I was told to go to the hospital to fill out a for...

I was told to go to the hospital to fill out a form to get my medical records. I did . I was told 7-10 business days and I would have them sent to me by mail. A month later I called and was discouraged by the news that my request did not make it's destination to Macon,Ga.. I was happy that I can now do this through the mail but wonder what happened to the original request which had all of my information on it. This is not a fly by night thought. I gave it careful consideration before posting.