Redmond Regional Medical Center Reviews

I've been in REDMOND's care several times over the past 10yrs. Have always found the facilities, services and PERSONNEL outstanding. The most recent visit with the Coronary Care Department was probably the BEST!

I was so fortunate to be at Redmond when I needed surgery. I think it was phenomenal that my surgeon was at the hospital to greet me and the procedure was done later the very same day.The 4th floor East nurses and techs took such great care of me and my husband who would not leave my side.

The staff took very good care of me during my stay. They made the most out of a stressful time and I actually enjoyed my time in ICU.

All of the staff were very nice. The nurses on 4th floor went above and beyond to make sure that I was comfortable and that I didn't need anything. Casey, Jessica, Emily R., Joy, Cassie, Alex, and Olivia took care of me when I was in the hospital. The only complaint I have is the food from dietary. I didnt get to choose my diet tray until Tuesday. From Sunday til Tuesday, the food was not very appetizing.
I was treated very well and I know that I was in good hands on the 4th floor.

everyone was so nice and respectful and kind. From the Cleaning people all the way up to the doctors they were all super sweet.

I go to redmond and will for everything. Back in 2013 i had lung cancer, before surgery i had maybe 4 - 5 out patient procedures performed prepping for the surgery and covering all bases. My surgeon had his "team". I know why. They were all so compassionate and professional. They are the best in all they do.

If you owe them money they will let you know On the other hand if they owe you money they ignore your phone calls Won t return your call All they do is promise.Be sure you don t over pay them

This was the worst experience I've ever had at a hospital! Worse then gordon hospital which is sad! I drove 35 miles outta the way just to come to this hospital because it's the one I used to use & I had never had a bad experience. If I cud give redmond a 0 I would! Worst staff ever! Yall have changed redmond! Yall will never get my business again!

The staff was friendly and helpful. I didn t have to wait long at all before I was seen. Quick and easy. Great service and staff.

Had to have emergency surgery for a femoral hernia on Sunday, October 13 around 5:30 p.m. ER staff was outstanding. Surgical staff was outstanding. Fourth floor staff - nurses, techs, housekeeping, etc. - was exceptionally outstanding. I was discharged on Monday evening. I'm grateful for the care I received.

We live in rockmart and chose this ER based on reviews that were obviously misleading. My husband went in with extremely severe pain and waited 2 1/2 hours before being called to a room. We were only taken to a room when he asked to have his iv cath removed so we could take him to another hospital. After waiting another hour in a room to be seen, his symptoms were brushed off as not severe enough and was given antacids and sent home. Would absolutely not recommend this emergency department! Not even 24 hours later and we are on our way to a different ER.

When I had my mammogram at Redmond , the associates were kind, respectful of my privacy, and gave me an idea of what to expect from my visit.

Have you people got any kind of human decency to people that are in pain and throwing up. My lawyer will be calling you facility. Everyone of you was talking about me even the doctor. That's why I got up and walked out. No compassion.

It was excellent. I couldn't be more pleased with the treatment I received from all who treated me.

Thank you.

Shout out to Dr Sarbu in the ER! He was absolutely wonderful and patient with us and for that I am very grateful. Excellent service was provided by him and the rest of the staff. My expectations were exceeded and I just want to say thank you for truly making us feel that someone cared.

My wife was transported from Harbin to Redmond today due to seizures. Overall it was a good experience except for a nurse who came in radiology while my wife was having a test. This nurse referred to my wife as "seizure lady" instead of her name. The nurse did a rough sternal rub on my wife and left the room. I am glad that I didn't personally witness this encounter because I would have educated this very ignorant nurse in how you should address patients. The ER doc was great and so was the EMT team.

My wife is a diabetic and they forget to give her insulin. Antibiotics supposed to be given at a rate of three to five minutes forced into a collapsed vein.

My father, just short of 85, went to the ER on a Friday night with chest pains. Explained he had had a heart attack & a 4 way bypass about 15 yrs ago, was on heart meds. They did a chest x-ray, told him he didn't have the flu & sent him home. No EKG, No blood work, NO followup!!! Nothing!! Urgent care doctor he saw on Saturday at another facility (because he STILL had the chest pains) actually ck'd him out & wants him to follow up w/ cardiologist ASAP. I do not live in Rome, but will NEVER recommend this hospital to ANYONE!

Everyone was so nice and attentive. Thank you all for making me feel less stressed and scared before surgery :))

Well trained professional staff who were also extremely kind. A very positive experience.

Every person regardless of their position were very kind and most helpful to me. My requests were immediately answered,. The nurses on third floor are the BEST in my opinion. Thank you to all the persons who cared for me.

From check in to discharge, everyone was wonderful. From jokes to prayers, the whole staff was awesome. They put me completely at ease. There are no words to describe what a great team we have at Redmond. It makes me proud to know I am a part of the Redmond Family. We are Redmond.

Phenomenal staff! The best experience I have ever had with an outpatient surgery.

If I could give this place a 0, I would. I went in earlier this week with extreme abdominal pain. They sat me in the hallway (in front of everyone) and gave me a bag of fluids. Everyone else was getting a room, I was in the hallway due to capacity . I told one of the nurses who passed by me that I was in severe pain and asked if they could do anything and she responded: yeah, so are the rest of the people in the waiting room .
This nurse was very rude to several people who talked to her. After I finally got a room (2 hours later), I was put in a room that looked dirty (wrappers from previous IV s, fluids, caths) laying on the countertop. The doctor told me that he recommends going to my doctor about it the next day. I came to the ER in excruciating pain asking for help or at least relief. No answers. No tests. Nothing. So frustrating.

Absolutely terrible!!! A friend had heart surgery went home with terrible pain and the nurse didn t even care!!! She said he was just a pain, what kind nurse says that! Now he needs he s back and doctors don t even check on him. He also needs he s gallbladder removed, but even after weeks they haven t removed it. Nurses are very rude. Floyd is better than this hospital . You all should be ashamed.

I have been to Redmond twice in past year for surgery and have found them to be superior in every way. Friendly, professional, very caring and attentive. Everyone from the checkin ladies to the Nurses, technicians, NP's and PA's were very attentive and helpful. Betty Silvers was such a big help and comfort in keeping my family informed of everything going on at each step of the way. Dr. Bob Knight and Jeff did a great job taking care of me while under anesthesia. Everyone I encountered went out of their way to see that I was well cared for. My sincere thanks to all for such quality care and caring.

My dad was there for a heart procedure. We were told that it would take 1 1/2 - 2 hours. After 3 hours we started asking questions. We were told Oops, we forgot. The doctor never came out to tell us how the procedure went. Neither did anybody else. They put him in ICU for observation. He received no more attention from the ICU staff than he would have gotten from the non-ICU staff on a regular floor with normal visitation hours. They were always late letting loved ones in for ICU visitation. Their go to response was always Mam, we re busy saving lives here. I believe that s understood. BUT if you have time to ALL stand around and yell at me because I want to check on my dad, whose life are you saving? My elderly mom needed to go to the bathroom but was afraid if she left ICU she wouldn t be able to get back in because of how we d been treated previously. She finally had to go and went to the bathroom next to my dad s room. When she came out, she was berated - very loudly - by one of the ICU nurses for using that bathroom because they might need to go while saving lives . I hope that if I have an emergency that no staff will leave my side to go to the bathroom. I ve dealt with many hospitals for husband, child, parents and parents-in-law. This was the worst.

I was in the hospital 3 nights and I had very excellent care from all the Drs, Nurses, and Techs.

Redmond hospital and staff are the best. We always choose Redmond because of their excellent care. Everyone is so caring and obliging and gives you the feeling that its not just a job for them but that they really care about your wellbeing. Thank you Redmond Hospital.

Person taking blood stabbed me repeatedly trying to find a vein. Waited 5 hrs in ER to see a doctor.

Everyone in the ER displayed professionalism and skill!

This hospital should have it's staff and competence checked daily. This hospital will give medications and make life altering mistakes with medications and diagnosis. Then after place the blame on the patient or another party . There is no accountability at this place and if it does start holding people accountable for what they are doing. Well it would be a good place for a hospital. Also the hippa violations that take place in the er should be resolved. Losing your job over another person giving a drug and wrong dose should not be responsible to the medic if it is going to be that way. Then all EMTs and medics should all be fired. I should know I was fires over another medic giving to much of a drug and blamed me for what she did and I got terminated. I have seen Doctors do procedures that was not right for the pt . The place to be very much investigated. I have the actually document showing that another paramedic gave the wrong drug. How they treat people Is hideous. How I got terminated and the other 3 medics did not get anything. This hospital needs to be shut down. They are very unethical. I'm going to make it to everyone. Even if I have to go to the news.

Very fast and get done. Computer check in is outstanding

Terrible. They forgot to bring me dinner until I asked about it. Then, it was a thin piece of sandwich meat between two pieces of cut in half bread and a bag of chips. The tomato was not sliced to fit on the sliced bread.

I was in a car accident, of course I am not going to hurt as bad as I will a week or even 3 days after it. They took me to the hospital 30 mins after the wreck occurred, and I stated I had neck pains. and they didn t check or anything. Took my neck brace off to make sure my neck wasn t broken, and sent me home with no pain medications for my hips or wrist/fingers. No neck tests, I told them THEN I can barely move it & now almost a week later I can t move it without crying. Gave me one day off of work. So now I m having to CALL OUT of work for pain. Now I can barely move my neck, and I go in there to ask them questions about the process of when I was there and the male nurse I spoke to completely dismissed me and my pain. Sending me away, and not talking to me because it was clear I was unhappy . Gotta go see my family doctor now and spend more money because they couldn t do their job. Go to Floyd, save your money and patience and go to Floyd.

Was referred by urgent care for a knot and pain in leg, possible blood clot. Testing was quick and everyone was friendly. But when ultrasound showed no clot and X-ray didn t tell what knot was, I was given pain pills and sent home still not knowing what is wrong with my leg and never actually being examined by a doctor. Only a nurse practitioner that seemed she just wanted to rush me out as soon as possible. I was diagnosed with leg pain. I knew that it s the huge knot below my knee that is causing it and they didn t do anything to help

They don't even deserve a star but this app makes you select at least one star. The lack of care, concern and privacy for the patient was horrible! The ER doc came in to see me to find out what's going on and I never saw him again but yet he found time to visit the two rooms next to me and tell one patient he had no hemorrhoids and the other she had a blood clot in her lung! I heard every detail cause this doctor was so loud but yet he didn't give me the time of day nor did he do anything to help me. This was also the nastiest hospital I've ever been into. I wouldnt recommend to my worst enemy.

I went here on Friday, May 13, and had an amazing experience. The staff was polite and even told me to come back if my knee had not gotten better. That they would do an MRI. I came back Monday, May 16, and I was treated like an addict. I was given a painkiller the first time and wasn't taking it except I'm extreme cases. The ER doctor LITERALLY looked at me and asked "Did you come back just to get stronger pain medication?" This is NOT how you talk to a patient who you can tell cannot even walk so to extreme pain. I will no longer be using Redmond.

Recent stay on 3rd floor. Excellent, compassionate, caring staff. Nurses and techs were very responsive to my comfort. I felt like a valued "customer."

I was told to go to the hospital to fill out a form to get my medical records. I did . I was told 7-10 business days and I would have them sent to me by mail. A month later I called and was discouraged by the news that my request did not make it's destination to Macon,Ga.. I was happy that I can now do this through the mail but wonder what happened to the original request which had all of my information on it. This is not a fly by night thought. I gave it careful consideration before posting.

My experience was excellent, great doctor and great staff. Recommend them highly, 5 stars and higher.

We have been in there er since 9 and it s now midnight and we are just going to leave cartersville is way faster

The food is awful!!!!!! Otherwise the staff and room were satisfactory.

My son having a heart problem and has to wait for 4 hours before a doctor can see him. Emergency room staff Morgan truly does not care about people, she needs a new job!

We used to think Redmond was the best but in the last year we have used the hospital and the ER a lot it is going down hill bad will ask my Doctor to use another hospital after last night my husband had heart surgery about 3 weeks ago and his blood pressure 198 over124 And his p was 123 he was having chest pain we had to wait in the waiting room for over 4 hours the ER was very dirty and smelled very bad will not go back

From the nurse at the ER registration desk to all the nurses, doctors, transport people, ultra sound tech - everyone was so nice, compassionate & concerned with my care. I could not have asked or received better care! Thank you to each and every one of you!

Couldnt have been at any better place. Everyone treated me with the utmost care. Like i was part of there own family. Thank everyone who cared for me when i needed it most.

I had a test done at the hospital and although the test was not very pleasant, the staff and the nurses performing the test were great! Everyone was nice and pleasant from the first person I talked to. This was a good experience and I would recommend anyone to consider this hospital for testing and anything else they may need.

The web says it's a6 minutes wait I've been waiting over 2 hours

Worst experience at an er ever. The nurse practitioner was rude and unapathethic as well as a lier. Don't believe them when they say they help you. Just go to floyd your chances of being helped there are 100percent. I was there last night and in extreme adiminol pain I've been to the hospital more then once for this .I'm broke and can't go anywhere else. Ive told the nurse practitioner this. And she still refused to help the pain after she said that would help because I've already been to the to the ER more then once. Please whoever goes here turn around and go to Floyd they are the most caring people rather then Redmond. And I have brushes all over my right arm from them treating me so rough.

My husband had triple bypass heart surgery in December. I'm a RN so I had some knowledge of what to expect. The nurses and staff in ICU east and the 3rd floor provided exemplary care for my husband. Even though I'm in the medical field it was so helpful to have pre-surgery teaching to prepare us for what to expect in the procedure preparation and post-operative processes.

I had a flare up of my copd went to redmond. Was seen instantly but then I was put in the hallway to get the IV antibiotics. I was not the only one being treated in the hallway. The Dr. decided I needed to stay. around midnight they said they had a room ready 531A. 531A is an er overfill dorm room it holds 7 beds!!!! Haven't seen a common ward room in 50 years! You shared a bathroom no door no washcloths no nothing! I was there for almost 24 hrs before I got my room. While in 531A I did not receive the meds I was ordered or attention I needed nor did the other patients. It was hot to close and unhealthy.I suggest Redmond try something else. Once in my room things were a lot better the nursing staff and meds. Were as ordered.Redmond has always been the hospital to go to but this time it was the wrong place to go. This time it added to my health problems.

Everyone we dealt with was kind, compassionate and so very helpful. I had a really awesome experience with my one night and most of 2 days in your facility. I would recommend Redmond to any and everyone I meet or know. Thank you

My husband had a heart attack and Gordon hospital in calhoun didn't have the equiptment or personel to provide him with the treatment he needed. He was rushed to Redmond Hospital by ambulance and by the time I got directions and got to Redmond they were working on putting stents in. The Icu team on the West wing were incredible! I couldn't have asked for better care.

My name is Randall [Randy] Miller. In July of 2009 I was admitted to Redmond with chest pains.I had a triple by-pass heart surgery done by Dr.Lynch.Back then the entire staff at Redmond was great and made my stay as good as it could be under the circumstances. Two days ago on August 23rd. 2016 I was back at Redmond for another surgery. This time it was a hernia repair on my incision from the by-pass surgery. Once again everything went great and the staff I came into contact with were all fantastic.One incident really sticks out in my mind; As I was being prepared for surgery I was given a "don't care" shot.The nurse that gave me the shot told me that when the shot starts working "she will look like Farrah Fawcett to me". I laughed so hard I had tears in my eyes.She then told me that it's "not that funny". That only made me laugh more.Even though I was going to have minor surgery, That particular nurse made me feel at ease and very comfortable.The entire staff were great. I see sign's that say "I trust my heart to Redmond". Well I trust my heart and my hernia to Redmond. Everyone was just great and I want to say THANK YOU so much to Redmond.

From start to finish, I was made to feel special in pursue of my illness. The nurses and doctors are commended for their genuine concern. I am better and know what I must do to stay on a healthy path. Thanks Redmond Hospital and God God Bless you all.

Every time I have ever had to go to Redmond, my experience has been great. The staff are all wonderful, from the doctors, nurses, cna's, housekeeping, you name it...they all care. I highly recommend this hospital and its clinics

To all future patients or ambulance assistance recipients,
I would not recommend an ambulance ride from this medical center. I was transported from Harbin Immediate Care to Floyd medical center by a Redmond emergency response unit. The distance between Harbin Immediate Care and Floyd medical center is approximately 1.3 miles: a 4 minute drive. I received a bill from Redmond on 3/25/2019, and received the ambulance ride on 1/16/2019. The bill is just shy of $2,400. I am being modest when I say that this is beyond ridiculous. I will not step foot into Redmond regional if my heart is literally exploding, and I would advise the same for all other native Romans. Unless you want an inconceivable amount of money billed to your address and would like to receive the worst medical service possible, choose Floyd. They will help you with your bills and do so in a reasonable amount of time. This is a very vulnerable time for me because we are still not sure what caused my seizure or my current heart condition, and to receive a bill this ludicrous for such a short drive, has made my situation much more agonizing. Thank you Redmond for you poor service and overpriced ambulance ride. Next time I will insist we use a different response team if I m conscious.

Great friendly family like environment. Wonderful caring staff

Great hospital Great staff and the greatest Doctor i have ever had the privilege of knowing.Iwould recommend this Doctor,staff and hospital to anyone.My doctors name is Scott Bowerman.

Excellent experience, every step of the way was great! Quality, confident personal in all areas from registration to being discharged. Would highly recommend Redmond Regional Medical, especially for heart related issues.

My wife is on the 2nd floor and has poor hospital care this time, I am working out of town and we have Cigna and my wife also has Medicare and they are trying to send her home with her hands and feet drawn up so bad she can't even walk. We are at 100% on everything and one of the nurses at a poor attitude was hateful. And the Hospitality lady Dr.Patella has not been helpful at all. Don't know what I need to do but my wife can't go home like this she is worse now than when she came in.

It Was Alsome I felt Like I Was At Home Everyone Was Very Consistant... Beautiful They Really Took Good Care Of Me.. If Had To Do All over Again Thats Whe I Would Want To Be Bless You All.. Ollie Rena Curtis.

Been here at Redmond ER currently 3 hours with my wife having lower abdominal pain. So far in 3 hours all they have accomplished is putting her an I.V in that isnt even installed properly, and drawing her blood. Will be taking my family to Erlanger from now on.

My recent stay was not one of the better ones I have had. As an employee, I was embarrassed to say I work for HCA. Redmond dropped the ball several times during my stay. I was moved from oncology to the 5th floor due to low census at 5:30am on a Sunday morning. As a cancer patient, I was not moved back when the floor reopened. This could have been potentially hazardous to my health. There were a few bright spots however...Katie, Erika Gentry, Daniel, and Haley all took great care of me. The level of care from the others seemed like they were just going through the motions. I had asked for meds and 4.5 hours later received them. To me, that is a little long. It took one nurse over 4 hours to even come in my room and let me know she was my nurse. I will be having surgery in the near future and I look forward to having a better experience than I did over Labor Day.

Great experience. Quick and easy check in. Didn't have to wait very long to have CT scan run . In and out within 30 minutes.

I think the hospital staff and doctors were everything I hoped for.
They kept me updated and were there for anything I needed.

I had my aortic valve replacement surgery at Redmond and am still in awe of the professionalism, kindness and attention I experienced. Everyone from the check in desk to the room cleaners were cheerful, helpful and pleasant. Nathan in ICU was special for his attention to my needs. And on third floor I especially liked Tasheba for her laughter and chatter as she performed her duties. Ernestina gets a gold star for sweet disposition and baths. Cindy was a sweetheart for her empathy and immediate recognition of my needs.
The food was delicious and varied. Amazing for an institution. I would tell a friend or family member about my plate and I got back, Are you sure you re in the hospital?
All your staff did a super job, from nursing, respiratory therapy, rehab people coming to take you to walk, the education staff, assistants to help you get in and out of bed. I did not see a frown or a grumpy face the entire week I was there. I have singled out a few people, but they were ALL wonderful!
I am sure the pleasant cheerful atmosphere contributed to my recovery. I came home grateful for the services provided by willing hands and loving hearts. Being a care provider is a calling and your staff live up to that.

Worst experience ever! Not only did I wait 6 HOURS in the waiting room with an IV in my arm, once I got to the back, the NP confused me with another patient! This is ridiculous! I have never had such a horrible experience in my life!

The worst experience ever. I would not recommend this hospital to anyone from now on I will go to Floyd Hospital.

Under the circumstances that I had to have to go to the hospital everyone was very helpful to me

My husband had a heart cath. I got permission to stay with him overnight. We have gone to another hospital in the past and they treated me as if I was a patient too. I was asked if I wanted water and anything else I might want. After we got in the room at Redmond, I was not allowed to go out of the room to get anything to drink or eat. The third shift nurses did not have any bedside manner for my husband and he had to call 3 times to get a cup of water. No one asked me if I wanted a water. BUT, the day shift the next day were completely different. They offered water and even brought water to me. I was very disappointed in Redmond.

I love it because they taking good care of my nanny

Everyone was so nice and their concern was genuine, they went above and beyond in helping find out and give me options on how to take care of my A flutter problem! Thank you so very much for the special care I received!

My mother had a heart attack and a stroke. Redmond quickly assessed and treated her in their ER and then transferred her to their ICU. The staff was very caring and gentle with her. Their quick action and medical care helped her survive.

Overall, great nurses and techs that have a caring heart. Food was ok once I got to pick my meals.

Were not near as clean and germ conscience as I feel they should have been in the middle of of a pandemic.i have a compromised immune system. Constantly handing me pens to sign things during my check in for a outpatient procedure. Noe go the check in people wore gloves. EXCEPT FOR A COVID CHECK.

It was good I was emitted and am still here I had stress test today heart Cath tommrow .I hope they can get my heart straighten up.i had heart 3 way bypass last March and have not been right since then.

Everyone at the women s center was very professional, knowledgeable and helpful prior to my visit as well as during my visit/procedure. Tonya explained the procedure and process completely while doing my diagnostic mammogram. Tonya made a typically anxious situation relaxing and supported. She is exceptional.
Thank you,
Joan Eckhoff

Was treated poorly. The doctor didn't even care to find out what was wrong with me. The nurse even disagreed with him discharging me and told me to come back the next day when he wasn't working. They did absolutely nothing about my situation and I calmed myself down on my own without the doctors help.

The staff was very friendly and professional. i didn't have to wait long to get my test done before i was on my way home.

Just moved to Rome Ga two months ago from Florida. I have cancer and kidney failure. Today I went by ambulance to Redmond Hospital. I was in so much pain. As soon as I arrived at the hospital I was taken to the front to the waiting room and sat in a chair for 5 1/2 hours. Never spoke to anyone at the hospital during that time. After 5 1/2 hours I was taken back twice to draw blood and then I went back to waiting room. The doctor ordered a Cat Scan with dye and I still hadn t seen the doctor yet. I am allergic to the dye and it was told to the paramedics before they brought me in. I understand a hospital gets very busy. I understand why they try to get some tests done to make things go faster. I rather wait and see a doctor first and go over any tests the doctor orders before they are done on me. If I hadn t been paying attention today. They wouid have injected me with a dye that I am highly allergic too. The doctor and nurses would have known if I had a chance to speak to them before tests was ordered. I ended up leaving the hospital and going to Floyd Medical and was admitted into their hospital two hours later. At least at Floyd Hospital you see a doctor before they start ordering tests.

Very friendly and knowledgeable staff
Wait time was reasonable
Very caring and compassionate staff

The hospital is great. The cafeteria sucks. We waited 15 minutes to pay. Then the cashier FINALLY came back after we knocked on the kitchen door and Lied to us said he had just stepped back to get cash. People had been stealing food all day because there was no one available at the register. The same lunch food is still here at dinner. Disgusting people!

Excellent care by allowing staff! I've never been in a more caring place, except for my Mother's arms! All the nurses and techs were very knowledgeable and experienced. Everyone of them acted very professional and showed great respect to me and my wife while we were there. The bypass surgery, with the best possible scenario is difficult, but when the attitude and demeanor of the hospital staff is as warm and caring as it is at Redmond, it makes those first few rough days much easier. I was glad to go home, but I was also sad to leave the nurses and staff that had been so good to me. I would be proud to recommend Redmond Regional Medical Cardiac t my friends and family. God Bless you all!

John D. Carroll

P.S. Dr. Parsa and his support team were outstanding also. I feel blessed to have had him as my surgeon.