Ramada Reno Hotel & Casino Review

Great stay at great deals, breakfast every morning... Excellent Room service

Horrible place! Rooms are gross, mold in bathroom, apparently housekeeping was in prior to arrival. Left ice in sink and left a used liner in ice bucket. Vending machines steal your money. Got a contact high from elevator! Which were filthy! Picked this place due to pool, was empty because it is seasonal. Need to avoid this place at all cost, casino was disgusting, who closes a diner down during dinner time?

I have never stayed in a room , but I do occasionally order food and gamble. The slots are fun and the food is good for cheap prices. They have really good street tacos!

Trashy place, 1st cant go from car to lobby with out a homeless guy/gal asking for money. 2nd really bad customer service. 3rd trashy rooms. Motel 6 was nicer than this, very disappointing

You get what you pay for and this was $100 of comfort - absolutely fine for the money

Rooms very clean good customer service I was very welcome I loved it

I had the pleasure of staying here for a few days last week. People complain about the dated things, old buildings have character and atmosphere. The staff was excellent, Cassie was a doll and the blonde shuttle driver, ( sorry, I didn't get her name) was a sweetheart and full of old school charm. I enjoyed my time at the inn.

It was a good value. Sheets showed some wear, but the bed was comfortable.

No idea what the rooms are like but the neighborhood and the attached casino are sketchy. Lots of prostitution and drug activity in and around the hotel and casino.

Super dated, but cheep. I was in a top floor suite and the tv was circa 1998, wifi barely connects.

The only thing keeping this place from sinking is its casino and friendly customer service. Rooms are $100 a night on average and the man at the desk worked some way to get our party rooms connecting. The room itself was disgusting; toilets unclean, mirrors scuffed, carpet not washed, hair leftover in the bath tub and sink (which was disheartening because fresh supplies were stocked and presented inches away from the filth! They had to have seen it and ignored it), walls dirty, televisions old, large and shorting out from the 80s, windows moldy and thick with grime.. The only neat thing in the room was the packaged soap which doubled as creative since the mold was bumpy and ingenious. The casino was the only appeal of this establishment and seemingly the only part that the staff gave any attention to. I even ate at their restaurant. The woman that served me was wonderful and attentive. The salmon was very delicious, so tender it fell off the fork! On the other hand, the cake was generic and dry and not worth $5 at all. I'm under the impression that I got lucky with the salmon, so try out the food if you're feeling lucky on the gamble. I attempted taking photos on their 14th floor (technically the 13th) sky room but the windows were so riddled with fingerprints that there was no correct exposure without doing some impromptu sleeve-cleaning. As a final note, the overtly noisy bass 'music' from downstairs and outdoor advertisement combined with the casino thumping all the night long made it hard to sleep in the adjoining rooms on the third floor between the flashing strobe of the Ramada sign. Thankfully I packed earplugs!

If you are looking for a decent hotel for your vacation, this is not for you. If you are looking for a cheap hotel to sleep for a night, this is for you. It is a old hotel that has never updated, and it is in weird area.

Granted, Ramada is one of the older hotel brands in the U.S., however, this particular Ramada Inn isn't the best place to stay for your money. If you can't stay at one of the 4-5 star hotels in Reno, by all means stay away from the Ramada.

The small hotel casino had at "least" 11 older model flat screen televisions. The hotel gym had 2 of the same older model flat screen televisions. Meanwhile, the guest rooms have much older model tube televisions. The television in my room had a rainbow continuously running through the picture.

Since this is an older hotel, the hope was that service would be above reproach, unfortunately not so. Upon arrival, I discovered a very long black hair on the wall of the shower, as well as hair in one the beds in the room. There was a stuffed chair in the room that was split open on the arm, showing the dingy stuffing inside.

I arrived on a Friday, Saturday morning on my way out to eat breakfast, maid service was being performed in the room next door to mine. When I arrived back to my room later in the day, I discovered that my room had not been touched. This is an experience that I hope never to relive again. Stay far away from this Wyndham property.

It's gotten better but some of the people there were trying to ask for money and I found it not acceptable

Friendly people who happy to meet your needs. Great restaurant.

Excellent food, affordable fast, a comfortable bar close, with inexpensive quality spirits.

This has to be the lowest class establishment in all of Reno STAY AWAY FROM DIAMONDS CASINO. UNLESS YOU'D LIKE TO BE ROBBED OR MAYBE YOU WANT TO WATCH PEOPLE SHOOT DRUGS AND OVERDOSE IN FRONT OF YOU. AND SECURITY DOES ABSOLUTELY NOTHING ABOUT ANYTHING GOING ON WITHIN THE FILTHY CASINO. OH DONT FORGET TO SCRUB YOUR HANDS WITH BLEACH AFTER GAMING THERE.

This place is sadly in need of a redo & a facelift. We came in through the casino and the stale cigarette smoke was overwhelming. In today's world of excellent air conditioning, this is really bad. Just not a good place & Ramada needs to fix it. Room was OK, but rowdy neighbors kept us awake. Not a good experience.

Casino attached, neighborhood looks rough and a few questionable people hanging around but all in all decent

Good value for money. Nice hotel, nice pool. No refrigerator in the room.

Very helpful staff, late arrival, good steak and chicken at restaurant 15 minutes before closing, great breakfast next morning with endless
Coffee, clean room with non slip tub for 87 year young mother.

Great Downtown Views, Older property bit of a rough neighborhood

Just stopped into the Casino to kill some time before an appointment. Everyone was friendly & I'll visit again if I'm in the neighborhood

Clean, comfortable and conveniently located to the casinos. Just a few blocks away we found a German restaurant that we really enjoyed. Hotel has a really nice pool.

Kim is the best. The Ramada is super pet friendly. Definitely some characters around the hotel, but the value is unbeatable for a dog owner.

Really bad experience never coming back to this hotel it was my first and last.

We had the King suite it was really nice and the staff where so nice an amazing

Stay away this place is terrible. We had hot water only one night out of 5 nights we were here. They had to shuffle us around rooms just to take a shower. They only cleaned our room 3 of the 5 nights. The only reason I give it one star is because the staff was really good. If they get rid of the girls at the desk they might as well demo this place.

Horrible service! They arbitrarily changed a double bed to a single bed and wouldn't fix their mistake. The rude lady at reception stated there was nothing for us and we would have to use a foldout bed. Ridiculous considering everything was pre-booked and prepaid and confirmed. I guess Wyndham has real let their standard decline. Even Motel 6 sounds appealing.

My family is staying there and it has been great for them it is nice that it is away from the hustle and bustle of downtown.

no hot water for 3 days and they did nothing even after expressing the need. the wfi was spotty. the cafe was decent

The place is not so great for the price of the hotel. It doesn't even have a microwave or refrigerator. For every thing they say they are out. For a 3 star you would expect them to have basic amenities, not you have to call and request. The restaurant was closed due to some obscure reason that one of the waitresses was sick. I would go to a motel for half the price.

While the price is excellent you get what you pay for. Smoke is so engrained in the walls, new carpet doesn't mask the odor. Resteraunt is closed so take out happens but don't rely on leftovers there are no refrigerator in rooms

The hotel was great. Got upgraded because they had room. The dinner was greasy and fast. Casino is a little small but good for a little playing.

The hotel is very dated but the staff is friendly and the sheets were clean. Don't think we'll stay here again but not a bad stay for the price.

I'd really wonder about the people who gave this place 5 stars, given the fact that there is a statement in one of the reviews about the place having been allegedly recently remodeled when in fact a visitor on the 7th of Oct 2014 noticed that the inside of the hotel shows signs of having not been touched in many years, the obviously worn carpet, the whole look & feel of the elevators. The whole place needs a serious re-model or possibly demolition to make room for a state-of-the-art building.

My Wheelchair basketball team and a disabled Veteran got kicked out by a hotel front desk guy and was rude and yelled loudly in front of alot of people and wasnt even the Maneger!., had no shower chairs!, no wheelchair access for the pool

Affordable. Got a free upgrade. Place was probably remodeled recently since I don't agree with alot of reviews. Not on strip but offers 24 hr shuttle. Will stay again.

Room carpet is filthy, tv is from the 80's and the reception sucks. Wouldn't give me a room so I could watch my work truck. When I parked in the parking lot they made me move asked for a microwave and fridge, which they said okay. Still 4 days later no fridge or microwave. They are not customer friendly here at all.

Disagreeable staff, saw an advertisement rate and called in for a reservation in which they denied the coupon when we arrived the front desk despite whatever was told to us on the phone. Couldn't even cancel our reservation before we arrived, despite not having breached the 24 hour policy. Unlimited Wi-fi is a scam, there is a 30 minute timer and limited access to websites. Entry key to our room didn't work, we almost were locked out. Bathtub is dirty as well; would not come back ever.

Rooms were dirty..didn't like much..lot of smell from smoking rooms..

It could be better if cleaning service was available

Dirty rooms in ill-repair, outdated furnishings are used up and should be replaced, towel bar was hanging from one side having been pulled from the wall. Although there was a security guard stationed outside the main entrance, the people hanging around outside made it feel unsafe. Will never stay there again.

Great place to come visit The Biggest Little City in the World.

DO NOT STAY HERE! I was there this weekend and I regret it.... after reading all the reviews I thought it couldn't be that bad! I was wrong it was really bad. Homeless people are everywhere especially out by the front doors. The rooms are not clean.
Bad bad bad!!!

The deluxe room is nice. If you're on the 12th floor, you get a great view of the row. I'd come here again. Room rate was reasonable especially for last min booking and when it's NYE!

The Chicken Caesar salad is so yummy!!! Fulfilling too!

Worst hotel I have ever stayed at. Staff was useless, unprofessional and unhelpful. Watched numerous criminal acts in the parking lot, including watching another hotel goers bike get stolen -even after calling the front desk 2x to let them know to send security to stop it. Tried getting ice and soda on 3 different floors, all machines were broken. The entire building is tremendously outdated, run down and just plain gross and there wasn't even a blanket for the bed. If hookers, drugs, theives and probably STDs are your thing this is the place for you!

This is the only hotel in Reno I could find that doesn't have a ridiculously crazy pet policy! The staff was super nice and very accommodating, the price was great, and the room was very clean. The only issue I had was the location. There isn't much within walking distance.

Room 1109 was really nice, has a separate living room, with a door, the bed was amazing

If i could give no stars, i would. The elevator smelled like urine, with pet hair on the dirty carpet. It was a total nightmare. If it weren't the only (yes the only) available room around we would not have stayed there. Apparently there were several events in town and everything was booked - even boomtown. NOT recommended at all

Cheap place to stay restaurant was closed little little Cafe open great food cheap prices you can play cards for $2 but in a very bad neighborhood allowed dogs will stay there again

The price is reasonable. Careful in the parking lot, sometimes there's Riff raff at night, the hookers won't bother you unless they're approached. Truck parking is in the back lot, can't park a semi in the hotel lot, but bobtail ok. Still have some decent looking tricksies walking around there, so it's never dull.

No fridge no microwave mattress were not comfortable front desk staff was good. Cleaning staff great. The restaurant downstairs wasntopen for breakfast. The chairs in the lobby were stained. The only thingi really liked was the pool very clean.. And tis is a part of worldmark resorts.. This hotle needs a major upgrade.

My experience here was unsatisfying and I felt a little ripped off; however, the front desk service people were very friendly and did their job in an excellent manner! Also, the shower head and water pressure was incredible. That's where the good stops for me. $100/night so that I can enjoy cardboard-esque beds, a dirty casino (I really can't stress how dirty!), an old tube TV from the late 90s and not even a mini fridge? My room looks like it was built 20 years ago and hasn't been touched since. For the price I paid, I expected more. I definitely will look for other options next time I'm in Reno.

Pet friendly. Very nice and helpful staff but outdated and should probably get rid of the carpet.

Sucks. From the moment i walked in a had a headache. Place smells so bad. I understand its a casino as well but damn. I have a non smoking floor and my room smells as if the people were smoking in my room. Staff was unhelpful and slow as can be. This place was the only option for me to stay at the time, but will not stay here ever again. Next time i will stay in my truck. Bed was broke down, wall paper falling off.

Front desk people seemed like they didnt really wanna be there...room was not that great either

Terrible! We rented a ballroom here and put $500 deposit but never got our deposit back. Instead they ve charged us extra $300 from our card to clean some small stains (4 nickel size spots) from cake frosting 4 days after the event and told us it cost them $300 for shampooing the carpet plus they didn t even informed of us about the charges, they just took the money out from our account.place is really dirty and surrounded by bunch of tweaker. We will never ever do business with them again. Bunch of thieves is what they all are.

Horrible experience...alwaysoved Ramada this is a horrible location and service is big fat zero.