My mother was admitted to Redmond Regional Hospital for 30 days in October 2020. The staff were great. Professional, friendly, caring nurses, doctors, techs, lab, physical therapist, speech therapist, CCU and all others that treated her. I highly recommend this hospital.
A not planned visit to the ER became a 2 night stay with a visit to the heart cath to remove a 99% blockage. Everyone was extremely nice and helped me feel at ease for my procedure. Thank you for excellent care, knowledgeable staff, and everyone else that works at Redmond.
My experience at this hospital was amazing. I went to this hospital because I have heard a bunch of people telling me if I ever need to go to an emergency room go to Redmond. I was having respiratory issues and asked to be took too Redmond. My son and I had to ride in the ambulance. They were good as well. My oxygen kept going down low but they were very calm and actually made me calm as well. Doc came in They did my blood work and did a CT scanand recieved my going home instructions in an hour. My son and I had to take medical transportation back. We waited on them from 7 p.m. to 7 a.m. the next morning. The lady at the front desk March 14th at night was incredible. She gave us new pillows and blankets and some drinks. The lady that was at the front desk in the morning of March 15th on a Friday was awesome as well. Her name was Brandy. She gave us food and drinks and actually brought them over to where we were sitting. Everybody in there was awesome from the doctors to the nurses and the ladies at the front desk. We were treated so good I wasn't even mad that we had to wait 12 hours for medical transportation to pick us up. I do not know of any Hospital in a 50 mile radius that would do that. Thank you guys for doing such an amazing job.
Every staff member that was on duty while I was there was so sweet, nice and caring. Some were funny as well which made my stay there great!!!
I had a great experience. Everyone was very pleasant and easy to work with.
Recently my dad was hospitalized at Redmond and had been a patient there many times before. I have personally seen many changes over the years at this facility due to my visits with family. On this occasion I would like to say thank you to the team of great doctors and staff nurses on 4th floor. You all did an amazing job. However, I can not say the same for the 4th floor nurse manager Kathy H. She is rude and disrespectful. At a time when my family was under much stress and worry Kathy made it more difficult. She acted like problems we had were an inconvenience for her and met us with a scowl on her face constantly. I have multiple witnesses to this fact. Being the nurse leader of this floor one would expect a caring professional attitude but it was totally the opposite. How can a facility with so much good history allow such a person to lead and represent their establishment and keep a good relationship with patients and families? There is no excuse for any staff to act like she did and there are plenty of great nurses that could carry out her job more efficiently and with respect. I would hope this matter is taken very seriously and headed off before it happens again. One bad egg can ruin the basket. This would have been a 5 star visit if not for the problems we as a family encountered with this person. UPDATE: Contacted the number given posted here by corporate regarding the actions and down right snotty attitude of Redmond Regional Hospitals 4th Floor nurse manager Kathy He. Left a message and never got a return phone call. This is NOT acceptable. I, along with my personal witnesses to her unprofessionalism, will continue the quest to see that she is held accountable for her rude and disrespectful demeanor to my family during my father's terminal illness. She does not have the right to treat people with such disrespectful behavior nor should anyone else that may use Redmonds 4th Floor in the future.
They need a lot of work. My experience was not pleasant in the ER and they lie about the wait time in the sign.
Worst experience ever. After getting there with chest pains, paid my large copay, in severe pain, sitting in the waiting room for 9 hours. Yes, 9 hours!! I had already paid and needed some help. Drove out of our way to go there but will never go back.
From pre-op to the end of the procedure, I had professional care in every way. The staff was excellent.
My Redmond visit was great.every detail
Of my procedure was explained in dept
Everyone was curtious.
The staff was very good to me and my family, the room was clean and the heating/air was set at comfortable settings. Food not bad!!
The Doctors and the Nursing Staff at Redmond were top notch.
Not only did they provide excellent care, but were absolutely wonderful and caring as well.
Way better than Cartersville Medical ! I can t thank the staff enough ! Very pleased
My experience at Redmond for Pneumonia and to much fluid on my lungs, and my severe damaged Bursa on my right knee from 4 weeks before was a good stay. Nurses 7 to 7 and then 7pm till 7am and all the tech's took very good care of me
The doctors and other staff were really nice and took excellent care of my father while he was in the Heart Wing.
My entire experience at Redmond has been very pleasant and professional. Every health care professional at Redmond has offered wonderful and personalized care. My thanks to everyone during my operation and recuperation.
Have been holding in ER for 2 days with double pneumonia. I'm a heart pt, diabetic, dialysis patient also.This place couldn't handle a real catastrophe! This is a Medical Malpractice if I've ever seen one.....
Spent much time at Redmond inpatient the past year unfortunately, but, received the absolute best care I could've asked for. We were treated like family. There was only one individual who treated me/my family disrespectfully, and it was dealt with by the nurse manager immediately. She took action rather than trying to sugarcoat things. We received a letter from Blue Cross that HCA was leaving our health plan. All I can think is, if me or someone in my family has to go to the hospital, I wouldn't want it to be anywhere but Redmond. To other patients - have you seen the quality scores from other local hospitals? If not, I suggest you do your research. Look up HCAHPS, CMA, Hospital Compare, Leapfrog group, the Joint Commission, etc. and review the quality measures that are gathered and how they contribute to our care. Redmond/HCA as you continue your negotiations with Blue Cross, please consider if it were you, or the person you love most in this world, preparing to go to the hospital. You want to be able to go where you know you'll receive excellent care, and be treated with dignity and respect. I understand rate increases are necessary as hospitals strive to provide comprehensive and innovative services - I understand new equipment, expansions, etc. cost a lot. I hope Blue Cross understands that side and you all understand the patient's side. To all of the nursing staff at Redmond, a sincere thank you for caring as you do. You make a difference, and it matters. Never forget that.
I had my neck surgery on 9-3, and I was treated with respect and a caring staff. My pre-op nurse, Susan, greeted me with enthusiam and she made sure I was comfortable and at ease. Every person who was involved in my surgery procedures was great. They all showed they care about the patient and went out of their way to make sure I was calm regarding my upcoming surgery. Dr. Jason Harrison is a very skilled and caring doctor. He cares deeply for his patients. My total experience at Redmond Hospital was awesome.
The doctor and nurses were really good. The techs were so good to my mom. They were nice and really helped her a lot.
Treatment was like I was family. Beth and Hazel's rehabilitation treatment was firm but loving enough to get me into the shape I needed to be in to go home! Everyone from the nurses to the techs and all of the rehabilitation staff were life changing for me. If you need rehabilitation treatment Redmond is the best!!
Would recommend this hospital to anyone. Everyone from non-clinical up through all Clinical exhibited concern for my comfort and needs throughout my visit.Outstanding medical center. I work at a Level 1 trauma center in Chattanooga, TN and I feel the care I received at Redmond was as exceptional as it would have been at my hospital.Thank you all so much!
Had a very good stay. Staff. Was knowledgeable and friendly. Attended to my every need. Without any issues.
The best place for friendly, exceptional health care. Wonderful experience for an afib cardio version. Nurses and staff are great.
Ended up having to have emergency surgery on my kidneys done here after Floyd screwed the pooch and ended up making my condition worse. My nurse and surgical team were fantastic and within 3 days I was hiking up and down Tullah Gorge and back to my old self. They were great and I would recommend anyone in the the Rome area to spend the extra money and go here. You'll be glad when you only need to make one trip to a hospital instead of 2.
Went to their urgent care because they said they did fluids. Waited, filled out paperwork, send by nurse and physician. They couldn t get IV started so sent us to ER. Said they called ahead and they were expecting us. Got here and that DIDN T happen. We ve waited as long if not longer here. Supposedly had fever at UC, but not at ER. O2 sat low at UC, but said it was fine at ER ( big difference in numbers). Pull you out of waiting room to do various tests. My mother is 84, sick, feeble and TIRED of sitting in ER. And yet we still wait. No one knows when we will get a room. It s a Friday mid morning (or at least when we started this. So being sent from their urgent care does NOT speed up process.. Next time it will be FLOYD. .
Outstanding hospital excellent care,staff very attentive to patients needs.
I was taken quickly to a room and was treated to a battery of tests - which I had also taken the day prior at Harbin Clinic. I felt good about the quality of care and testing. The decision to give me a unit of fluids was much appreciated.
A Blessing ,that is what we found when I took my wife to the ER in so much back pain ,I took her into the ER in a wheelchair because she could not walk. They got her in to triage in 5 minutes or less ,,had her in a bed getting pain and other meds with in 15 minutes,,out of pain in 20-25minutes from arrival !!!the blonde lady Dr. and the nurse made several trips to the room checking on her pain level. We had been to another ER with same issue and spent hours and useless test since we knew the pain was coming from disk in her back and had mri disk to show it and still . Redmond staff was on point and took excellent care of my wife . If we need to go to an ER again we will only consider Redmond !!!!!
I brought my husband to Redmond for treatment for high blood ammonia. I brought him home 23 days later on hospice for him to die because too much contrast dye in tests that were run caused complete kidney failure. We are heartbroken and I do not think this had to happen. There s nothing else I have to say at this time.
I have never been so mistreated or disrespected in my life by a hospital, I was bs diagnosed with aPID (pelvic inflammatory) and I HAVE A STAPH infection. And when I call asking question and answer I was told was that I m basically being over dramatic and that staph isn t something serious to worry about
I ve been having a issue for about 2 months and get told well if you were so worried about it you would have treated it sooner and if it was really 2 month long you would have already been dead now who says that to a patient????
Not to mention I was HUNG UP ON 3 times!!!!
I don t ever go to a doctor unless something is really wrong because I pay for my own medical bills and don t want to pay for bs diagnosis that isn t for anything serious.
But you would think when someone is in agony you would help them? And not tell them it s their fault and telling them they re being over dramatic?
Never been so disappointed.
Under unpleasant circumstances, the hospital and staff were amazing. Very attentive to patients. Thank you!
I do highly recommend this hospital. My reasons for only 4 stars out of 5 pertain to one nurse only. Upon discharge, there was no discussion on what or how I was to do things such as administer my self injections of blood thinner. No instructions or what/how to do it. Personal feelings aside, her bedside manner left a bit to be desired. My night nurse, however, Nurse Shannon, was phenomenal!! Great bedside manner, a genuine concern for my comfort and wonderful to work with. There was a tech nurse, Nurse Brittanie, who was wonderful as well. Again, great bedside manner and a care for my comfort and well being. These ladies, along with other staff members, food and comfort are what gives this hospital 4.8 out of 5 stars for me. Thank you Redmond! You have all of any future endeavors I may need a hospital for.
My mother was admitted here for a back injury and was treated with total disrespect by some of the nursing staff. These certain nursing staff members must be forgetting that their patient's are their customers. No patients means no hospital! Maybe the management of this facility should hire staff members with better people skills!
my grandmother is in the 2nd floor CCU the nurses are kind when the family is there but they tell us many different stories regarding how she is doing one minute my grandmother is doing great and shes going to make it the next we are being called into the hall telling us all we have left is hope, we have visiting hours to where you cannot visit your loved one unless its 9am 1pm 5pm or 8:30pm not ONCE have we met with a doctor to get her condition because they always leave she tells us stories of the nurses giggling and talking about their weekend instead of checking on the patients she tells us how all of the nurses shout "get her ready, get her ready!" right before we walk in she was sent to redmond for her to get better some "heart hospital" at this rate this hospital will be hearing from our attorney respectfully this "hospital policy" is harboring corruption by the nurses by having the nurses only do the jobs right before the family gets there its disgusting not even her diet has changed to advocate for her condition as far as we knew everything was fine until suddenly they decided its not nurses are not doctors and as i write this i am worried for my grandmother dying be it from her condition or the nurses deciding she was too much of a threat seeing what this "amazing hospital" was really like.
As usual first rate services from check-in, procedures and very professional nursing staff, to checkout!
My first choice for Cardiac procedures!!!
Everyone was so courteous and friendly. It s a beautiful and very clean facility. Parking is also very convenient.
Redmond Hospital on 6/16/20. Went in for a CT scan everyone I encountered were exceptionally nice and knowledgeable professionals. Thank y'all.
I was a patient for 3 days and got to meet a lot of the hospital staff as a result.
without a doubt, every one of them was kind, knowledgeable, and helpful.
AWESOME CONTRACT NURSES!!! I WONDER WHY THAT IS THOUGH??? MAYBE NOT ENOUGH INTEREST IN OUR OWN LOCAL NURSES?? OR NOT ENOUGH PAY??? FRANKLY, AS MANY TIMES AS I'VE BEEN THERE, I'VE NEVER BEEN TREATED BETTER THAN I WAS ON JULY 17-18th, 2019. THANK YOU KATHRYN, SONIA, TWO CONTRACT NURSES WHO TOOK CARE OF ME WHILE I WAS IN THE CARDIAC UNIT!!! TO BE HONEST, I'VE NEVER BEEN TREATED SO GOOD BY THE STAFF AT REDMOND PARK HOSPITAL AS I DID THIS STAY THERE, FROM THE AMBULANCE PARAMEDICS TO THE E.R. NURSES AND DOCTORS TO THE 3rd FLOOR STAFF THAT I ENCOUNTERED DURING MY STAY THERE, MY HAT'S OFF IN HONOUR OF ALL OF YOUR PLEASANT ATTITUDES, EVEN TO THE MEAL DELIVERY PERSONNEL AND LETS NOT FORGET HOUSEKEEPING, NOT ONE BAD ATTITUDE DID I ENCOUNTER!!! KUDOS TO REDMOND PARK HOSPITAL FOR A JOB WELL DONE!!! I AM IMPRESSED!!!
I did lab work that specifically highlighted instructions that needed to be followed by my doctor. I am several days out from having done the work, which should have been sent in same day and my doctors have tried several times to get the information from the hospital because this is time sensitive information I need and I cannot get it. I called and asked for the information myself and she said it was a violation of hippa for me to get my own information even though I am the patient. I am so entirely unimpressed with the lack of professionalism in getting the information where it was supposed to be sent. I also should be able to get access to my own lab information, the operators do not know the law.
I was treated very well by every person I came in contact with at the hospital. I had never been to Redmond prior to this visit but it was a great first time experience. I hope future visits are just as pleasing.
Terrible! I took my daughter at 11 pm and they did not check on her for 4 hours. Finally at 3 am the charge nurse and Dr came in. They compared her pain to sunburn and said it wasnt important that she was allergic to a certain medicine.
They were very very polite my appointment was taking exactly the time it was for and the technician very very very good
As always the staff was wonderful and supportive making my stepmom feel comfortable and cared for. We love Redmond!
Had to have surgery for an osteomyelitis infection. Dr. Jason Rogers was awesome. The whole experience was wonderful. The third floor staff were professional, courteous and very patient.
Great staff! Wonderful nurses and doctors! And a big shout out to my nurse Bri on the night shift and all of the nurses. You all are fantastic!
The staff make sure u are taken care of... The emergency room is always quick
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