Whilst the facilities, rooms & dining choices are ...

Whilst the facilities, rooms & dining choices are very good the Hotel lets itself down with very badly with poor communications and lack of full explanation of what the various package deals include, or don't in a number of occasions. An example being selling a package that only includes partial access to all areas, even when the areas are under subscribed. The Hotel needs to ensure paying customers know exactly what to expect for the money they are paying. Could not honestly recommend to others due to this.