Greeted by unfriendly staff after traveling for ma...

Greeted by unfriendly staff after traveling for many hours. Electronics are outdated and suits are oddly organized.
My biggest downfall was no shampoo, conditioner or a pen, yes a pen. In a suite.
I travel a lot, and my hotel stays are broad. For this to be a Marriot (which I've stayed with a few times) and in Chicago, not a good face at all.