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Review of Ramside Estates

Went to spa reception to purchase gift voucher, lo...

Went to spa reception to purchase gift voucher, long wait yet again to be seen, only one receptionist on duty dealing with phone, bookings and vouchers, ridiculous. Other customers behind me in queue told to go to special gift voucher desk which was not manned when I arrived but was later after eventually receptionist called for assistance, too late for me. However these customers were then redirected back to reception as staff member was busy!

Come on Ramside, please get your spa reception better organised. This is not the first time I've experienced this, it happens every time I've been either to buy vouchers/products or as a spa guest myself. I don't think spa guests want to be hanging around in robes waiting to check-in for treatments alongside contractors reporting in to do maintenance or members of public trying to buy products, gym members booking in etc. Why not move spa guest check in and bookings upstairs (where the treatment rooms are) and where there is a dedicated reception. The open plan ground floor reception gives no privacy when making transactions, giving email addresses etc. It's a shame that a fabulous spa as the Ramside is has these niggles but I'm sure they can be improved.