Spent much time at Redmond inpatient the past year...

Spent much time at Redmond inpatient the past year unfortunately, but, received the absolute best care I could've asked for. We were treated like family. There was only one individual who treated me/my family disrespectfully, and it was dealt with by the nurse manager immediately. She took action rather than trying to sugarcoat things. We received a letter from Blue Cross that HCA was leaving our health plan. All I can think is, if me or someone in my family has to go to the hospital, I wouldn't want it to be anywhere but Redmond. To other patients - have you seen the quality scores from other local hospitals? If not, I suggest you do your research. Look up HCAHPS, CMA, Hospital Compare, Leapfrog group, the Joint Commission, etc. and review the quality measures that are gathered and how they contribute to our care. Redmond/HCA as you continue your negotiations with Blue Cross, please consider if it were you, or the person you love most in this world, preparing to go to the hospital. You want to be able to go where you know you'll receive excellent care, and be treated with dignity and respect. I understand rate increases are necessary as hospitals strive to provide comprehensive and innovative services - I understand new equipment, expansions, etc. cost a lot. I hope Blue Cross understands that side and you all understand the patient's side. To all of the nursing staff at Redmond, a sincere thank you for caring as you do. You make a difference, and it matters. Never forget that.