes on hold I hung up. The next day I received an answer phone message from them, the lady on the message is speaking so quickly there is absolutely no chance of understanding the number she required me to ring. By this time I had got my insurance from elsewhere. Yesterday i received an email informing me that I had spoken to someone at the company (I won t add her name but just for reference I did not) her email directs me to this site and askes me to fill out a review. So here I am and here it is shocking service, shocking customer services and shocking how you assume you have purchased insurance and are covered only to be told that it was a quote and you are not covered until they verify some information with you. Which by all accounts seems very unlikely to happen.

Awful customer care / service when you need assistance. No urgency with anything. Only good service level was when taking out the policy in the first call, after that nothing but admin errors and no care or urgency to rectify.

Ben was extremely helpful in providing a renewal with a substantial discount to last year. Very efficient, polite and convenient service.

Qudus was very helpful, direct and made it an easy choice, thanks for help today

He was friendly and asked questions very professionally. But i hope you do guys do something about the waiting time as it took me 35 minutes to speak to him.

Poor service. Staff is not well train and helpful. Yes they are cheap. Nothing personal but if you want to be in service industry as a successful service providers I think you should change your attitude.

I would give this company 0 stars if I could don't trust them as ripoff I got insurance for my van and paid deposit I then get 4 payment plans through the post for all different prices then get 5 texts saying got to pay as your insurance is More

Great customer service experience. Josh was extremely helpful and polite and was on hand to answer all my queries

Very helpful and extremely professional.
I would recommend Right Choice to anyone..!

Iv used close brother for a year or 2 now, i find them very pleasant to talk to, the staff that have dealt with me have always been very polite and always strived to accommodate anything i have requested. From new quotes, change of vehicles to even cancelling a policy. All staff I ve spoken to have been knowledgeable and helpful. I d be very happy to return to them if i need car insurance in the future. Great company

Kane on the phone was fantastic, really understanding and patience with me as english is not my first language. Really nice customer service. Thanks

Whilst it took a while to get through to sales to enquire about a quote I'd received through Quidco, the service received once through was good and the price and terms extremely competitive. Documents arrived by email within 24 hours and were all in order. Can't comment on claims as only just taken the policy and hopefully won't have to!

DO NOT USE, TOTAL RIP OFF, HIDDEN PRICES AND CUSTOMER SERVICE TEAM DO NOT LISTEN, THEY TRY AND SAY YOUR IN THE WRONG, WHEN IN FACT THEY DON'T LISTEN, WHEN I ASKED FOR MY CALL TO BE REVIEWED, FUNNY HOW IT WASN'T TO BE FOUND!!!!

Hi There.
It pleases me to write a positive review of my recent experience with your staff member Emma where I re-insured my vehicle with yourselves having already gone to another insurer out of disappointment at no response to my email.Emma came across very well on the phone,was very courteous and knowledgeable.in my view had it not been for her you would most certainly have lost a very loyal customer.indeed a credit to Right Choice and deserves some kind of internal recognition.

Dreadful, thoroughly fed up with this bunch of clowns. Sorting out insurance for my daughter's moped - comparison site was cheap, actual price was about 50% or so more. Sent documents through to the e-mail address they provided only to be told 28 days later they hadn't received them as I'd used the wrong e-mail address?!?! On the phone with them for hours and still nothing resolved. Absolute pain in the butt and I WILL NOT USE THEM AGAIN!!!

The customer service agent I dealt with was Lee, he was very helpful and much nicer that anyone I ve spoke with at right choice in the past, I was going to leave after my renewal but Lee changed my mind

Very professional and supportive guy. I do enjoy talking to him Qudus. He has effective communication skills and very respective. I am happy my insurance is cheaper than.
Thank you

Absolutely Useless! Also they seem to be deliberately leading You towards having Your policy cancelled! Nothing is made clear and then they TEXT You threats that You cannot reply to via text!
ALSO, Why are they allowed on a comparison site when they are NOT an insurance company but just a broker!

The worst company i have ever dealt with they are a pure scam i would not not recommend these to anyone

Ben was very Helpful & he tried all his best to sort my Car insurance without
Any effort from my side. It's a pleasure
To do business with Right Choice Insurance brokers ltd. Thanks a lot.
Mrs Sumera Jahir

AVOID THIS COWBOYS!!!
The price on compareson website is not the price you will pay. They will find the way to add feaw hundred pounds to it or rob money of you anyway even if you dont accept new higher pricre, they charge you for cancelation fee. Con artists. Wants you type your account details , thats it, you just lost your money. What they do is illegal so i will contact the right institutions.
BE WORNED.

I'd like to quote a review here:

"Brokerage fee's, amendment fee's, cancellation fee's - be careful. Don't fail to read the terms and conditions as I did as they sting you. Customer service is pretty shocking too on the back of it. They come up as the cheapest for a good reason. Oh an unlike any other insurer, you have to provide a LOT of paperwork compared to other insurers that do it all automatically. Avoid"

Absolutely right! Read carefully, make yourselves aware of this, you might be able to save some pounds only if you don't make any change to your policy.

The customer service is so bad they make you wish you'd never got insured by them in the first place.

I hope I don't have an accident this year and if I have one I don't think I'll get in touch to make a claim...I got the policy to save me some money, which in fact I am. I just wish to make it through the year ahead, and then find a new insurance provider.

Shady business.

I definitely made the 'Right Choice', the agent Billy was very helpful and friendly, and arranged contents insurance for me at a cheaper price than last year!

worst company to buy insurance with, they will sell u the insurance cheap & after 14 days will tell u that, you provided the wrong information & increase your premium.

they are complete fraud & the customer service is complete rubbish

This is not the direct company who is providing insurance. they are Insurance Broker which means they sale your insurance to third parties and your call will be redirected to some kind of common call center which I believe works for other More

After receiving the welcome letter from Right Choice, following the purchase of house insurance through them, I was disappointed to find out that there were charges which were not disclosed to me over the phone when i was contacted by one of their representatives after obtaining a quote online.

In fact, I expected to pay what i was quoted online, but then was persuaded by the representative that there were changes of circumstances from what I had disclosed online which justified a slight increase in premium.

I was unsure if that made sense, so later i rechecked the form i had submitted on the comparison site (which was still available for other quotes) and I found out I was right. I had input the correct information to begin with. There was only one change (i had not disclosed the presence of an artificial lake in the park nearby the property), but for the sake of it, i did go through the same process on the phone with another broker, who offered the same cover (same excess, limits, etc), with the same insurer at the same price they returned on the comparison site. This broker confirmed that for the postcode, the presence of the artificial lake was irrelevant.

After sending a complaint, Right Choice agreed a small refund (it is not the amount here that matters, but rather the practices that this company has displayed), but 4 working days on the refund is not yet in my bank account (hope they will not say it takes 5 working days, or you'll see another review from me shortly).

If their quote on the comparison site would have been the same as the premium i ended up paying, Right Choice would have come 3rd or 4th from the top. Other brokers above them would have been cheaper and the second best broker (the one i called to test my assumptions) would have stuck to their online quote. This in book is cheating!

Hence, i give Right Choice 1 star.

Excellent customer service from Harrison. He explained everything in detail and was very meticulous. I am very satisfied.

totally unprofessional, took my money and tI had to wait a week for my money back.

Told by several people to stay away due to reduced prices online, however when calling to actually take out the policy you have to spend 30 minutes going through every single detail for them to come back with a price which doubles by the end of it.

BUNCH OF FRAUDSTERS STAY AWAY !!!!!

Had nothing but problems, they wouldnt accept my proof of no claims bonus which i had to pay for them to phone up my previous insurance company to comfirm what i send over was correct! Then they didnt register the card details for the direct debit correctly which could of cancelled my policy. The people i have spoken to so far on the phone are rude and arrogent. I will be leaving after my policy is up.

Friendly service, very helpful and got a good deal on my insurance.
Thank you

Extremely helpful and speedy with sorting out car Insurance.

Jake was really helpful and sorted everything within half an hour

Tendi made the whole process very easy and pleasant. I will recommend family and friends to your service. Only negative is that i had to wait more than 30mins before i spoke to a member of staff.

Very helpfull and took just a few minutes to renew my policy.

Tried calling them hundreds of times but never got connected. Emailed them several times but no reply. It's an absolutely awful service.
Please read these reviews before you give them your money.

Charlie was excellent, took great care checking all our needs thank you very much, regards Jonathan

Offered me insurance, only for me to find out that policy details weren't clear enough. Wasted my time. Tried to lure me in. Rude staff, challenging customer all the time. Took payment initially but still waiting for refund from them for 7 days. Run a mile, fraudulent company!

This is the worst company I have ever dealt with.
No-one answers the phones when they do thay transfer you from one department to another in circles. Anyone reading this this, you are better off paying a little bit more ....... the lack of customer care and service is beyond your imagination.
I have trying to speak to someone for over three weeks now......every time I call I just get transferred in circles from one dept to another.....none listens nor calls you back after a call back request. Further more I have sent numerous emails but no response or reply!!!!!
They should get the worst company award#

Charlie was excellent. Jovial whilst being informative and professional, a pleasure to deal with.

Very nice customer service,went up and down to meet my requirements and terms. Very happy all in all with the service provided and prices

Always helpful and professional service, this time Ani was my adviser and she got me a great deal on my motorbike insurance renewal.
Many thanks to R I C B for your helpfulness.

thoroughly professional,very pleasant to deal with,dest deal available

A concise and professional service that makes me very glad I chose them

Sarah has been really helpful, And helped me out the best she possibly could. So thank you for all your help. She s been great at helping me get the best deal I possibly could.

Waste of time! Very unproffesional i didnt know if i was dealing with KIDS or proffessionals!!! Avoid! Id rather spend extra 2/300 pounds extra with some other insurer instead of using this unproffesionals

Would have given them zero stars but no option for that. Over priced waste of time and effort. Untrustworthy prices compared to online quote and then the alleged hidden charges they add once you have been kept on hold for several minutes. A waste of time and rip off prices. Quick at taking deposit despite terms stating no money will be takeb until policy is confirmed. Bad experience. Definitely NOT the right choice and would not recommend to anyone. AVOID.

Very good service, speedy setup. I was served by Steven, would come back again good price quoted.

Horrible experience

Car cover went cancelled and debt was issued
But they got 500 pound for it.

Don't choose this insurance company Rcib

Completely avoid! Charge alot even after you have paid. Don't leave you alone and keep requesting more money. I've never had this hassle with previous insurance companies.

AVOID!!!
POOREST SERVICE!!!
PHONE CALLS ARE ANSWERED AFTER 40-50 MINUTES OF WAITING ON THE LINE. WILL CHARGE YOU FOR NOTHING!

STAY AWAY!!!