Ramside Estates Review

Had lunch at the Spa with a friend, fantastic food, excellent service in lovely surroundings, hope to visit again soon!

Great rooms, very spacious with an enormous bath! Good breakfast too.

Standard room which was far far better than i expected. Very comfortable sleep. Very clean and well decorated.
At Ramside Hall for a function. The food was excellent as was the breakfast.
Enjoyed our stay.

Fantastic...restaurant amazing. Charl served us so well...lovely guy....made our day

Beautiful site staff are very attentive and friendly

Pains me to say cos im from leeds BUT the best fish n chips mushy peas ive had chef take a bow

Attended a wedding reception on a rainy day. Looks Cozy!

Went for afternoon tea.The place itself is beautiful,but the food was a let down.The finger sandwiches were mediocre,the scones were dry so much that they crumbled when cut in two , the cake's looked nice,but I've had a lot better from an Iceland party mix.I had a lot better afternoon tea at Rockcliff Hall.

My fourth visit. Lovely hotel excellent staff. 25metre pool

Very comfortable surroundings perfect for afternoon tea. Could do with a more extensive choice of sandwiches though.

Well, I don t know how to rate this stay really, as we feel a little disappointed.

We have just arrived at the Ramside to celebrate our 20th Wedding Anniversary and upon first impressions we were very pleased, the reception checkin was really informative and quick and the staff seemed friendly.

As this was a special occasion, we decided to go all out and book a more elaborate and more expensive room than we would normally and therefore booked and received confirmation of a suite that came with a balcony and garden views, however, when we arrived into the room we were minus the balcony.

We didn t worry at this point as we thought it was just a mistake and contacted the reception to notify them only to be told that the room had already been booked out!

I got nowhere with the duty manager (Patrick) who simply said there is nothing I can do. How poor to shatter someone s celebration and basically shrug your shoulders at them, shame on you Ramside, I m sure their would have been something you could have done.

In the words of the Duty Manager, just because you book something and get confirmation in email, doesn t mean you get it, really? If we book something and receive confirmation in writing, we don t then expect to have to contact the hotel for confirmation, which is exactly what Patrick said the other customers that had got the room did!

Very disappointing first impressions.
Mr & Mrs Fitzpatrick
McIntyre Suite

Generous 10 oz rump steak delicious cooked exactly how you request

Service was a bit slow but very pleasant surroundings in the new leisure area bar

Lovely staff, great deals on meals and decent portioned meals. The place is a overall lovely old building.

Visited here for an enjoyable afternoon tea served in lovely lounge near reception and overlooking the gardens. The afternoon tea was typical fare with various finger sandwiches and warm fruit scone with cream and jam and a variety of small cakes. The waiter who served us was friendly and attentive and nice to be offered 2nd pots of tea and coffee without asking.

Fantastic, the event they held was great, staff was lovely, food was fantastic, lovely evening

Lovely room huge comfortable bed, fab afternoon tea. Excellent Spa facilities including outside herb garden with spa.

Stayed many times here. Great rooms, great staff, great food.

Attended a Charity Golf Event at Ramside Hall Hotel. The organisation and facilities were second to none. Really enjoyable day, good food and drinks within lovely surroundings

I was disappointed with the service at Ramside Hall. I like to feel like I matter as a customer when I stay somewhere, here I felt like a number. The service at reception was far from welcoming.
The room was large and comfortable and had a lovely view, it was noisy though (and a bit dusty).
The spa was lovely.

Superb venue, good parking facilities. Restaurant food of a high quality.

Room was delightful. Good was good, staff were helpful

A guaranteed good meal cooked by chefs specialising in steaks and meat-centric dishes...all served by friendly and attentive waiting staff with a detailed eye for customer service.
You'll find on the menu robust cuts of meat, paired with full and delicate flavours, on hot and well presented plates. It'll be more than you can comfortably manage! Love it!

Great golfing weekend. Pleasant hotel. good food in nice surroundings.

Played the Cathedral course on a very windy day in late Sep. With the wind whipping about in an unpredictable fashion, I was actually worried that I didn't have enough balls ! Generally a very open course design with intelligent use of both hazards and bunkers, distance control was absolutely critical . The course also looked visually intimidating from tee boxes if you were playing it "blind" for the first time. If I had to replay it again , I'd use completely different aim points and club selection second time around. Let it be said that I pulled out every club in the bag ! Memorable was the dog left long par 5 7th at well over 600 yds. From the tee box, the landing area looked no larger than a postage stamp with trouble left (trees ) and right ( Steep slope with knee high grass ) . It was playing into a stiff wind too. Finished the round feeling like I'd done battle with a mighty beast, but that really just added to the enjoyment at the end.

Beautiful place. Extensive outdoor aeras, golf course, restaurants, hotel and spa. Great place for a function or event

Nice looking but a bit old style hotel. We used banquet room for the conference. The food was ok- nothing special. There was no choices of the teas offered. The dinner was ordered on 18.30 and we been served about 20.00 it took so long to receive food. Nice looking bathroom for ladies.

Good Night out with the girls, spuds bit hard! But Yorkshires great x

Brilliant location and facilities, superb golf courses!

Excellent food. Very clean and friendly. Would definitely recommend.

Was attending a function fret organisation. Good food n excellent service

Typical Christmas party night. Pack as many as you can into a room...we needed to ask for an extra table as the table was set for 18 but could only get 16 seated. They said they had no more tables until we protested. The food was OK.....not rubbish but not brilliant though the potatoes and chocolate tart was good. We were seated in a location where we had to move every time someone needed the bar, toilet etc. They are also the only place we have been that will not give you a VAT receipt until after the event as they have not ' sold' the event until you have been. You do, however, have to leave all the money for the event weeks before. You can't ' buy' the event the same day they ' sell' it to you!!

Only visited the bar for an interview. Seemed like a lovely place although confusing with the different elements (spa/golf/hotel)

Great meal for our daughter's birthday, Definatly recommend the Rib Room

Great rooms. Super golf courses. And the food was excellent! Would go back again!

Very nice hotel with Golf and Spa! The restaurants are very good too.

Calvert restaurant is good for families early evening.

Spa day was great lovely treatments. Relaxing day . Great food.

Posh environment, gulf course, spa hotel and restaurant. Thripple 5 star

Whilst the facilities, rooms & dining choices are very good the Hotel lets itself down with very badly with poor communications and lack of full explanation of what the various package deals include, or don't in a number of occasions. An example being selling a package that only includes partial access to all areas, even when the areas are under subscribed. The Hotel needs to ensure paying customers know exactly what to expect for the money they are paying. Could not honestly recommend to others due to this.

A multifarious facility with a Bar, Restaurants, banquet hall, Golf court and meeting hall etc. Wast parking and walking area.

The place looked nice we were at a wedding in a marquee so didn't really see the hotel much

What a lovely place. So nice to come and have a few drinks and food.

Excellent customer service and well presented, tasty food. Recommended.

The location is good with plenty of free parking. The food is excellent with friendly and helpful staff. A Great place to take family and friends. Overall good value for money.

Lovely place friendly staff room was warm and comfortable, quiet , great breakfast !!

A fantastic afternoon of food and entertainment. The Four Seasons group were fantastic. The table service was fast and well coordinated. I have to give the coat room attendant a special mention as he was so helpful and polite, we were treated like royalty by him. Well done Ramside.

Went to brides up north show at ramside today with my fiance & was an amazing show... Highly recomend any Bridal shows for every bride, ramside is an amazing venue & hotel xxx

Went to spa reception to purchase gift voucher, long wait yet again to be seen, only one receptionist on duty dealing with phone, bookings and vouchers, ridiculous. Other customers behind me in queue told to go to special gift voucher desk which was not manned when I arrived but was later after eventually receptionist called for assistance, too late for me. However these customers were then redirected back to reception as staff member was busy!

Come on Ramside, please get your spa reception better organised. This is not the first time I've experienced this, it happens every time I've been either to buy vouchers/products or as a spa guest myself. I don't think spa guests want to be hanging around in robes waiting to check-in for treatments alongside contractors reporting in to do maintenance or members of public trying to buy products, gym members booking in etc. Why not move spa guest check in and bookings upstairs (where the treatment rooms are) and where there is a dedicated reception. The open plan ground floor reception gives no privacy when making transactions, giving email addresses etc. It's a shame that a fabulous spa as the Ramside is has these niggles but I'm sure they can be improved.

Ramside is a beautiful hotel with an excellent spa. The room wasn't clean compared to other 4 star hotels, which is a shame. However, the grounds are well kept. Staff are welcoming, polite and the experience was overall satisfactory.

Would I stay here again? Unlikely - The cleanliness of the room has put me off staying here again.

Would I use the spa facilities again? Yes

Pros
~~~~

Spa
The best in Durham. I loved every minute being there. The relaxation pool was superb.

Bed (Premier room)
Huge. Two single beds put together with a giant duvet. Mattress was comfortable.

En-suite
Nice deep bath and double shower. Well designed and modern.

Cons
~~~~

Noise
Walls are thin. Woken up at 6am to somone in the room next door aggressively going to the toilet. Not very pleasant.

Dust
The room was dusty, especially around tables. Put my phone on charge and noticed the plug sockets covered in dust. Bathroom walls also had dust between the tiling and on the tiles themselves.

Pillows
Not comfortable. You'd think a 4 star hotel would invest in some decent Pillows. Woke up with a sore neck.

A really beautiful and luxury experience, rooms are modern and very tastefully decorated. Onsite restaurants offer great food and choice. Spa experience is exceptional. Highly recommend. Had a complimentary upgrade. The team at Ramside are always happy to help.

Attended function in Fountain Room. Extremely professional staff. Excellent food and great facilities. Would highly recommend.

Very good to paying gests and polite but very strict on rules of the management.??

Always a pleasure, staying at ramside, top staff, top food

No infinity pool included in the most expensive room "celebration suite"


We obviously won't recommend to a friend, but to an enemy YES!

Was at a presentation night. Food was very good. Service was really good. Good night

Good food warm welcome set in beautiful durham surroundings & a happy mother-in-law 4 her 70th

really nice vintage hotel with fantastic spa facilities

No entertainment at all so well overpriced. For basically a bedroom

From the moment we arrived for our 2 day conference, the team were brilliant.

Booked a half day spa for me and my wife. The facilities were great and would definitely be going back. We also booked the infinity pool which is great to chill out on your own