The picture posted with this review were purchased...

The picture posted with this review were purchased from a competitor.

I had purchased a jamma board from them a couple of years ago and I was happy with their service. When I called them for some technical help they were very helpful and solved my issue in minutes. This is why the rest of my review is even more disappointing.

In June I wanted to buy an arcade machine, and because of my previous dealings with them they were definitely on my short list. I drove 8 hours to go see them and 2 other arcade sellers nearby. When I walked into their office, Casey was at his desk. I told him I was looking to buy and that I drove quite a distance to check out his store. I told him I didn't need a unit that day and was wanting to check out the quality of his machines before I put my order in. If he had a unit available that I liked I was also willing to purchase that day as well.

Casey barely left his computer and was definitely more interested in whatever was on his screen. It really seamed like I was bothering him. His answers were very short and he seemed genuinely disinterested in anything I was asking him. I asked him if I could see inside a machine. He asked why. I said if I am spending a few thousand dollars on a machine, I would like to see what I am buying. He said no and that in all his years in this business I was the only person to ever ask this. I was quite shocked by his reply and I still don't believe it.

I could see that his quality was top notch and I was impressed with the machines he had on display. His arrogance really turned me off. Imagine buying a car and having the salesman be offended that you would dare want to see under the hood. Crazy. Maybe he thought I was a tire kicker or maybe he thought I was trying to steal his trade secrets. Whatever his reason, any good will I had from my previous dealings with him evaporated. I had money in my pocket and I was wanting to give it to him.

I had my daughter with me and as we left the store we both looked at each other and were like "what just happened"? We were both so very confused.

We went down the street to another seller and the salesman there was extremely helpful. We were there about an hour and they showed us inside their machines and gave us a great tour. I purchased a virtual pinball machine from them for over $5000. Casey at Retro Active Arcade had the exact same pinball machine in his showroom for the exact same price. They loaded the machine onto my pickup truck and sent me on my way.

Last month I bought an arcade cabinet and had it shipped to my house.

The posted picture are my virtual pinball and arcade machine purchased elsewhere. I am extremely happy I didn't give Casey any of my money and couldn't be happier with my purchase.

Casey's arrogance and combative attitude lost him a customer that day and in the future.

Definitely a horrible experience.

REPLY: You may find it hard to believe I was wanting to purchase an arcade system if I saw one that I liked but the proof is I drove home the very next day with a virtual pinball worth $6999. A few months later I bought an arcade machine valued at over $3000. Your arrogance cost you over $10,000 and your reply just reaffirms my experience.

If you buy from here, you may very well indeed get a quality machine, but if anything goes wrong, Casey's first instinct seems to be a confrontation, and to become very rude.

Still happy with my pinball and arcade bought elsewhere!