Terrible customer service - I have never seen anywhere in the past. Their switchboard staff pick up the phone and hang up on you during their busy period (which is always) to reduce the number of calls going through. It has happened to myself and partner on multiple occasions at different times of the day. Impossible to get anything sorted as a result of this!
Today spoke with Jack. He was very helpful and polite for my car insurance. Company have me best price to insure my motor. Thanks.
I've just renewed with right choice. I won't lie they are quite persistent when it comes to renewals but i suppose it's better than not being reminded at all. That aside, after an exchange of emails and phone calls, the team at right choice have done a brilliant job and I cannot fault them whatsoever. Polite, well mannered and thorough. Exceptional service and managed to find me what I wanted for an acceptable price. Top marks from me
This company is committing fraud on a daily basis. They quote you a price from gocompare, take your payment through their website, then ask you to call them to go through the quote. Once your on the phone they check gocompare quote prices More
Setup a motorbike policy and insisted it be able to become a multibike policy a short time after so I can add my second bike, when I did phone them to add it I was told it couldn't be added and that was it. Needless to say when renewal came.....bye!!
The service I received from the very patient girl on the phone was outstanding. Thank you very much.
On the phone for over an hour to change car and still waiting absolute joke.
GARBAGE. got an old banged up audi a3 sport barely road worthy, happy to insure.
i get a newer focus tdci, straight up refuse to swap insurance,
yet i can requote with the same RCIB on a comparison site for the focus for 800 pounds. Ridiculous.
clearly spawning random numbers in thier heads. Even informed them the audi was no longer roadworthy and was getting scrapped, still happy to keep it inssured. I swear thats against the law?
Called Right choice insurance and got put thorough to sales team, Ozcan he was very helpful and easy to talk to. I have phone'd this company on several occasions and always had polite, friendly staff.
Company is a bloody joke.been having problems send documents my emails.i know they have got but they keep saying they haven't and keep threatening for stop my insurance when it's not fault of my own.
My brother is also having them same problem.
Also a rip off for money if been with them for an year when coming to renew.they renewed it as an new customer.cost me even more money.hate this company.
Be wary you definitely won't get what it says on the tin!!!! A very very very expensive mistake, they rarely answer the phone, when they do and you get to the important bit you mysteriously get cut off and they don't answer emails, in short don't bother with them.
Please read before taking insurance with this company.
01/05/2016 a full payment for the price quoted was taken from the account. After not hearing anything from the sales team, I contacted the office on 06/05/2016 to confirm the status of my cover. Why I was not contacted? Why have I been charged for a product I cannot use? As stated on your website I am not insured until someone from the sales team contacts me. I had been unable to use my vehicle for five days, is this normal practise for insurance companies? I answered questions similar to those answered during the online quote so I am surprised to your sales team providing changed responses:
Parking : This was changed from garage to driveway
Date of purchase : changed from 01/05/16 to 01/05/14
Yearly mileage: changed from 5000 per annum to 1000
These changes were made without my input. If it was explained to me the price increase was as a result of changes to the policy, I could have corrected any incorrectly entered details and avoided having an increased premium. When I challenged the new policy price it was explained my policy address was not found on a database search. Not as a result of the points you have raised in the email.
2. Full payment was taken from the account on 01/05/2016 but I did not receive my insurance certificate until 12/05/16 via email. This was so was only sent as a result of me constantly having to call the office to notify the team I had not received anything. As far as I was concerned there was no evidence that I was covered (other than a full payment taken) If I was stopped by the police, I would have no evidence to provide (I did not even know the name of my insurers). Despite me calling the sales team on 6/05/16 why has it taken a further 6 days before I received my insurance cover? When it did eventually come, it was only a temporary cover. Two weeks in to my insurance cover and I am still not covered yet.
I was then asked to provide details to validate my cover, which I provided via email, I then got a reply asking me to provide the same documents again in addition to an explanation as to why there was a gap between my insurance expiring with my previous provider.
At this point my frustration had reached its height and my confidence in the company completely broken. If I am having all this trouble setting up my insurance, I shudder to think how I would be processed if I needed to make a claim.
For this reason I decided to cancel my insurance on the 26/05/16, this was confirmed on the 27/05/16.
In conclusion I found the whole process of dealing with your company extremely unprofessional, unpleasant and unacceptable. Such was my disgust at how I was dealt with, I reached out the FOS. If I had known using this company to insure my vehicle would require so much effort, stress, time and money on the phone I would have avoided at all costs from the onset.
Avoid!!!! They are scammers, if you go with paying for the insurance online without calling them first or checking the reviews like I DID you will REGRET IT!!
A Hidden charge broker company
A Time waste broker company
nothing more but unfriendly customer service
Emma was a great advisor matched the quote no hidden extras
It was a pleasure speaking with sophie today very polite and well spoken and very helpful.
Better to use a well known, reputable company. This is not one.
Absolutely disgusting experience. I fell for the rate and got caught up with the horrific customer service and predatory pricing. Wish I had known better than to deal with them. Now I'm stuck at least for a year, having paid my premium in full
Shane from RCIB, excellent customer service, friendly and truly helpful. TMany Thanks Shane
My situation is difficult as spread across 2 countries. Robbie went out of his way to help and secure me not only the best deal but also gave me valuable information for securing my future insurance.
Scaming people this insurance company. Will never ever do insurance again
Great service , I had a lovely girl Hoyam who couldn t help me enough, thank you
Don't even think about using this appalling company, they will rip you off!
AVOID!
Stay away from them. They'll take Your money and after all, no one Will contact You. No one picking up the phone!! All customers should report them to Financial Ombudsman Service!
Nice friendly staff. An absolute pain to listen to literally 1.5 to 2 mins of legal stuff before you get put through to a human. Surely it would be better to email this stuff and get a response to verify acceptance. Then customers wouldn't have to listen to it and the poor people in the call centre wouldn't have to read it all out. WIN WIN ?
Absolutely awful customer service. Complete scam they give you an internet then it is inflated afterwards because you apparently clicked something wrong. Ridiculous. Never again
Been with Right Choice Insurance since April 2017, they were fab up until the change of my vehicle in September 2017. Called them up to change the policy over they made me aware that the price will go up due to the spec which was fine. They took all the details. Reg/Model/Make. Took another Deposit and set it up for me. Come March 2018, i get pulled over by the Police to say I've got no insurance, checked on MID for reassurance it come up as no insurance.
Provided the police with documamtation which had description of my new car but reg of my old car. What a mess up they made. Been driving 5 months and 28 days without insurance. Due to the companys error.
PLEASE CHECK YOUR DETAILS WITH THE COMPANY AS THEY DONT!
NEVER AGAIN.
still waiting on a refund for all the months i paid.
I was served by Steven and he's very helpful and provides the necessary information. Price went up from original quote due to changes on the application, hopefully this will not be increased again because all I am after is the best deal in town. The cheaper the better for me.
Absolutly terrible customer service!! I spent an hour on the phone only to be passed from person to person starting all over again everytime! This is not a one off either, same thing happened last week! All i was trying to do is notify them that im traveling abroad and ive spent 2 and a half hours trying to do so and got absolutly no where!!! Useless, would never recomend taking out a policy with them. One star doesnt even cut it!
They pick up phone after 20-25 minutes. I think they are not bothered about business.
poor service - too many hidden charges - useless customer service - kept on getting passed around, spoke to everyone in the company apart from the CEO - this is a joke and wont be renewing my insurance
It s the most disgusting carInsurnace company ever. I couldn t give less than one star otherwise I would. Never ever go near them
Looked after by Shane, very helpful, quick and got my insurance sorted for me beating my renewal.
Nice agent called Sophie, Was really helpful & really didn't need to ask any questions as everything was explained to me, Very helpful as i was struggling with the deposit, Thanks for getting me back on the road
DO NOT USE !
THIS IS A SCAM COMPANY !
Will take deposit then cancel for spurious reasons.
Have cancelled my policy because no verbal verification received despite me trying multiple times. The line is jammed up and I've waited over 40 minutes each time I've tried.
Eventually I receive an SMS advising policy cancelled. I finally manage to speak with someone who says I can still drive home from work as I'm covered until 11pm that night and will receive an urgent response callback to rectify this situation.
Callback never received so now I find myself without insurance depsute paying for it, on a weekend when I need to drive to important plans unable to speak with anyone at right choice to sort it out.
The weirdest thing is that I'm not even switching from another provider. I am simply renewing an existing policy with them. Shambles
We have been Insuring our car with Right Choice for 2 years now, I have found them reasonable,Qudus customer service skills was great, he explained everything to us. Thank you.
This company's customer service is a JOKE. tried calling them 3 times all those times waited for someone to pick up the phone for over 40min and this is how you lose customers and im one of them, clearly you dont care in answering your phones "as soon as possible" as you state while holding for someone to answer.
So disappointed and im not even a customer and never will be.
Ani was very helpful with the progress of a new insurance, explained things to me if i was confused and helped insure my car
Explained everything really well and was jargon free
I dealt with a lady named Tendai today, Although there was a mix up about the cheapest premium guarantee bullet pointed in the terms and conditions under Why Buy from us? section (after you fill in all your details for the annual and monthly quotes to be generated on their website), she ended up answering my questions promptly and attentively. Overall, it was a nice quick service and I hope I can say the same by the end of the insurance contract.
Wouldn't recommend reason being took car insurance out Dec 2019 spoke with a woman named Kirsty going through the insurance mentioned 2 mths of 2yrs driving so rounded it of to 2 yrs , put my deposit down 226.00 then 108.00 every month which i was fine with, 8th jan i phoned wondered why they hadn't taken money out of bank was due 10th jan but than was informed they had to make amendment to my insurance for haven't been driving 2yrs so they said charging amendment of 99.00 pound than still taking the 108.00 than Feb 160.00. Couldn't believe this unbelievable i mentioned told to Kirsty the lady took my details when asked i have 2mths away of 2yrs of driving , when i said about cancelling knowing only 4 weeks with them and amending no communication what so ever no email , text nothing, told me I'd have to pay over 800 pound to cancell absolutely ridiculous, now charging 30pound for not even a full day late payment. They say one things then another i could name all the people i HAVE spoken too from right choice but best i don't, MOST DEFINITELY WOULDN'T RECOMMEND RIGHT CHOICE CAR INSURANCE.
As i can see from other reviews some people are really not happy.
I purchased car insurance today, i found the service excellent, not a single problem.
I was quoted and bought the best policy on offer with extreamly helpful and compitant assistance from RCIB, i've even earned a little discount which in todays day and age is always a bonus.
Once completing my online application i was phoned by RCIB within 5 mins, the call was not long winded and the guy on the other end of the phone (Billy) did his job excellent.
No dramas, quick and easy.
Thanks RCIB for making this a smooth transaction.
For what maybe a relativley small company i have received 1st class service.
I made me renewall today with Alfie and is very helpful and very friendly i will higtly recomand Alfie.Tnk
FIVE STAR REVIEWS ARE FAKE!
We are all having the same experience with this 'company'. BEST THING TO DO IS EMAIL Compare the Market and Citizens Advice Bureau and get this company taken off of all of these Insurance websites.
LETS ALL TAKE ACTION
If I could give a no star review, believe me I would. I took a policy out with this company only to find out that they cancelled my policy only after a week of paying my deposit. No explanation, nothing. In the email they cancelled my policy, they left a contact number only to be put on hold for three hours on four different occasions. They never answer the phone number that they provide you.
I managed to call a different number that was on their Google page and spoke to a member of their 'Sales' team but of course - Louise-Rose didn't know a single thing about my policy or could event explain to me what the issue was. As a result, she said to me that she would push for a call back WHICH NEVER CAME
I emailed Compare the Market and threatened legal action, which I am making the correct steps for. Right Choice of course after this had to give me a call back to tell me that they're not cancelling my policy (BECAUSE I CONTACTED COMPARE THE MARKET) even though they have repetitively sent me numerous documentation, saying that they have cancelled my policy etc.
In terms of deposits, I am aware that they don't give back deposits due to the fact that "they don't have the money" which is an impossible incorrect statement to make as an insurance company. Contact your banks and explain the situation and the banks also have the legal power to pursuit this case and also have the capacity to chase your deposits against this company.
In terms of debt collectors they only threaten this when they are unable to take a "cancellation fee" from your account. If this is pursued correctly and professionally, we all have nothing to worry about. Do not allow this company to rob us all of our hard earned money.
This is a matter which is being dealt with professionally from my side and I suggest we all pursuit professional action.
Kirsty helped me really quick and i got a good deal on my insurance.
Becky helped me change polices from a car to a van. She was very helpful and made the whole experience stress free and easy.
very good service random audit and got 150 pounds knocked off my annual fee very happy thank you again
My representative, Nafie, was extremely helpful and helped me get the best deal possible for my car insurance
Avoid at all costs. They are a nightmare to deal with. Read the trust pilot reviews. They kept threatening to cancel my insurance after i paid to front and produced numerous evidence that I submitted evidence and spoke to 3 customer service agents. Very stressful.
Generally cheapest and no fuss getting insurance done. Kane has sorted mine 2 years in a row now and a nice bloke, I'm giving five stars so I hope they give him a pay rise or at least a pint?
Easy to deal with and very cheap insurnace brokers will deffo recommend to freinds and family thanks for your help
Best price on comparison sight very helpful member of staff
Very helpful and polite, thanking Layla for a delightful experience.
My initial first impressions weren't so good as I was transferred a few times between what seemed to be the same people, I was asked my postcode a few times and was passed on. I did however then speak to Samuel Sheed who was class. He was very down to earth and was clued up with everything! he made the process quick and easy, so thanks for sorting me out Sam!
I ve used dozens of insurers over the years and I m that disgusted I had to leave a review. None come close to these thieves. Been on hold for hours in total to then have the phone put down on me, was spoken down to in a condescending manner and literally a child.
Look after your customers and they will look after you!
Don t go anywhere near them! You ve been warned!
So far so good, glad they call me when there's anything to sign or deal with, and they do their best to reach me. Lovely to speak to a Romanian lady called Diana, she was very helpful throughout.
Extremely bad customer service!! Very rude customer service, very unhelpful and long wait on hold.
As previous posts, wished I had looked at reviews before hand.
This is the most pathetic insurance company i have seen in my entire life. robbed me in this difficult times of covid 19.
I had a good experience. Really nice, patient and friendly. Problem solver and highly recommend
Con Artists - quote cheap then raise premiums by 30%+ with no explanation. Avoid at all costs.
Horrendous customer service. Rude and completely heartless. Obcene hidden charges. Save yourself the pain and boycott this terrible company. If you can call it that.
Absolute terrible service from start to finish! Pretty sure it's a scam and ran by Cowboys! Do not use!!!!! They steal money from you
Useless company very disrespectful people works in there very low costumer service.. They will give u quotes online first then when u Mad payment they will tell you in the end will call to active the policy then u have to wait few days to More
misleading had to pay extra fees once i had the insurance even though it was not stated i had to do so to begin with.
hard to deal with so many questions and long wait times. had to take my documents to where they are based in Romford because it was easier than dealing with them over the phone. couldn't get proof of no claims when i left they kept saying will email and send by post. had to get new insurance to contact them on my behalf.
go with anyone else it will make life easier
Sadly, this company is really quite unorganised. Documents have been sent multiple times with no explanation as to why and information has not accurately been recorded.
Very friendly and very helpful, answered call within seconds of the pre-recorded message .. many thanks for the advice and I am happy with the result
I tried insure my partners car through Right Choice and their service levels are completely DISGUSTING!!! 1 star is not poor enough for this company, they should not be allowed to trade!! We spent over 3 hours on hold to this company within 24 hours... they have promised a call back at 8am this morning and it is now 3pm and guess what... no call!!! They are holding our deposit money although no insurance has been confirmed - we are 100% cancelling this and requesting a refund... which they said would take 10-15 working days... RIDICULOUS. Bunch of cowboys!!!!!!!
Service is horrendous. People always left waiting 40 minutes to one hour and still getting no where. Do not recommend as it takes too long to actually get insured.
Lee has really helped me with my renewal today, super efficient and great customer service, thank you
Shocking service, they'll do anything to get your money then they'll try and find any Minor error details to make you pay more. Want hassle free insurance, keep away, they'll want everything from you, I'm surprised they haven't yet ask me my blood type!
Update on above, they come back to me !!!
They have said that I haven't sent a NCD from my previous insurance, so I have sent them the email 3 times of which my previous insurance says it is valid
proof and my previous insurance have said they will accept them to call to verify if they wish, but nothing more is required to be sent.
RCIB have now rejected this, wanting to add more premium to my current payment because it doesn't have a official company letter head, even though my previous insurance says that is their official header.
I have then asked my previous insurance to send me a letter which takes up to 7-10 days. RCIB have come back and said we need it in 6 days otherwise premium will be added.
I have now decided to take this up with the financial regulation which their first requirement is to make an official complaint, but wait, there Click Here on RCIB website for complaints doesn't work, and if you call they say you can't make a complaint for that.
And I've just found out that they are actual brokers for my previous car insurance, you couldn't write this stuff!!!
Very helpful. Talked me through all my options and helped me get the cheapest deal that they offered. Great service
Feel incredibly scammed at the moment by this provider. Have only had this insurance for 10 days, but have received a cancellation notice on our car insurance policy. Have been receiving conflicting responses as to whether the policy has actually been cancelled or not from employees, but no reason to why. The only communication I have had is through email from them saying that they are not the right person to deal with the matter. Have been trying to get through to someone on the phone for over 3 days and have been told someone would give me a call back to resolve the issue which I have not received. I now feel as though I am out of pocket with no car insurance cover and feel unable to drive. Never have dealt with anything like this before when taking out a car insurance in my 35 years of driving.
They take your money and provide no insurance, quotations they provide are false, left me stuck with a new car. still have not been refunded
very helpful guy. actually applied for third party and was given full comp with courtesy car for same price
Omari was ever so lovely helpful and kind. Took time to make sure I understood, what was being said ect. It was a quick process from start to finish. Was not on the phone waiting long either. Thank you !
Never get insured with these thieves. They take your money the do their best to cancel your policy with their utterly incompetent validation process so they can keep the cancellation fee. STAY CLEAR!!
rcib.co.uk