Reviva Groep Reviews

Delivery person arrived earlier than the agreed time. Was called neatly and indicated that it was no problem to wait for me (was still on the way home). Very friendly delivery person and everything was handled neatly and professionally.

Communication was fine and clear. Mobile phone and SIM card were received within the agreed time.

service from Reviva was very good. Called in advance that he would be there in 15 minutes.
Reception was fine and handling also top.
Highly recommended.

Good fast delivery. By SMS service you know exactly when the delivery person is at the door.
Really great!

He arrived 10 minutes late, but it was worth it. He was a nice guy

Telephone ordered at Tele2. ordered before 23.00 is delivered next day they say. It was not the next day but the next week where I was scheduled to receive my phone. This second appointment they did not call me and they did not deliver because I was not at home since I was 5 minutes away from home. So call now! then a new appointment with REVIVA planned and they have promised to deliver last Sunday 09-12-2018 between 9.00 and 18.00 which is a very long time! Now I have been home the whole day and again they have not been through REVIVA or even called at all. Very bad '' service '' of this company. Do not your employees have a phone or something? and do you have primary school children as planners or something? There is no good thing in this company (which I had never heard of in the first case). You are really doing bad!

Fantastic! Neatly on time, a very polite gentleman brought my new mobile. Well arranged so you can easily follow the car.

Good service, they let them know on the day what time they arrived. Called in advance what time they would be with my package.

Hardly disappointing .. Customer service that does not answer and deliverers that count and do nothing.

Delivery as promised, and a very nice delivery person!

Tight-curving inferior non-delivery service, a real mockery for both the company itself and its affiliates as Tele2. First of all, the "change appointment" option simply does not exist in the first e-mails after so-called delivery attempts by the courier. Only after 3 delivery attempts will this option appear, in which case you will have to descend into the depths of the mail to find out. Then a rather aggressive phone call in which the delivery person in question makes it clear that he does not want to rise above rather than so-called parking problems, while loading and unloading is completely legitimate in the area of delivery. Then suddenly he is so overheated that he can no longer talk to me properly by telephone and he snaps that he would have called three times (he would just ring the bell) and that he would leave if I did not come now. Then go away, fine, I will not be fooled. Providers enough. Tele2 and Reviva must really be deeply ashamed of wanting to go into the sea with such people, just below all standards and bad advertising.
Addition after reaction Reviva: horrible company, almost interested after inquiring, but service interests nothing. The lady of the customer service knows how to perform after having asked the order number, which my question is about ?? Eeehhhmmm a complaint maybe ??? About your abominable inferior disrespectful way of dealing with customers ??? Total disinterest. Advice: do not order anything from a company that cooperates with online package service / Reviva. Tele2 may be cheap, if you do not live in a fiber-optic area, you have nothing to do with a provider that scorns customers and delivers a rickety ADSL connection. Negotiate with fiber optic / cable provider.

Super worthless.
Now taken twice an afternoon off. First time order canceled due to computer malfunction. A few days later they waited all afternoon at home but they did not ring the bell. Call 3x checked if it does, but it really does. Then complaints line called waiting time 15 minutes but is already waiting for 45 minutes.
Super worthless.

very friendly delivery person. Thanks for a call in advance.

excellent progress of my order and a very friendly delivery person

Very satisfied .... had an appointment between noon and 5 pm but he already rang the bell at half past 12 .... was also a very friendly young man.

Very caring delivery guys !!!! Thank you for your involvement.

Only 1 minus point I would receive a message fifteen minutes in advance that the deliverer was on the road but did not have anything

Super fast clear service, and incredibly polite delivery person.

Very satisfied friendly deliveryman very professional. Keep it up.

My phone arrived 2.5 hours later than originally indicated and was only informed about it after an hour delay.
Glad that he arrived, the delivery person turned out to be rather over-demanded by Reviva. Too bad, the quality of delivery on time is not good.

Appointment between 1100-1600. Waited all the time. They only came home until 1700 when they arrived in 1830.

Super nice delivery person and nice delivery! Customer friendly and social !!

Top company / courier!

Neatly called in advance last, 15 minutes in advance. Well explained, it took time for us because we had lost our pass. Together with my husband laughed immensely. What a wonderful, genuine guy that Ricardo was! Chapeau for you and him!

Employee called well in advance with the arrival time. At the door the procedure was quietly done and with a few mimitions everything was ready. Neat, short but powerful delivery

Am satisfied with Riviva. But not about Tele2. Those promised for 23 hours ordered, tomorrow at home. That is really not true. They want to blame the deliveryman, but Tele2 is the culprit. They give the assignment too late to riviva.

The order went through Reviva 1st x went wrong because the time was wrong instead of 12.15 he was 11.15 and I was not home and 2nd x I ask for delivery 16/21 and they are there at 15.00 I am also just working . And the telephone contact you are 20 minutes in the queue and after 20 minutes you are still! Ridiculous

Free day for nothing. Try calling now and get an hour that the average waiting time is between 5 and 13 minutes.

Poor communication, driver drove 2x past my city, the agreed time was 09:00 to 13:00, after 13:00 nobody came by. called the help desk who said the driver would not arrive until around 6 p.m. can happen so I finally waited all day at home for nothing because he never showed up. I still had to miss my job here ?? do you make that credit?

This week the article of Tele2 ordered by me was delivered super smoothly. Communication about date and delivery time excellent! Friendly employee. Top!

Very friendly and neat delivery person, delivered on time within the time frame.
In the morning I received a text message with the time slot. I am very satisfied so far.

New phone delivered via Reviva. Excellent information about delivery time. Received a text message 6 minutes before delivery. Extremely friendly delivery person.

I'm not happy at all with the service. Very bad service.

Reviva will let you know when they come. They are well on time. Stick to appointment.

Excellent service. Called in advance. Really friendly man and right on time! I am very satisfied.

Top and relaxed young at the door from Tiel go on! Thanks

very friendly girl, the second time the package was delivered. Clearly pressed the bell twice, so you don't miss the bell!

It's a shame that nowadays you have to wait almost a week before your phone is delivered (time ago that was only 2 days). And putting the signature is still PET. No pen to write on iPad, it's the usual scribble again. That they still haven't made up anything about it .....

Nicely called half an hour before delivery and extremely friendly delivery.

The driver came too early for the appointment and then could not wait 5 minutes until I got home ... such a company gives us a period of 2 hours for which we have to be home or have to ask for free but cannot wait 5 minutes ?

Neatly received a message that it is nearby
And delivered correctly and friendly

Called in advance that it was coming, fine. Could not find the front door so I had to come find him outside. You win something, you lose something.

I experienced the Reviva service as extremely bad. Between 10:00 and 15:00 my package would be delivered, which eventually became 17:15. In the meantime I tried to call customer service, which I only got on the phone after having been on hold for more than 1.5 hours. Reviva cannot expect people to wait all day for the delivery person. As a company, be honest with yourself and do not accept all requests from companies to deliver packages if you cannot deliver.

Edit: I said the delivery person arrived at 5:15 PM, but I had written something for this on the assumption that it would be okay now. Ultimately, Reviva canceled the order unsolicited (read: not canceled for that day, but completely canceled). I received several apologies: the first was that the delivery person had another person on the line who of course knew nothing, so he canceled the order. The second excuse I received was that my proof of identification was not correct, so that the delivery person could not give the package. The delivery person has never been with me, so that makes no sense. The third excuse was that Tele2 had an IT failure that caused the order to be accidentally canceled, but this contradicts Tele2. Eventually after several phone calls and hours in total hours in the queue I have received my phone a few days later.

What a bad company!
Would receive my phone on Tuesday but never received it due to a malfunction. They had a different number so I was not informed and then was on hold for 2 hours.
I don't know how many people they employ for customer service but this is really outrageously bad. A shame because Tele2 is a good company in terms of telephone subscription. Unfortunately a bad experience. I hope that tele2 will do something about this because that is not how you treat customers !!!

Due to some issues KPN was not able to deliver internet to my address, I was offered an emergency package for this. KPN has engaged Reviva to deliver the package. After a whole day of waiting for the package, we finally got the message at 22.30 that the delivery had come and we were not at home (we have a camera system, nothing is written on it), we were just at home. Next day (Sunday) called customer service. After having been on hold for 25 minutes, I did indeed receive confirmation that it had not even been tried, but the package cannot be delivered (again) until Tuesday evening.

A really bad service, and I hope that KPN can find a better partner soon. This harms the service that KPN is willing to provide me.

Come and agreements not after .and am very rude person helped by Jeffrey. I must say the ladies were very friendly and messenger also apologize but terrible service

As it should! Confirmation email reports between 11 and 12.09. At 11.25 the courier announced in the mail is at the door. The link states who (which courier) you can expect. Everything is neatly checked - also as it should be. Many courier companies can take a firm lead here.

nice to make such an appointment at 9 o'clock in the morning and if you then call where it stays you will be told that tonight at 6 o'clock. hopeless planning !!!

Very satisfied.
Very good service and communication.
Top I give 10 marks ..

When I read the reviews, I and many others had a bad experience with Reviva. Today February 13 j.l. would the deliveryman of Reviva deliver the package of my girlfriend. The mail promised that the deliverer would give a call 15 minutes before arrival.

In the end I read on the website that the deliveryman stopped by with the package, but that no one was home .. That seems strong to me. First of all, a bell has been promised, which has not happened. Second, I was just at home. Now my girlfriend has to wait a day longer for her phone. This is of course a shame, because then you are forced to stay home until the package is delivered.

Once we had called the customer service, we could no longer make an appointment for the same day (February 13, the day the package would be delivered in the first instance).

I do not understand that tele2 is doing business with Reviva, and if I read the reviews like this, I would immediately terminate the collaboration if I was tel2. What a lousy service.

Delivery delivered at the right time. Courier somewhat surly

First time I was called a quater before, but something went wrong with my order so yes not bad. Second time I was not called and I happened to be away around that time that was annoying but yes it is arranged so no worries.

Worthless company with which # Tele2 cooperates. Took an eternity before they could finally deliver. And on the day of delivery there was no deliverer, but I got a message that they had not taken us home! The order was stolen from the bus. They could not report that too.

Fine delivered on time, also nice that you can see on the map if it is already nearby.

Weirdly poor service and internal processes. Never got hold of someone because after having been on the phone for even 20 minutes I was in the queue the 13th. Courier arrived well 3 hours after the agreed time.

Zero stars. Have had 3 failed deliveries so far, and when you call you are kept on hold for at least 40 minutes. I called at 9.25pm tonight, then when next in the queue, 10pm rolls around and they simply disconnected the call. Missed a day of work to stay in for it, and stayed in for 5 hours straight on 2 occasions. And work phone is still not here. Worst delivery company ever.

Last week my Tele2 mobile subscription was extended due to a telephone. I planned to deliver it on today, Tuesday. Courier called me about 10 minutes before he arrived to report that he was coming. Well delivered and so far very satisfied!

Nicely carefully delivered, friendly and thoughtful. Perfect service !!

I don't have any experience with this company. But how difficult is it to deliver a package. I think this survey is greatly exaggerated.

Be clear on time what you can expect and you will be properly answered. Fast handling and message for the order is also ok.

Clear communication prior to order. Friendly delivery person and secure handling of privacy.

The delivery is good only the accessibility of reviva is really terrible I have been on hold for 45 minutes and it was then given from 3 minutes on hold again to 8 or then again 3 and then again 5 minutes on hold and really got nobody on the phone.

Super friendly delivery person that many people can still learn from. Experience, nice and helpful. Great guy

Delivery person arrived earlier than indicated via the message! Called in advance that he was there in 2 minutes. Friendly and smooth delivery person, all steps clearly explained why he performs these steps. In a word PRIMA !!

Very nice that you receive information on time and that the delivery person was actually on time!

Neat, friendly delivery people, nothing to complain about. The emails containing information about the delivery go directly to the spam folder, perhaps the customer can be warned about this? Also, a quarter of an hour before delivery would be called and this did not happen.

two hours after arrival time without a counter notification.

Call about 5 minutes in advance to say that they are almost around
Top service fast and friendly.

When the orders are made, your cell phone is delivered very quickly, really great ... even the man who delivered it is very friendly ... really great

Excellent service clear text messages delivered nicely within specified time

Was very friendly. Would come between 16.00 and 17.10. Was punctual at 16.00 at the door.

I was very satisfied with the driver or delivery person.
He knew his stuff and gave a good explanation of how everything works with regard to pin and copy and your cards.
In short a 10 for Hassan the driver

long wait accessibility was very bad 72 waiting for me and have tried this for days. Tele 2 stop please with Reviva

A courier company that fulfills agreements and is on time. Customer friendliness deserves attention