Joris MULEN Review of Renault SA
The executives at Renault have made decisions, whi...
The executives at Renault have made decisions, which we can assume, have made work buddies ... there is no other explanation ... otherwise it is even more serious than that. Without any mastery, and without any precaution, they dismantled a warehouse of spare parts and in addition changed the management software of the chain of command, all without taking precautions. The new software does not work at all, the commands do not arrive ... Result? Customers who wait very very long their vehicles, parts that do not arrive, dealers harassed, heads of workshop forced to juggle because cars pile up on the car parks for lack of parts to repair them and the whole thing whole weeks. The "Renault protocol" being strict, the dealer can not get parts from parts dealers of third origin of course, even if it is original parts !!!!! But no zeus! The customer is us, it's not you! Ironically, some parts being made by and for Nissan, it would have been interesting, during the crisis, to agree to make a breach of the superb protocol Renault (which seems to exceed the fundamental rights of the consumer) to make a arrangement internally and to use at Nissan who they have no problem of supply at least concerning Nissan engine parts ... no! Of course, the Renault watchmaker's car is working on him. He's just ruining people's lives, destroying jobs, whole lives because the family car is in a two-piece carafe for 30. .. he bumps into it, for him the car is free. But we, the beggars, the customers, the pigeons, we can not work, we lose customers if we are independent, we can not go see friends and family, we can not do the shopping, we can can no longer go to our children's pool courses, or extracurricular activities, and in case of medical emergency, we are delivered to the Russian roulette bowl. In short, a whole rotten life for two pieces of nothing at all and a medieval, totalitarian protocol of repair, which has no meaning and no finesse. Renault cars to live said the slogan? Well, yeah ! You have to live it to believe it. Sales will feel good.
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