Right Choice Insurance Broker Ltd Reviews

Utterly bunch of d**KS, seems they need my old policy for my no claims bonus tried emailing them claim it was corrupt so it wouldn't open next they want my licence????? The girl on the phone didn't have a bloody clue,and kept threatening to cancel my insurance when I said I'd all ready had one heart attack because of stress and wasn't about to have another just stressing over poxy 2 bit insurance company she laughed never,ever,ever again USE THEM AT YOUR PERIL

RCI are literally the worst insurance company you could ever deal with!!! when I first took out a policy, they sent out paper work asking me to fill it in and send back....easy right? .......not the case with this company......I sent the paperwork back 4 TIMES before it got received!!! bearing in mind this is after they threatened me to cancel my policy after about 2 weeks and fine me!!!!.........my point is your paperwork/documents probably wont end up at the HQ and your probably end up losing something or being fined because its late........avoid this company at all costs!! Mike from Portsmouth

Quick and straight forward. Easily sorted out a decent price for my insurance on my motorbike.

5+ minutes on hold to get through, but great service once connected.

Great service Perry was ever so helpful would definitely recommend

Sean was absolutely fantastic this morning after having issues renewing due to an outstanding claim. It was no problem for him at all to find the best possible solution for me and advise me what to do next. He's an asset. Thankyou

Very efficient and helpful. Good price. Good to deal with

Absolutely awful service.
Totally disgusting. Quick enough to take my money 5 weeks ago and still waiting to get everything sorted.
Asked to cancel and get a refund. Been told I can cancel but no refund will be given. Asked for confirmation in my policy where it says that and surprise surprise no reply.
Never in my 40 yrs of driving have I dealt with such an uproffesionable company with rude staff and no customer service skills.

Shocking ! my policy was 180 per month three months later they are adding almost 2 grand on because of previous conviction despite me being honest from the very start! saying they are cheap because they specialise in convicttions. so i paid 500 deposit and 180 per month for three months now they want 350 pound deposit again and 1600 plus the original 1800! do not go with this company they are a con!~

5star service very happy with the quote i recieved would highly recommend to all thanks to jayden very helpful and lovely too speak too

I spoke to Shane. He was very friendly and helpful. I was very worried that my insurance would be high. Shane gave me a great deal on my car insurance. I would like to thank all the staff behind the scenes.

Worst company ever dealt with. Long wait when phoning up and few weeks wait to get your money back. STAY AWAY.

so bad service , ask me for new 2000miles for 1200pound , this company very bad ,on hold , on the line for amost 1hour

Great customer service, helpful and did what they could to get me the best price.

If I could give less than 1 star I would.... They aren't the right choice, they are the WRONG CHOICE. First, every time you have to call RCIB you'll be on hold for at least a minimum of 20 minutes before you get through. From the start, they didn't get my details right (including basic contact information). I paid for the policy upfront for the year - after a few months I had some non-performance enhancing "modifications" done to the bike. I'm rudely told that this is going to add a few hundred quid to my premium and my excess to double... double to more than the cost of the "mods"! Most people I've spoken to have said that non-performance mods aren't something they've ever been charged for! Plus one of the mods were sliders added to the bike to protect it in a drop, surely that if anything would reduce the premium. Not according to RCIB. So the plot then thickens when they just cancel my policy and inform me via the wrong email address so that I'm potentially left riding around without insurance. Nice job, well done. Zero f****s given about customers, especially once they have your money. (These guys are just the brokers, the underwriters are 'Markers Study'?).

The worst insurance company I have ever had the misfortune of dealing with. cancelled my policy after they changed the price after I paid for it though a comparison site, no information changed they they doubled the excess . 315 paid they offered me 135.88 back. Then told me I would have to wait 30 days to get my money back. Reported to ombudsman . And what every you do don't waste your time trying to call let them 20 minutes on hold to get hung up on, waste of time money and effort.

Right Choice Insurance Broker is the worst ever.

Online price was good and I paid online, but they called and tried to charge me more over the phone. They offered a new price on the phone which was expensive and not reasonable.

So I preferred to cancel my policy and found a new insurance company with cheaper price and more polite staff.

After cancellation they refused to send me cancellation letter/email. Still they did not refund my money.

They are the worst, absolutely not recommend them.

Let me start by saying Michael Evans who works for the company is absolutely excellent and try s his very best to help you in every way top service from him but the company is another story. Set up my insurance paid a deposit and was happy More

one of the worst experience in my life..Please please save your self from these day light robbers..
I was quoted for fully comprehensive insurance cover but i was sent documents with 3rd party only..and Costumer service is rubbish.They charged me fortune for cancellation of policy.They got all the ways to rip off the costumeres.
I just hate them....

Worst company to deal with, avoid at all cost. They quote one price online and then when they call you they try to charge another price.

Do not use this company. They give you a cheap quote then try to up your price constantly. When I told them I wanted to cancel the policy they tried to tell me I owed them money! Finally got them to agree to giving me a refund and they tell me it will take 30 days to process. It's now 22 days and I've just rang to ask if it had been processed. The person lied and told me that its 30 working days (I checked my documentation and it isn't.) Then got put through to a snotty customer service person called Tom who was nothing but rude, but finally conceded that they had to process my refund in 30 days. Terrible company. Do not be fooled by the cheap quote.

Not to bad abit confusing on things and some advisers not helpful. On hold for a long while and not good on a mobile. All tho the lady that finally dealt with me was great her name was kirsty. All tho still not sure if im insured as they havent sent me my comformation or policy yet

Dannii is super helpful and friendly really glad with her service and professionalism

Very Hard contact with them! After 1 year I did't receive my No Claim Bonus. When i call them they cut the call when i ask for it! I do not recommend! Be Careful !!

The Agent Charles spent the whole call yawning whilst taking my details. not very professional at all!

I did insurance online with RCIB. When I called to validate my policy my mileage was a bit higher last year than I had predicted and they quoted me a much higher premium than online infact almost double. I cancelled the same day and they More

Have been with RCIB for nearly a year now, by far the worst company i. ever insured my car with, This is the 3rd insurance company i have used and would not recommend. Just like a lot of the other reviews, i was reeled in by the prices as More

Shay, was very helpful exceeded in the customer service, he is a great sales agent, polite and very well mannered. Thank to shay you have a very satisfied customer.

This company has insured me for over a year now I called to renew today and was helped by Billy. Billy was very helpful and patient. Thank you for your help today

Hi All, please DO NOT believe the 5 star reviews posted here, they all are FAKE posted by RCIB themselves. No.1 SCAM company. AVOID!!!!

I spoke to mark on the phone regarding my insurance. He was very helpful and professional. Had great communication skills and had a very positive attitude. I can't fault him in anyway. Cheers mark.

Got a quote from compare the market, so called to go on a get the policy and called them. I got it even cheaper than quoted.

Other than waiting an hour to get through, when I spoke with Josh he helped and sorted my insurance quite quick.

Uncomfortable delay when customer service retrieving quote from underwriters & unwillingness to reduce quoted premium fee despite being a long- term member! Otherwise, polite experience.

So far not very good. Still awaiting confirmation of policy when all I have received is this request from Steven to review the service.

Absolutely atrocious service! The underwriter was sexist, rude, and should not be working in this industry. Not only would I urge people to stay WELL away from this company, if you're a woman this is NOT the company for you. Be warned.

All good and easy over the phone! Robbie was a great help.

Would never use again
Change on my policy from a 10k mt10 to a 3k zx6 and was charged to change even tho the value was less than half
Then try to call them and get put through to 3 different people just to make a change to policy
Ridiculous company

Big cheater don t but from them they will increase your price after one month

Excellent customer service, price very competitive. Matthew who handled the quote was very friendly and helpful.

Scam company, avoid at all costs otherwise you'll be out of pocket

DO NOT USE THIS COMPANY!!!!!! By far the worst company in any industry I have ever seen in my life. The reviews are all true except the ones with good ratings (wouldn t be surprised if they had something to do with the company It s self) 1 star is way more then they deserve. Quite clearly a massive con and one of the worst attempts of a scam Iv seen, they couldn t even do that right haha your company is just laughable. Please don t be tempted by the initial low price they will 100% come up with some bullsh*t story to try make you pay more even if you do make payment online.
BE WARNED!!!!!

Poor customer service, unprofessional and they try to cheat me by claiming that I had an accident which i did not to try to bump up their price by more than double. I have been with them for 3 years and they try this on me and makes my blood boil. They keep passing you on from one person to next, no one really interested in solving your issue.
The managers Lilly and Raffique are the real joke, no courtesy, customer care or try to resolve the issue. When it comes to get money from you they are fast and try to corner you with anything they can throw at you, but they don't care about solving their own issue, not even customer issues.
Stay away, cheaters, thieves.

Jordan was excellent but the process for someone renewing was too long. Also 'Right Choice'had given no renewal information at all. Because I had lost all the electronic details from my computer it took some time to find details. I had decided not to renew but Jordan was good and he won the day for you.

Great customer service. I was able to split my car insurance deposit into 2 payments

Renewed my car insurance today an the fabulous Ruckshana made my renewal really easy an simple for me, outstanding customer services was given to me thank you very much indeed.

I just bought insurance from him through go compare and after week they send me email quary as verbal validation and also text tome call on this no than I call them so many time just pick up call and ask my detail than they put on hold for more than 1 hour but no body reply and after 2 day I received massage your policy has been cancelled

So aware of this and don't buy any one

very clearly, well communicated, didn't have to sit on hold for long.

The call went well with omari, i felt some of the questions a bit needless and i was on hold for quite sometime, overall once i got through omari sorted it all out with no problem at all

Really helpfull and got my insurance sorted out right quick

I spoke to Tommy, he gave me a good quote. They took my deposit, sent me my cover note to say I was covered but only for a month.. My deposit ended up back in my bank account within a week. I've only had 1 phone call and two emails from them.. They didn't even let me know that I wasn't covered.. Still not heard anything from them. I've gone with someone else now.. I would stay away from this company.. Bad news!!!

AVOID THIS COMPANY AT ALL COSTS! Extremely unprofessional and questionable to whether they are actually legit. DO NOT INSURE anything with this company as they will probably forefit your contract if you ever need to claim. Stay with your current insurer or try to find a better deal, but PLEASE for the sake of your sanity and finances DO NOT USE THIS COMPANY! Admiral are reliable and will answer your calls within minutes, 20 minutes after being on hold right choice still had not answered mine. Absolutely ridiculous! Compare the market really need to address the insurers they are allowing on their site..

Alex has been absolutely perfect. He was polite, helpful and knowledgeable. His assistance proved to be successful and we have agreed to a fair quote for my car insurance. Well done!

Great company, dealt with Regan who did everything he could to support me as a returning customer. Very professional and friendly. Very pleased with the outcome and would definitely recommend to others.

I have just joined up to RCIB, the customer service was brilliant and very friendly and thorough. The only down side was holding for 25 minutes to get through to them. But once I did the service was great.

Just did my insurance it didn't take much long the service was really fast and good one of the workers Harrison was very helpful in sorting out my insurance will recommend to try this company out

ABSOLUTE SCAM! Avoid at all costs, they take your deposit straight away and then ask for copies of irrelevant documents that they do NOT require. When phoning up the guy on the phone just laughed at us when we asked for our deposit back 22 More

AVOID!
Awful customer service. Rude staff speaking to existing customers downwardly and extremely long periods on hold trying to get through to them on phone (without being told by the switchboard) - unless you're a new customer.
Extremely unreasonable cancellation fees.
Hard to contact through email.
Terrible experience.

Perfect service, gave me correct information while adjusting and handled quick.

** some info regarding this company someone might find useful and to avoid like a plague**
they are sometimes cheaper then everyone else but be prepared to wait on hold for 20 to 30mins just to speak to someone becasue they are always short staffed.

want to renew your policy? be prepared to pay a deposit again.
you work? will need full details, name of place you work full adress how long you worked there for.
or if your on benefits they ask what sort of benefits.
dont have no claim bonus? but had your license for long, they will ask you another 21 questions on why that is just looking for ways to get more and more money from you.
or if you do have no claim bonus well lets just say they dont care, be sure they wont save any bonus you've told them you have, so at the renawal your no claim bonus will be less then it should be.

Very happy with service up to date although waiting time for call center a little excessive. Amanda was very helpful and friendly.

Don t know what all the bad reviews are about but this company has been great.
Had no problem whatsoever
Fair prices and good customer service
I would recommend to family

Hello i am viorel pirvu I checked the insurance on the askmid and said I did not have insurance on her is on the red

Luke who dealt with me to get the best quote possible was amazing, I was very pleased with my end result an Cant thank him enough

Amazing customer service, called them whilst on my break at work and he managed to sort out my insurance very speedily. Couldn t have asked for better service! Thanks Mark

i rang my insurance to see how they could help me with my broken down vehicle that was extremely expensive to fix, aparently they cannot help me with fixing the vehicle or of which i cannot make a claim, they then told me i cannot freeze More

got no complaints. good, friendly people understood my situation very professional, polite and efficient.

This is my third year of using RCI, I think the company is good and every Year they have got better. Spoke to a guy called Jack to sort out my renewal and he was Fab quick, with a great price.

Tried to call them 9-10times (with 40mins of waiting) nobody picked up. The customer service is ridiculous, there's absolutely no professionalism from their side. We wanted to clarify a few things before signing up for car insurance but they never responded to our calls, so we dropped the idea. They are not at all responsive, I don't think they are even interested to have new clients at all.

Top people very understanding of needs and also explain everything in plane old English
The stuff are super helpful

Really bad service 47min waiting for someone to answer .... And I have hang up to don't get busted with thistf

Great guy Ozzie, great offers! Pretty straight forward. 10 minutes and i had insurance

Bad insurance. I won't recommend Markerstudy insurer for anyone not even my enemy. Had been trying to get hold of someone on phone but unresponsive. Either they respond and transfer me to another operator and from that to another till the line will cut off. I have been calling for two day now, no one to respond to my request. What a shame insurer.

Fantastic phone manor, very well spoken an very well informed. Extremely professional even when your a nervous wreck like me. They seemed happy to help rather than just wanting your money

Mark went out his way as the insurance was astronomically high

I don't recommend this company is only to rob people from there money always they are not happy and they will try to increase your policy with different charge costumer services is non existing time to wait is more then 1 hour on tbe phone with 4 years no claims bonus and all the paper ok because I have done last year more with 2000 mile and my garage don't have a door thwy ask me more with 100 pounds deposit and i pay already 86 and from 45 to 65 pre months