Ray Skillman Northeast Buick GMC Review

Very thorough and polite team and go above and beyond to make sure you are satisfied.

I as a Ray Skillman Customer Appreciated Mr.Jeremy an his people person compassion not just doing his job but making sure I as a customer needs were met an satisfaction guaranteed before my Husband an I left The Dealership..So I rate ur employee Jeremy a 10 an will certainly recommend my family or friends He's a Awesome Car Salesman...Thank u Ray Skillman

This experience has been the BEST experience I've had going to a car dealership! Kasey Johnson and Kathy Pancake were the best on getting me into a car that I love, made sure it was a reasonable purchase and actually cared about my situation instead of putting me into any car just to get a sell. I really appreciated this experience. They gave me knowledge & advice about my purchase and couldn't be any happier! I felt like they were my family instead of strangers I just met. When you have genuine people like them to help you out and give you the best advice to make sure you're making the best decision, it makes everything so much easier and I did not stress at all thanks to them! I would recommend them to everyone. You won't be let down!

It was better than five star. Because I matter to them I mean they cared about me and that's more than five stars to me thank you thank you Gary, thank you Yvette & thank you matt

Great service advisors. Explained what was needed and the exact cost.

I went to get another key and I was surprised at the paper work that needed to be done.

I m very pleased with the service I received from Kyle he was very nice and patient and I m even more happier with the vehicle he got me in within a short period of time he gave me the main thing I was looking for with a vehicle!!

This is my second car that I've purchased from David Schimmel. David is the only reason that I keep returning. He is professional, courteous and works hard to help get you in the right car. Because of David, I've also sent family members to him to purchase cars. As long as he is there I will be a lifelong customer. I've also become loyal to the GMC brand. They're great cars.

Exceptional service love the people that work here great service sales and service.

Good place to have car worked on fast service friendly staff

I thought it was going to take about 4-5 hours to get my car repaired and it was done in 2-1/2 hrs instead.

Great Place! They gave me a Great Birthday present. Oil change for less than $40. Thanks again Dillion and Jason.

my experience was great and service was quick and thorough
will recommend Skillman to anyone

Yeah dont even get me started on theese crooks. They sold me a wrecked car without telling me it was damaged. So now my hood has to be strapped down becauseit was not repaired properly. It looked good when i bought it but less then 9 months later the hood tries to fly up on the highway

I loved my salesman Marcus. He was great at what he does. The whole experience over all great!! And that is why I have and always will go there.

Jason,in the Service Dept. does an outstanding job.

The sales team is Excellent but the service department is horrible. I purchased a 2014 in 2017. The dealership agreed to fix some minor repairs at purchase. Needless to say, the vehicle is still not fully functional. I took the vehicle in at least four times for the same repair. Then my vehicle was side-swiped after sitting on the property for 1 1/2 weeks. I recently discovered another "fix" isn't working again. Instead of apologizes, I received the run-around. I haven't had the vehicle 3 months. I am disgusted by the service department so I am contacting another dealership for assistance (as recommended by the service manager). Geez!!!

They will give you the run around for about 10 different things instead of telling you upfront what is need and they will make you Jump through hoops that are almost impossible for you to do I will NEVER recommend this Ray Skillman no matter what to anyone.

I have revised an earlier review as I feel the current RaySkillman team has really improved on the experience of buying and servicing a car here. They are always happy to squeeze in a last minute service appointment. Jason in service is great. I will be back for future car purchases and service.

Always a pleasure ..your guys in the service department are great...Thanks

First time getting my vehicle serviced here.
After checking in, and settling into the lounge the service advisor approached me. He then badgered me about why I wanted to get my vehicle serviced, and why I wanted that service done at that dealership. I explained that the service was overdue on the vehicle and that I get my GMC serviced at GMC dealerships, but that answer wasn't good enough for him. VERY disrespectful, a customer sitting by me got up and left after watching how he talked to me.

What a horrible way to conduct business.

I highly suggest not bringing your vehicle here. I do not recommend this place.

They told me I had been pre-qualified at Ray Skillman Greenwood. I didn't want to drive down south so I decided to go to the one on east Washington. I thought they would be able to pull up all of the information that I had gave the Greenwood location however they said that they could not do that. They had checked my credit about 7 times within a week. The finance guy did not even want to see me at first because of my credit. When he did come out to talk to me he was trying to tell me that the deal he offered me was the best for my circumstances. When I turned it down he told me that I would not find a better deal. Maybe I should have went to Greenwood. Everyone seemed uptight very unprofessional.

I was told by Onstar to call Ray Skillman N.E.GMC and get an update on my truck's Wifi system. I called Saturday morning and they got my truck right in. That was amazing on a Saturday. Very prompt service.That is unheard of on a Saturday and was shocked at how fast they took care of it without an appointment. This is why I will only deal with the Ray Skillman Organization.

Keith cooper is an amazing man that will bend over backwards to take care of customers..i am so glad i have been dealing with Ray Skillman and Keith cooper is the reason that i came back for a second car an he is the reason i also referred my daughter.....thank you Keith Cooperr.

I had Tyler as a salesman and he made a normally tiring and long process of buying a car a great experience! I told him my budget and he didn't try to get it higher or mess around. I had my 3 year old and 18 month old with me and the people inside gave them coloring books and were very patient with them especially with them being bored! Highly recommend this place to anybody.

The assistance given to my daughter and myself was outstanding. I will return in the future for service and as a "future faithful buyer". Our sincerest thanks to all involved in our purchase.

Everyone was helpful and listened to my needs and went above and beyond to make my experience an awesome one

When I looked at the vehicle I decided to purchase I had a couple of concerns with it, which were that there were some chips in that paint on the hood and that the struts were making a little noise. They told me that the struts were fine and that they'd fix the chips in the paint, so I purchased the vehicle. After I got the chips in the paint "fixed" it didn't look nice at all and it didn't last more than a month because the paint has peeled off yet again. I called to see if they would do anything about it and they were very rude to me and said that their mechanics wouldn't do a "bad touch-up on the paint." The struts continued to make noise too so I took it to get looked at and the mechanic told me that they needed to be replaced even before I had purchased the vehicle. Overall I am very dissatisfied with they way I have been treated and will take my business elsewhere when buying a different vehicle.

They take forever! It took them 3 hours just to tell me what was wrong with my car I should have just ran it up to autozone.

It was great I went to Ray skillman to get my wife a car for her birthday and surprise her and I got surprised while I was there I had a trade in didn't need it drove away with no money down here's a great day thank you Ray skillman Tyler was my salesman he was very good so was the financial advisor at the end real good people did a great job thank you a wife's very happy and so am I

Awesome and friendly, quick check-in and check-out process....LOVE this service staff!

We have been going to Skillman's for over 8 years. We bought two used vans at the South location ,which we love and have been driving for 3 years with no problems. We have all of our service done at the Northeast location. Over time we have been to other dealers only to be very disappointed in the quality of repairs and service.
Skillman Northeast Service Center has given us honest quality service on every appointment. The mechanic's are very skilled and well trained.Skillman service writers are also experienced and take time to understand the service that is needed. They always make sure the job is done timely and correctly, there is never any gray areas between the service department and me, the customer. Skillman's always work hard to understand and fix the problem, if they can t they are always honest with the recommendation. The charges are in line with other service dept and at times way below what others would charge.
I want to add I judge a company by the attitude of the employee I am directly doing business with. Skillman employees are always attentive, polite,honest and pleasant to meet.
Helen and John Fisher

I was interested, bought, and returned a 2007 Pontiac Vibe from this location. This experience is the WORST experience that I have ever had in purchasing a car. The "product specialist" had no idea about the vehicle and constantly talked the entire test drive. I was then handed off to David Shimmell to close the deal. David lied three times about mandatory add-ons. First it was the Ziebart protection that had already been put on the car and so that increased the price. Once the financing was approved he showed me the financing amount that was 1200 over the agreed price. He said it was the mandatory GAP insurance and warranty that the bank was requiring. After questioning him, he came back with the original price and said it was included. Then when he brought the purchase agreement out the total price of the the deal was 3,000 more than agreed. He said it was the mandatory gap and warranty. I told him I was not paying that for the car because it was not worth it and either we needed to change the deal or I was walking. He went and got his finance manager to talk with me. They kept trying to talk payments. I was not interested in the payment amount because I would be paying this off quickly. He removed the warranty and gap and I signed the new purchase agreement. There was an issue with a paystub apparently and they had to wait to sign the finance papers. I drove the car home. Once I was home, I really did not like how I was dealt with. I called the next day and was lied to by the sales manager. I then talked with the general manager and was told accurate information. I told them that I would get the car checked out before I signed anything. My mechanic checked out the car and said it looked good. I signed the paperwork the next day. Two days later I noticed oil spots on my driveway. I insisted they take back the car. After being told that I did not know what I was talking about, they agreed to the return. A week later the loan still has not been reversed and is showing on my credit report. So they will see my lovely face again tomorrow! Pray for them!!

Service was done quickly, everyone was polite and helpfull

I am happy with the way I was treated; everyone was very help full
I believe I got a great deal. this was the 3rd car I have purchased with Ray Skillman.

I was told The car had new tires if it didn't they would be replaced,they never the salesman lied,Only time We have ever dealt with this place,never again will We deal there again,the only reason I'm leaving one star is because it wont let me leave comment without one,

This is my second time bring in my car to this place been very unsatisfiedbeing disappointed disrespected and ripped off and talk to any kind of way I don t care and they don t have no consideration that I m a woman and I m trying to get my car fixed and this is my last time coming to this place and I advised no to take there car to them especially women .....

This is my second vehicle purchased through the buy here pay here at Skillman Northeast.
Kevin, Jim, Kathy and Rene have been great to me for almost 2 years now.
It was a no brainer to trade my first vehicle in at Skillman Northeast.

The team went above and beyond for us and our situation, I would recommend the Buy here pay here department to anyone.
The team made buying or in oury case trading in, a painless and enjoyable experience.

Thanks Skillman Buick GMC Northeast Buy here pay here !!

Cya at my next oil change

Great place and friendly staff, see Ryan if U need a car my man will hook U up #TeamSherrill

The staff was very helpful and professional. Jason always answers all of my questions and looks out for me. It's a pleasure to do business with you All.

Joseph Williams went out of his way to make my experience perfect. Thank you very much.

Went in. The sales staff was super nice and ensured I was confident in the vehicle I bought. Was given a great deal. Couldn't be happier. Thanks Ian!

I must say I had a pleasant experience at your service dept.with service like that, I will be a customer of Ray Skillman for all of my auto needs.

Ever since I purchased my from Ray Skillman Northeast, I have had nothing but great service from Kathy Pancake, Miranda and Kathy Cutsaw. The service dept has provided me with great service as well.

Disappointed! After speaking to Amber while leaving work, she informed me that the car I was interested in was there and I could test drive it. I drove to the east side of town from the west side to test drive the car. After waiting for Amber for a few minutes she passed me off to Kyle. Kyle couldn't locate the car and said that it might have been sold He had me sit there for a few min in order to look for the car. Not once did Amber apologize about the whole situation and she walked passed me twice. I will not be back! Bad customer service!

GREAT EXPERIENCE I BOUGHT MY VAN FROM HERE PEOPLE ARE SUPER NICE GREAT TEAM OF PEOPLE I WOULD RECOMMEND THEM TO EVERYONE

UPDATE: Another HUGE shout out to Dillion Ruggles!!! He came through for me and got my windshield fixed!! I'm telling you the customer service he extends is phenomenal!!! Dillion is AMAZING!!!!! Look him up when you're ready to purchase your next vehicle!! Ray Skillman should give him some special recognition!! Dillion, THANKS SO MUCH!!! Dillon Ruggles and Kristen Miller were both awesome to work with. They made my car buying experience very easy and enjoyable! The finance guy was cool, too! I just can't remember his name at the moment.

My only issue was having a crack in my wind shield that I was told Ray Skillman would fix. However, when the windshield company came to my home they advised it had already been filled so there was nothing to be done. That's not cool because now I feel misled. The chip is small, but if the sun hits it just right it shoots off a glare that makes it more noticeable, not to mention distracting while driving. Since its something that I'm told I have to live with it could make a difference in whether or not I purchase from this location again in the future.

The staff is extremely nice and I love the vehicle otherwise, hence my 5 star rating!

Excellent service. Willing to work with me every step of the way. Very happy with my purchase and the people who helped me.

You get other service that other car dealers don't offer.with you 100%. They do care about you

Brought my truck in there for a new motor..
Got my new motor but with that was problems..
Add oil/low oil light is on.. I got a old alternator when the one on old truck was new Ray skillman is a crooked place

Not very impressed. Sales people were prompt, courteous, etc. But being our 1st time in the showroom and while speaking to a sales person, another employee sitting in the general area, was applying make-up, hair spray or perfume. The entire time we were in there! Not impressed that they allow this kind of behavior on the sales floor or even at work during work hours! Not professional!

Great service. Great sales teams. And if you need insurance they have someone there at the dealership. Ask for Zip' team. They are great.

Depends on day there ! Will never buy car with them again when done with payment on loan and warranty! They gotten two big for themselves it's about the money not the customer

Absolutely first-rate buying experience from the minute I walked through the door until I drove my new vehicle off the lot. Salesman and his team couldn't have been more professional. Every effort made. Would recommend this dealership to any and all friends and acquaintences.

My first GM vehicle (after being a life-long Chrysler consumer). The staff here is friendly and knowledgeable. And the waiting room rocks! I'm very happy with this place.

Gunnar Williams! Awesome salesman. Very knowledgeable, and helpful. He's willing to work with you and for you to get you into the car of your dreams. Great family guy, with a great personality. Highly recommend! Greatly appreciated of his job.

They are very friendly salesman and sales women to work with. No high pressure , which is something I love! They have an excellent Buy Here Pay Here program was plenty of great cars. They send them home with you as if they were brand new, and they make sure they run and look brand new. The service department is very clean comma friendly and very upfront with the fees you will be charged for the maintenance of your vehicle. Their prices are very fair and they will never steer you wrong. I recommend this business to everybody I know it was looking for a good vehicle.

I have dealt with Ray Skillman GMC for years. I've never had a problem with staff or service. They aim to please at Ray Skillman. Thank you for great service throughout the years.

Wonderful experience! Ryan was very helpful and patient while I was trying to find the right car for me. Walter in the finance department was also great, and gave me a ton of different options to find the best one for me. Will definitely be back!

Terrible experience. Filed a formal complaint with the BBB, and this dealership still didn't have the decency to contact me to resolve anything.

The salesman was Ian Ryan and he did an amazing job at showing me all the cars I wanted to look at, was very patient with me and very professional. He also had someone named Steven helping as well and he was very helpful and pleasant to work with. I will recommend these two gentleman. Thank you for the great customer service and pleasant experience in purchasing my new 2021 Buick Enclave.

This is my car dealership for life. Very professional at all times.

I had the absolute BEST experience with Ray Skillman! Shoutout to Seth Maddy for his excellent customer service. I m a first time buyer and he made the experience super stress free and enjoyable. I love my new car! Thanks Seth!!!

We buy a vehicle from the place and in less than a month the truck needs an oil change and they charge me full price to get it changed. This place does not exactly make u feel welcome. Never again!!!

Great service, clean, and helpful. I have always had excellent care!

Jim And Kevin, in the Buy Here Pay Here Office, Is a great team. I've worked with them through 2 of my own cars and my sons car. Even if you have credit problems they will find a way to get you in the car you want.Together,they will show you how real customer service is suppose to be. No Smoke and mirrors. I would recommend this team to anyone looking to buy a used car.

Service department personnel we're very perfessonal.

My salesman, Ryan Sherrill, was so helpful and explained everything beyond surface this and that. He is the best and smoothed the road for me every step of the way. In actuality, he made it easy to buy from Skillman. He was a pleasure to work with.

They got my info from some fishing company they use and called me and setup a appointment they asked me what vehicles I was interested in I not only gave her (Liz ) three different model vehicles I was interested in year and price range , and on the call I told her they didn t have a wide selection of the vehicles I was looking for online Liz then assured me they had 15 dealerships with plenty of stock that doesn t get listed she reassured me they had several models of the vehicle I was interested in. I then told her I work 12 hr shifts my only day of was Saturday and I would hate to drive a hour and 10 minutes with gas at $2.84. Needless to say I made the long drive in some pretty bad weather to be greeted at the dealer like I was a stranger with no appointment then the first thing the salesman tried to do is run my credit. I tell him to stop and ask him where the particular vehicles I was interested in was at he starts laughing and says I sold that to my buddy yesterday. I then sit for a hour for them to tell me none of there car lots have any of the three cars I was looking at and that they pretty much wasted my time and all they could say is we dropped the ball. Then as I m leaving the salesman makes a sly comment laughing. I give this place a zero no stars customer service is horrible and they didn t even offer me a gas card for wasting my time after all there failed assurances.

Lacy Boyd is the man to see when you go here!! Super nice!!!!

Awesome experience, very friendly. And its my second time I have had my truck serviced there. I will continue to bring it to you all. VERY PLEASED.

Chris as well as David Schimmel were both very professional. David was very helpful without being pushy. David was very patient answering all my questions to my satisfaction. I would highly recommend Ray Skillman to my friends and family if they re looking to buy a car.

Very helpful and courteous staff. Always willing to help in any situation. I highly recommend this dealership to anyone looking to purchase a new or used car!

Terrible! Im never one to write reviews and even take the time too. But man we left there mad! I was originally dealing with a girl and made an appt. She told me one thing and when I got there and she was out sick they sent us to a guy named Tony. OH my goodness. So rude! He was so snotty, I felt like he looked at us and judged us from minute number one. I told him what Samantha told me, had to go through the whole process again and took forever. At this point I was already mad and having a 3 month baby with me they took their time. To sum it up he came back and said he could only get us into one car. We wanted a reliable family car. He cAme back with an 04 Saturn Vue with 120k miles and smelled so bad like smoke. I said No and he said ok bye. Sooo rude. Not willing to work with us at all. So we took our business elsewhere and walked out in a newer Jeep Commander. Go to NE Mazda and ask for Travis or Jordan. Two nice guys that'll help you out.