Right Choice Insurance Broker Ltd Reviews

Wrong Choice!!! This broker is not right Choice. Stay away. They are thieves... I was warm and ignored the feedback. They empty my account 2 months after cancelled the insurance within 20 working days. Please guys are fraudster.

Disappointing and tiresome to have to answer every question on the phone that I had already answered when getting the quote online. Spent close to an hour on hold when I called the company as they had to go through all the questions before they could process payment. What is the point of having the online form filling if someone is then going to ask all the questions again? Took far too much time to do something that should be simple and has been simple in the past. Poor customer service.

I would not recommend right choice to anyone. They have been taking money out of my account for my ex partners insurance policy. I have nothing to do with the policy and they have got hold of my card details from a one of payment and keep taking upto 400 pound at a time. I have put a block on this by my bank but they are not co operating at all to try give me my money back. The staff are very unfriendly and quite rude and don t have time for you unless you have a policy or wanting to set one up. They were quick enough to take money out of my account without authorisation from me but they are not quick enough to realise their fraudulent mistakes and return the money back to me ! How I have been treated is absolutely disgusting I would not recommend to anyone unless you want your money drained !

Purchased in insurance from this then within a month I get a call to confirm all the detail I inputted online when I purchased online I said I park in a garage overnight his like I m going on google street view to check his like the garage More

Spoke to Josh on the phone to get a car insurance quote. Josh was extremely helpful and attentive. He spent time gathering information, but was really friendly in between as well, so the call wasn't awkward at any moment. Thank you for your help Josh

Important omissions were made regarding the "driving experience declaration" which appears to be both meaningless and unenforceable, but nevertheless SHOULD be explained as I have never encountered anything like this before. There should also be more mentioned about proof of no claims because you seem to not accept all the things that other brokers actually do. This is no way to run a business.

Staff was very helpful. They took time to listen to me. Overall the best customer service I have so far had in my experience with car insurance.

Lovely helpful women to speak to thank you very much

Took out a motor policy with them 2 weeks ago agreed a price paid. Then a week later stole money out of my account. Trie calling and emailing to resolve issue. Spent 2 hours and 45 mins just ringing on several occasions for no one to pick up and sent 4 email to as which have never been replied to. Complete waste of time

Chloe at RCIB was fantastic help with getting me my car insurance sorted get service will definitely recommend to friends and family.

Thank you so much Alannah , great team , best service .

Took out insurance with RCIB on my motorbike today and was extremely satisfied with the service I received. I didn't have to wait long to be dealt with and the consultant, Robbie was very helpful and informative. Very happy customer and got a great premium for my circumstances to! Would recommend.

Had a policy for 3 weeks ended up cancelling!
Worst customer service
Hidden charges
Extra charges added on policy later
Never answer the phone
Extortion experts
Avoid avoid avoid
Took a month to get my refund back.
They take your money then try squeezing more out of you after.
Never known a insurance policy to increase after taking it out for the reason the v5 says I'm the 3rd owner and 2nd owner!!

This company needs to close down and stick mugging people in the street as its insurance company is a joke.

Been insured with them for a while now and they are next to impossible to get hold of and when you eventually get through and explain what you need they put you on hold and rarely pick up again, im currently unsure if im insured or not as i cant get through, was on hold yesterday for 28 minutes and noone answered, will DEFINATELY be changing once policy is over

Wish I could give RCIB A BIG FAT ZERO (AVOID LIKE THE PLAUGE)
Stay clear from these guys, all they want to do is sign you up quickly so they can ask for ridiculous documents that your previous company wont provide you so they can bump the premium up. which usually is another 3-400 pound a year, and if you try cancel your hit with another 3-400 pound cancellation fee... absolutely ridiculous.
AVOID.

Just embarrassing and therefore lost my confidence. Having first filled in the GoCompare site and then get taken to the Right Choice site where I had to amend or re-enter some fields again, I then get a call going through every single field/detail again - including some where their records were different from what I had entered because their fields had gone to a default. I went thru the whole 20 minute confirmation process (never done with any other insurance) and then had lost so much faith they knew what they were doing, I cancelled the insurance when they asked me if I wanted to proceed and all amends after that point would cost fees. I said "no". Somehow I doubt I'll ever see my money back - but at least I'll be insured by someone I can trust. Sorry Right Choice -

Customer service assistant I dealt with Tommy was very helpful, polite and takes me through thoroughly.

It's a joke been trying to contact them 5 hours today. When I finally reached them they asked for my name and hang up the phone. Rude C.....s...dont buy nothing from them. Also refund is taking ages if I will ever see it.

Very rude and someone will answer the call and ask if you re a exciting customer then they will say will transfer the call to relevant department which you have wait in the hold for more than a hour! Even after all that time you waited only you get from them is a simple rude answer.. it s a scam company. Stay away!

I phoned today to query my renewal policy for my classic car. I spoke with Lily who was very helpful and friendly. However, bearing in mind that the company already had my details on computer, I still had to go through checking the whole lot again so that they could get a new quote from a different company. In all I was on the phone for 1 hour which I think was excessive. Lily was very polite and apologetic being as helpful as she could. RCIB, you need to try and streamline this procedure

Avoid buying car insurance from this company,Absolutely rip off AVOID,AVOID,AVOID Scammers.

complete and utter scam!! Avoid at any cost! pre-reserves money, than cancelling policy and do not returning money! AVOID!

If you have no issues and never have to make a claim, then they're fine. If you have to make a claim, it will be impossible to swap your insurance to another vehicle. Also, it can take 20+ mins to get through to them on the phone and they aren't always helpful. It took two phone calls and an email to get proof of no claims off them.

shocking service, Never again !!! worst customer service ever, phone advisers raising their voice at me for questioning terms I did not understand . unclear polices...the list goes on.

don't buy insurance form this company. they took the payment and didn't active insurance . once we called they increased monthly payment,
very bad service stay away from them

This was my first time buying car insurance as a new driver and I was nervous with 101 questions to ask. Omari was very friendly, professional, informative, able to answer my enquires and help me find a great quote. Thank you for your support and assistance :)

Why take deposit payment of 500 pound then tell me u can't insure me now have to wait 3days for my money back what good is this! .

Absolute waste of time. This company should be banned from trading. Do not go anywhere near them if you want to save yourself a load of hassle. Should be called Wrong Choice. An absolute bunch of con artists. They come up with the best car insurance quotes on almost all major comparising sites and by the time you go trough their validation process, you can ensure around 30% premium increase after a few additional, made up questions.

Amanda was very helpful and had an excellent telephone manner. Got my policy sorted very quickly. Many thanks! Waz

PLEASE ALL COMPLAIN TO Financial OMBUDSMAN about this company Its a FRAUD



PLEASE ALL COMPLAIN TO Financial OMBUDSMAN about this company Its a FRAUD

1

Been on hold for nearly a year. Pointless.....
They review themselves with 5stars.
They will make it hard for you whenever you need them.
They're only interested in money.
Your call is definitely not important to them, unless they're trying to contact you for the missed payment add one.

Just spoke to the most unhelpful rudest person whilst trying to set up an insurance policy with this company, never heard so much attitude from someone over the phone would not reccomend this company to anyone!!!! STAY CLEAR!

Wrong Choice insurance. After filling in the online form for 10-15 mins, making my payment, I got a call to confirm things which involved answering all the same questions again from a rather rude person which took ages. What a waste of time. At the end of it, the premium they wanted had doubled. I cancelled immediately and found insurance somewhere else (the Post Office bizarrely) for the original price. Avoid is my advice.

This was by far the cheapest quote I was getting, I was a bit hesitant at first due to some negative reviews but gave them a call anyway. I was lucky I had a brilliant customer service advisor called josh who dealt with my policy in a professional a d efficient manner. Josh addressed my hesitation and made me feel at ease with going ahead with the policy. So far so good it's been very smooth. Thanks Josh!!!

DO NOT INSURE WITH THESE IDIOTS WORST COMPANY GOING

Right Choice??? If you've chosen to use this company then you've made the WRONG CHOICE!!!

Took me MONTHS of sending forms to and fro to get fully registered with them, they kept sending the same unamended forms back even after I had amended them and asked for a re print. No joke this happened AT LEAST four times. So frustrating to keep receiving the same mistakes over and over again, to then be given the impression that I'M in the wrong...

After we had got past these initial problems (just as well too as I was seriously at the end of my tether) I moved to Dorset from Surrey and changed my job from nanny (requires business use) to Domino's delivery driver (does not require business use as am covered by Domino's own business policy). Person on the other end of the phone (let's call him Bill) put me on hold for five to ten minutes while he checked if they could cover me, I only want commuting and social cover! He says they can't cover me, so I ask to speak to the complaints department. He says I have to speak to his manager, then fill out a form before speaking to the complaints department. No real reason for this as far as I can understand, but I said if I have to fill out one more form for this company I'm going to be suicidal. Just put me through to someone I can complain to! Bill puts me on hold while he connects me to his manager. After about three minutes of listening to the classic 'beep...beep...' Bill picks up the phone and says that I can't really complain through them, and if I want to make a complaint he needs to put me through to [the company that looks after this company]. I said Bill, I don't know why you've taken me off hold, you've already said you're putting me through to someone I can complain to, so I don't care who you put me through to I just want to speak to someone who's going to listen to me because I've had enough of this terrible company (or words to that effect, I wasn't rude).

So he reconnects me.

'.....beep....beep....'

Connects to LV insurance where an answerphone tells me they are now closed, then hangs up on me. At quarter past five on a Thursday. Ok then!

Slow clap for Right Choice's customer service.....

***** just to follow on from this complaint....*****

I received an email from Right Choice saying that my card had expired so they needed my new bank details to issue a refund. I have so many issues with this.

First, who in their right mind would send their card details by email? That's crazy.

Second, they shouldn't need my card details, just refund it to the bank account the direct debit came from no..?

Third, over the phone they didn't take my card details, just my bank account and sort code numbers (which they must have already had) so the phone call was a complete waste of time.

Fourth, I was transferred to four different departments before my call was dealt with, wasting 15 minutes of my time on hold!!!

Fifth, I could hear the chavvy girl who eventually dealt with my call swearing away from the phone.

Seriously unprofessional service from this company.
Right Choice get your act together.

Everyone else, avoid at all costs.

Brokerage fee's, amendment fee's, cancellation fee's - be careful. Don't fail to read the terms and conditions as I did as they sting you. Customer service is pretty shocking too on the back of it. They come up as the cheapest for a good reason. Oh an unlike any other insurer, you have to provide a LOT of paperwork compared to other insurers that do it all automatically. Avoid

Stay away from this company
Terrible costumer service
Very cheek and rude
Pls AVOID like the plague.

Fantastic service. Many thanks to Mitchall (very good job and very helpful).

DO NOT GET INSURANCE FROM THIS COMPANY
DO NOT BELIEVE THE BULLSH*T 5 STAR REVIEWS
NOT WORTH THE TROUBLE

Excellent customer service. All detailed, helpful and fast. My thanks to Mr Domantas.

Ani was really helpful,and she called when requested to great service,friendly and helpful recommend highly.

AVOID LIKE THE PLAUGE!!! seriously this company miss sell your policy. They make sure they come up the cheapest on comparison sites so you select them they take your payment then today 4 days later that have phoned me telling me that I More

Waited 58 mins to get though was then cut off rang again waited enough 39 mins to get though once answered by anthony everything was straight forward Kind regards .

Great customer service Tommy made it smooth and easy

Not a bad insurance at all. It all got slightly weird when they sent me a picture of a clown with my documents. When questioned Sophie in the call centre said 1 in 10 people get a clown picture and 1 i in 10 people get a picture of albino polar bear. Hoping I get that picture next time.

*****Avoid 100%*********
Worst insurance broker.


****** those 5 star reviews are fake********

Received an excellent service from Michael. He was very helpful over the phone and also profesional.

Happy choice of insurance.

Shocking CON of a company to deal with. Wrote to me after one week stating that they have cancelled my insurance policy but no reason was provided. Attempted to call up. over 2 hours on the phone and no answer, called again later waiting 45 More

Absolute bandits! They pop up as the cheapest option on the various insurance comparison sites, but then up the quotation once they have taken the money off you by their verification process.. Then when you cancel before the policy has even More

Never had any problems but do hear the scare stories.

Don t make the same mistakes i did
I want to Insured my car I searched online this company price was cheaper then any others I made the payment and bought the insurance . On the 2 day I received the text was saying to call us it s urgent wen I called them saying we need to cancel you are policy I said why the said you was driving more mills then you told us I said you not reasonable for my last year as I was doing taxi and I had different insurance and you are responsible for my next year if I did drive mills then you can charge extra . So the had no answer then the said we want you are proof of address wen I sent it on the next day the sent me message saying you are Insuranace is cancel now trying to call them from last 2 hours but no one answering my phone

Not recommend any one the have very cheap service plus scammers wen the cancel you are police the well charge you for cancellation fee

Been with these brokers for a few years now and always receive a happy and friendly service!

Really friendly staff with some personality which is rare for insurance companies! Callum dealing with my query and handling my new insurance even after all the complications of my no claims and an open claim was so good. A credit to the company thanks for your help and not making the whole process boring and uninteresting which is easy for a female knowing nothing about all this. Ha! Thanks Callum!

I recently renewed my policy and the call handler Charlie was incredibly helpful. He managed to get me a good deal and was so friendly and professional.

I was on hold for 1hour can't believe its the worst experience my life

It was a nice and easy respons and help today with a good agent from Right Choice, Jhon. Thank you

I spoke at length with Amy who was very knowledgeable and answered all my questions adequately. She ensured I had the right insurance for me. Thank you

Renewing my car insurance was so easy with Jake he got it all sorted in about 15 minutes.

STAY AWAY FROM RIGHT CHOICE!!!
Scam scam scam

Great customer service and got the best deal possible. Spoke with a guy named Daniel who was very friendly and helpful. Would definitely recommend Would advise to call rcib and go through your details before purchasing through comparison sites.

I had the pleasure of dealing with Amy today who helped me with my insurance quote,
I usually dread having to talk to insurance companies but Amy was so nice and pleasant it was a nice experience,

Your company is a joke been calling you since half 1 yesterday and nobody answers want my deposit back so can go elsewhere I'm waiting to pick new car up

The guy Ozzie, was top drawer. I ve recommended loads of my pals to him

The gentleman that helped me was very pleased and assertive big thank you to him and his service he provided

People like mitchell should be everywhere,it was nice talking with you today,thank you!!

Very helpful with making sure I got my car insurance sorted. Thank you for your help. Thanks Alex. Have a great Xmas.

I bought car insurance, and I gave all the information they required correctly. Nevertheless, just 2 days after accepting the deal and charging me - they decided THEY want to cancel the policy. But they don't want to refund me the full amount, only some of it, claiming they have to charge some fees and the days passed by with insurance (which I'm not interested in).

Any reviews giving 5 stars is deffo fake I worked for this company I would never let any of my family members or friends take out insurance with them if I m being honest I would completely avoid! Rather then trying to save money because we protially are the cheapest insurance brokers available on comparison websites, pay a little extra and get proper insurance company to insurance you I promise you In the long run you will thank me!

Qudus is a very helpful and friendly employee
He explained everything and made the whole renewal process easy, he even waited whilst I took a very important phonecall. Highly recommend this person he is a credit to the company.

This 'company' are quite simply appalling, they lure their customers in with cheap prices and when the quote is later discussed and they are aiming to lock you in they suddenly quote a ludicrously more expensive price. Their sales advisor lie on the phone as they stated that because I had been living out of the country for 2 years my premium was more expensive as I couldn't prove that I had possessed a valid licence during that time - something that is totally irrelevant and untrue. Luckily I did not sign up to a policy with them but they are currently insisting I did thus I owe a cancellation fee - remember all calls are recorded so if you have any issues request these and take them to the ombudsman. I will NOT be paying the 'cancellation' fee and will happily take this further to see how these cowboys stand up in court.

Worst company ever, they pass you on to different departments and keep you on hold for hours, they make mistakes and take your money and when you try to enquire they do not respond!

Thanks Lee for all your help in sorting out my policy. Happy with the service and thank you for sorting out the previous issue we had.

Very polite adviser. Will deal in further again definitely