Reviva Groep Reviews

Four stars would have been 5 if the deliverer called 15 minutes in advance as stated in the confirmation email.

Delivery as promised. Nice courier service. Professional and pleasant delivery person.

TOP SERVICE!
The delivery that my package came to deliver was a darling person once again thank you very much

Little good to say about the delivery. First time my package was not taken with the delivery person, the second time my appointment was changed by Reviva to a moment when I was not at home and the third time the delivery person was 5 hours late. Greetings!

Neat people, friendly staff. Doing exactly what is required from the customer. Top

3 times appointment made and not honored.
These prophet prayers are liars.

neatly delivered on time
friendly and '' quiet '' delivery of package
correct "corona behavior" "

You know who is coming, and time span shortens until you get a call from the delivery person that he will be there in 5 minutes

Petty only five stars are Possible, 10 stars would be Better for this company with that smile. What did a big smile Always On Time And Always Positieve. keep up the Good work.

My new kpn device was to be delivered through this company. As delivery time indicated between 9 and 13, however, I was told on the day itself that this would be between 11.30 and 13.30. Waited at home all day, at 1.30 pm I was informed that the delivery person would be there in half an hour. Even then we waited neatly at home for the doorbell. Until suddenly I received a message that it had failed because I was not at home !! Angry called to the service, which could not mean anything to me because I was not at home during the delivery moment. The woman Ursula did not want any of this because the delivery person would have been real, he would have confirmed this. I'm not doing this for fun, am I ?! She was very curt and very unfriendly, couldn't think in solutions and I had to reschedule. This went wrong with me and I said very clearly that the service is extremely bad and the delivery person incapable! Delivery person would also have put a note in the mail, found out today that this is also a lie because there was nothing in the mail? The day after, having it delivered again, here too the delivery person was later than planned, was only just in time for my work. Bad service !!

Easy to make an appointment, to be kept informed (sms / mail), quick response when you send an email, phone call from the driver that he / she is on the way. Everything TOP

Friendly delivery person friendly and correct communication with tell2 and reviva

Delivery faster than agreed.
Friendly man. Neat call in advance

According to the agreement, the order has been delivered. well informed in between what time they would arrive. A friendly employee came to the door.

Had specially requested for delivery NA 17.30 and would be called 15min in advance. Come home at 7:32 and the deliverer was there before without calling, package not delivered. Very bad...

The company Reviva was robbed around 24 August. Made delivery agreements for telephones are not met. I extended a contact via Tele2 and ordered a new phone. The device has not been delivered 2 weeks after concluding the contract. Reviva itself says nothing about the real reason for the long wait. Tele2 told me by telephone about the robbery at this courier company.

Was called in advance that one came and lady who worried was professional, explained everything well and worked quickly.

Bad, bad and bad. Delivery person is the first appointment just did not show up, after telephone contact showed that the deliveryman his phone was broken and they knew or could not mean anything to me. Immediately a new appointment made by phone for the day after (confirmed) I call to check the day after whether it is in the lady told me that no appointment has been made! really dredge this.

Super satisfied with the very customer-friendly delivery of this company, this week 2 times a delivery gehad! Very clear about the time.

Package not delivered, not even at the door. Delivery between 12-15 pm and package is canceled at 11 am. Very strange. Now he's missing

Friendly delivery girl, neatly called that she was on her way and delivered the package neatly within the time frame. Good service especially with the telephone update about arrival time!

Very friendly and correctly helped by the person who came to deliver the new 06 from my daughter

Very satisfied with the delivery and his new device.
Beautiful device with many possibilities and very good camera.

Very bad customer experience ... rude and absolutely unprofessional staff.

Errors made with the delivery and initials on the contract. With Tele2 it was there and not with them. Dissatisfied the delivery person was very rude

Poor service. I received an e-mail that my package was ready for shipment and a second later an e-mail that the courier had been . incidentally, I would be called 15min before it did not happen. Next day I would be called before and again not happened! It was delivered within the agreed hours.

You can choose your own date and time frame, be kept well informed. So good delivery!

Last week I was on hold on the telephone as client number '48 in de wachtrij'.

Unreliable delivery men who deliberately deliver the wrong packages to the neighbors.

Everything delivered within the agreed time and a phone call 20 minutes before arrival.

Was right on time. Package undamaged. Friendly delivery person.

delivery between 10: 00-15: 00, no delivery seen, received a text message that the delivery person was delayed by 2 hours. No one has been at 6:00 pm.
Call customer service -> 50min waiting time.

Very incompetent club, poor service.
Never again!

Tip for tele2, stop the collaboration with these guests.

Delivered quickly a bit late but still within the reasonable time

Delivery person was half an hour late, which was annoying since you wait all day for the package. Furthermore, the delivery was handled quickly and neatly.

Received a text message that I could make a delivery appointment, received a text message at what time the delivery would take place and 15 minutes in advance the delivery person called that he was almost there :)

Very friendly, professional and good service with both the on-line request and the delivery person.

Super enthusiastic delivery person came to deliver the package. A little time for a nice chat, furthermore the things are well recorded and delivered. Very satisfied !!

he explained exactly what he was going to do and was very friendly.

First appointment canceled the day itself by Reviva, but the second appointment was neatly fulfilled. Tribute to deliverer Mohamed, very friendly and called nicely in advance! Satisfied!

Very polite and friendly delivery person. Called neatly in advance and was clear in his explanation. There may be more of me like that.

Very poor service, do not agree on appointments, refuse to offer any form of compensation for costs incurred, dog-wide customer service. in short, mess, do not go with it

Top service easy and smooth and understood my situation. Very grateful for that

Very nice day in advance a period and they call fifteen minutes in advance that they are on their way. Multiple companies can take an example

Excellent, fast service. Only it is indicated in advance in the e-mail that there will be a notification if the delivery person is nearby. That didn't happen. Only in the morning an SMS that the time period has become shorter than indicated in the first instance.

I have a bad experience with Reviva. At the first appointment things seemed to go well at first. Signed up on the website and made an appointment after the weekend. Website states on the day of delivery that the deliverer is on his way. However - saw no one and the next morning Reviva appears to have canceled my order with Tele2 without my knowledge. So if I was on the phone for an hour to reactivate my order at Tele2.
A week later (because new order = reconnecting in the queue) another attempt, but that also went wrong. This time Reviva will inform you - again for unclear reason - by SMS on the day of delivery (!) That the delivery cannot take place.
I was able to make a 3rd appointment online right away and it eventually went through.
3 times partly taken off / worked at home to receive that phone and only on the 3rd try it went well.

Good service, I was always kept informed, also of the delay that occurred. The delivery person also called fifteen minutes before arrival to report, very nice!

My device would therefore be delivered on Sunday 10 March between 11:40 and 13:15. So I have thrown away my working day to stay at home (I hereby report that I am a self-employed person). After having been home all day, I received NIKS. After calling, Reviva said he could only arrive at half past seven because he missed the package (note: I was home all day). On the map he drove again in the neighborhood but then went to the other side of the city. I had my engagement at 5 o'clock. I will not wait until 7, not even knowing that it is actually delivered. We moved the date to today, Tuesday, March 12. Just being called with Reviva and the package stood up: delivered (Sunday, March 10). That is not true and it appears that the package is still with them. Today I hear more about this breathtaking spectacle. Tele2, please do not do business with this company anymore. You are cutting your finger on this yourself.

Update: I would soon change package service Tele2, because this company plays with the time of their customers. I already have 2 working days (as a freelancer, the money does not come to me) home for Jan with the short last name. I just had to select a new appointment on their site. Tomorrow the deliveryman "comes". I will notice it. These are not doing business.

Well organized, well announced and professionally delivered

Three episodes, two times later than the promised period (half an hour and two hours)

Very bad company, that these types of companies still exist.
We had made an appointment for delivering mobile from kpn. They would deliver this on Tuesday between 3 pm and 6 pm.
What do they do, they are on the doorstep in the morning at 11 am, so we were not at home.
Then made a new appointment, deliver Thursday between 6 pm and 9 pm. Stayed home all evening, no delivery person.
I started calling this company on Friday. We were put on hold for over 1 hour and 15 minutes, after which we were told at 6.30 pm that they were closed at 6 pm. They could have said this at 6 pm, that saves another half an hour.

Now our problem, no mobile and no contact with this company.

People, please do not work with this company, you will regret it !!!!!

Delivered too late. Too much banging with delivery and contract.

Neatly called in advance, nice delivery person. Very satisfied.

Delivered exactly as agreed.
Clear advance notice!
Great.

I am very dissatisfied with Reviva. Last Saturday my package would be delivered between 9.16 and 11.16. I haven't seen anyone at 1 pm. Called you. Unexpected circumstances - later delivery. At 11 pm I received a message to make a new appointment. And immediately afterwards a message that the delivery person had stopped by at 10.16 am and that I was not at home then !!
Fortunately, the delivery person Kevin delivered the package on Monday by appointment.

Great delivery! But keep passing on the correct status and no standard fit's all message if a delivery person is sick. Communicate this, this can happen and is no problem. Death eater in status message "we missed you ...". You did that only afterwards, well resolved to deliver the next day in between and telephone explanation, hence still positive, but work on reporting!

I find it downright ridiculous that I have been in the queue for customer service more than ANDERHALF HOUR. Something can be done about that, if you label yourself as excellent service, you have to live up to that.

I received a call about six times after I rescheduled.

Super neat delivery person, give a time indication in advance and that is well maintained. I am very satisfied with the service.

good delivery announcement.
Neat delivery

The worst delivery service in the Netherlands. I had bought a new phone through Tele 2 that would be delivered by Reviva. The package would initially be delivered to my parents (Thursday), but because they did not have my passport, I called back that same morning to make a new appointment at my work the next day (Friday). would find. Then in the evening I was called by a courier at 7:00 pm - that he was in a traffic jam and would be there in 20 minutes. To which I indicated that I had already moved the appointment in the morning to the next day and thus ended the conversation.

The next day (Friday) I got a call from Reviva that the package could not be delivered today due to an error in the system, which I understand by the communication that clearly did not take place with the courier. Reviva would contact me about a new appointment and informed me that they were also open on weekends. After I still hadn't heard anything on Sunday afternoon, I contacted Reviva again to see the status of my new appointment. She told me that she could not see where the package was at the moment and therefore I could not schedule a new appointment, she also pointed out that they still had to receive the package from Tele 2 - to which I indicated that the package was already delivered to a delivery person. and this could not be the case. I got angry because how can you 'lose' a package for 4 days? I indicated that I wanted an answer that day about where my package was and I wanted to schedule a new appointment, after which the (not so friendly) lady told me that she would contact me that day.

Monday morning at 8 am, I still hadn't heard anything and decided to contact Reviva again - the guy I spoke to indicated that the package was correct but that it still had to be registered and that I would then could only make a new appointment. He would keep me informed and indicated that I could expect a call before noon. You guessed it ... it was noon and I still hadn't heard anything. I decided to call back myself and could indeed schedule a new appointment. The times at Reviva are quite far apart and I indicated that I would like to receive the package at work for 1 hour because I had an appointment myself afterwards and would no longer be at the same location. He could take care of it because of everything that had been done wrong. The next day (Tuesday) I received a message 'your delivery person will be at your door between 13:24 and 15:24 and these were exactly the times that I am not present. I then called Reviva again to report this and the (not so nice) same lady answered who indicated that this could not be changed and I had to find out for myself. She told me that she could not find anything in the system about the agreement I made with her colleague to have it delivered before 1:00 PM. In addition, she did not agree with me about the number of times it had gone wrong, because it was not indicated in her system. Sorry but how can you treat your customers like that and call me a liar?

I hope this post makes it clear that the communication within this company is not normally bad and I hope you see this and take it seriously so that this can be improved!

Driver could not find it, instead of leaving with not home notification, he called nicely. Afterwards he also apologized while I was happy for a long time that he had taken this trouble.

After 3 days my package finally delivered. The package would be delivered on Sunday. Not showing up without giving reasons. Emailed and called, no response and 2 hours on hold without getting someone on the line. Monday I waited all day but did not see a courier. Called in the evening and received a promise that it would be delivered the next day. Tuesday afternoon finally delivered. In summary, I can be brief: not satisfied

top friendly employee and what they say they do too

we bought a phone + sim card via tele-2, then we made an appointment and after waiting and waiting we called them and they said it went wrong, then we made another appointment and it would come today but after waiting we called them again, and yes there was a malfunction, we are very shocked because we had to meet 2 times every time it went well with our previous mobile but now it went wrong, I hope they do something about this we also looked go to the cash register website and there they are.
With angry greetings

Everything went well. Very friendly delivery person and on time.

A really bad transport company! Just wanted to switch to KPN. Ordered SIM-only and waiting for SIM card. But unfortunately I had to wait twice for nothing for my SIM card, because agreements are not fulfilled by Reviva. Is casually told that I was not present via text message, while I was there all day to receive my SIM card; have my bank card and driver's license ready! I was still looking at the letterbox, not a note left by Reviva! Reviva didn't even show up! And that up to 2x, so my order is now canceled by KPN! Maybe "Radar" or "Kassa" should do something against such companies as Reviva? Cold shower for Reviva !!! Worthy of 0 star! Really!

Top 20 minutes in advance and he arrived exactly 20 minutes later. It took 2 minutes and then the delivery was done. Perfect

Well very bad, indication delivery time was 2:40 PM to 4:40 PM, they only arrive at 6:14 PM, my whole day to the moon. That could be a lot better. Telephone exchange ho but waiting times from here to Tokyo.

1 star is still too much. You make an appointment for a time slot. The first time they didn't come at all without giving a reason. The 2nd time only more than 4 hours after the agreed time. In short, worthless. So if you feel like waiting all day for something that doesn't come, order from this company

Super. On time and the phone call a few minutes before delivery, fine.