Reviva Groep Reviews

Already twice a tele2 device delivered by reviva, neatly on time and no problems experienced luckily.

Very satisfied friendly and a fast delivery.
At the specified time

Worst Courier Service !!!!

Courier was supposed to drop by yesterday and just hasn't been. Then Reviva apologized and indicated that it was very bad of them.

Today the courier would come by for the second time to bring my mobile from KPN and he walked by without ringing the bell. I had called Reviva 30 minutes after the carrier was late to ask where he is. Reviva indicated that he is late but on his way. 2 hours later I call Reviva again to ask where he is and they say he has already been.

I have a RING and can see that it has not been and has not rung! i feel bad about this since my order has now been canceled while they are not doing their job properly. They also don't come up with a solution because they get so much business from KPN, so they can bear 1 dissatisfied customer.

Really bad company !!! I would not recommend anyone to work with them.

Scheduling appointments is difficult 2 hours later than indicated by them

Kindly helped by Sarita. Keep well informed of the time of delivery. That way you know exactly when to be home

Excellent communication, appointment possibilities excellent, delivery excellent, time excellent, overall very satisfied. Didn't know Reviva. Have experienced less positive experiences with other deliverers. So fat, fat, super score.

Super fast was even called that courier was coming top

Extra compliments to the delivery person he arrived on time and was very friendly!

While tracking the package it would be between 10 and 12: 4, but it was 12:50 a.m.

Was kept well informed of the delivery time. Even 40 minutes in advance. That way you know where you stand and ...... it was perfect.

A great service, even delivered on Sundays,
it was raining pipes and the courier invited me to sit in the car and receive the package, a very nice young man, friendly, have great respect for this service,

After I had to wait 1 week for a package from kpn I received a message this morning that the delivery person was finally on its way and my package would be delivered within 1 hour and 54 minutes. 2.5 hours later I received a message that my package suddenly could no longer be delivered and I had to choose a different delivery time. I immediately called reviva to be told that the ATM was not working, no reasonable solution was devised, I could only choose another time to deliver, which means taking an extra day off from work. I think a company really can't handle situations like that, you just have to be prepared for these kinds of things. A pity because KPN really is a top company and should not work with reviva

1 star is too much !!!! Worst delivery service ever !!!!!!! The courier calls the door of my apartment building which I then open from my apartment. Then he was gone before I had my shoes on and could come down! It is Sunday, NO customer service, or number of the courier whom I can contact. NOTHING. just an email where I can schedule my new appointment .. The top point, I can not even schedule a new appointment because REVIVA with postal code:
"62xx ER" has mentioned instead of. "62xxER" !! Now the website does not recognize the 'postcode', you can not change it yourself on this website, so I can not even schedule a new appointment !!!! Worthless delivery !!!!

Within the time, professional delivery person, fast handling.

Just super. I was called nicely on the number provided by me and indeed called 15 minutes before arrival. I have been well represented by the courier and even shook hands.

bad website, can not make new delivery appointment while deliveryman did not show up, and customer service is an endless queue

Outrageous service! They do not meet appointments, cancel unilateral agreements, let you wait a day for nothing and leave you in the dark! Customer service says after the courier already 4.5 hours late is still very friendly that the order is still coming today, but that was not the case. At 22h I received the message that the delivery had been canceled and that I had to make a new delivery appointment. The next delivery option is only in 3 days, this is not possible!

Everything is neatly sent via e-mail or text message, on the day itself you will be sent a time frame as you can expect them. 10 minutes before the delivery, they were called nicely with the arrival. I was approached very friendly and professional. Am very satisfied and make sure to use their services more often!

Delivery was an hour late but the delivery person was very friendly and that made up for a lot

Well worried, but the times to be chosen are rather wide. On Monday at least you can only choose a time slot with the afternoon added. And ... a call before the delivery arrives is fine unless your new phone is just delivered ..... delivery person was pleasantly surprised that I was still there

To make an appointment for delivery you must choose between times that are suggested.
Then you will receive an email early that morning from Reviva in which hour they will pass.
Which I find very pleasant, because then I am not obliged to stay at home for 5 hours
Because the delivery person was 45 minutes ahead of schedule, he called to ask if he could deliver the package 45 minutes earlier. What is appreciated.

Really a cunt company does not meet appointments!
Save yourself the effort order somewhere else!
bunch of idiots bad service ever !!

Simply good service and friendly delivery people who always give a call regarding arrival time! Unfortunately, they are generally very busy with regard to. different telecom providers, so their schedule can sometimes run out :) * Delivery by the way via Tele2

We have been waiting for two weeks for a phone that would actually be delivered at the end of May. KPN also engaged. Nothing happens at all. Phone is for Alvaro Solano.

Device delivered according to agreement. Fast and neatly arranged by the delivery person!

Top service. Delivered the day after order and super friendly man. Beeped within 5 minutes.

Neatly delivered within specified time. Friendly delivery person

Very poor quality delivery. It started with the delivery person being two hours late. After that there was a lot of nagging about account numbers and driving licenses .... really very bad!

Excellent service! Is neatly called 10 minutes in advance.

Arrive within specified time and are very friendly.

Deliveryman neatly called 15 minutes before arrival. But because 1 access road has been closed, he could not reach the address via that road and therefore did not arrive

Really poor customer service have been on hold for 45 minutes, only to be told that the delivery person arrived 30 minutes later. Have waited from 13.15 to 18.30 plus 30 minutes later.

These guys have the worst couriers ever!!!

Last year he "missed me" 3 times all those outside the appointed times slots.

Now the same, yesterday he suppose to come between 16-21 and he came at 15, my son was at home and he told him to come at 18 but he didn't, I got the message that he unfortunately missed me , I scheduled a new one for today, I got times 16:09 - 18:08 (weird times but ok) and I got the message that oh unfortunately he missed me at 11:59...

Neatly delivered on time and also called in advance. Only I had to pick up the phone myself instead of it being delivered to the door. He was parked across the street.

Super satisfied. Received a nice message with the delivery time and a few minutes in advance a phone call.
Nice kid.

They can do something more friendly from me. Even though they pretend.

Adhere to delivery agreements. Very customer-friendly and excellent delivery

fine twice called, before he came to deliver the phone.

Do not meet their appointment, do not even inform you. After a little question, they just push you away. Day released for nothing and then also treated in an antisocial way.

Very satisfied, delivery as agreed, phone call 10 minutes for delivery and extremely friendly help.

neatly delivered neat driver good explanation very professional

Nice delivery
Customer friendly and with a smile at your door
Lay everything neatly from top

Received a very friendly and neat courier from Reviva today. I give this gentleman an 8.
With kind regards
Wiebe van der Weide

Reviva arrived just in time after a phone call. It also has a shortened block regarding the delivery.
Very satisfied with Reviva. Communication was / is excellent.

I waited half the afternoon and evening. Now there is in the mail that came by a Faziel. So that's not right. Now I have to wait another half day. bad thing

First delivery appointment canceled on the same day without reason, but stayed at home. Attempted to reach customer service aborted after being told to be 92nd in the queue! 2nd delivery appointment did show up and had an extremely unfriendly delivery person at the door who apparently was irritated by her job / route / life? Who can say ... sour face and surly tone. Not a good first experience with Reviva!

Good service, was nicely called 10 minutes before the delivery of the deliveryman.

Nice to know when the delivery person will deliver the package. She phoned me neatly and spoke to me kindly while she was doing her job. Good fast handling

Great, they let you know in the morning what time they are coming and call half an hour in advance, ideal!

Do not honor agreements made

Will deliver after 3 pm but were already there at 2 pm

Reason because they had a computer malfunction, they arrive almost 2 hours early

Very vague story

And the delivery person didn't call me

And did not even ring because there was someone at home

It is time for the old delivery person to retire so that other people can do the work that is motivated

A big 1 actually less but that is unfortunately not possible

I had called the day before (last Friday) to let them know if they could give me a specific time, that could not but indicate that they had to call 30 minutes in advance i.v.m. my cat fell asleep what took place yesterday afternoon. They just arrived at my door without calling and still 15 minutes before I went to take my cat away. I find this enormously outrageous and will never have anything delivered via Reviva. I have also been on hold 2x more than 2 hours, too ridiculous for all this.

A star for Elayne from the service department. It was the most lenient. After 23 (sometimes very long) conversations later, I was kept on the line. Delivery mistakes every time. Wrong place of residence until no call in advance. I remained understanding until my order was canceled. Because the delivery person was wrong again and could know that my delivery was canceled without me knowing it. So the order was sent back to tele2, since there were also many non-knowing employees on the phone about the delivery and gave me incorrect information. Again the delivery went wrong. And only now 1 day later after a week of frustration and a lot of calling from my side did it go well. Done within 3 seconds. I have put so much effort into receiving my new phone. Both with tele2 with their incomplete or incorrect information and with their supplier of Reviva with the incorrect information time after time after my many filled calls with your employees, I think I really communicate better. You provide information that is incorrect with the delivery person. Not being called and coming at other times than you think is wrong. Do more about communication with the delivery person and do more about customer complaints. I have been keeping a lot on track for you in recent days. And lied in deliveries. Lots of phone calls away and just an excuse is no longer enough. I still expect a good compensation that fits these shortcomings.

good service and you can always change your appointment for your order

I went well. A very nice man finished the whole thing well.
Thanks!

Today I got Mr Astrando at the door. Even though the procedure was manual, things went super smoothly and Mr Astrando was also very friendly and polite!

1 star is still too much to give. Save yourself a lot of trouble, time and costs and NEVER order from a company that works with Reviva. Package ordered through Tele2 which apparently cooperates with Reviva. According to Reviva, package was not registered by Tele2, Tele2 says that Reviva manages their warehouse and there is no sign up? Got confirmation from my Reviva by email, text and was able to login to their site to see 'Younes' coming to deliver my package between 5pm and 8pm that day. nothing at 8 p.m. I call Reviva and they say that the package has never been registered. I call Tele2 and they say that Reviva has communicated to them that the parcel service has visited me but that I was not at home !?
Reviva, in turn, says that is not true. Incredibly unhelpful and without any kind of empathy spoken to by their 'customer service'. Both Tele2 and Reviva say they cannot do anything and Reviva continues to insist that it has no package while it was already with parcel service at my order status. Took me 3 hours of calling to cancel everything.

You make an appointment on a Sunday 13.15 - 17.30, the courier arrives at 11 and you receive an email that you have to make another appointment. The next appointment was 10.30-12.30, which was rescheduled at 12.00 to 12.30-14.30, at 13.00 I received a text message that the courier was delayed by 4 hours.

Neat mail received that the best delivery person was in a traffic jam today and that that hour would come later.
Was only exciting 10 minutes later.
But the communication is super towards the customer.
The delivery person was also very friendly and offered his apologies too but was not necessary.
Top

The driver was very friendly, had everything ready and definitely knew what he was doing awesome experience.

Very friendly lady representative and cheerful !!!

Well communicated about the delivery time and also delivered on time!

My order has been canceled by you for the first time. Not satisfied.

According to reviva, my kpn order was named Mr.. He could not change this so he was not allowed to deliver it. I had to call kpn myself and they would have to give permission to reviva. When I call KPN I hear that I am just as a woman in the system, so that there should have been nothing wrong. KPN can of course not contact the deliverer, nor, incidentally, when I call him back. What, incidentally, he himself proposed. Bad thing.

Great delivery! Friendly, interested .. in short, perfect!

Worthless firm, does not keep its agreements. Already 2x did not appear on an appointment made. December 13 again not appeared 3rd time at home for nothing, appointment is postponed without consultation and each time with several days. Wait for 2 weeks for delivery

Simply totally incompetent company. It is announced on the day of delivery that it was not possible to deliver that day, they would have been at the door, but we were not at home, but there was NO ONE at the door because we have a bell with camera, the next day the order is delivered, hours after the period in which they'd come. The deliveryman was polite and friendly, the rest was very far below standard. But on their website they blow very high tower!

Delivery person delivered three packages to me. Was a bit late, but he was super friendly! Also everything was arranged neatly and was done in no time!

Very slow delivery, took almost a week for an appointment!

Have telephone repaired at Teleplan, and received a loan test. This went through Reviva. When my phone was repaired and the loan device had to be returned, 30 hours after I had already made an appointment via Teleplan, I received an email from Reviva at a quarter past eleven in the evening that the appointment that took place the following morning could not take place. Nicely on time. The following morning a new appointment was made by telephone for the following day. Unfortunately I was called 2 hours before the new appointment with: "Telephone location & status unknown". I would be called back, that didn't happen. Made a new appointment for the following week. After a very unclear and slow communication with both companies, it turned out that the courier would not reach the desired period in the distance, but that telephone status and location were correct (12-3 hours, courier was only able to arrive after 5 hours). The next day made a new appointment, and I finally succeeded.

Never again for me.

Excellent service ....... nothing to complain about.

What a k * t company delivery guy calls that he is downstairs at the bottom door, I arrive downstairs
What do you think ?
No delivery person to be seen, then I am constantly pushed away by the delivery person After 20 attempts I called with another number via whatsapp, I suddenly got an answer when a story was posted that KPN just called him was allowed to deliver.
Then called KPN and they said it was not true !!!

Now my order is automatically canceled and I have to wait another 4 weeks for a new device!

Manmanman what a junk company even 1 star is too much

Package was delivered by a Keurige man who knows what he is doing.

38 minutes on hold. Finally it is your turn to hear the phone ring, then again the tape that I am the first-waiting. Then again, then again ..... I just hung up ....

Fine! Delivery on time and friendly delivery person.