Lodgy of 2016, concerned with the failing TCE engine. Result: broke down on a Sunday with children 500 km from us, because more oil while the light did not even turned on. After activating our legal protection, we got tests and engine change but as it is the same, we can no longer ride serene and we know that one day when the other, it will recasser. Renault does not want to recognize the problem and of course unsellable vehicle. A shame !! Never again will we take a vehicle of this brand!
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The executives at Renault have made decisions, which we can assume, have made work buddies ... there is no other explanation ... otherwise it is even more serious than that. Without any mastery, and without any precaution, they dismantled a warehouse of spare parts and in addition changed the management software of the chain of command, all without taking precautions. The new software does not work at all, the commands do not arrive ... Result? Customers who wait very very long their vehicles, parts that do not arrive, dealers harassed, heads of workshop forced to juggle because cars pile up on the car parks for lack of parts to repair them and the whole thing whole weeks. The "Renault protocol" being strict, the dealer can not get parts from parts dealers of third origin of course, even if it is original parts !!!!! But no zeus! The customer is us, it's not you! Ironically, some parts being made by and for Nissan, it would have been interesting, during the crisis, to agree to make a breach of the superb protocol Renault (which seems to exceed the fundamental rights of the consumer) to make a arrangement internally and to use at Nissan who they have no problem of supply at least concerning Nissan engine parts ... no! Of course, the Renault watchmaker's car is working on him. He's just ruining people's lives, destroying jobs, whole lives because the family car is in a two-piece carafe for 30. .. he bumps into it, for him the car is free. But we, the beggars, the customers, the pigeons, we can not work, we lose customers if we are independent, we can not go see friends and family, we can not do the shopping, we can can no longer go to our children's pool courses, or extracurricular activities, and in case of medical emergency, we are delivered to the Russian roulette bowl. In short, a whole rotten life for two pieces of nothing at all and a medieval, totalitarian protocol of repair, which has no meaning and no finesse. Renault cars to live said the slogan? Well, yeah ! You have to live it to believe it. Sales will feel good.
Megane 4 GT with 15,000 km Hs Renault engine refuses to change the engine. 35k euros from my pocket. Apparently their customers do not interest them. Pity.
engine 1.2l Tce DACIA lodgy FAULT KNOWN BY the manufacturer. vehicle BUY NEUFen 2014, maintained regularly. chain failure at 5 years. 3000 euros of expenses supported at 50% by Renault after 3 months of battle and immobilized vehicle. since the change of chain, overconsumption of oil ... on the quivive of the next breakdown! We will not buy DACIA or RENAULT anymore! reduced confidence to NIL!
When we see the lack of seriousness and rigor in the factories of Sandouville, Flins, Cleon, and Batilly (I do not speak of the other factories because I do not know them) No wonder that the quality is not at the meeting
Mechanical workshop (Renault PRG concession from BUC): Incompetent and irresponsible
Diag error with damage to 10,000, the garage recognizes but refuses to assume :( !! Car concerned: Espace 4 PH3 initial 175 cv 2012
1- I issued a repair order to the renault buc garage for noise and acceleration jerks
2- I receive a diag + a BVA change quote at 10,000
3- on the basis of the exorbitant cost of this estimate and the lack of visibility on the date of repair by the garage (part not available at the buc garage), I was forced to buy another car (going on vacation imminent).
4- when returning from vacation, with the advice of an auto gearbox expert, the car is repaired (a simple injector to change)
5- Explanation: The symptoms of the faults were indeed related to BVA, but these faults were generated by the injection system (which sends erroneous frames inducing BVA in error) The buc garage remained on the symptoms, therefore on the consequence and not on the real cause ... with confidence of course
6- With this good news, I go to the person in charge of the workshop to ask him for compensation for the damage (at least buy me the car I bought for nothing because of their bad diagnosis and which still remains on my arms ), he recognizes the technician's error but he considers that legally it is beyond reproach since he did not carry out the repair, which originally would have been useless ... It's absurd !!!!
Who better than Renault to come out with such profanity indeed!
Very good seller Mr. Bride (Dacia Villeneuve d'Ascq), no bp when ordering, normal we order. New vehicle received mid January 2020 with a month late mid January (strikes, I'm ok not your fault): appointment 4:30 p.m. received 5:05 p.m. Pb on windshield and tinting of windows for which I moved on February 10 to Renault Faches (we photocopy my registration card and I am told we are taking care of it) and since ... nothing more ... Ok I buy Dacia is not Audi but it is the second and last vehicle that I buy from you ... (Message to the CM who will respond, I will change this note the day you move ...)
Scenic 3 1.2 tce 130 from 2015 with 52000kms Motorhousing on motorway without any prior warning except the final warning "risk of engine failure" Renault announces me the engine break almost laughing. Known design problem but partial support with 2800 euros at my expense. The spare engine already shows warning signs that are not reassuring. Lamentable from such a big brand
I really like Renault it's been more than 30 years since I was Renault and never disappointed, I would just like to speak with a good manager for a personal matter thank you in advance
Very disappointed with the brand, vehicle bought in March 2019 at a Renault agent, very quickly overconsumption of oil. Engine declared hs in August 2019 at 78000 kms for a design defect. 359 diagnosis and remains a charge of 500 despite the guarantee that did not want to support everything! Inadmissible for a defect of the manufacturer. I am one of the many victims of 1.2 tce! A Renault to assume now !!!
Thank you Renault for the super 1.2 tce which is an example of reliability I like this oil conso reasonable from 1l to 1000kms Are machine gun sound of the timing chain that relaxes Its valves that melt And finally this engine that lasts thousands of kms not more than 120000 finally if provided to have 3 or 4 engines You know the design flaw but you hide it is a shame I loved this brand but you disappointed me
We apologize for the engine crashes 1.2 TCe and DIG-T, we missed on this engine and, well aware of the damage and disastrous situations in which we put our customers, we will therefore recall the vehicles equipped with these engines and propose to their owners to take back the value argus + indemnities in proportion to the mileage traveled, considering the overconsumption of oil, gasoline, costs and repairs caused by these failures. Since we have not been able to make these engines reliable, we will not propose a repair or engine replacement because we could not guarantee the durability of the latter.
Sincerely, Carlos G.
All the information about the group Make this goat; Breakage Renault / Nissan 1.2 TCe & DIG-T
Motor hs 88000 km for a fault on engine tce, despite their knowledge of the problem nothing has been done. That made 1 years that I'm not my vehicle anymore Thank you Renault for your support not supported
The vehicle renault traffic of my son still under warranty bought new in July 2018 has failed AD BLUE since September 2019 (20000kms) it is still in the hands of the concession of CHARTRES because renault has no software update to clear the default.Updates are being told every 15th of the month and we are the 22nd and still no news ... RENAULT IS NOW A BANNIR
Purchase new vehicle in 2013, to date 79000 kms. TCE 1.2 engine with a hidden defect.
Following the procedure of weighing of the motor oil = Verdict you consume 0.8 l for 1000 km !!! I am offered to pay 2500 euros to change the HS engine. I wrote in AR no answer. My garage does not offer me any commercial gesture to change vehicles. You do not assume what you are doing to thousands of consumers because I am not the only one in this case. It's a shame. I find myself with a vehicle that has no value and can drop me anytime while I did all my interviews at the Renault garage. That's why I denounce this total disregard for people who trusted you.
Megane 3 tce 115 of 2015 that consumes oil despite reprogramming engine at my expense! This is a warning symptom of a probable engine break, Renault is aware. This engine is a disaster and Renault is a deaf ear, for the group there is no problem ...
Hello everyone here is my problem I have no starter card since 10 car in a Renault dealer he veiled a card no bowl these not good so the dealer sees it at the Renault headquarters and who repon rep which arrives not to the program so blocked no car yet for a week thank you Renault (buy French the next s1 will be a foreigner I will take) to all internot hi
2 MONTHS TO HAVE A BEAM OF A CAPTUR I FIND C VERY LONG AS MY VEHICLE WAS ONLY 4 YEARS OLD AND ALWAYS NOTHING THE COMPLAINT SERVICE PROMISES YOU A DATE AND THE DATE NOTHING HAS COME I HAVE NO MORE CAR FOR 2 MONTHS BUT FOR THEM IT DOES NOT POSE ANY PROBLEM A SHAME
Victim of 1.2 TCe Renault engine design faults. Motor to be replaced, no manufacturer support! Vehicle purchase in July 2013. Failure noted in September 2018. Anomalies reported from 2016 in dealership. Renault has known since 2015 (internal note Actis Solution 10575) but has not carried out any recall or preventive operation. Many press articles denounce this scandal, but Renault is playing the ostrich policy, a national disgrace! File sent to the DGCCRF ... which does nothing despite hundreds of reports !!! File submitted to Signal Conso ... no response from Renault That the state protects the economic interests of large French groups, this can be understood. But that this is done at the expense of economic and physical security (many 1.2 TCe engines break at full speed on the highway) of French consumers is just shocking !!!
My Talisman Initial vehicle was seriously injured on public roads at the beginning of September 2019. It has been immobilized for 5 months now at the Kern garage, Renault agent in Souffelweysheim (67), because of an unavailable sheet metal part, and preventing the completion of the repair. The factory is unable to provide an availability date for this part, and this since last October !!! Lamentable and unacceptable! The brand is just incapable of providing after-sales service and takes its consumers hostage. Totally failed customer experience!
Headquarters of the company. Protected by the sub-prefecture of Boulogne-Billancourt. Only good memories during staff strikes. Loaded by the crs with lachrymos. Device jam and parade in Boulogne
Hello everyone, I hope that the Renault group will go bankrupt and that it will start to sell Peugeot ... I try to maintain my old Laguna of 1999 but they sell the parts at the prices of a German car (pump water at 192 in 2020 against 80 in 2008) ... You ask them why such an exorbitant price and you answer that they have nothing to do with it ... Pay ... You are hurting France by buying Renault car made abroad and not at all reliable ... Go see Renault, I'll take accessories now ...
Since 2015, Renault and Nissan have been aware of the design flaws in the 1.2 TCe and DIG-T petrol engines (Renault Actis solution 10575 and Nissan TB EM 15/05 internal notes), leading to over-consumption of oil, engine noise, etc. in the end to break the engine around 60 000 km on average! They preferred to hide these defects and have not proceeded to recall the vehicles concerned, leaving tens of thousands of vehicles degraded!
I myself am a victim of this EngineGate and despite my reports under warranty, my engine has been diagnosed good to be replaced after 5 years and 2 months, 115 000 km!
No support, Renault having good game to find "shortcomings" on the part of the customer not to assume his own!
The attitude of the builders in this issue is a national shame. The inertia of the state organs is just as shameful (I think of the DGCCRF which has absolutely all the elements but does not do anything at the time or I write these lines). And the TOTAL powerlessness of consumer organizations in the face of such practices is extremely worrying.
For me the sanction is final; finished Renault and even finished the French brands because if each French manufacturer is thus protected and can act in such a benevolent way without ever having anything to fear from the authorities, then do not buy these brands unfortunately!
Pitiable! Judge the esteem that Renault brings to its customers: victim like so many others of a hidden defect on the petrol engine 1litre 2 TCE of my Dacia Lodgy, chain of distribution changed to 68,000km at my expense (950 !) , on oil consumption (article of the UFC Que Choisir and Auto Plus on the subject) today my vehicle has been down since October 17, compression problem, engine to change. I sent a formal notice at the registered office by registered mail with acknowledgment of receipt, I received no response! What a shame !
I have been in loa since September 2018 for a clio 4 limited edition. Two days after receiving my vehicle redirected to the garage to see the key switch on and he kept it for a month and a half without ever having explained what had happened ... and as a commercial gesture he offered me the central armrest (for me it was is not a commercial gesture) and today risk of engine breakage and all the lights on. We asked to see a person in charge of the mechanics workshop who replied that he "without beating the balls of my car", how long will he keep it ??? Not to mention the loan of the vehicle provided for in the contract. To continue to pay a lease when I am not my clio is inadmissible. I specify that it is the renault garage in Fleury-les-Aubrais 45400.
Like everyone says: BUYING RENAULT IS FINISHING BY BIKE .
Renault bought 100% of Marcel.cab, the company of private drivers; at first it was very good. The drivers were classified, in my opinion, in two categories: "GOOD" or "Very GOOD" - With success, the company has hired more and more drivers of very heterogeneous quality. There is the must but there are also drivers of a quality a little more doubtful. Some work, in addition, for rival companies and it shows. A bad experience that drives three stars and not five: -> A driver booked yet in advance, did not even show up and did not even apologize. l -> Marcel's commercial gesture was a financial credit of a few euros. That's why I put 3 stars and not 1. (and it would have been a little unfair to the other courteous drivers, nice and very pros)
Call in progress, it is already 18 minutes that I am waiting with an answering machine. It is 14:26, we are a Thursday, not a holiday, it becomes very long.
Renault? Never again for me. Yet another problem encountered for the repair of my vehicle. RENAULT VALENCIENNES customer service manager (av de Denain) horribly unpleasant and incompetent. His initials? C.V ... And what about the EXCELLENCE warranty extension except that there is really nothing excellent in this warranty. Ashamed !!!! I put a star because I can not put zero.
Vehicle sales (2 for my by 1 dacia Lodgy and 1 renault Captur) has more than 10 000euros, knowing that Renautl is that their Tce 1.2l engines break at less than 100 000km! A shame to put such expensive and dangerous vehicles at such risk.
Very disappointed with the service, defect on the front axle on my megan GT premature wear of the tires, compulsory change every year and of course without support. After 30 years of loyalty to the brand, I think it's time to go elsewhere.
I had Renault 25 laguna satisfied jachete megane 3 null comfort seat suspension I called Renault paris accueui no one you make fun of the customer I advise more to buy Renault jatends answer
Meet at 3 p.m. to pick up a new car, no news for more than two hours from the seller of Meaux ineligible This explains that about the difficulties of the group
Victim of TCE 1.2 L from Dacia. Engine change at 62000 km .. Mark chosen because financially accessible, supposed robust. Appraisal: a financial abyss (haircut), afraid of the breakdown on the highway. Not even a light to monitor the oil level. To flee.
Buy a new dacia logan mcv 2 in august 2016 with an original hitch (price of the set 16780 ) ... The series reversing radars do not work with the hitch ... We ask a solution to Renault France and Renault says: Renault engineers have no solunion ... We will refund 95% of the team. .. Then a week later, I am reminded to tell me that the teleoperator was wrong and that in the end it's beam ... Then a week after again ... new phone call that tells me that there will be no refund or even no solution ... and I am offered a voucher of 300 ... This is not even the price of a revision ... I only had Renault ... it will be the last. They do not take the responsibility to sell incompatible accessories with new vehicles ... Really, they make fun of the world. I will turn to my legal protection for a viable solution to this problem ... To advise against ...
Renault managers. I turn to you and your label known for its seriousness in dealing with serious problems and incidents. Gentlemen I am without a car since 26/10 after a succession of very serious breakdowns on my clio IV, Renault Tunisia does not provide me any answer or guarantee on the UPC part which was changed under your instructions, Renault Tunisia informed me via a usher that the car is repaired but without guarantee that it does not fall down again.
owner of a gasoline duster 1l2 of March 2016 engine breaks 45000 km he just been changed we did not pay just a standard exchange so motor with the same worries the Renault workshop maye villenave d'ornon we practice the omerta and all the information we got during the repair we had them in the forceps I reproach renault to have been silent on vice hide and I strongly hope that the medai will eventually let it know the whole planet brief we change of car and we lost 2000 euro on the value of our vehicle
