My wife is on the 2nd floor and has poor hospital ...

My wife is on the 2nd floor and has poor hospital care this time, I am working out of town and we have Cigna and my wife also has Medicare and they are trying to send her home with her hands and feet drawn up so bad she can't even walk. We are at 100% on everything and one of the nurses at a poor attitude was hateful. And the Hospitality lady Dr.Patella has not been helpful at all. Don't know what I need to do but my wife can't go home like this she is worse now than when she came in.