Right Choice Insurance Broker Ltd Reviews

The most rubbish company i have had the misfortune to deal with.

Stay well away you have been warned

The person who i talked with was super, the actual insurance very expensive.

Harry was very helpful, went through everything and got me a great deal, fantastic customer service

Excellent service! Would always recommend this insurance company!

I bought my policy 7 days in advance And on Exactly 10th day of policy this ppl came with excuses of paying extra money as my driving license wasn t 5yrs old when they had documents with them 3days before policy starts. I found them cheat and really bad customer service. No helpful people. Found same thing from friends and family they increase insurance once the policy has started. Will give 0 rating and stay away from this policy providers.

AVOID AT ALL QUOTES!! This company are appalling to deal with.
They are totally unscrupulous. I ve never dealt with a company
as bad as this. my they deliberately canceled stating residency issue I told them I have proof to prove residency but staff is very rude and arrogant
There s no complaints options and the staff are rude.
They just hide behind their underwriters. This company will come out as cheapest
but after they ve screwed you over and tried to charge extras they won t be anything like competitive.
They also are very invasive about your life and how you use your car.
Do yourself a favor and get a policy from a transparent provider that
you can have a conversation with and be treated with respect and a sense of reasonableness.
They cancelled my policy on their own and they charged me 550 pounds this is too much

Omg stay away from this company!! First of all spent most of the day trying to get through after I tried buying car insurance online which kept coming up error so I had to call them! I finally get through after being on the line for over a hour! Just to get through to someone who said they can t do anything as all agents were busy and she would get a agent to call me back! So I waited and heard nothing so I spent almost another hour the next day when I finally get through they were asking me about any debts I have I said what is that got to do with you I m not applying for credit I pay my insurance annually and he said all insurance people ask this I said well I ve been with 2 different insurance company s and they never asked me anything about any debts I may have!!! ( I have no outstanding debts) and kept saying I had discrepancies I did what discrepancies? And he couldn t answer! So I gave them my online reference quote and I went through all my details again and put on hold after 5 mins he came back and said I have been refused insurance but they have a alternative but it would cost me more! So I quickly ended the call and came to make a review and can t believe what I m reading so glad I didn t go with them Absolute con artists! I ve never been refused insurance before and they were just after more money!! Please please please stay well clear could you imagine having to make a claim you would be there forever just getting through!!

Never again would I use this company caused me nothing but stress there quick enough to take the money off you but not quick enough to refund you back after I done a quote online I then rang them up to confirm it all and they said it would be an extra 900 on top after taking the money because mine was a high risk area! Caused me nothing but stress with my bank accounts!

Terrible customer service. After setting up a new policy RCIB bombarded me with emails and text messages chasing up paperwork and documents. This was eventually all sorted after weeks of headaches with them. During a phone call to confirm the policy I was asked if I drank alcohol or smoked, honestly this has nothing to do with my ability to drive and I don t believe personal information like this was necessary for a car insurance policy. Furthermore when confirming my address and where my car would be parked they didn t believe I had a locked garage despite the fact I was standing IN IT. Who are they to tell me I DO NOT have a garage. When my renewal was up I decided to find a different company to insure with, when I rang them to let them know they could not have cared any less. They made no attempt to encourage me to stay. In all the years I have had a policy I have never known a company to let a customer leave so easily. When chasing up my NCD after a new policy was set up with a different company, I was on hold for 10 minutes and then they actually hung up on me.
My new insurance company could not be better, absolutely fabulous and friendly service from the off. NEVER again will I use RCIB under any circumstances. Absolute shambles of a company who don t care one bit about their customers.

Setting up my insurance was quick and easy, didn t have to wait and got through to someone straight away. Michael was friendly and professional and answered all questions

Very good service provide by the customer service agent, was a struggle to hear him sometimes though, otherwise very pleased.

First class service, Tommy was very helpful and patient.

They are lucky to get a star at all. As I am writing this I have been waiting to talk to someone for nearly an hour. Someone did initially answer the phone then told me they're putting me through to an advisor, still waiting and believe they've even sent a message as I'm writing asking me to call. Bloody joke

Do not deal with this insurance broker company! I received a quote on-line and they took payment on line, They rang me to confirm the details which I thought was standard procedure. This then revealed that the quote they gave was made up and the actual price was higher by 50%. I said the price was not good enough or what was quoted and he then told me I have to wait 3-5 days to receive my money back. Why did this company taking payment? I later found out that the company they used to quote the price does not insure motorcycles.
I now have a new motorcycle that is uninsured due to them taking payment of a non existing quote under false pretences.
DISGUSTING BEHAVIOUR

I was super pleased with the outcome of my call and want to say a massive thank you to Mariah who dealt with me..You was great.. Your approach to me was 10/10 as It can be frustrating for you with customers in my situation that can be challenging.. Really appreciate it.. Thank you again..x

I really liked this service. I have been with this company for two years, and i dont see any problems with 'Right Choice'. And im so happy with them, and their service.

Dean was very helpful. He has help me to sort out my insurance and actually being insured within 20 min!! Outstanding service! Only downside was the 25min wait before my call was unswered.

Poor service. And poor customer service
I had a quote online from various price comparison, and thier price was the same so I decided to buy as it was the cheapest. However, after making my purchases, I though everything was fine.... Drove around . Then Monday morning received a text message from RCIB asking to call them so that I could be insured. Failing to do that mean I am insured. So I call them straight back. First call on the number they provided, I waited for 30 minutes. So I research online for alternative number. My second I waited for 15 minutes, then a very rude lady picked. All she said was "Can I take your postcode .... And what is your full names please ... After I have the information, she said "one second". But I didn't know she was actually transferring. So waited an additional 40 minutes.

I just need to say,, all that time I never FELT I WAS TREATED LIKE A CUSTOMER THAT THEY NEW.
They might be cheaper but no.... Rather pay more and have a better service

Beyond a shadow of a doubt the WORST customer service I have ever had the misfortune of dealing with every member of staff is a complete joke and liability. Have a habit of cutting you off too.

Great and really informative in the phone when I called today to activate my insurance policy.
Thank you jack!

Sophie.

Beware of this company. They operate what is close to a scam. I tried to get home insurance. It goes like this:

1. They offer the cheapest quote (on MoneySuperMarket).
2. You buy insurance (and pay), but in the small print you are not covered until you contact Sales.
3. But, it is impossible to get through to sales. I pressed Option 7 for Home Insurance but get a very long message about car insurance and then when the phone is answered they say I am in the wrong queue and I get the message all over again. This can happen several times. Sometimes they just hang up and you are back to square one.


I went through MoneySupermarket and I am surprised they deal with such a low grade outfit. AVOID!!

Jamie what a credit to the company was a pleasure dealing with. Hope many years with the company

Absolute mess, I have sent all my documents they requested which was driving license,DVLA check code,copy of my log book (all 4 pages) and proof of my no claims, it took a while to receive my log book as it was a new car to me and they requested all 4 pages,it took 3 weeks to receive my log book in that time I got threatened with a cancellation of my insurance, once that was rectified I now have the hassle of them saying my no claims isn't valid as the policy with another insurer is still live as I have two cars, I have been insured with the other company 2 years which means I have a year's no claims bonus, I have sent my proof of no claims three times and each time it's been sent back as not acceptable, absolute joke and then to top it of I got cut off my phone call after beung on hold for God knows how long, very angry customer who is definitely going to cancel

Alex was very helpful and very patient and sorted me out a half decent price considering what he was faced with. Well done alex and may the rest of your co workers take note of how to make a happy and satisfied customer.

Thanks zak gallacher

Robbing t!ats make! Try anything to squeeze more money out of u! Don t know what their going on about ! A Facebook page has been created I wish I d seen this before warning me off them ! Can t wait till my policy ends they need shutting down !

Taylor's customer service was brilliant. In what is usually a long winded painful experience in sorting car insurance, Taylor sorted my renewal at a great price in less than 10 minutes! Very helpful, very knowledgeable and very grateful for all his help. Excellent customer service!

Avoid they take your deposit. Will be cheapest on comparison site.then the games begin. They will carry on increasing you policy until you cancel. Then also charge you cancellation fee. They charged me 200 am currently going through ombudsman

Ani was a great help with great customer service couldn't of asked for better

Called twice to take up an insurance quote. Waited on hold over 20 minutes and still didn't get an answer. The third time I called, the switchboard operator said there was a 40 minute wait to speak to any one in sales. Needless to say I went elsewhere.

Spoke to Robbie yesterday cracking lad definatly makes the best out a bad situation and managed to sort me out well cheers my man

First I got the quotation from right Choice Insurance and they will give you very cheap insurance quote but once you make payment and confirm everything with them then they will have useless terms and conditions or they increase the difference amount also they give you another different quotation to pay them extra amount top of that but if you call customers service then all of them very rude rude and rude useless customer service they have so many fake reviews don t trust them and don t regret after it so I definitely wouldn t recommend them very careful about this company

Very long telephone call but the staff were very helpful and efficient.

If I could have the option to leave 0 stars I would I have only just gone to this company yet I m being harassed for paperwork that they have already got! I got told that they would ring my previous insurer to claim my no claims but now they are saying that I need doctumetation for this! Don t know why they didn t tell me this in the 1st place as I could have asked for that! Because my car was not insured for 2 weeks maybe a little bit longer but was sat on my drive they put my insurance up at the beginning! They now are trying to ask me the same questions as to why it wasn t insured when I had already gone through this! It s lile they just want to cause trouble for you all the time! Iv had nothing but hassle and text messages saying they have tried to contact me when they haven t!!!! The sooner I can get away from this company the better!!!!

Shambles of a company!! Charge you for anything they can possibly get away with. Staff are rude with no people skills. I couldn't wait until my policy ended and when it did, don't think for one moment they will give your no claims up easily. 3 emails later and 2 phone calls I still haven't received my no claims! They are quick to bombard you with renewal quotes via txt, phone calls and several emails a week though but as soon as you want something from them they are unresponsive! The renewal quote was a thousand pounds more than the previous year with absolutely no change other than an extra year no claims!! Day light robbery!!

Only insurance I could afford as has a very tight budget but despite this the lack In cost shows lack in customer care

DO NOT USE THIS COMPANY! I have total my call log and have been on the phone to these lot for over 14 hours.still don't ha E my deposit back after canceling so I expect another 4 hours on hold today.... Wrong choice insurance.

Wonderful service Sarah ! I have been insured with RCIB for a few years now and have to say that they have easy renewal and price matching. I am very happy !!! I hope they're going to stay that way :) 5 BIG TARS !!!

I have been trying to contact Right Choice regarding my cancellation and all I get is to be constantly put on hold, they think this is the best policy rather than dealing with their customers, hoping that you will go away

Excellent customer service from Quam, but unfortunately the management couldn't fulfil my online quote and instead I was forced to accept a higher excess - hence my 3/5 stars.

the guy I spoke to was extremely helpful and knew what he was doing seeing it was his first day helped me out with getting the insurance down and the deposit which was good

Absolutely disgusting company.

No one was willing to call and confirm details and due to a technicality as to whether I am married or not which has lead to them asking for over double the policy price with an extortionate cancellation fee.

Avoid.

Horrible experience had with them, Horrible, I hope no one goes through what I had to with this guys. They talk and treat customers unfair.

ADE is very pleasant helpful and courteous at all times, and got me a good deal thank you all at right choice!

I beg you! DO NOT USE !


They have raised monthly installment without agreement and when I wanted to cancel wanted to charge my roughly same . I wanted to cancel straight away so they left me no choice but stay with them.
SCUMS.

Spoke to Kirsty who handled my request very professionaly.

Clayton the gentlemen who was dealing with my policy, was very professional and explaining everything I needed to know, while was on hold couple of time always apologised when he return from talking to the underwriter, I'm happy with the insurance company I'm with and Clayton gave a great image for RCIB.
Thank you Clayton and RCIB

Got a cold call from this company before 9am. Had no idea who they were.

So my Son used gocompare to buy car insurance. He opts to take it with rcib, not unreasonably believing this is the insurance provider. They turn out to be a broker. They take a large deposit from him and then send an e-mail claiming there is a discrepancy but don't say what that is. He checks and finds all his details are correct and so rings them to ask what the discrepancy is. It takes 45mins before he speaks with someone and they are unable to clarify this discrepancy (and at this time of writing, still haven't), but direct him to a webpage where he can access his policy details. This webpage flags up as unsecured and asks for his bank details to allow him to log in. Now who, at this point, would think anything other than suspicious and unsafe? Seriously?! What's wrong with username as e-mail address and a password sent to that e-mail address for verification like everyone else?

We are awaiting a reply from gocompare for their view on the matter. A complaint has been lodged with this company. Next stop, the ombudsman (unless they apologise and refund his money).

Worst insurance company I have ever been dealing with I haighly recommend not to do nothing with this company. They lay to you at the beginning that you will insurance with them worst ever ever!!!!!!!!

Very polite young man, who explained everything. I would recommend.

Great value insurance, easy to purchase online. Would highly recommend.

Great company to deal with everyone was curtious and helpful however they could be, hassle free insurance for a change

The worse worse insurance company ever please please i bag everyone to sign up with them their prices are ridiculous when it comes to changes customer service is awful too.

I would never suggest anyone to buy insurance from this xxxx company.
Please avoid it.they are bugler and knows how to rip you off.

Good customer care but can be better in keeping customers on hold for less time.
Omari was very helpful and he knows his job very well.

Don't ever go with these people. Worst customer service, ripped us off for hundreds of pounds. Avoid at all cost. Deplorable people.

Liam was very helpful today an sorted everything out for great service !!

I gave it a 2 because I was on the phone for 1hr 40minutes and at least a 1hr and 15minutes was spent on hold the only reason I did not give it a 1 star was because when I finally got through Jordan was very helpful and professional if it was not for him I would give it a 1 star rating

Really profesional and quick with solutions.im really happy how they work.

A very efficient and friendly service from Mahmood. Thank you very much for your assistance in finding the best quote for my needs .A+++

Spoke Antonia was nice helpful and got my insurance sorted relatively quick

Billy was very friendly and helpful. I am happy with my renewal.

Literally the worst experience ever, avoid at all costs as above! I paid my car insurance and they called to validate, echoing the comments, she was fishing to see how I got to work. I accidentally clicked SDP and not with commute, mileage More

Great price & helpful defiantly Recomend for moped insurance

Very poor service, they took my money I uploaded all the documents they asked for. Then they said I need to call them or my policy will be cancelled, I tried for 4 days trying to get through to the right department and every time was on hold for nearly two hours every time then then phone was put down. STAY AWAY!!!!!!!

Great customer service from Shane the advisor I spoke to. Made getting correct insurance easy. I would definitely recommend using this firm if all of there employees are as polite and as helpful as Shane.

ABOSOLUTE RIP OFF, doubled original quote due to missed off motor conviction from original application and then charged me nearly 50% of the policy cost to cancel the policy. Didn't even attach policy documents to email confirmation of my policy. Took my payment immediately and apperently it takes 30 days to make a refund. Will not be recommending these cowboys to anyone

Right choice insurance are the biggest scam ever , make sure you get everything they tell you on the phone in writing because they have untrained staff providing wrong information across the boarder. Terrible experience with them especially when you pay so much money a month in Order to get a slow claim response when you need them
Shocking

Michael who I spoke to on the phone was very helpful with insuring my first car and got me the best deal he could which was great I would defiantly recommend Right choice.

The gentleman on the other end of the phone was very polite but however there was a lot of questions which I'd already answered in my online go Compare site which I find a bit tedious because what's the point in getting a insurance quote online in a comparison site when you have to run for all of the questions again you might as well have just rung Insurance Brokers and told them your details like you have to anyway.....

The customer service I have received from Blane was outstanding. He was informative , patient, polite and compassionate, most importantly he was willing to help . I think Blane s demonstration of his passion for his work must be rewarded. Blane s high quality customer service made me took an other year policy with this company.

Great support and a massive thank you to Aleksander!

Very friendly and helpful, I got a good deal on my insurance thanks to Sarah at right choice insurance, very happy

Would have given no stars if I could. Utterly rubbish cannot describe the frustration felt especially with a particular member of their team. Had the run around trying to get my motorcycle fixed after that had classed it as a category c write off. Asked what needed to be done and what repairs caused it to be a write off, found out that there was no examination done. Had to fight them the whole way from September 2016 to May 2017 for them to finally fix my bike. However I had to collect it and take it to an independent garage who finally gave me what I asked for in the first place. HIGHLY RECOMMEND SEEKING OTHER BROKERS

I ll never ever do insurance with this company i should take them to court they are few people they don t make actually insurance they are insurance broker they all liar.i renew my insurance they ask for driver licence copy they already had More

Disgusting, daylight robbery, gave a cheap quote of 700, i paid but they said i still was not insured, they tried to take a further 2.500, told them to give my money back and cancel, they said there were fees i said you could not provide me with the service you promised and I will make a complaint to fsa, they gave my money back in full, btw lots of fake reviews here.

Had a very good experience with right choice very efficient polite and nothing seemed to much for them excellent service

AMI was very helpful and professional, I was very happy with my quote

Adedotun was very polite and well spoken he made me aware of all the info I needed and helped me insure my car .

5/5

So this company has come up the cheapest price on every comparison site ... but when you pay the price is not final!

Firstly they take the money via card upfront ... then you have to wait until they call you to activate your insurance (this did not happen, I had to call them the next morning and walk to work).

Once you finally speak to someone, after an hour on hold, they then ask you all the questions again plus unrelated questions.

Once through level 3 of this crazy broker, they then say that you ve made a mistake on your form and this will adjust the premium.



Avoid at all costs!!!!

Brought policy online . needed to speak to somebody from customer service. Had to hold for 40 minutes before somebody answered and he couldn't help me with my issue. All he told me was that i would be getting a call back...!

I was surprised that the online application was insufficient and an agent had to call me Kirsty was very efficient 5/5 but the process seemed clunky and too long.