Mohamed HENDAWI Review of Renault SA
Mechanical workshop (Renault PRG concession from B...
Mechanical workshop (Renault PRG concession from BUC): Incompetent and irresponsible
Diag error with damage to 10,000, the garage recognizes but refuses to assume :( !!
Car concerned: Espace 4 PH3 initial 175 cv 2012
1- I issued a repair order to the renault buc garage for noise and acceleration jerks
2- I receive a diag + a BVA change quote at 10,000
3- on the basis of the exorbitant cost of this estimate and the lack of visibility on the date of repair by the garage (part not available at the buc garage), I was forced to buy another car (going on vacation imminent).
4- when returning from vacation, with the advice of an auto gearbox expert, the car is repaired (a simple injector to change)
5- Explanation:
The symptoms of the faults were indeed related to BVA, but these faults were generated by the injection system (which sends erroneous frames inducing BVA in error)
The buc garage remained on the symptoms, therefore on the consequence and not on the real cause ... with confidence of course
6- With this good news, I go to the person in charge of the workshop to ask him for compensation for the damage (at least buy me the car I bought for nothing because of their bad diagnosis and which still remains on my arms ), he recognizes the technician's error but he considers that legally it is beyond reproach since he did not carry out the repair, which originally would have been useless ... It's absurd !!!!
Who better than Renault to come out with such profanity indeed!
I can't put less than a star unfortunately
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