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D
3 years ago

Consistent high quality food and service. I always...

Consistent high quality food and service. I always feel like I got more quality than I paid for here. Personal favorite: Fiery ghost style tavern double with bottomless fries and campfire sauce; all that for about $8.

B
3 years ago

We arrived his evening at approx 7pm, 17th Sept, a...

We arrived his evening at approx 7pm, 17th Sept, and we waited about 3 minutes at the host welcome station. We could hear staff talking, so my partner headed into the restaurant to see if there were any staff about to seat us.

A server saw us and headed over, I asked for a table for two; she seemed like she really didn t want to serve us and said I suggest you head over into the bar area , and started to address the people behind us.

Now, knowing how bars are in the USA (we were visiting from the UK) we hadn t brought our passports out with us as we were not planning on drinking at all.

The bar server greeted us when we sat down (it wasn t clear where they wanted us to sit). As he is meant to by law, he asked us for some photo ID. We only had our British Driving Licences, which of course are not permitted ID by the state. He asked us to move to another area of the restaurant. All in all, very embarrassing for us (we are 35 and 37 years old), as we weren t planning on drinking, just food. Had the original server actually cared to ask, or just seated us in the restaurant like we were looking for, then we wouldn t have felt embarrassed.

We decided to walk out, given the service was so poor, and not a reflection of the great service we had experienced elsewhere in Seattle.

s
3 years ago

*takeout* the ladies at the front always help me w...

*takeout* the ladies at the front always help me with my allergies (gluten, dairy, nightshades, grains) and go ABOVE AND BEYOND to make sure my meal is safe. I cannot thank you all enough for being the once place I can eat allergen friendly. thank you, and to the wonderful kitchen, a million times over

D
3 years ago

Stopped by with my family during the lunch rush- n...

Stopped by with my family during the lunch rush- no biggie, we assumed there would be a wait. We were told 45 minutes and the young ladies at the front desk took our info. We waited 50 minutes and were never called. Hours later no call for our reservation. At 60 minutes we went to Kidd Valley and enjoyed better service and food.

C
3 years ago

The view was nice, however we ordered and we got o...

The view was nice, however we ordered and we got our food before our drinks 15 mins after ordering. We watched the table beside us leave when no one came to even take a drink order.

The staff seems to enjoy themselves though as we watched them bebopping to the tunes and they all had their cell phones in the back pocket of their jean's ready to keep up with their social media. Too bad customer service isnt the focus.

R
3 years ago

It's a Red Robin so you probably know what the foo...

It's a Red Robin so you probably know what the food is like. What sets this location apart is the view. They have a great spot right on the water with views of the water front and Olympic Peninsula.

E
3 years ago

The food is pretty standard for a Red Robins. This...

The food is pretty standard for a Red Robins. This place can be a bit diffuclt to get to by foot, but definitely doable. The view of the Puget Sound and the Grear Wheel are definitely the biggest draw for me.

M
3 years ago

Yum!

A
3 years ago

Good food (as usual) and the value on beverages is...

Good food (as usual) and the value on beverages is the best in the business, but I still find the reliance on those tablet things a bit annoying. So did our waitress. She started taking our order on the tablet and the pulled out a pad of paper and wrote the order down.

A
3 years ago

I reserved a table for 5 people outside and they s...

I reserved a table for 5 people outside and they said I have to wait 30 minutes.
After waiting they said we had to split into 2 different tables.
I don't think they were willing to accommodate us at anyway.

B
3 years ago

This is based off of their catering, not dining ex...

This is based off of their catering, not dining experience. Ordered lunch for my company and called 4 days ahead of time to place the order. Was on hold for over 15 minutes the first time, had to call again to place an order. The day of delivery, they called an hour before the food was supposed to be ready and told me they didn't have turkey burgers available. Still letting it slide at this point. Finally, I asked them to have it delivered between 11:45-noon at the latest. They don't come til 12:45 or so, so most of my lunch break had to be bothered by my staff about where their food is. When trying to call to see where it was, was on hold for another 10 minutes. The final cou de gra was that it took me 3 different days of calling to finally get a receipt emailed to me. I only gave them two stars because the team enjoyed the lunch, but from my side I'd never place an order from this location again.

B
3 years ago

Meh

m
3 years ago

Worst service I had at a restaurant! Had to keep a...

Worst service I had at a restaurant! Had to keep asking for our drinks, didn't refill the fries, got most of the orders wrong. Hamburgers were so rare they were almost bloody. The fries they did bring were cold. The restaurant was dirty. Many of the tables still had plates of food left on them. Had to keep asking for ranch which they never brought us so we gave up. Took a long time to bring us our bill when we asked for it. We should have walked out, but we didn't. They did end up giving some of our meals for free and a bottle of seasoning. I love Red Robin, but not this particular one.

K
3 years ago

Incredibly disappointing. My husband and I walked...

Incredibly disappointing. My husband and I walked in off the street after a full day of sightseeing. Instead of informing us that they were closing in 5 mins, they sat us at a table with menus. When the server ran to our table to introduce himself, he informed us that the bartender would "allow" us to order 1 order of drinks before they shut the bar down. Then he proceeded to rush us through ordering, and left us to check out via the tablet on the table. We would've easily had a $100+ order, instead we had sloppily made drinks and undercooked burgers. Sometimes the extra time you give a table pays off but when you rush people and make them uncomfortable, you ensure they won't return.

L
3 years ago

Came here on Saturday around 6pm. Was seated in th...

Came here on Saturday around 6pm. Was seated in the bar and that's where service ended. After 5 minutes, I had to physically find a waiter for a menu. I asked for 2 and he refused to give them to me. So I turned around to walk back to my table and then he physical shoved them at my arm. Another 5 minutes go by & still no service. Couldn't get a single waiter or hostess attention to order drinks or food. Finally just left. Definitely don't waste your time here. The food is not worth the terrible service.

A
3 years ago

Summary, views and outdoor patio on the pier, make...

Summary, views and outdoor patio on the pier, make for a great spot.

The food was as is expected at Red Robin with the usual drinks. The standout is the location with the beautiful view of the sound. Watching the ferries come and go, next to the Argosy departures area. The restaurant is what I expect expect of a national chain. The fact that you have an option that is less intimidating to my family members who do not like seafood made it perfect for us.

K
3 years ago

Food is great and I love the bottomless steak frie...

Food is great and I love the bottomless steak fries and drinks. The only comment I have is that it is always a bit messy. This is because it s always really busy, but it would be great if the bus staff or waiters could grab a broom and sweep the aisles every now and then so food is not sticking to the bottom of your shoes when walking to and from your table.

C
3 years ago

Beatiful view. Nice allocation. Poor customer serv...

Beatiful view. Nice allocation. Poor customer service. Jessica W the replacement server came in n introduced herself. Then disapeared as soon as she arrived. 45 minutes later had to self check out. Met her chilling with some random with a starbucks around the corner. Check no. 100020 table 44.

T
3 years ago

Worse experience in a restaurant in a long time.

Worse experience in a restaurant in a long time.
Waited outside for a table, for 40 minutes. After we were seated it took 20 minutes for them to bring our water. Ordered 4 hamburgers well done, two with broccoli one with fries one with mac and cheese. When our hamburgers came there was no mac and cheese, the two orders of broccoli were cold. We started eating or hamburgers that ended up being very red, but ate them anyway because we felt like things were not going to get any better. We were right they did not. The mac and cheese and broccoli finally made it back to our table by the time we finished our raw hamburgers and we're ready to go. By the way the table next to us I will leave sat there about 30 minutes before they came and took their order, he was not happy either but I did wish him good luck. He said I'm not counting on it.