Right Choice Insurance Broker Ltd Reviews

Marc was fantastic and very proffesional. Met all my needs concerning my renewal. Fab!

Very unprofessional no letters through the post and no emails just received a text saying cancelled mid policy don't drive the car no explanation as to why.

At the start of the policy (6months ago) they said they required extra documents after accepting the contract so emailed them over several times. Never missed a payment all the way through either.

Absolute joke can't recommend to stay away enough.

Will be contacting the ombudsman and taking further action against this poor service in due course.

Where to start. After being offered a price via a comparison site I quickly jumped on it and paid it (or I thought I did). After finally sorting my insurance I was then set to go to work... only to receive an email informing me that my insurance would only be active when they call me... so I wait. After 4 hours I had no call, so I call them, after waiting 1 hour I then had to pay more than I was quoted.

After 1 month of having my policy with them I receive an e-mail telling me my insurance is cancelled as they couldn't take a purchase. This meant I had to (while in work) ring them and sort it.

As a young driver this is sadly the only insurer I realistically had the choice to go with, however the customer service I have received here is poor.

Avoid this company at all costs!

its been five days the money has come out of my account and they have still not insured my car it also took five days to get hold of the company i would not use these ever again

Great service & super quick especially the gentleman named connor served me very well. Rectify the problem and sort it out quickly. Also gave me the fair price quote. Thanks Mr. Connor.

Bit of a pain getting through, transferred through to different people / departments 3 times and waiting on hold for at least half an hour ! When I finally got to speaking with Harrison he was great which sweetened the experience

Spoke to James to help me with an issue with my policy and he was more than happy to help me throughout my call.

I have had my own insurance policy for over 30 years and Right Choice Insurance is by far the worst insurance company I have dealt with. The service is terrible and the staff are extremely unhelpful. I ended up canceling my policy and going elsewhere. I was even willing to pay an admin fee just to get away from these clowns.

Rubbish service. They give you cheap quote online and take your payment. Then they say we will call you. Later they call me kept me waiting for long time. Finally they said we cannot give this insurance. We have another insurer who is ready to give policy for 2800. To summarise they play with customers. Will never them...

THIS IS A REVIEW OF CUSTOMER SERVICE PROVIDED BY QUDUS NOT THE INSURANCE.

Sound fella Dayne. was very professional, friendly and efficient. Got me a good deal. Every one I've dealt with from right choice has been awesome

The guys was very helpful, however they do take very long to pick up the phone, overall a decent and fair priced service. But the advisor i spoke to was very helpful, Thanks Conor

Do not go to them for car insurance, I was fooled by their cheap prices, but you have to put in work in return, first they send you a TEMPORARY COVER NOTE, (mine was for one month) although I thought I was getting an annual opting to pay monthly.
I then had a hard job of getting them to send cover note, calling several times to be passed to different advisors, I now have to send proof of drivers licence, V5 certificate and Proof of no claims, all within 2 weeks, who has had a V5 within two weeks from DVLA ? Their excuse is we can extend the time frame for the requested docs, I don't want the hassle, so I've stopped the pending deposit, just in time and about to cancel. What a loaf of hassle !! Bad reviews are so true, maybe a broker, but when buying insurance we don't want the hassle!

Sending a temporary cover note is a big no no, nor will they accept a letter stating no claims bonuses , it has to be the actual certificate from previous insurer, I've opted to pay a little higher with another insurer because I don't want the hassle! Dodgy to say the least !

DO NOT GET INSURANCE WITH THIS COMPANY!!! Avoid at all costs !!! My partner was quoted an amount for a policy online and decided to go ahead with purchasing the policy. He was then charged a deposit amount of hundreds of pounds for this More

Omari was helpful, courteous & knowledgeable. He rang back when promised & made the whole process smooth & understandable. He is a credit to customer service operators everywhere & it was a pleasure to talk to him. I also received a very competitive quote from Right Choice Insurance.

Been messed about for ages with other companies and finally been able to speak to a person inside the uk an get it all sorted easily!

Terrible company. Mis- guiding robbers. Stay well clear. There prices are totally different to the quotes. Not help tull either, the worse insurance I have ever dealt with.

Snap. I paid a deposit earlier today, waiting on their phone call. Being trying to call to verify details before I drive.

I ve been transferred, put on hold on numerous occasions today, in total I ve been trying to get insurance cover for the last 12hrs and I still have no insurance.

The Right Choice decision is to contact your Bank, ask them to cancel your transaction or do it online to get your money back ASAP!. Your not legally insured to drIve your vehicle until you ve verified your details and you receive an official copy of your insurance policy either via email or post. Been warned people, Don t pay the deposit, we all know car insurance is a rip-off with these lot. Quoting you a different premium rate than the one stipulated on the compare websites to draw your attention . Misleading, false pretencing, incompetent scamming rats feeding on these who just would like decent honest insurance.

They shouldn t get any ratings whatsoever!.

This company is one of the worst insurers I have come across. It s VERY IMPORTANT people read this. I had a policy out for 8,000 miles and for Social, Domestic, Pleasure. I am off work at the minute and will be for the next 6 months. So More

Spoke to a very nice and helpful lady called jade from the sales team that gave an A1 experience

James was very helpful today, spent about 25 minutes to sort my policy out. Was a good customer service experience however were unable to insure my car with the insurance quoted. James go back to the drawing board and offered an alternative which I accepted in the end.

I bought this insurer online which took me the usual 20 minutes however at the end after taking all my bank card details it said they would be phoning me back to confirm the details! They called first thing in the morning and took another 30 minutes out of my life going through the exact same details all over again asking questions to the point where it became obvious they were looking for ways to increase the premium. I will never get this time back and I was asking them whether they would compensate for the loss of earnings while on the phone. They then threatened to cancel my policy if I didn t stay on the line to which I requested to speak to a manager. The so called mansger who came on the line after being on hold had the exact same voice as the first person. The positive reviews which come soon after are very likely paid for. Stay away from them you ve been warned!

Worst company I have every come across. Can't get through to them on the phone, numerous times left on hold for up to an hour and a half and threats to cancel my policy for not sending documents I have noe sent over 5 times along with lots of other emails they do not reply to. The only time ive been able to get through on the phone is whilst they where taking my deposit.. funny that

Renewed my car insurance with RCIB. Spoke to Charles who was really helpful and took me through the necessary questions. It's always a pain trying to remember all the required information but Charles was helpful throughout the process. Many thanks for your help.

Excellent service couldn't fault Naiomi at all very polite and courteous

My friend has only just seen an email from them two days ago to say they have cancelled her insurance and only giving her not even a 1/4 of her years premium for only two months worth of insurance.
They said they didn t receive her license yet she got
an email to say thank you for sending it, then got told on the phone they couldn t open it......so it had been received then???? She now has to find insurance, declare one has been cancelled, pay over the odds when it s not her fault. All through covid when she s had to shut her business a second time! Is the only way out of this legal action? Again another expense.
Or is there another way to do this?

Excellent service from Tommy today got me the right insurance promptly and an excellent price, highly recommended

The worst company in the world took me two days of been on the phone for over 9 hours in total to get through to someone to only the. Say I'm not insured take to many private details would never recommend at all

Customer service is 0. Myself and and partner have tried to call these for a week to explain that the logbook has not arrived yet as they expect you to scan documents over to validate your insurance. Being on hold for over 30 minutes at a time with no sight of an answer. I personally would avoid as I'd hate to think of the grief you would have if anything happened to you regarding a claim!

A bunch of Essex teenagers running the place. Pathetic and rude up yours right choice

Lee s customer service skills were fantastic! He dealt with my insurance renewal very smoothly & efficiently today.

I got a car insurance quote from RCIB , I found it cheaper so I purchased it , the next day they said there are some discrepancies so call immediately. When I called they said that we reviewed and you have to pay more in deposit and More

Samuel ,thank you for your patience and professionalism.

Disgusted with this company, avoid at all cost!

My money which was a one off payment, has been taken out of my bank before I have confirmation of the insurance.

they have phoned me back to put me through to bike insurance and put the phone down without even letting me ask questions!

I shall be contacting watch dog who deals with illegal company's like this if my insurance is not sorted on the next working day.

To day I was insuring my car and madam ruckshana was very to me on the fone very good service I thing her great service shut be awarded thank you very much mahsallah good service thank 5 star from me

I received an excellent level of service whilst just renewing my car insurance as well as my Wife's car insurance yesterday. The member of Staff who dealt with me over the phone (Lee) was very professional and I believe endeavoured to find us the best quotes. He was also cautious of the time being spent over the phone while searching for the best quotes, and to my surprise without my request offered to call me back when he was satisfied with the best offers being made. I am very impressed with his service hence the Excellent rating.

Avoid this company at all costs, they offer you a price and then suddenly the price increases. The claims process is nothing short of embarrassing and the company they use to administrate claims are a company called BroadspireTPA who I have More

Samuel was helpful and explained everything i needed to do. Helpful and friendly :)

Very unhappy with the service overcharged because Alex was imposing mileage which I was not covering and also because I have diabetes. Not honest and taking customers money. Cancelled within 2days was told l had to pay extra for cancellation fee yet they had taken my deposit. Will not be doing business with them l got them on asda website

Took out a policy and sent them the requested evidence docs (driving licence, NBC, dvla check code) dispute sending these to them via email (as eequested) twice! They sent me a text saying they are cancelling my insurance.
After a phone call in which I was put on hold for 7 minutes mid conversation they advised me they had recieved my docs they just needed putting on my file...... they also said I would receive a 8a confirmation email. Needless to say I am still waiting

AWFUL Company. DO NOT USE (especially for car insurance)


I got all the usual letters of threatening to cancel my car insurance and herassment about the excessive paper work they expect you to find the time to get together.
I had moved house just around the time I took the policy out and so I had to send my driving license off to be changed. I spoke to someone on the phone and explained this, and this lady was actually very nice and polite and she said I could have longer before they cancel my insurance as long as I sent over the paperwork I did have, so I did this.

Now I m broke, and I don t have insurance that I ve aready paid for, and I can t afford to find a new insurer until my next payday which is in weeks! I need my car to take my son to school and to get to work.
Awful awful company. DO NOT USE!!!!!

I don't have option to give them 0 , i cancelled my insurance with them , and the cancellation fee was soooo expensive, I emailed them why it's so expensive?? No answer to my email !!!

After 5 days they took the cancellation fee from my account without my permission!

anyone has idea what can i do in this situation ??

Guy I spoke to spent the time to explain and look into helping me as much as he could really happy with him. He was also very polite patient and understand

ahocking comapny wouldnt use again got my years no claims and they wouldnt send me my proof so had to do another full year to get it with another company . they had hidden charges. they cost a fortune when u buy a new car to change it over . never again

Josh was brilliant really helpful and thanks to his prompt response and dilligence sailed through it all without any problems.I would highly recommend him

been on the phone for 40 minutes trying to get through, this is the third time I have tried ringing today what an absolute joke! Do not insure with this company they are only bothered about taking money from you

Absolutely disgusting company
Got a quote on comparison site then had to phone to out policy which then ended up being more than original quote
Paid deposit over phone
Then I changed my car and cancelled policy
Without me knowing they store card details and they took an unauthorised payment of my card for outstanding balance on policy rather than write to me to discuss payment for balance
I would not recommend this company to anyone
I'm still waiting for someone to call me back to discuss the complaint I made about this
Oh yes and one more thing
The customer service you receive when discussing problems is disgusting and the staff are so rude

A very professional approach. Friendly and efficient . Definitely will recommend to others

Easy to talk to...knowledgeable.....will recommend.

Spoke to Alex to get my car insurance received good customer service, very helpful ringing me back and held on to my insurance quote.
Thank you for your time and help, much appreciated.

A very helpful young man named Harry sorted us out today. Thank you.

Jon was very helpful and sorted my insurance in no time

AVOID, AVOID, AVOID......they required proof of insurance from a previous insurance company which I struggled to get back to them in due time....they then told me my premium will double (which I never agreed to) low and behold they took the first initial payment without my consent.

This company is a joke. The fake reviews are laughable.

If Mr Craig Hodgson reads this, sorry, RCIB sent me your details via the post. They previously sent an email addressed to a female customer.

They accepted a payment over the phone and are currently trying to charge me for a "missed payment" despite it being paid on time.

They have one two occasions lost the documents I have sent in, threatening to cancel my policy due to their own incompetence.

Clayton was such a lovely man. Got me insured in no time. With all my convictions I didn't think it would be possible!

Absolute thiefs. When you want a new insurance, they are quick to help, once you have a problem or you want to cancel the insurance, you better have nerves of steel and deep pockets. Just cancelled my insurance because I sold my car, they More

Dealt with Ozcan for my car insurance. Very smooth service and kept me up to date.

Mandy was lovely, professional, friendly and helpful during our call today

Lovely day called danniii helped me get up and running in no time thanks Hun

Jordan was very helpful and helped me with reducing the premium and I would definitely recommend this company.
Thanks Jordan

It's been more than a week and I have not been refunded my money.

After being with the same insurers for a number of years, got a quote from these gutaywhi h was cheaper.
They've been nothing less than helpful and efficient even during lockdown whilst they were working from home. Highly recommended.

Absolutely disgusting company. DO NOT USE THEM!!! My partner and I are from New Zealand and have never dealt with anything like this before. They find any way they can to up the cost of your car insurance. My partner and I decided to cancel with them and they threatened to make us pay the entire amount left on the policy. They then sent a rude and horrendous email the same day we enquired about canceling saying if we didn't respond to them by midnight they would just cancel the policy anyway. They are rude and unhelpful on the phone as well. This has been our worst experience in the UK and our biggest regret so far

Do not ever go with this insurance company. They will rip you off. I did an online quote, good price online but when talking with them on the phone the price doubled and also they took the deposit from my account before I talked with them, where they say on their website that no money will be taken out of my account until they speak with me on phone . I am gonna prosecute them , take them to court for their actions illegally. I am gonna make them pay till every penny.

Customer service is terrible, insured a cheap scooter and when I wanted to cancel the policy they wanted extra money just to cancel!

Worst insurance company I have ever used left me on hold for a hour and half then they ended the call

Worst insurers as they show a price online and immediately change the price when you try to get the insurance. they are also desperate to take any fees they can off you. Making up random numbers to charge you with. PLEASE AVOID!!

Very friendly and helpful. Also very understanding due to covid 19

Vile company. I didn't provide the right paperwork but they didnt let me knows and they made sure they didn't contact me until after the 14 day cooling off period (so I can't cancel) where they then squeezed more money out of me (another More

bad customer server, terrible to deal with.
been left on transfer for like 30mins at which point i gave up
hung up on iver while talking or while trying to get through half a dozen times

Liam was lovely and also very funny got everything sorted in one phone call nice one bbe x

I was very impressed with Javeon, he explained everything perfectly and managed to get premium nobody else could match. Very happy to stay with Right Choice. Marcus Burton

They failed to call back twice and waited for over 45 mins each time, however when they did answer the staff are very professional and friendly.

This is the worst insurance company I've ever dealt with. Added my insurance on sunday and was sent a email to say they will call to start my insurance off and it's now Wednesday evening and still haven't received a call to start my insurance. BUT have taken the money. AVOID

Worst ever found the customer service and whole company in my whole life.
Please stay away from this company.

Not to sure about this one. Very informal customer advisors on the telephone, sounding rude.

Dealing with Deborah was amazing she was very professional about it all and help every way she could

I bought my car insurance from these and dealt with Chloe. She was quick, professional and had good customer service. Took her time to explain and answered all my questions. Many thanks Chloe.

Aaron,the customer advisor was efficient, helpful and very personable. Frank Lewis

DO NOT USE THIS COMPANY! You are given your quote and lowest price on all the comparison websites, then you pay your money, then they ring you up a few days later and ask you the same questions you have already entered online in your More

i have been asked to provide a review for a person who has never contacted me except by email to ask for a review! i am trying to take out car insurance and been asked - by email - to provide information which i have never been asked for in over 30 years of car insurance renewals and with no explanation how to provide the necessary information.

There was about 7-10 minute que for the phone, however when answered I was dealt with promptly and professionally.