Right Choice Insurance Broker Ltd Reviews

Amazing sorted me out reduced my mother's insurances spoke to manager to definitely recommend they are very good listeners well trained

Excellent service thankyou Sean for your help definitely coming back to you when my car and other bike are due for renewal
Thanks
Glyn

Very dissappointing took three days to get renewal done it started with us ringing then spoke to somebody about having a ring back that was never done ,glad to say it was sorted in the end which was a great relief after being on the phone of and on for three hours, i had an email in the first instance with renewel quote this was way out in price
and since having renewed have had two message to say when are we going to renew our policy. Thankfullyit is done for a year please get your act together before then

Absolutely shocking service. They change the price which you are quoted and then upon asking for a refund they have now kept my fee for over 4 weeks. I have now rang for the 3rd time to ask for the refund and they tell me that they still have not processed it.

Do yourself a favour and just avoid this firm. Go direct to actual insurance companies.

Absolutely rubbish insurance do not use shocking insurance company robbing c**** DO NOT USE

Terrible service
They don t even pick the call despite calling them in opening hours.

AVOID AT ALL COSTS! But seriously... it'll cost. Had my insurance policy for 4 months, cancelled it due to no longer having the bike, and I've been charged 420 pounds to cancel it! May have been the cheapest quite but by far.. the worst insurance company I've ever been with. Absoloutely fuming... what a rip off.

Been trying to speak to someone for 2 months. When I finally did after 2 hours on hold was told I was speaking to the wrong department. Put my insurance up after first payment without any explanation absolute joke of a company

I spike with a Gentleman called James who was very helpful and very patient with me during my signing up for car insurance.

Polite and a great help even though the poor chap had a cold. Well done Shondell!

Good company shame you have to have your license a year before you can join

If you order something and collect it you won't find things that you ordered inside

Absolute frauds. Do not even think about gaining insurance via this cowboys!

Insured car at 10am was cancelled by 1pm

Fuming

This company is a joke!!! i've had so many problems with them they called me a liar which was later resolved after they listened back to my phone conversation I had with them and found out that it was them in the wrong........ I got no apology and the staff were very rude
DO NOT TRUST OR USE THEM

AVOID AT ALL COST, This company has done nothing but send constant daily text messages, emails and calls/voicemails for no claims proof documents they already have access to, I ve now had my insurance cancelled GOOD !!!!! No other insurance company have i ever had such an issue with but this one takes the biscuit. The contact they were making was borderline harassment, when trying to work and look

Great Customer service from Billy, he sorted my new insurance very quickly .
this is my second time I used RCIB and they been able to offer me a best price for my car insurance than other.

Daniel was amazing throughout the whole process , unlike other insurers no hidden costs
fab

Helpful staff , I hv only one issue with them aft we done all the details on online it s goes up the amount it won t b same whn we call
Even though they explain it why is that but I had an bit of disappointment Wht I put in internet the same details I told them but the amount gone up but it s ok they giv some explanations for that even though it was a bit of disappointment Wht I expect & Wht I get

i wouldn't recommend this insurance policy to any they're not reliable plus if your changing you vehicle in you policy will charge you double the price

175 to cancel a policy day light robbery it is hope no one goes with this insurance there a bunch of bullies should be removed of go compare and all the other sites horrible company

Thank you for a straight forward conversation, detailing options, answering any concerns or questions.

Where to star this instance it's night mare .every day they will ask for difernt thing. It's like buying a house .i have never had this exprince b4 .i had difernt codation on line and they call me and changed it again .for incristed it .avoid this company if you have to.
I would give 0 to this .really it's been 3manths they still asking for things . .avoid avoid

billiant customer service provided, i wouldn't have asked for anything more

Pros:
The premium was much cheaper than renewal quote from my previous insurance company and other quotes on comparison websites.
The advisors on the phones were very helpful

Cons:
I was on hold for over an hour before I was able to speak to anyone about the quote. I also took out breakdown cover but was not advised it was personal breakdown cover and the date the cover started from was wrong. I had to call the next day change to vehicle breakdown cover but this was still cheaper than the same level of cover with other breakdown companies. I was not charged a penalty for this as it was not my error.

The whole process is very long. You pretty much need a whole day to get the insurance sorted with RCIB. After you have paid, they ask for lots of documents, which I have not had to do for any other insurance company before. It's like they are trying to catch you out. I think people have ended up paying more than they initially paid because maybe their documents showed something different from the information they gave. I paid what I was initially quoted because my documents confirmed the information I had given.

All in all, happy that I'm covered for a much lower premium but it was a time consuming affair. I would advise people to be as honest as possible, then you should not see a discrepancy in how much you were quoted and how much you end up paying. You also need plenty of time to get it all sorted. Don't leave it until the last minute.

Wary of this campaign, I can only ask the bank ... nothing else! I did the insurance online all good when I received an email from them with the necessary documents. they put another 23 pounds a month in extra insurance !!! Which is not fair !! a

AVOID AT ALL COSTS! The worst insurance company I have EVER dealt with!

Dishonest
No customer service
Badgering and Harassing

Awful company to deal with

Avoid

My Right Choice Advisor was Alex & Answering To Finishing he couldn't of made it simpler. Polite, courteous & extremely helpful. Expecting to be put thru'2 sum call center in Mumbai or the likes i was pleasantly surprised wen realised it was a UK based.
If this initial 1st call is wot is 2B expected throughout my policy then Im certainly gonna 'Happy-Chappy'...

Easy process
Polite and helpful staff

Great service today from callum, he was so professional and helpful. Was great at finding the best car insurance deal for me.
would highly recommend to anyone

Thanks again callum xx

Spent about 20 mins on hold, however once connected they were very helpful and got me a great deal.

Great service very polite friendly and professional.

Will advise people to stay away from this insurance company.. Not professional and often used you deposit and cancel your policy without even talking it happend to so many people i know who have been victims of thiscompany

The operator I was put through to today was Perry, he was very professional and had very good customer service skills and processed my renewal fast and efficiently.

AVOID AVOID AVOID


After calling them to confirm payment the guy on the phone went through some basics and sent me the paperwork.



I called my credit card company that evening to cancel the initial payment and then with an hour to go before RCI closed I called to cancel my policy. Calling them gets you through to a switchboard, with a polite lady who passes you through to a team of people who clearly have never had any sort of customer service training.

1 hour of being out on hold, passed from person to person, recalling into the nice switchboard lady, before it turned 8pm and they closed.

I sent them an email advising I had cancelled my initial payment and wished to cancel my policy. The day after a very rude man called me to tell me 'I couldn't cancel my payment'. I was polite to him and told him My card company had informed me it had been done. The man then tried arguing with me before I told him I was at work, and could he just confirm the policy would be cancelled.

All in all.



Just don't do it.

Worst insurance brokers stay away very bad customer service. Don't lose your money stay away. If I could I give 0 stars.

Efficient internet service, cover arranged very quickly.

Jack was able to assist me as per my basic problem and need. very good communication indeed. Really appreciate his ability to create rapport within few seconds of the call in the start. Highly Recommended to employer as well as customers of this company. Thanks and kind regards, Farrukh

Brilliant experience!! Really helpful staff, explained everything really clearly and got me an even better deal than I signed up for!! Xx

Very helpful and quick and asked and answered all questions

Crooks Crooks Crooks. Do not touch this company with a barge poll. Shady tactics to get more money off of people that cannot afford it. Im 115 pounds worse off and my car is not insured! Reported to the f.c.a. CROOKS DO NOT GIVE THEM ANY CONSIDERATION. If i could i would give them minus 5 stars.

I have had same experiences as many others, this company quotes you a price on comparison website, takes your deposit then throws a few hundred on after. When you say no I want to your deposit back they say you have fees to pay and have to wait 3-5days for refund. Also if you call them you get passed around loads of different departments that ask for your postcode and details everytime. This company is useless and is a complete crook!!!

shittest insurance company in the world. Will rip you off once your policy has started. You would be mad to go to these guys.

Renewed for the second year, price was bettered when I phoned up, staff was great.

Believe me I seen the 1* reviews and thought I'll give it a try. Wow. Stay clear of these. The worst I've dealt with. Period

1* is too much

When u finally get through to speak to someone they are very helpful. Would of given a five star rating if not put on hold for so long everytime I need to call them.

The worst inshurance company in the UK!
If you have accident and if it's not your fault instead to help with claim they trying to rob you...
Asked to cancel the policy after accident they didn't cancel it just to charge me every month...
Cancel them from my debit payments, they used my bank details to take money from without authorization. Absouluty ridiculous!!!

Also been received emails with someone else attachments...
People save headaches and stay away from this car inshurance brokers!!!!!

biggest cheaters i have experience in my whole driving insurance providers

Lee was very helpful, friendly and cheerful on the phone! Making the process of quoting my insurance much more pleasurable.

Excellent. Pulled out all the stops to find me a good price

Just scummy daylight robbers wanted more than twice what I had left on policy to cancel it

Delt with Michael today,made it easy to insure,top man thank you

The WORSE company i have ever used! They want ever bit of paperwork off you never known anything like it! They then call and text you ALL the time saying something is wrong! And if you dont call back within 7days your policy will be More

Was fantastic really friendly, professional and very good service a total credit to right choice insurance ....thank you Alex

Avoid Avoid Avoid
If you liek not having you policy sent to you. love being kept on hold for over and hour each time and love being messed around by insurance then these are the guys for you.

If not choose another company

Agent reading from script. Agreed that the nonsense of printing, signing, scanning, email attaching policy could be streamlined with electronic signature...reneged by another agent

Dean was extremely helpful and polite when dealing with my queries regarding my new policy. I would recommend them fir both price and customer service.

Nafie is the best person to speak with, she managed my insurance as fast as she could. Thx Nafie

The customer service is a bloody joke! no one picks up for over 45 minutes!!

Jade was extremely helpful in lowering the cost of my insurance and went the extra mile in making it easy to purchase, set up a direct debit and all was done in a really friendly manner. Will definitely be back when I'm due for a renewal. Keep up the good work!!!

I found Charles very helpful and sorted my problem very quickly and efficiently

sadly 0 stars is not an option, complete joke of a company, once you have paid your money you will have to wait hours if not days to speak to somebody (no matter what the problem may be) cancer of the car insurance world. In addition money was taken out of my account without my permission at their fault and i had to wait 3 months to receive this money back. You get what you pay for, there's a reason why they are cheap it's because they give you some next insurance company which won't pay out should you be at fault. good luck to all following customers.

If there was 0 stars....Instead helping people they just want to rip us off.Had a accident non my fault and my insurance is goin up is it a joke or something.Old people shouldn't be allowed driving then..!!And Been ringing them few times waiting on the phone half an hour ,spoke with loads of people they just ask about my post code n my enquiry then keep transfering me to other person this is like a joke . Never got in touch again........

A very good service today from Harry. He was calm and didn t rush me. He asked questions calmly and kindly. I will be recommending this company to my family and friends.

Good service but very lengthy telephone confirmation of all the information I had already provided online.

I've had some 1 star service and some 5 star service from this company.
I wont get into the details however, sometimes it feels like they dont give a damn and then you talk to Alfie and he bends over backwards to help you out.

Apples and oranges with their employees, sometimes you just get lucky.... or not.

Very polite and helpful operator. Slightly more expensive than I thought it would be with having my NCD but overall the process went well with Alex 5***

Very helpful lady on the phone. Would have given a 5* if tthey had matched renewal completely , but not the ladies fault

I Spoke to Rashieda regarding my renewal. Very helpful. Straight to the point. Got me the best price for my car insurance. Very polite and professional. Made my journey as a customer very easy. Keep it up 10/10

It took sometime to get through but when I did I was speaking to Callum who went over it and sorted small things out to put my mind at rest so I know I,m insured correctly

Seem to be ok but looks like I have to all the paper work and chasing around.never had this problem before.

Customer service once i got through was fantastic. Tyrone was very helpfull. Thank you buddy.

WORST COMPANY EVER I JUST HAD TO CANCLE MY MOTOR CAR INSURANCE BECAUSE THEY ARE SCAMMERS THEY WILL TELL YOU ONE PRICE THEN CHANGE TO A HIGHER PRICE, DEDUCTION IS ALMOST 40% OF WHAT I PAID FOR AND IT HASANT EVEN BEEN A MONTH.CUSTOMER SERVICE IS POOR,

Not good
Tell you a price
Then goes up

Wouldn t even give them the 1 star but couldn t leave a review without.
Got quote online which I accepted, received a phone call from them confirming my details & then they asked for a phone number of a friend or family member. I explained that I really would have to ask them before I start giving other people s contact numbers out, they replied they couldn t proceed without.

Thought I was on the phone to brighthouse, what did they want a reference. Ridiculous I stick with Tesco been there for years, serves me right for trying to save a few quid