Right Choice Insurance Broker Ltd Reviews

I can't recommend Right Choice highly enough. I have used them for many years now insuring both my car and motorcycle and have always received good customer service.

I gave 4 stars because the lady I spoke to at First Choice named Jade was very polite, helpful, efficient, and made sure information received and given was clear so no mistakes were made, I would recommend First Choice to a relative or friend, plus my document was received within 20 mins of me finishing my call with her. I do get that insurance companies quotes are subject to the underwriters and at the same time trying to be competive and we do pay higher rates of insurance for a number of reasons, but nevertheless, if you have a cheap car and feel that the insurance you pay should be near or more than what the car is actually worth to buy this is mainly for drivers like me who have a clean lisence and many years of driving experience and of a mature age. I would have given 5 stars if my insurance was cheaper given the reasons I mentioned.

stay well clear these guys will rob you blind literally customer sevece shocking texes everyday telling me my insurance will be cancelled the list goes on if you want an empty bank account and stress then go weith these !!!!! 0 star if i could - if i seen these reviews first i wouldent of touched them

I experienced first class timeous service of the first water

Absolutely shambolic of a company. Been on 'hold' for over an hour every day for the last five days trying to speak with the 'validation team'.

Even called the generic number and spoke with Customer Care, who promised a call back from the relevant department last week, but sat her still waiting.

About to exercise Statutory Cooling off Rights.

Avoid, avoid, avoid!!!!

Charlie was really helpful and profession when finding me the best quote, will deffo return when renewal comes around

Robbie was extremely polite , patient , helpful and understanding as when he phoned me I was not a home and didn't have some of the information readily available.

I found the service very frustrating. I made 17 calls in total. On 4 occasions I was told that the renewal team was not able to take the call as it was so busy and they would ring back. No one did. The next time I contacted you, I expressed my concern and use of time to the reception team who were very helpful and got me through to a young lady, who could not get a quote but said she would ring me back as soon as she obtained one. I presumed that day. One week later after not hearing I got through to Omari who was very helpful and prompt and renewed my policy.
I must admit I was at the point of cancelling all 4 cars that I have with you but he managed to solve the problem.

Amy was awesome and made the lonnnnnnnng phone call to arrange my insurance alot easier and enjoyable.

We have found right choice a very poor company to deal with.we found out when policy details sent through it was a credit agreement with a direct debit not just a direct debit.

The agent then said she would have to get her supervisor to ring me the next day as she was on the phone.i am still waiting.the promise was made on Wednesday 10th April it is now Monday 15th and still waiting.
I have screen shot this review as well for the records
Thankyou Neil Carroll

Charlie helped me today and he was excellent, complicated insurance but he sorted it

They take a long time to pick up but when they sort you out they do a good job

this company have charged me over 500 for 15 days insurance because they cant find the call where I told them I was not the registered owner of the veichle. I will be getting the police involved!!!!!!!! stay well away. WISH I READ THE REVIEWS FIRST!!!!!!

Wouldn't even give them 1 star but I had to. SCAM SCAM SCAM do not waste your time or money.

This is my 3rd time renewing my policy with this company normally it is quite straight forward & the advisors pretty helpful. However on this occasion I emailed twice to renew as they suggested but no one got back to me. I then called five times to no avail I was on hold for 20 minutes at a time. Seeing as my policy ran out the very next day I decided to perservere. I only managed to get through to the renewals team by demanding that the receptionist put me through to a manager. If that wasn't bad enough I was then put through to an arrogant, rude, sarcastic dude of a sales advisor called Taylor. Who has NO customer service skills whatsoever!!! He made out like he was doing me a favour & not me keeping him in a job! I pay a substantial amount for my insurance so do not expect to be treated in such a disgusting fashion especially for being loyal. There are hundreds of insurance companies out there begging for my custom so I will most definitely be going elsewhere next time.

Jorden was very polite and helpful when setting up my car insurance, I would recommend Jorden and RCIB to anyone else looking for car insurance in the future

On hold for a total of 4 hours over 1 week and haven't even managed to set up a policy yet.

Disgrace

Most terrible insurance agency on planet earth, Asking all stupid information after taking money to ensure they can scam people money and still charge a fee. Customer service is equal to nothing which mean you can wait upto 2-3 hours if anything needs to change.

Never use them anyone using please do report to fca and trading standards

I found out I am paying 300% more than I should for my premium. I spent an hour on the phone, to no avail. Avoid

Excellent quote for motorcycle policy renewal - good value, reasonable excess and cover. Ably assisted through the process by Charlie who was extremely helpful and chipper

Straight forward, no hassle, everything run very smoothly, thanks

Wonderful service from Darren. Helped get the price down and was very polite and helpful.

What a rubbish company! Fake 5 star reviews worst experience with them from the start. I would not recommend them at all!

Sean dealt with my renewal quote efficiently and professionally.

This is the second year I have used Right Choice Insurance Brokers and I will definitely use them again.

Horrible experience!! Very very poor customer service. I have just bought a car insurance and wanted to drive my car home. They have taken the payment since yesterday however have not yet confirmed that my policy has started and also not sent my documents. I have been trying for hours and hours since morning but the answering machine just keeps saying "your call is important to us" . It's a shame to see that the company has not yet improved their responsive service as I can see so many people commenting the same. I have purchased the car and the policy since yesterday but can't drive it yet! I have emailed them 3 times but still no response. Trust me the reviews and my experience clearly shows that they do not value business or their customers. If you get a slightly expensive insurance but a better company then go for the latter one. It's really not worth our time to be behind these guys who just don't value is and our business . Horrible !!!

Jake was extremely helpful. And the overall service was extremely good. Would definitely recommend.

Very polite, but not that up to speed with quidco deal

Being ferocious, they are not serious of any color
I have a sad experience with them.
Careful!!

AVOID LIKE THE PLAGUE! Even if they do come out cheapest on price comparison websites. Just pay a little bit more and deal with a 'proper' company.



Incredible long wait times to speak to an advisor. Repeated disconnections, resulting in yet more extended wait times. And just when you thought it couldn't get any worse, you get to speak to a rude, completely disinterested 'customer service' person. Both who I spoke to genuinely couldn't have cared any less.

Was told that I'd receive my refund within 3-5 working days. After a week, I had to call (wait for ages to get through, obviously and disconnected once) to chase it up. Once again, served by someone with not an ounce of empathy, understanding or helpfulness.

Would have rated them zero stars, but sadly was not able to.

Hello Mr dayen

Thanks I have very good experience with you to review
My policy.......

Again thanks...

Saleem Ahmad

lovely helpful people, helped me get best possible price. thank you

Avoid this company at all costs if I could of given 0 stars I would of rude and they quote a price then when you phone them after paying they try to double the price that was offered disgusting company should not be aloud to do business

I reached Right Choice Insurance at 19.30 just 30 mins before their closing time, despite this Mr Sean didn't hesitate to employ extra time to set up my policy, he has been very and professional and clarified all my doubts and questions, great service indeed.

Very professional and Regan was very helpful when dealing with my enquiry.. wood recommend..

Over 30min wait to take a payment!? Cut me off 3 times and then tell me the price has changed....don t waste your time or money with these cowboys

Worse insurance company ever cancelled my husbands insurance even after he sent in the documents 4 times

Awful experience the customer service team are not answering calls as I was put through and he said he ll direct me to the relevant department and I was waiting for 52 mins which is ridicules.

They didn t sent me my documents as stated over the phone highly unprofessional..

Will not be recommending them or using them ever again..

Lia was very helful getting my insurance up and running and very helpful with the questions i had. Very satisfied with lia's service,she was lovely. Thank you xx

Took my policy out today with Connor at right choice insurance, he was very helpful and very patient the whole conversation was pleasant and professional took no time at all. He was very clear and help with anything I was unsure about.

Literally the worst company ever!!
Stole my money, then a 'manager' said he'd refund. i never got the refund so i called - they lied and said they don't have my money - so how was i being 'refunded' then by this 'manager'? i complained on the hour every hour as my 5 of my complaints were ignored and guess what - i got a refund of the money they 'never had'
Liars, thieves and all round divs! can totally understand how they ended up working in a call centre!!!

I had brillant service the guy called Alex was very helpful got me really good deal brillant customer service aswell definitely recommended this company

Today I insured my vehicle and Alex helped me a lot and he gave me very good price.appriciated

Absolutely diabolical... this company is horrendous to deal with. The staff are rude and I honestly don't think they know what their actually doing. Payments taken early and we get charged for that. Horrific customer service, asked to speak to manager and get passed from one rude customer service staff to another, after asking around 5times to speak to manager I eventually get through to be told I'm getting emailed with documentation I am still waiting the day after. I waited 3weeks and after numerous calls later to be sent the insurance certificate. They may say they're the cheapest around but after all the extra charges they add to everything you pay 3x the actual initial quote given.. had to give 1* to be able to review but believe me and the previous reviews this company is definitely not worth even 1*.

Please please please go elsewhere for you insurance and save the time, hassle and most of all your money.

Only thing is iv just done a check on my bike its saying it's not inshoured

Billy was really helpful as an advisor and really helpful in regards to helping me with my renewal. His service was brilliant and so quick and easy!!!! If only it was always so simple!!!!

Mass imo has a very good customer service and he is patient and polite. Many Thanks

Kane who dealt with my enquiry was very proficient and helpful.

Well done Kane

Kirsty was amazing; She explained all the details to me and I was pleased to sign up immediately. I would recommend that the company should hire more of her type to give customers the satisfaction they want.

A have read some bad reviews and good so a was quite worried when a had to make a claim off my insurance incase a just kept getting put off but no aye was all fault when had the accident Friday and they come and picked my car up on the Monday and is now in the garage for repair or maybe a total loss aye have been with this company nearly 2 years and never had any issues so we ll done team from me

Do not go with them! They keep emailing you but will never answer the phone!

got my insurance sorted today from a very nice man called jack very helpful and polite a big thanks mr c butterworth

Liam went through the policy with me explaining everything clearly and in a manner I understood. A pleasure to deal with. Thank you!

Renewed my insurance with these guys as I ve had them for the last year with no complaints and they offer competitive prices. They re very good at letting you know when you need to renew and after a 20 min conversation I was all paid up and insured. Really can t ask for more than that, also they re all very polite which I think is very important these days.
Recommended!

Harrison helped us find the right deal in booking our new insurance policy... Would definitely recommend. Great service. I had asked for several call backs and as mentioned he had called back to make sure that we had found the best deal for us, and provided with right information.

Disgusting service. Apparently spoke to a 'manager' kept taking over me, not letting me get a word in, taken the money but not authorising insurance and now refusing to give the money back!!! DO NOT USE!

I took out insurance today and had the pleasure of dealing with Clayton, he was friendly and professional. As I have 9 Points, getting a good deal is not easy, however, Clayton managed to get me a good price. I would recommend the company to anyone looking for a good service and good price. Clayton is a credit to the company he works for, he should be commended for the 1st class service he gives.

Horrible customer service. Waited over an hour to get hold of someone. They set up a cancellation on my policy for no transparent reason. This given them the right to steal what they wanted out of my deposit. Nothing shorter than a scam! More

Alex that i spoke to regarding my insurance polcy was more than helpful and an absolute gentlemen who covered everything that needed to be covered and he carefully repeated anything i was unshure about, thank you Alex, from mark davies here in cardiff

A right bunch of liars keep getting emails on a daily basis saying renewal documents sent and when I called them I was told they do not send renewal documents. If renewal documents had been sent a fig could be given straightway but they try ramp up price.

Keep getting sms at twice a day very rude bunch of staff and say to all to avoid them at all costs. shame that there is no way to ban them from trading and the only way to stop them is to avoid doing business with them altogather.

Jade was very helpful and got me the best insurance deal I could have hoped for . Ashley

Called up and spoke to Jeicyne she was very friendly and helpful and got my insurance sorted out straight away.

I would defiantly recommend this company. Thank you.

Excellent customer service and quoted a very competitive price considering I am a young qualified driver.

Renewed my policy today, very impressed with the quote.
Fast easy process! What is normally a painful process, Luke worked quickly and efficiently whilst maintaining a professional manner.

Aaron was very helpful, courteous and friendly and was a pleasure to do business with

Seemed to have to cover every single aspect of the online application all over again over the phone immediately afterwards. Rendering the entire online application fairly pointless. It also (bizarrely) takes longer over the phone than it does online, even though the purpose of the call is apparently just to confirm the details. I was told it would take no more than 10 minutes to cover everything however it ended up taking over 25 mins (and I had everything to hand). Very good value policy but not without some pain in getting it set up. And I still have not had confirmation of the policy for more than the first 31 days on a temporary insurance certificate. Unusre why since we have confirmed everything twice (online and over the phone) and the policy has already been paid for in full.

Charlie was great, straight to the point got my policy renewed in 30mins while on my lunch break.
He deserves a pay rise.
Thanks

Very helpful staff and ready to help you get started

Just want to say don t buy.they try to looted money different way

Provide cheap quotes via comparison websites to hook you in. Then contact you via email to say there is a "discrepancy with the information provided". You spend 2 days trying to get through to be told what it is. In our case mileage. More

Say they can't insure you but still come up on comparison sites for all details supplied

Please aviod at all costs, after a mistake on their behalf still changed my contract and up the price have reported them.

I got the quote from one of the comparison websites and it offered the best value for money for what I was after. After purchase, I was phoned by a member of staff just to run through the policy and make sure the details were correct and it met my needs. Efficient, informative and professional. Thank you. That is me insured for another year.

AVOID!!!!! received numerous emails saying insurance will be cancelled within 7 days due to not providing documents required, ive sent them 5 times called every other day surprise surprise cant get through yet they have taken money for my insurance something needs to be done about this company

Money taken, motor not insured, customer service not answering will be trying to get into contact with them as i i w on hold for about 4h in the last 3 days. One more insurance cancelled definitely.

scammers will charge a huge fee even if insurance is declined

They don t answer phone after calling over 10 times over multiple days. Then trick you into going over 14 days period of cancellation so they can charge for any changes after that time.