Retro Active Arcade Reviews

Toys toys and more toys.... Easy to deal with, even if it's just $5. They treat you as a customer from start to finish. This place truely is retro, from products to customer service.

These guys do amazing work! My family got me a Monster arcade for a special occasion and I could not be happier. They made sure I was in the loop during the design and build process and went the extra mile to make sure my custom decals were perfect. Highly recommended.

A very big thank you to the staff at Retro Active Arcade for the personalized service and attention to detail with my order. I was very impressed on how knowledgeable and willing to help the staff was when answering all of my technical questions. It is also a bonus that they are Canadian and are pushing forward this amazing hobby. Keep up with the very informative YouTube videos!!

Excellent to deal with and very knowledgeable about the game world. Looking forward to my next project with them.

Loved the retrocade I got from them! Best fight stick I've used in a while, and nothing like beating super meat boy with an arcade stick. Loved it. Can't wait to get some more gear off the site!

Update: I could not reply to Casey's response directly so I made another review to address this to give people a clear understanding of what happened. I put my response to his comments in brackets below.

Update 2: My second review was deleted which detailed more of the wrongdoings of this company. Casey now has stated I will not answer my calls which is because he has called twice within a two minute span on a Sunday. An e-mail would do to explain how to fix the problem instead of framing it in a misconstrued light. Also my other review was deleted which

Casey's response to my review:
Unfortunately you refused to do any troubleshooting and expected a personal service call which I was very clear that we do not provide. (this is an extremely false statement. We both were on the phone together and were troubleshooting the problem. I unplugged and replugged the cord the trackball was on and I recall you asking me to try certain USB slots and explained the difference between the blue and black. We also tested the joystick as I was on Street Fighter II and told you I could not change characters on the load screen or block when I was in game. But since that was a phone conversation with no proof here is an exact e-mail I have on record.

Hi Casey,

Thanks for the phone call. In terms of the joystick issue when I trouble shooted the issue it seems like the wire connecting the joystick to the pcb board is faulty. When I switch another wire to the left switch it starts working again with the opposite effect on the other switch.I or a friend can be home Wednesday mid-afternoon Halloween Day if you give me a little time frame. I would appreciate it, just so I know an expert like you will get it fixed and working. Anyways, if you think you have a solution I can definitely try via e-mail as well.

Thanks again
I never once expected a service call, I was confirming with Joe if you were coming since you told me that you would confirm but never did. Obviously, this e-mail shows that I troubleshooted I have others at well regarding all of my points)

Your issue with the trackball was due to a problem with the Hard Drive or the port that you had it plugged into after taking it apart to move it.(I took pictures to make sure I plugged the cord into the right USB which I confirmed with you while trouble shooting) I was willing to send you a new HD that day but you knew we were coming out with the new game list shortly so you insisted to wait for that version instead. (a new HD that day? Another lie. If this was true, then why did the company make a big deal that I send my current HD back before sending a new one? You were going to send it out of good will without receiving my old one? Highly unlikely, since you made me send you my old drive first before sending out another one to me and even made you send the tracking number) The option was yours and you chose to wait. (I chose to wait? Another false statement. I have many e-mails that requested that I wanted a quick resolution as I really wanted my machine to be fully functional)

I will always be happy to speak with you about any concerns that you may have as you well know so this is a bit of a surprise 6 months after your purchase. (Like I said, I let all of the wrongdoings against me go as it was Christmas and I knew you guys had many great reviews, but after this last experience which you still have not given me tips to fix I couldn t sit around anymore)

In short you couldn't use your trackball for over a month by choice and we are the horrible people that put you through that (This is an insulting and immature comment. I never did once make this personal and say that you were horrible people, I am simply stating the horrible service I have experienced, I do not appreciate your sarcasm). I stand behind what I said above and you are welcome to contact us at anytime. Even on a Sunday...... (I think it is silly that you insinuated that you are always available for contact even on a Sunday when I have been waiting for a response for this recent incident for over 4 business days.)

Have the Beast 4 player cabinet since 2015, and love it! Top notch super-solid build, and fantastic customer service!

This was my first purchase from Retro Active Arcade. I found what I was looking for quickly and for a great price! The order was shipped within a day and arrived a day earlier than expected, in perfect condition. I couldn't be more impressed.

Bought a 2 Player Bartop from these guys and the build quality is superb. Works great and worth every penny! The picture doesnt do it justice.

I have made multiple purchases from Retro and have nothing but good things to say. The entire experience has been excellent. This includes the easy ordering process, the speed of the shipping and the customer service. Casey and Jordan where very helpful in answering all of my questions (even the dumb ones).

I purchased a 2019 in 1 board from them and we love it. Jaclyne has been very helpful in getting my board setup, just email her or call. It's really not that complicated, a lot easier than I thought... just watch the tutorial videos on their website and it's quite easy to do. There are also a lot of helpful videos on YouTube.I

Purchased the 4 player pedestal arcade and it is 10x better than what you see online. Craftsmanship is top notch from the cabinetry to the last wire loom screw. They even helped me find graphics to match what I was looking for. Excellent service. Very polite and professional throughout the entire process. Best of all is this arcade is solid gaming with proven to work titles. Buy here and save time looking at those machines promising 20000 games which are hacks and low quality.

Very knowledgeable and helpful. Great customer service!

We got a 4 Player Monster Arcade unit from Retro Active Arcade for our office in Toronto and it has been amazing! I highly recommend working with them!

Myself, I have seen gaming machines in many places but not of this quality.

Just got mine!!!!! Great service and speedy delivery. Best quality and hundreds of fun from great selection of titles. With this unit I plan on looking more into arcade cabinets in the future. Legit builds to last.

Staff is very knowledgeable and very responsive with any and all the questions I had. Casey contacted my by phone several times to help me troubleshoot setting up the system and my system works great! This was my first home arcade system, and it was a success thanks to RetroActive's youtube videos and the staffs knowledge and help.

Best Information on the Net for building arcade games

My go to arcade store. Always help full having questions. Good selection of arcade parts.

What a great little shop for game lovers. Casey is super nice and knowledgeable, and his custom work is amazing. Highly recommend!

Awesome guys you do good work!
Thank you.

Made a special trip out of my way to go see this place. It was pretty much empty save for a few buttons, joysticks and other parts. Not at all what it looks like on their site. Was very disappointed. Maybe I just went at a bad time, but an empty store doesn't exactly inspire me to go back. Was quite disappointed.

Great product and customer service. Arcade works amzing!

I recently purchased a couple custom arcade cabinets and the craftmanship is fantastic! The customer service was awesome and their response times were great, these guys seem really passionate about what they do. I will definitely use them again for future projects. I have used various other websites online who offer similiar products and have never had as postive an experience as this one.

Love this place, they got the parts I needed in quickly. The staff was very helpful and friendly. I ll definitely go back for all my future arcade needs!

Ordered buttons, controller cards and a spinner on Saturday. Received on
Wednesday. Prompt service. All materials arrived in good order and functioned as advertised.

Amazing customer service, quick shipping and quality products. Awesome user help videos as well. If you haven't checked them out you should. Casey is a wealth of knowledge and is not guarded in sharing it. You can tell he really cares about his business and what he does.

I purchased the Brook PS3 / PS4 Converter and initially didn't work with the steering wheel. I contacted RetroActive and Joe got back to me so quickly. He researched the fix for me and sent me the information. All is working perfectly now. I'm very happy with their customer service.

Extremely knowledgeable and welcoming staff with incredible state of the art in house arcade builds and everything you could possibly need for your own personal builds and mods. Support local!!!!!!!!

First found these guys at the Edmonton expo. I ordered a unit from them and I absolutely love it. My friends all come over and we relive our youth. Everythjng is legit arcade quality. Takes a while for the receive as everything is built to order but that's fine with me.

Amazing! I had to rush there after work and they took care of me without rushing me out the door! So glad to shop and support local!

Awesome company! The go to place for all my arcade needs. Great service and quality products.

Great people to deal with, honest and you get what they say your buying.

Quick customer service responses and very fast shipping. If you order online but pick up locally, its only $2.50 for shipping!

2 years ago I had Casey and the team build me a 4 player stand up arcade machine and I have been loving it ever since. Recently, I had a small problem with my machine and Casey went above and beyond fixing it in a few days. Dealing with Casey has been awesome - you can really see his passion for what he is doing. If you love arcade machines and are thinking of getting one, I would recommend Retro Active all the way (get the custom built 4 player!)

I ve ordered parts for a old cabinet I have several times. They have been very friendly and informative when I had questions on how to hook up the parts I ordered. Great place to get the parts I needed to keep my old machine running. Highly recommend

Update: I have responded to Casey's false rebuttal on another review as I exceeded the character amount.

My apologies with the lengthy review. I had exceeded the character amount so I posted the rest via attached pictures/separate reviews.

First and foremost, I was going to write this review on December 2018, after the deplorable customer service I had experienced with Retro Active Arcade but had decided not to as it was Christmas and I read many other customers experiences with the company and it seemed like I was the only one who had a poor experience; so I stupidly decided to give the company a free pass. I honestly did not want to receive any backlash of giving them a poor review since they were such a highly rated company.

However, after another recent poor experience I decided that this company needed to be accountable for their actions so that many other customers would not share the same fate as me. Before I get into the details, I would like to say that I have records of all of the e-mails that were sent back and forth and double checked them to ensure I had all of the facts.

Experience #1
After paying for my arcade on August 25, 2018 for a total of a little over 4K (including curbside shipping) I received an e-mail that all was good and that it would be shipped to my house when the arcade was built.

Jump to October 4th, I received an e-mail from Joe the customer service manager stating Casey had mentioned to me that you d placed your order for pickup but are now interested in having it shipped to you. Casey then e-mails me it s a great thing that shipping is a flat rate of $225 within Alberta. Sorry, but I don t want to pay shipping twice. Long story short, I had to find proof that I already paid for shipping (since I live in Calgary) so when I sent a picture of my bank transactions of the total price I get an e-mail from Casey that stated Ya we figured that out already thanks, how about a sorry?

He apologized in another e-mail and I said no worries and moved on from there. There was nothing that indicated to me that there would be more trouble and people make mistakes. Not too big of a deal I thought since Casey mentioned they were building over 20 arcades for a company in Calgary so they were quite swamped with work. However, is it right that I should suffer from communication issues because you re busy? I give them a pass.

Experience #2
I receive the arcade on Friday October 12th and I was quite impressed. Everything looked good until I started to play it with my friends that evening to test it out since I had planned to host a huge Halloween party on October 31st and wanted it working. Unfortunately, the player two joystick was not working along with the trackball and other gun games glitching.

E-mailing seemed to work so I fired off a message to Joe and Casey that Friday. Casey called and he was happy to try to troubleshoot the problem (checked USB, reseated the wires, tested with the mutlimeter). I had no experience with arcades so I assured him that I needed more help. He told me that although he did not do service calls he was a nice guy and would pop by on November 3rd to fix it since he would be in town taking care of that huge 20 arcade machine undertaking setting it up for that one company. After the phone call I e-mailed Joe to confirm and he stated that Casey would not be making the service call anymore and that there would be an update for the game list. This would fix all the issues and I quote the new drive will be ready in the next 2-3 weeks for us to send out . Perfect! So that brings us to at most close to Halloween I thought. Continuation of experience 2 and experience 3 is posted on the next review

Just bought an arcade machine and it s amazing. Great smooth process and trustworthy purchase. Love it

Casey does great work and does exactly what you want and more!

Bought a custom Brute cabinet. They knocked it out the park. Any questions I had through the process were answered. I couldnt be happier with the cabinet and experience of buying my first arcade machine. If you are looking for a arcade cabinet, give Retro Active a call. You wont regret it.

Amazing experience! I ordered t-molding and was given an estimated ship time of a week or so. Ordered on Monday, processed on Tuesday and received by Friday, despite delivery being expected the following Tuesday.

Quick, efficient and great product!

I recently received my custom beast four player arcade machine. It is awesome, I m so happy with it. A big THANK YOU to the entire retro active arcade team. The build quality is exceptional and the customer service was great! I really enjoyed being part of the design process for the custom graphics. Casey was very helpful during the entire process and was always very quick to respond to all my emails. This arcade machine is definitely the masterpiece of our game room.

Thanks again,
Steph

If your looking for a brand new pinball machine in Edmonton Alberta this is the place to go. Titles from Stern pinball, Jersey Jack pinball, American Pinball and Spooky Pinball. Easy to finance. Also hands down the best place to have your arcade machine built. Stop in or give them a call.

I ordered a Pandoras Box jamma model and I am so glad I did rather than buy one from random Chinese sellers on eBay selling clone/fake Pandora boxes. I paid slightly more here but well worth the hassle and money for the real high quality product with super fast international shipping from Canada to the US. I love the fact that I actually got what I paid for! I am recommending to all my friends and family to buy from you good people up north! I will be buying more stuff from you in the future! You have made my 10 year old daughter a very happy young lady! (her dad too!) Thank you so much!

I ordered a 60 in 1 Icade Jamma board, harness, switching arcade power supply, buttons and joysticks annd refurbished my 1980 Pac man cocktail from Retro Active Arcade and it has become my most reliable arcade machine at home. It is everyone's favourite. The great thing about Retro Active Arcade is that when you purchase parts from them, you are guaranteed that the parts work due to their strict quality control. You don't get that service from Chinese suppliers.

Excellent customer service. Helpful and easy to understand explanations. I will definitely be back for any and all other inquiries.

I've bought a few parts from them now and have found the knowledge and frank advice given to be fantastic, Casey doesn't try to upsell if it's not needed, real advice from someone who just wants you to enjoy your machine.

I would like to thank Casey and Jaclyne for all their help in building my dream machine - The Raptor. Both were very helpful during the entire process. Great customer service.

The work Casey puts into his machines are obvious. Quality parts and great craftsmanship. The machine looks and plays amazing. It takes me back to my day s as a kid plugging quarters into my favourite arcade games. My only problem now is which of the 5000 games do I want to play first!!

If you are on the fence whether Retro Active Arcades is where you should purchase your machine let me tell you the money and the wait are worth it.

You get what you pay for and in Casey s machines they are worth every penny.

For those about to purchase be patient with the build process. My machine took about 2 1/2 months. Casey is not slapping these things together to just get a sale. There are products on the market that sure you could pay less for but again look at their quality.

The Raptor is a tank. Myself and my family will get years of enjoyment out of it.

Again thank you Casey and Jaclyne.

Lots of parts to select from, great service and prices

Always fun to play old video games you just don't see anymore. This company also has very pleasant staff when you walk in the door, you are greeted with a smile.

There are very few Canadian based arcade supply shops as is, and thankfully I found out about RetroActiveArcade! I placed my order in the morning, and it's already shipped with a tracking number provided - same business day shipping is always a bonus! What amazing service indeed, and got prompt email notifications throughout the ordering process. I wish them continuing success and hope they continue to carry new parts/accessories for all of us who are into the retro arcade build. Highly recommend them, and would purchase from them again without hesitation.

The picture posted with this review were purchased from a competitor.

I had purchased a jamma board from them a couple of years ago and I was happy with their service. When I called them for some technical help they were very helpful and solved my issue in minutes. This is why the rest of my review is even more disappointing.

In June I wanted to buy an arcade machine, and because of my previous dealings with them they were definitely on my short list. I drove 8 hours to go see them and 2 other arcade sellers nearby. When I walked into their office, Casey was at his desk. I told him I was looking to buy and that I drove quite a distance to check out his store. I told him I didn't need a unit that day and was wanting to check out the quality of his machines before I put my order in. If he had a unit available that I liked I was also willing to purchase that day as well.

Casey barely left his computer and was definitely more interested in whatever was on his screen. It really seamed like I was bothering him. His answers were very short and he seemed genuinely disinterested in anything I was asking him. I asked him if I could see inside a machine. He asked why. I said if I am spending a few thousand dollars on a machine, I would like to see what I am buying. He said no and that in all his years in this business I was the only person to ever ask this. I was quite shocked by his reply and I still don't believe it.

I could see that his quality was top notch and I was impressed with the machines he had on display. His arrogance really turned me off. Imagine buying a car and having the salesman be offended that you would dare want to see under the hood. Crazy. Maybe he thought I was a tire kicker or maybe he thought I was trying to steal his trade secrets. Whatever his reason, any good will I had from my previous dealings with him evaporated. I had money in my pocket and I was wanting to give it to him.

I had my daughter with me and as we left the store we both looked at each other and were like "what just happened"? We were both so very confused.

We went down the street to another seller and the salesman there was extremely helpful. We were there about an hour and they showed us inside their machines and gave us a great tour. I purchased a virtual pinball machine from them for over $5000. Casey at Retro Active Arcade had the exact same pinball machine in his showroom for the exact same price. They loaded the machine onto my pickup truck and sent me on my way.

Last month I bought an arcade cabinet and had it shipped to my house.

The posted picture are my virtual pinball and arcade machine purchased elsewhere. I am extremely happy I didn't give Casey any of my money and couldn't be happier with my purchase.

Casey's arrogance and combative attitude lost him a customer that day and in the future.

Definitely a horrible experience.

REPLY: You may find it hard to believe I was wanting to purchase an arcade system if I saw one that I liked but the proof is I drove home the very next day with a virtual pinball worth $6999. A few months later I bought an arcade machine valued at over $3000. Your arrogance cost you over $10,000 and your reply just reaffirms my experience.

If you buy from here, you may very well indeed get a quality machine, but if anything goes wrong, Casey's first instinct seems to be a confrontation, and to become very rude.

Still happy with my pinball and arcade bought elsewhere!

This place is so great! Great staff, great selection of arcade parts.

Great experience with Retroactive! You can definitely tell these guys know what thery're doing as soon as you walk in the front door. Casey and Jordan do some seriously amazing work. I purchased a few decals from them and was very happy with the work. Highly recommended.

Amazing selection, knowledgeable staff, competitive prices, and an absolute breeze for ordering and getting help with the details and functionality of the items they stock. Quality components and fair price = 120% VALUE. 10/10 would recommend to everyone.

I have not received my 4 player pedestal as of yet. It's shipping now, but I wanted to give a review on my experience with the company and I will update this once I get my system.

I wanted a 4 player for my game room and I found Retro Active Arcade. At first I was worried about it being in Canada, however, after reading reviews and not finding better options here in the states, I went ahead and order this. We actually waited a year after contacting Casey before my wife let me order it lol.

Spoke with Casey for most of the early going, than Joe took over once it was almost completed. Both of them were very helpful and Casey was not trying to sell me extra stuff. He explain what each item would bring and if it was worth it on my end. I ended up ordering it, with the LED buttons, fusion buttons, and Mario decal to go with my Super Mario Bros pinball machine.

The only thing that was frustrating was the broker (nothing to do with Retroactive). As I have never order something outside of the states that cost more than $800 bucks, I didn't know I needed one. After calling a few that Casey gave me the number for, I ended up going with border buddy. Others I called ended up either not calling me back, or gave me number to another part of their company. Just felt like a run around. Amanda, at borderbuddy (which are great), worked with me and she made it super easy along with Joe at retro. I would go with them again if I ever need too.

I guess the main thing was that I had to wait till the item was ready to ship before I filled out my information. Amanda was good though and Joe talked with her to get the ball rolling once it was shipping out.

All in all, it was great ordering from Retro and I would tell others too also. Just waiting on my machine to come in and I will finish this review.

Update:

So I have had my game system for about a month, and I must say we are enjoying it a ton. My wife, sister and brothers play all the time. It came in a big crate and it protected it really great. You must get a crate (well you don't have too) if you are shipping to the USA. I just feel it will stay safer that way.

My wife sister and I carried it upstairs. They had one side, I had another. It was hard as hell hahaha. If one of my brothers were here, we could have done it easy, but my wife couldn't wait to play it, so we did it. It is heavy, so make sure you have 2 strong people there, or a determined wife lol.

Games are playing great. We really like the Metal Slug series. Up to number 4 now. There are a lot of games from around the world which is cool. Games I never even heard of, but are fun to play. We really like the 4 player games, so any games that are 4 player we play. Oh my wife loves loves loves super burger time. We wish they made that game longer, but its actually 2 players at the same time!!! Pretty damn cool.

Quality is great. I feel like this will last for years and years. And the way they did the machine, if your joysticks or buttons wear down over the years, it will be easy to replace. So don't be afraid of worrying about what happens after 10 years of playing. You can replace it easily yourself.

Overall I'm keeping the 5 star review on them. This is a great product and well worth it. You must get 4 player though. It's worth the extra money. Way more fun yelling and having a good time with 4 people.

Edit: Updated the chairs :). Couldn't find a yellow chair in that style so had to go with orange.

Great options for custom built arcade machines at good prices. I had a service issue following purchasing an arcade but the owner was very helpful and walked me through the solution over the phone. I was impressed.

They have many vid's on Youtube educational / tutorial and are reachable by phone. The guy knows his stuff & has been helpful in my questions when it comes time to buy my gear I am going to acquire it through them. Thank You!

True arcade people great people nice products send.me the machine thanks

We got a custom made arcade and Retro Active was fabulous! Jaclyne walked me through the process, kept me up-to-date on the build and followed up right after delivery. Kudo's to Casey and the whole RetroActive Arcade team.

Retro Active Arcade stocks nearly everything you need to build or repair arcade machines.

They promptly respond to emails and Jaclyne was extremely knowledgeable and helpful in ensuring I was buying the right size cables for the buttons I selected.

If you're building a MAME machine this store will have most if not all the parts you need. Happy to support another great local business. 5/5

Casey, I believe is owner and operator of this company. Really passionate about his work and company. Has tons of YouTube video on arcade parts and system that can you can learn lots from.
Order a small order for silencer for my Sanwa bottoms, Casey was a very easy guy to order from, only wish he had his store in Toronto. You should get your arcade parts of this guy, knows his stuff and is actually passionate about arcade related things.

I just picked up my custom 4 Player Monster Series Arcade Machine. The entire cabinet turned out perfect! The experience with Retro Active was stress free and smooth. Jaclyne has all the info you need to get the order placed and once I had my theme confirmed for customization, Casey did what Casey does best and brought that machine to life! Amazing job with the graphics and top notch cabinet qaulity!
Thanks again
Andrew

I ve been dealing with these guys for probably past 6-8 months while I ve been slowly building my arcade and they ve been great to deal with. Casey and Rob are easy to get along with. They usually got the parts I need and if they don t they always go out of their way to get them in, even if they are back ordered they still do their best. Always good with answering a couple questions too if a guy is stuck and the you tube videos they post are pretty informative. Hope they do more videos on different topics in the near future, definitely look forward to them.

Recently started getting into Arcade hardware and learning how to do my own mods. From the moment i walked into Retro Active Arcade i was welcomed in and was enthusiastically educated on all the questions i had. From their massive inventory to their super low prices and incredible craftsmanship put into their state of the art Arcade cabinets, this is HANDS DOWN the #1 spot for EVERYTHING arcade.

I just got my custom arcade monster system from Retro Active Arcade. It's amazing! Everything is high quality! I have fond memories of playing arcade games and now I get to relive my youth in the comfort of my own home!

Thanks Casey!!!

Very helpful and knowledgable guys...great to deal with

I visited here in July while on a trip to Edmonton. I wanted to buy a DIY kit for my husband for Christmas and no idea what I needed. Rob was awesome. He talked through everything I needed. I finished my order and received it at my home less than a month later. It sat in its box until Christmas day, but my husband was thrilled. He is going through the building process now and will hopefully soon get to enjoy this game. Thank you for all you help!

Just picked up my Retrocade Victory fightstick today from Retroactive Arcade. Top notch product. Casey and Co. Did a flawless job, creating a one of a kind stick for me, with the best quality parts on the market. Casey really went above and beyond to make this a special stick. It's definitely the best stick I've owned. Between Casey's workmanship, and Rob dealing with me, it was a smooth and very positive experience. Rob is very hands on with all of the different options and choices you could possibly want, full of useful information, and was always available if I had any questions along the way. They keep the customer always informed during the process as well.

The best part about this Retrocade Victory, is that Retroactive Arcade's staff aren't only providing the services, but also very active in the Arcade scene as well. They definitely will have me as a customer for a very long time, in person or on their website, you can't get a better group for your arcade cabinets / sticks parts needs!

Just brought my machine home. Super happy. Preloaded with 1300 games. It will be a great piece in the rec room for years to come. Thanks

I want to say thank you to retro active arcades for building me a such a unreal arcade machine.They were so helpful and easy to work with throughout the whole process with weekly updates to keep you informed and get you pumped up till the day i picked my machine up. Thank you so much it was the last piece of the puzzle for my man cave..

Love my PandoraBox DX. The 3D games are AMAZING! Thank you Retro Active Arcade

We are going to build an arcade some time in the future and I reached out to this company to get some information on joysticks. They were quick to respond and very helpful. Jaclyne was friendly and provided me all the info I needed for my future purchases. Also, I rather give my business to this company then to Amazon. Great customer service!

Great stock of arcade machine parts, as well as complete units.

Great guys to chat with, good prices and lots of experience with gaming. Need parts or custom builds see these guys!

I am building a custom arcade cabinet and have NO CLUE about how this stuff works/what to buy etc. I found Retroactive through a Google search and emailed to see if they would help me with some parts recommendations.
Casey emailed me in short order and helped me through the weeds and recommended some buttons/sticks and a trackball that would be perfect for my project.
I ordered about $350.00 worth of stuff from him, based on his recommendations and it is really great quality, awesome product.
Casey was more than helpful, I'm sure I was a bit annoying with all my questions and emails.
Cant wait to put all this stuff in my cabinet!!
Thanks again Casey and Retroactive Arcade!!
You are now my One Stop Shop for all my Arcade needs!!!

Easy ordering, helpful staff, outstanding product! So much fun! That's all, gotta go play!

Best advice out there on all things arcade! The people at Retro Active Arcade were more than happy to help me with my questions, were very prompt, professional and honest. Would highly recommend as your first port of call for anything arcade related

Casey(owner) is great and full of knowledge. Best of all, they have all the parts you need to fix a machine!

Excellent company to deal with. I had many questions on how to get started and Rob and Casey walked me through all aspects of what I needed and what would suit me best. I would highly recommend anyone to buy their arcade parts and or complete unit from Retro Active. I am already planning my next build. Thanks to everyone who help set me up with the games of my youth.

What an awesome business. We had a tour of the whole shop. The behind the scenes work shop and even the staff lunch room. They custom make arcade games supplying North America.

Wow! What a system these guys did. Absolutely first class and awesome customer service. I felt at sometimes they were more excited about the design of my machine than I was. I have had an amazing time already with my machine and I have become the envy of all my friends. I love my system and the experience was second to none. Thanks guys! #kurtrussellforever

These guys rock! I called and Joe spend time helping me with every question I had he was awesome great attitude. If you re spending money don t spend it on Amazon and call for info spend it here in these guys will teach you everything you need to know. Great job. I own pest control company and I m all about customer service. Joe went an above my expectations and I wish my employees were as good as he was!

Casey and Jackie were top notch in terms of service when purchasing my customized cocktail arcade with Iron Maiden logos. My new toy works stellar and they honored their commitment in terms of delivery and service. Looking forward to hours of entertainment going down memory lane playing Galaga and PacMan. Gamil " Up the Irons" Fayed

Great prices, very fair pricing on domestic shipping, and super service! Will gladly buy parts from again.

I've been following Retro Active Arcade online and at various trade shows for years. Casey and his staff were always courteous and informative each time I had any questions. I recently pulled the trigger on a Bartop with stand and my only regret is that I waited so long to finally do so. I will definitely be coming back for a full size cabinet down the road and fully recommend the company to others. If you have hesitations about purchasing a cabinet be sure to check them out at a trade show or pop by their showroom when COVID-19 blows over. They also have a tonne of pictures posted on their instagram, facebook and website of past projects.

We brought in a 1970's pinball machine that wasn't working, their customer communication and the service provided to us was excellent. The machine was repaired in a timely manner and is working great, I would recommend them to anyone.

They provided our oil site with a pedestal machine. It is a really well built unit that gets a lot of use up on site! We had a drive die and they were able to fix it up very quickly.

Ordered a Bartop stand and my expectations were blown out of the water! The build Quality of my product is incredible! Will, without hesitation do business with these folks again!

These guys are great. Amazing customer service and will be my go to shop for anything arcade related.

Bought a 2-in-1 switcher. When I couldn't get it to work at first, they walked me through it and now everything is working great. Fast shipping and great service!