Ramada Reno Hotel & Casino Review

Truck parking that I was looking for on hotel clean rooms

Very clean hotel and great staff. Stayed for business would stay again!

Rudest staff ever encountered in a hotel and I've been to alot of em. Manager was extremely abrasive and when questioned about her attitude politely, she just called security where Patrick here tried to assault me and repeatedly grabbed for my phone. Never got rude loud or aggressive in any manner with them. They will be getting my calls to corporate.

Cash only bars and food in casino. Breakfast on the hotel side but, you can't get a alcoholic drink there. Hotel run down and at night several shady characters hanging around inside and outside the casino. Observed several bringing drinks from the outside into the casino. Only plus is the staff are nice and helpful

Small casino.played a little.staff friendly. You can see the age of building. Restrooms, carpet, out dated and worn.

The front desk reception was fun and friendly. Laid back hotel, but not much going on in there.

The room: nice clean, but outdated. TV is from the 90's, no mini fridge, and toilet was very tiny.

Uber drive is only 6$ From here to downtown.

My issue wasnt the hotel or the staff. It was the people who stay there or hang around there. Its in a bad area so it attracks a lot of weirdos. The vibe that these people bring is dark. (You feel you have to watch your back). Hallways are pretty low light also (Which makes it eerie).

Im usually a person who stays in the big hotels when i go to Vegas. Ill definitely do this next time for Reno.

The hotel was alright, employees were nice. The area is not the best. Did not have any issues, just a bit sketchy.

Old and not very clean! Carpet and bedding needs to be replaced for sure. For a Ramada I expected better!

The hotel is old and needs to be cleaned. Customer service sucks. I called 2 days in a row to have stuff (towels, coffee and creamer) to my room and was told that it would be easier for me to just come down to get it. This hotel is not worth what you have to pay.

Well never go there again... friendly manager but mildew in room made us sick

I had non smoking room however I could sleep over night. There was a hole under the window where cold air coming in over night. I was frazzled in the morning. Not worth it.
Also not sure if it is the room or the bed that smells hela bad.
And I am not going back there first and last time. I wasn't able to find one thing good about this place. I wish I could give 0 stars fake 3 stars

Great hotel for the price! If you are looking for a clean, reasonably priced hotel in Reno, this is it! If you are looking for a fancy schmancy Casino, then go ahead and sink 5 times the amount per room into a casino resort. Anyone else complaining about this hotel in reviews clearly expected a 5 star luxury resort for an economical price. Don t listen to them. My husband and I have traveled throughout the country for decades, and this is one of the best hotel experiences we have ever had. The staff was VERY friendly and accommodating. They offer a free shuttle to the Eld Dorado/Circus Circus/Silver Legacy, which we used several times. The casino here is cute, and I enjoyed the small gaming experience. The hotel has a diner and a lounge where they serve pretty darn good American food for a decent price. The coffee at the casino bar is fantastic! Kim was a wonderful accommodating manager for our needs. They allow smoking one one floor of rooms, which is rare these days and nice for smokers. The bed was comfy, and the pillows were nice and plentiful. We would stay here again in a heartbeat!

Rough and tuff casino. Reminds of of an old saw dust joint back in the days. LoL

I m never the one to judge other folks due to their appearance, some people might just be down on their luck and still want to go out and have a good time.

This spot is not for a newbie gambler or a tourist looking to have a good time. There s some thuggish people here and they try to stare you down when passing through the casino. This doesn t bother me a bit. If this bothers you, you might want to think twice about visiting this establishment. I read in other reviews theres a bunch of hookers running around the casino and parking lot. I seen none of that going on, just homeless people and gangbangers everywhere.

I gave 2 stars due to them actually having a nice selection of slot machines and a few table games. Overall minus some of the characters hanging out here, I would visit again.

Very friendly staff love all the clerks at front desk

The hotel is fine but I agree is outdated. In my opinion I think they may benefit retraining their staff or getting new people. Many if not most of the employees, except for the cleaning lady I met, was rude, defensive, and not exceptionally helpful. A case in point would be when I called the front desk this morning to see when the latest I could check out would be. Instead of answering the question she, with attitude said well we re going to charge you more if you stay past 1:00 . If I did my own booking with the company I m with, I d probably look elsewhere. I ve been here a couple times and they were, in my opinion, extraordinarily rude the first time I stayed here too. I m originally from a larger city where they don t generally treat people like that. It keeps coming to mind that the workers here have some sort of fake white privilege who, in their little Reno bubble may think they re awesome but in the scope of other hotels, would have liked to see respect, kindness, and a general feeling that more of the staff cared. Wouldn t recommend. Keeping it 100%.

It was a great stay, comfortable bed, lovely staff & all around good experience... My Fiance & I came to Reno last minute to see friends & we were able to book a room & a King Size at that! We are from the Central Valley of California so it was a short 4hr drive to get to the fresh air, cooler temps & great friends... We will be coming back!

clean, cheap, quiet $37 rate for a Friday off priceline several months ago. Good in hotel restaurant, free internet.

Stayed here again August 26 & 27, 2011 for $35 off priceline per WEEKEND night. I don't understand the number of complaints, My room was once again clean & quiet. There is a restaurant not affiliated with the casino that has pretty solid food for a hotel restaurant. The little adjacent casino has a 24 hour grill as well - food is good and REALLY cheap especially with the coupons they give you on check in. And one dollar beers if you don't want to gamble. I think this is Reno's best hidden secret if you don't demand 24/7 casino atmosphere. The area looks sketchier then it really is but it's only a few dollars cab ride to the Reno "Strip" and the hotel has a shuttle which MAY bring you there but I'm not positive about that. Check first before expecting it.

The shower knobs look like someone tried to push them through the wall, they kinda work, if you want your room cleaned you have to ask the front desk, lots of people just wondering around the parking lot, no fridge or microwave in the room.

As a traveling worker and long time customer I'm a little disappointed in recent changes. I stay frequently and for long stays of a week at a time. In the past I found this place quite hospitable and competitive rate wise. Now with the loss of discounted worker rates that is less attractive. I understand the area they are in but it also feels like there are a lot more working girls and shadier people hanging around so I'm not very comfortable with the parking. The lot is at least well lit but I it still makes me nervous.
Extended Stay workers like myself require far less housekeeping services and generally expect to see that reflected in the rates. We pick up after ourselves and keep you in business by keeping the room occupied consistently. We also bring large groups with us when we find it to be of good value. Best of luck, and thank you for the enjoyable stay in the past.

Very comfortable stay. Got the suite. Come with room with door and livingroom with fold out bed. Bed was comfortable. Very roomy. The window view is nice.

The price was high for the condition of the rooms. A lot of activity in the parking lots.

It was cheap, everything is old but clean. The casino is small. Single deck black check, low buy in.

I really like going to this casino they have an excellent snack bar also check their website for for their specials

It was pretty gross. Not clean at all and bad service.

Great rooms, management very caring and outgoing, clean rooms, quiet hallways, and safe environment. I highly recommend staying here.

This place is so bad, I don t even have words.
My advice is Just DON T!

It was pretty ok. Service was great, bed not so much

Cendant/Wyndham can do much better.

The staff was friendly and professional. They work in a building long overdue for renovations.
The 70's called and they want their hotel back.
Driving up one can see paint peeling off the building. They offer late model televisions, my room had no luggage rack. Some equipment didn't work properly. My room was clean and the bed was comfortable.

Rooms are decent. Diner is great and cheap. Only thing is some creepy people hang around at night

My stay with my family was absolutely dreadful. The non-smoking room we booked reeked of cigarette smoke. The carpet was filthy and the walls were patched up with some yellow discharge oozing out. I wanted to vomit when I smelled the repulsive bathroom smell. $110 seems like a good deal but I would not even pay $20 to stay here again. There are much fancier hotels in the Reno area for the same price, we were just looking for a family friendly hotel with no casino, but I would've had a much more pleasant stay at one of those big casino hotels. Would not recommend to anyone who does not enjoy vulgar smelling bedrooms, filthy rooms, and an odd whistling sound coming from the ac. But at least the service is nice.

The service was great! Staff was friendly and helpful. We had not great experiences trying to find a hotel last minute and I'm so glad we called them! The bathroom was clean and nice and the rest of the room was also great! They were very pet friendly wich is a make or break for me. I would stay there again.

I would have given the Ramada more stars if I was just grading on the quality of staff and cleanliness. The attached Diamond's Casino has a great 24 hour diner if you can stand the cigarette smoke. Back to the hotel which offers free WIFI. This is the first hotel I have stayed in where the WIFI was not password protected. After using it I understand why. One or more times a day it will kick you off and you have to log in again. It will frequently tell you that you are not connected or operate very slow. The desk gives you a tech support number to call but their answer for everything is "There must be too many people using it". This is the response I got at 1am.

People are nice bed was broken. toilet broken . Not enought air flow in room

It is a beautiful place the only thing is that it is very exclusive a nice place to celebrate parties

Room was Much larger then expected. Awesome to have a king bed AND a sofa bed. TV was an outdated tube TV. And no ice on the floor we were on nor the two above and below.

First night we arrived the toilet was blocked, the shower was terrible

Very bad part of town. The hotel it's self it's clean and nice but getting in and out of the hotel not so great. not safe, lots of shady people, drug activity. Homeless people everywhere. Do not feel safe. Like I might be followed to my room and robbed or attacked

I do not like it because people take their dogs to this hotel and I have felt since they arrived.

Check in took forever, toilet didn't flush, room still seemed dirty. There was no liner on the shower.

So far it's been nice. Room is spacious staff very friendly. Cant wait to check out the pool

Nice place to stay. For a non smoker I didn't like it very were we went apart from our room

Loved the service and it was pretty clean every worker theres was absolutely nice

Nice hotel friendly check in staff. Cocktail servers could have been better. Slow service and not very friendly towards minority groups

I got sick when I was there and the staff was amazing! They nurtured me like I was at my own home! Thank you so much! Food poisioning sucks but, this staff rocked! I'll totally stay here again! Most comfortable bed to sleep on when you're not feeling well! I loved my room and view!

Location and a questionable crowd in the casino bring down the rating. I had the fortune to be able to enjoy one of the top floor suites and found it to be quite acceptable for the price. Everything is outdated but the view and the square footage were excellent.

The staff was great. The food in the restaurant was very good.

The shuttle driver will take you to the airport to catch a plane but not to get a rental car. Why would It make a difference. The bottom line is I just need a ride to the airport.

This rates as a three star hotel and i can't imagine why. Should be a 2 at most. Staff was friendly, rooms are rough.

I do not go crazy back to that hotel first they gave us a regular bedroom with a sofa bed when we had paid and reserved a room for 4 people and two beds And they changed us for two beds where we slept uncomfortable ... They were very small beds and side the old and percudida tub, the tv older than a dinosaur, the old and ugly armchairs no refrijeradora, no microwave there is a lot of vagabond outside the hotel asking for money. The customer service is not bad but I know they could do their job better. The towels were for one person and we were 4 if 4 people thank God I brought my own towels and my own sheets I was disgusted to see the beds. In summary I will not go back to that dirty hotel.

Well definitely a place that draws the ever attentive eyes of the law throughout the parking lot. The casino part does have some decent slot varieties and a few table games and a recently started players club, the overall clientele are what brings down the rating if this establishment. It feels like the establishment is just doing the bare minimum in all aspects from the decor to the gaming, to the food and beverage. Adequate seems to be the standard they are trying to achieve.

Never stayed at the Ramada, it adjoins diamonds casino

They will not allow locals to reserve not book rooms there. All thumbs down to them who lose my money. Too bad

Barry bad service front desk they have the barest service i do not recommend this place

Poor responce of checkiut staff.
Reported maint. Issues front desk staff shrugged her shoulders.
Hole un carpet unraveling, bathtub faucet leaking, rust in tub

The food and drinks service was excellent and the conference room was very nice. Staff was also friendly and helpful.

Reserved a room with King sized bed, was not informed until check in that the room was no longer available, with the revenue the Ramada chain brings in you think they'd have up to date TV/cable system and wifi. But being in this part of town, I didn't expect anything more.

Rooms stink, hallways stink, always homeless and cops in the parking lots. Glad I was able to see my truck from my room. I would have gave no star if j could. You're better off staying at the Nugget

Front desk, kind and friendly. Housekeeping room dirty. Ask to get the room clean, housekeeping never showed up. Left hotel in a very unhappy mood.

Great place to find drugs or get beat up at night. Unaware of the Ramada however.

I GIVE THIS PLACE NO STARS!!! If I was you run and never look back we checked in everything was dirty we checked right out they still charged us for 1 night worth it to let them take 1 night of pay then to stay the the front desk ladies help but not much they could do with a nasty hotel we was in a non smoking and there was cigarettes everywhere nasty gloves in a drawer we packed up and got a room and the Nugget much better here!!

Employees were the best. Lots of unsavory people outside hotel. Air conditioner fix not work.

It's okay for 1 night, staff isn't real pleasant, beds are awful, there must be a better choice for the money.

Awesome, They really fast response & very polite! I wish I recommended everyone choose this hotel (casino)@

Made reservations on the phone and went to the hotel. they had no record of my reservation. Called the customer service I was transferred to customer care was on hold for 10 minutes but no one answered. Called back the reservation and said your customer care didn t answer she said because they are closed. I said cancel my reservation And give me my money back. She said we cannot do that. I m sitting in my car. Paid for a room and can t have it.
I left the hotel and left reno. My plans were all messed up.

The bedroom's floors are dirty and there was some loud people next door having a conservation. The elevators also smelled like Tobacco and the parking lot scares me at night, there is some weird people. But, the view outside looks nice