Poor communication, driver drove 2x past my city, ...

Poor communication, driver drove 2x past my city, the agreed time was 09:00 to 13:00, after 13:00 nobody came by. called the help desk who said the driver would not arrive until around 6 p.m. can happen so I finally waited all day at home for nothing because he never showed up. I still had to miss my job here ?? do you make that credit?