Right Choice Insurance Broker Ltd Reviews

HI spoke to Qudus about my renewal he was brilliant he saved me around 300.00 and was very efficient and very helpful, fantastic well done 5 stars for you..HNY

Please avoid this insurer. They come up competitively on price comparison sites but their T&Cs are unreasonable, they don't accept standard proof of no claims bonus as other insurers do an instead will have you running around contacting your previous insurer getting bespoke documents to satisfy their non-standard requirements. The financing of the policy should you chose to pay monthly is via a separate financial entity which is at best confusing and at worst concerning. Do you really want such an expensive asset such as your vehicle insured through an unprofessional and unreliable company like this? I've chosen to pay their extortionate cancellation fees and go elsewhere, insurance is supposed to give you peace of mind, but i would dread having to make a claim with these people.

I would just like to say thank you to Emma, she was very helpful and dealt with my policy professionally

After paying my money for car insurance, they then called me to say that the information was incorrect, told me that my 3 door car was not a 3 seater (really!), and because of this my insurance would go up, cancelled this straight away but still waiting for my refund which they claimed would take up to 4 weeks. Arrogant sales person, meercat needs to take them off asap. Bad Bad Bad.

My wife forgot to put in details of a non fault accident that I had in my company can three and a half years ago when getting quotes for her car on a well known comparison site, it was only after the insurance started two weeks later that More

Rubbish !!!!!
Dont try ....waste of time and waste of money

avoid! poor customer service! After deposit 400 they asking me 200 more after 2 days!

Nightmare to set up . They requested multiple documents that big companies don't . And when sent by email 5 times they still send me an email saying My Insurance will be cancelled as they are waiting on something else . I received an email each time confirming they had received my e mail.
The direct debit form arrived a month after setting up so they were waiting for that too ! A month to send a form then threaten to cancel my policy cos I haven't returned it when I hadn't received it !!!!
Take ages to respond to e mails .
Never get through on the phone
Next year I will be leaving

Very happy with the help I received today thanks ozzie

I spoke to Charlie in the renewals department. The man is a legend. He spent 30minutes working on getting me the cheapest quote possible after he thought the initial quote was too expensive with out me even asking. He put up with me dropping in and out of signal on the tube and held the price till I could call him back. GIVE CHARLIE A RAISE! NOW!

Avoid this company like the plague...what rip off merchants. I paid for car insurance, got an email to say my car was not insured until I spoke with someone, and that they hadn't taken my money. Called, but they are shut on a Sunday. Arranged insurance elsewhere, now they are charging me as they say they did insure my car! You can't make it up!

Very polite and helpful in the renewal of my car insurance. Got me a great price

After having a decent quote they decided to push the quote with 2k+ and after a week of calls i'm still waiting for my refund.
Avoid these scammers!!!

I can truthfully say that Baily today was fantastic. He is the first person out of all the insurance companies I have been with and they have never gone through in minute details much regarding my policy, where Bailey did. The knowledge he has is incredible and I think he must be one if not the best adviser within you're company, absolute credit to the company. He made me feel at ease and and most all he treat me like I was human, some advisers are like robots, not Bailey.
Lastly I would recommend the company just simply by the was my call went today. Bailey. You
He went out his wa

amazing service by Billy went above and beyond to find me the cheapest quote for my renewal, much appreciated

Poor for car insurance. Tried calling on multiple occasions and it rings out. Being refused NCD as they wont take my previous providers renewal quote, in fact they will not accept any proof from my current provider until my insurance period has ended. Leaving me in an impossible situation without insurance. This overlap period is a standard issue when renewing insurance, why does every other provider get it right and RCIB can't. Oh and I am being charged a cancellation fee even though no insurance cover was ever agreed!!

Very polite and helpful just one thing it took nearly an hour to get through but very good service once you do get through

Dreadful customer service. It takes 30 minutes waiting to get through on the telephone and then all I received was a series of broken promises. I am still awaiting confirmation my policy is in force. I already regret using this broker.
Never again!

Don't wast your time, has anyone genuinely been insured by these people. The real reviews on here are the bad ones the good reviews are fake. They take your money and hold onto it as long as possible without calling you or insuring you. The hilarious thing is a month later they're trying to get in touch me and send me texts to insure my car, when at the time I didn't get a call and had to waste 3 days of my time and money tracking down my money. Now they're trying everyday. Something needs to be done about this company

Great service been with the company for 3 years now never had a problem

Zero stars!!!...This is a company waiting for an opportunity to rob you...NEVER take insurance from them...When I had nearly 3 years of no claim bonus and period time with UK full licence, they gave me a higher price of insurance of nearly More

SCAM-quote was good but unobtainable.Never got insurance & never got my money back

Lily was so professional and she gave great friendly service which is so rare these days, thanks

Take my words very seriously....
DON'T GET FOOLED BY THEIR LOW RATES...YOU'LL BE CONNED IN NO TIME AND WILL END UP PAYING MORE EVENTUALLY.
And don't expect any help from customer care in any case.
Just go for a more reliable option, maybe the one 30-40 quids more than this, and trust me you'll appreciate the service and reliability, which you'll find pretty hard to find with Wrong Choice Insurance.

Despite never apparently taking a breath, and sounding a little robotic; Robbie was swift and wffeffect in setting up my forthcoming new car insurance policy.
His Essexlad accent was rather sexy too

Steven provided me with great customer service. He was kind, patience, funny and took his time to explain everything clearly. I can't fault him at all. Thank you very much Steven for your friendly approach today.

On hold 45 mins before answer to discuss the quote, called back the next day to set up and pay and again on hold for over 25mins so gave up and paid a bit more to Lexham.

RCIB need to understand not everything can be answered on the website and price alone don't cut it if you don't answer the phone. Bunch of amateurs!!!

You snooze you lose.

Complete scam artists avoid at all costs .

Only use a reputable company , google ghost brokers as this is definitely what this company are doing

Worst insurance company I ever had policy! They looking for something to get extra money from customer, if you trying canselling the policy it takes many hours on the phone. Very unprofessional. Horrible experience!!!

avoid at all cost never signed any paperwork to agree a direct debit but are still taking money out of my account
even after i have cancelled the initial insurance policy i had started as they never answered there phones but kept sending me tx telling me to ring them

Just stay away from this company.when you get a quote they will always offer the best price but you can't get it done without first speaking to them and that is when they (cath) you and will make you pay more. There are always hidden charges. I have had the worst experience with this company. On top they are the brokers who sucks your blood as much as possible. The best way to get insurance through a reliable and reputable insurers. DON'T FALL FOR THEIR TRAP AND TRICKS. The staff is rude if you get through to speak to them. I m giving one star because can t give zero.

Robbie was very well mannered and courteous at all times. has lots of patience and is very knowledgeable . a pleasure to do business with.

Been with these for 3 years the attitude of the customer service staff is well they sound depressed. And don't seem arsed.

Spoken to Billy, highly professional person. Re-read my quote and accepted my payment policy within 15minutes of call.

Just waiting on policy documenta to be sent via email and post.

Many thanks.

I don't usually do these reviews but on this occasion I had to. If you get to have Jordan assist you, you will be extremely satisfied.

ABSOLUTLEY AWFUL- TERRIBLE CUSTOMER SERVICE-RUDE- RIP OFF BILLS- JUST STAY AWAY FROM THESE GUYS!!

Professional, well trained staff at RCIB....the process took a while but it was all to my advantage......Direct questions about my whole driving history proved worthwhile as it resulted in a far cheaper price than what I was quoted online. Unfortunately two days after I took the insurance out my windscreen cracked , I called RCIB and without any hesitation I had it replaced in no time. I will recommend those guys to absolute anybody who wants an amazing service. No even sure why the negative reviews online but dont be concerned if you have nothing to hide. Excellent service!

Great customer service
Friendly advice

I was assisted by Taylor today which give the best deal ever .
I just wich everyone there learn from Taylor

Very bad customer service, they argue over call wait times and they speak over you and don't let you get a word in. Stay clear of this company, very very bad, had me waiting over an hour and it was just ringing out.

The worst company there possibly is to
deal with, average waiting time 30 then get put on hold 10 times or any enquiry! Will wait days and days for a call back that wqs said will be 30min! Always have a story for everything meetings, people on lunch at 11 in the morning! Guaranteed headache anytime u need to deal with them, no idea were or what yeqrs these good reviews are from or they have, there employees right them instead of doing there actual jobs, bt really 3yeqrs now with them and its always been the same, oy benefit they are cheap,, b

The lad tommy who i spoke to on the phone helped me out alot excellent customer service.

The worse car insurance broker company Ever I have taken. No response and squeezing the customers.

WRONG CHOICE INSURANCE BROKERS is a suitable name. Because, you will be making a wrong choice buying your car insurance from them. They're bloody THIEVES/SCAMMERS! DO NOT BUY! I REPEAT, DO NOT BUY! Once you pay them, they would call to tell More

Thanks to Kane for sorting my home insurance out, easy painless experiance.

Spoke to Tyrone Gibson about my car insurance very pleasant and good service

Took a while to get through on the phone but a great service from Charlie when I did !

Very quick and helpful
Given the cheapest quote
Kirsty who took my call was extremely helpful, gave me a quote and went the extra mile to discuss the quote with her manager to price match it with my cheapest online deal. She was brilliant overall.

I ve insured 2 bikes with this company, definitely the best insurance company to be insured with, especially if you re on a CBT!

I found Liam to be very helpful, very polite and very patient, I'm probably not the easiest customer to deal with, but he handled myself and the situation very professionally. Thank you.

Right, I'm getting absolutely pig sick of keep sending things that this bloody company is asking for. Its been nothing but a mess since i started up this policy. What with some incompetent member of staff not ticking the box on my policy to say i wanted break down cover to being bombarded with threats of cancellation when i HAVE sent the documents you are asking for. Its a joke, this company is a joke. I spoke to some woman the other day who said the documents i was about to send were fine in my old address as long as i sent proof of my current one, which if just one person could do their job properly would have seen. Now I'm still receiving these notices and being told i need proof of sending my drivers licence off to the DVLA, which i don't have! Really unnecessary, have heard terrible things about this company and quite frankly would rather have paid more and gone with a more professional company where the staff actually know how to communicate. Sort it out Right Choice for the sake of my sanity.

Very good car insurance renewal with James just now. Informative, efficient and probably the friendliest call I have had with this company - their customer service has definitely improved these days

Very bad first impression! Took my money THEN you get a message saying cover is not valid until they call you!

Then try getting through to them over the phone....

Luke was really helpful and did everything he could to get me setup quickly

Even if these guys come up the cheapest online they have horrendous amounts of hidden charges and then when find out about these and want to cancel they will charge you leaving fees and keep all your deposit money. I now have a debt collection agency chasing me and the customer service team are a absolute disgrace and refuse to help at all. STAY WELL CLEAR OF THIS INSURANCE COMPANY!!!!!

Stay clear!!! Quick to take your money but not quick to give you you bonus! I ended up having to take temp cover and had a cancelled policy because these wouldn t give me my documents! Every time I rang they would pass me around to different people... each phone call would take 1-2 hours! All to get documents that were rightfully mine.

Thieves
All they know is how to rip You off you!!!

You can't even get in touch with them...

I spoke to Tyrone today after doing it online.. Yes he had to do it all again and my insurance stayed the same "ish". I was delighted with the customer service I received from Tyrone.. By far the cheapest quote

This is another example of why insurance brokers are like dinosaurs in the modern age with price comparison websites. This company is very quick to give a low cost quote for the first year to grab new customers but once you sign up, the after sales service and customer care is appalling! The renewal price is shockingly high! So make sure you never renew for the 2nd year! This company needs lessons in basic customer service!

The call handler was pleasant enough, although hamstrung by slow systems and pointless processes, but it took 25 minutes to eventually reach him and 45 minutes to complete the call! Don't try and call if you have anything else planned that day.

great help with lee and very professional always recommend

Called and spoke to Emma, very helpful, pleasant and thorough and found me a very competitive quotation which I accepted.

Worst experience ever.. I always check reviews of internet shopping sites but didn't know that with car insurance you can be scammed as well.. I wrote letter to financial ombudsman so I will see where it goes. Basically after you insured your car they asking for more money.. in my case they said I'm not registered with address so I need to pay extra 200 but gladly I declined because from other reviews I read that once they get extra pounds after a week they asking for more money for other reasons like no claim bonus or other things.. I will never try brokers again. Only proper companies.. o better pay more but I know I won't be scammed like now :(

****Avoid 100%******
****All 5star reviews are Fake****

Definitely taking it to FCA AND ombudsman.

Just bought car insurance and so far doing good! Quick response, Quick follow up and very polite. At present Good Customer Service.

Absolutely unprofessional and awful!!!!!

Disgusting attitude!!!
I rang and rang few times and 4 times I keep getting cut off!!!! I've been on with them since 1hour 10 minutes!!!!

I'm going elsewhere now!!!
Screw your renewal up your ass!!!

There are plenty of insurance companies who have MANNERS and are professional!!!

Good bye forever!!!!

Offers out insurance premiums they can't provide just to get you to call there 0333 number so they can rake money out of you that way, aswell as rude and terrible customer service agents, leave's ya on hold for ages and it takes about half hour for anyone to answer the phone, be warned fellow people

This is an amendment to my previous 5 star post that I was bullied into doing by the managers to fabricate the truth when I worked here nearly all the 5 star reviews will be false there aim is to extort as much money as possible or to make changes to your online quote to increase there own fee by far the most unprofessional company I ve ever worked for such a relief when I got back to helping save lives with the nhs than conning people out of money

Better to go to a direct insurer than through a broker. Totally unhappy with them. Always high prices and inability to offer help. The person I spoke to lately was very helpful but not so many of their staff. Really disappointed at their services.

If you change address or cancel they charge too much.

Was very happy with service provided by Conor. Definitely would recommend the company and especially Conor who demonstrated outstanding customer service skills

Polite, matter fo fact, efficient - in respect of quotation and renewal.

Not made a claim yet so no comment there.