Renaissance Chicago O'Hare Suites Reviews

The expensive paid wifi options, were a big of put. It is nearly 2019, why would you not just offer an automatic complimentary wifi option at this point. The restaurant service was abysmal and slow. However the food was good and the hotel is a very modern and nice property. The room was lovely and spacious.

Fantastic decor, completely renovated but you can see its a bit old, great gym and sauna, the restaurant could have more selection, staff is friendly but doesn't jump throught hoops to be extra helpful.

Best place to stay in the Chicago area. All suites, club lounge, near the airport, near the blue line for access to downtown, and a great staff!

Very clean very friendly. Booked through a third party for a super low price

Room was spacious and clean. Bed comfortable. Blue Line is a few hundred feet down a padded path, so it's easy to get downtown and back.

The rooms were great and the service was exceptional.

We had our wedding block there 2 weekends ago over Labor Day weekend and were absolutely blown away with the level of service we were given. There were a couple hiccups for our wedding (NOT hotel related) and the hotel helped us with them! The front desk staff were incredible, the restaurant had a very impressive food selection, and the rooms were pristine. Thank you for such an amazing experience!

Great service from the hotel staff. Restaurant staff leaves much to be desired they were slow and rude.

Great staff and rooms. Free schudel to and from Airport. The restaurant has good food and the bar is nice and lively.

Two words: absolutely gorgeous. Spacious meeting rooms, a Starbucks in the lobby for your convenience. A shuttle on hand. Well with the price

Very nice hotel close by the airport but relatively quiet from planes taking off. Clean suites that give you the welcoming feeling of being at home

5 star. What more can I say. Try it and you'll like it.

Hotel was nice for the price but be warned its paid parking and once you are in you cant go out! Unless you want to pay $20 or $35 each time you go in and out of the parking.

Stayed here while on a trip with my school. We were not at the hotel very often, but when we were it was great. The rooms were very nice. They were cleaned, beds made, and towels replaced when used (normally what you would expect with staying at a hotel, but not always recieved) even if there was barely any difference from when they had done so from the day before, and the shower we had was quite large. There was enough space in our room for more than the 3 we had in there. They provided good service our group of over 50 teenagers, who were probably too rambunctious for their tastes, but they still put up with us.

Worked an event here. The staff was extremely friendly and helpful you our team. It was a great experience and much appreciated.

Very polite, professional staff. Large rooms with separate bedroom. Large shower and very comfortable bed. I would definitely recommend this hotel.

Beautiful hotel. Very comfortable. Stayed here before and after flight.

Huge delays checking in, but the room was great and the staff was very nice.

Perfect hotel for overnight stay in Chicago. Very quick and easy free shuttle ride from airport.

Got upgraded to a suite with club access as a Marriott Gold. For the price I paid and the location, it's a superb deal. Wished I could have enjoyed it more than just one short night (due to weather delay fly into ORD).
One note here if you are using Uber. Make sure the driver knows where you are because the pin location could cause driver who is not from the area go crazy. My first Uber request from the hotel was cancelled by driver after 10 minute of driving around on the highway next to the hotel.

Very nice decor. Starbucks in the lobby too which is a nice plus!

Greeted by unfriendly staff after traveling for many hours. Electronics are outdated and suits are oddly organized.
My biggest downfall was no shampoo, conditioner or a pen, yes a pen. In a suite.
I travel a lot, and my hotel stays are broad. For this to be a Marriot (which I've stayed with a few times) and in Chicago, not a good face at all.

Great hotel with beautiful rooms and amenities. Really loved the full wall artwork.

Visited friends here. Beautiful yet affordable hotel. Has a pool!

The rooms are wonderful and large. The buffet breakfast is delicious and kids are free. The staff was very nice to work with.

Wonderful, professional and very helpful staff. The rooms are spacious and clean. It licated near the airport with a free shuttle running every twenty minutes. I ate breakfast and dinner in the restaurant. Both meals were tasty and the service excellent. There is a Starbucks located inside the hotel which is nice. The bartender, Angelina, treated each customer like we were her favorite customer and not just some stranger. If you are stranded in Chicago due to a flight cancellation, this is the place to stay. And if you are not stranded, this is a good place to stay.

Great all around experience, appreciate the proximity to blue line.

Love the vibe!
Rooms needs a bit of modernization, however very comfortable.
Food was excellent!!!
Service was exceptional!

Rock solid accommodations. Some of the room furnishings are awkward or uncomfortable. Hard to find something to watch on TV. Charging hotel guests for parking seems like a scam. Clean facility. Friendly helpful staff.

No issues to speak of (except 30 dollar parking, sheesh). Staff was friendly, the room was nice and clean, overall pleasant.

I loved it. The rooms have many plugs that let you carry telephones and more. The bathroom was fine fancy too.

The hallways smelled like smoke. The parking fee was ridiculous. But the room was nice.

Starbucks on location is great! Conference center and food were good. Close to wooded area trail system for running!

Rooms are great, staff is amazing. I spend a lot of time here for work, and its a great 2nd home. Eddy, Milena and Alex are the best.

Really love this hotel. Conveniently located near the trains to downtown. Also has a nice restaurant that has good food. Staff at front desk have always been helpful and friendly. I stay here a lot and they actually remember me
Rooms are laid out perfectly for my stay. Like view from top floors.

The room was nice and the area was quite. They charge extra for parking and Wi-Fi. There was no microwave in our room, so i had to go downstairs to the lobby if I needed to heat anything.

For a hotel right by the airport, I was very surprised with such an enjoyable stay. Planes fly right above the hotel every few minutes, if not more often, but the noise is barely noticeable. Also, the rooms were reasonably priced, though overnight parking was $30 per night. The pool and hot tub are on the lower level, and several amenities are available there. They even had fresh hot towels! The staff is very friendly and helpful, and I noticed that the particular tea and coffee selections in the room that I had used were stocked twice as full for me the next day - a pleasant surprise. I would certainly stay here again.

Awesome modern decor, beautiful rooms, fun lobby and bar area. Extremely courteous and helpful staff.

Near public transit, the train station & the airport, but be aware that they charge *** $30 *** parking. Front desk handled terribly the issue. Better to park at CTA Blue Line Cumberland Garage (right next to the hotel).

Too costly, even there is no complement breakfast. Won't go again

Surprisingly amazing for an airport hotel. Quiet as well. It may be a great option for staying near Chicago on luxury, on a budget.

Very nice hotel! Clean room. Friendly staff! Will stay here again!

I always enjoy this hotel. I have stayed here several times and always try to stay here for business. They have an airport shuttle that runs every 30min so I don't even need a car if I am not going many places. The restaurant has good food but is a bit pricey. The menu for room service is the same as well as you would expect. I liked the two rooms and nice shower. I am happy with the fact that you are able to check in early if you arrive before 3pm as other nearby hotels don't offer this...they are friendly and accomidating here with a starbucks inside and a good lobby to relax in if you have to wait for anything. Be sure to ask to have your parking ticket validated. I was in a hurry once and forgot. It was pricey for the daily rate without this. I am able to walk or uber to anywhere I need to be from here on shorter stays so it is a great location for me.

Terrible hotel with services and attitude towards its guests. 109 for double. Then they charge you $$ for every steps you take. You going into room 4.00$ for bottle of water. 13$ for internet, 30$ for parking lot. Problem is they never tell you those costs before you check in. Maybe its said on websites but person like me who dont use internet need infomations about those costs. me and my family friends never will stay here and other renaissance too.

Hotel was clean, quiet, friendly, very close/ short walk to train stop (35min to get downtown). Ismail at front desk was extremely knowledgeable/ helpful in providing accurate directions & time frame for various day trips. Starbucks in the lobby. Clean/ cool gym space with TV for each treadmill. Excellent accommodations. Highly recommended.

Found a USED NEEDLE in our hotel room. Staff was VERY dismissive and only offered a candy from their candy bar as initial compensation. Later spoke to the day manager and he comped our parking and WiFi. Still doesn't excuse the fact that our room was not properly cleaned and the front desk staff was super rude about it. Never staying here again.

Very nice hotel. Room was super clean. Staff is very accommodating, and the on site bar/restaurant is great.

Beautiful, ambiance. Friendly front desk! Chocolate mints at the front desk and Starbucks in the lobby. Parking garage, pay by the day. Beautifully appointed rooms and view, Aveda products and glass shower with lots of room...room 904 was great! I will stay here again with no hesitation!

Lovely hotel, they does suites concern is well executed. The lack of charging options in the bedroom is annoying, but few hotels have yet figured this out.

Hotel was nice, clean, rather quiet, and comfortable. Starbucks is on the premises. Due to COV-19, housekeeping and room service is minimal. Pool and gym are open, however, jacuzzi is not at this time.

Super clean! Amazing service! Nothing buy good things to say about this hotel! Couldn't have been better. Parking is right next to the hotel, decent rates too!

Location of hotel in a great spot with amazing staff.

Shuttle comes whenever th it feels like it. Dont plan on/depend on it. If you do get it, be first off, or youve got another 30 min to stand in line at check in. Bad night. Maybe not totally the hotles fault, but would find something else next stop over.

Very nice for the price. Room had a living space and separate bedroom. I would only request that they had a microwave since they had a fridge.

Wish I could give 6 stars. Freaking amazing! Pool area was awesome, rooms were amazing! Staff was wonderful! Strongly recommend you stay here!

wasn't really there long enough to judge the hotel much, but it seems like a pretty nice place. My room was a suite and very clean.

I hate paying for Wi-Fi but all in all it is a nice clean hotel.

Great place to meet up with friends and colleagues.

Comfortable hotel located close to O'Hare and CTA trains to downtown Chicago. The rooms are all suites, plenty of room to spread out for both work and rest. Staff is friendly, restaurant has a nice breakfast buffet, and there is a Starbucks in the lobby.

Stayed for a night during a transit flight. Nice and Clean rooms. Booked via Priceline app. 2 mins walk to subway station which takes you to airport. Highly recommended for people who want to stay between transit flights.

Nice and clean, shuttle to ORD airport every 30 Minutes.

Great rooms, close to the airport, lovely lobby, delicious breakfast. Loved the rooms with a separate bedroom and living room.

Nice hotel. Spacious rooms with large bathroom. Clean and smelled fresh.

This is an awesome hotel!! The rooms are exceptional and the breakfast is one of the bests I've ever had!!!