Update: I could not reply to Casey's response dire...

Update: I could not reply to Casey's response directly so I made another review to address this to give people a clear understanding of what happened. I put my response to his comments in brackets below.

Update 2: My second review was deleted which detailed more of the wrongdoings of this company. Casey now has stated I will not answer my calls which is because he has called twice within a two minute span on a Sunday. An e-mail would do to explain how to fix the problem instead of framing it in a misconstrued light. Also my other review was deleted which

Casey's response to my review:
Unfortunately you refused to do any troubleshooting and expected a personal service call which I was very clear that we do not provide. (this is an extremely false statement. We both were on the phone together and were troubleshooting the problem. I unplugged and replugged the cord the trackball was on and I recall you asking me to try certain USB slots and explained the difference between the blue and black. We also tested the joystick as I was on Street Fighter II and told you I could not change characters on the load screen or block when I was in game. But since that was a phone conversation with no proof here is an exact e-mail I have on record.

Hi Casey,

Thanks for the phone call. In terms of the joystick issue when I trouble shooted the issue it seems like the wire connecting the joystick to the pcb board is faulty. When I switch another wire to the left switch it starts working again with the opposite effect on the other switch.I or a friend can be home Wednesday mid-afternoon Halloween Day if you give me a little time frame. I would appreciate it, just so I know an expert like you will get it fixed and working. Anyways, if you think you have a solution I can definitely try via e-mail as well.

Thanks again
I never once expected a service call, I was confirming with Joe if you were coming since you told me that you would confirm but never did. Obviously, this e-mail shows that I troubleshooted I have others at well regarding all of my points)

Your issue with the trackball was due to a problem with the Hard Drive or the port that you had it plugged into after taking it apart to move it.(I took pictures to make sure I plugged the cord into the right USB which I confirmed with you while trouble shooting) I was willing to send you a new HD that day but you knew we were coming out with the new game list shortly so you insisted to wait for that version instead. (a new HD that day? Another lie. If this was true, then why did the company make a big deal that I send my current HD back before sending a new one? You were going to send it out of good will without receiving my old one? Highly unlikely, since you made me send you my old drive first before sending out another one to me and even made you send the tracking number) The option was yours and you chose to wait. (I chose to wait? Another false statement. I have many e-mails that requested that I wanted a quick resolution as I really wanted my machine to be fully functional)

I will always be happy to speak with you about any concerns that you may have as you well know so this is a bit of a surprise 6 months after your purchase. (Like I said, I let all of the wrongdoings against me go as it was Christmas and I knew you guys had many great reviews, but after this last experience which you still have not given me tips to fix I couldn t sit around anymore)

In short you couldn't use your trackball for over a month by choice and we are the horrible people that put you through that (This is an insulting and immature comment. I never did once make this personal and say that you were horrible people, I am simply stating the horrible service I have experienced, I do not appreciate your sarcasm). I stand behind what I said above and you are welcome to contact us at anytime. Even on a Sunday...... (I think it is silly that you insinuated that you are always available for contact even on a Sunday when I have been waiting for a response for this recent incident for over 4 business days.)