Nou Fa

Review of Ramada Reno Hotel & Casino

Made reservations on the phone and went to the hot...

Made reservations on the phone and went to the hotel. they had no record of my reservation. Called the customer service I was transferred to customer care was on hold for 10 minutes but no one answered. Called back the reservation and said your customer care didn t answer she said because they are closed. I said cancel my reservation And give me my money back. She said we cannot do that. I m sitting in my car. Paid for a room and can t have it.
I left the hotel and left reno. My plans were all messed up.