So many issues....
So many issues....
Had so many issues at the end of lease. Initially we dropped the car off and signed over the registration. Two weeks later, I received a call from the Finance Company saying I did not return the leased vehicle on time was being charged penalties and fees. I explained I had returned it to the dealer more than 2 weeks earlier. They said they spoke with dealer and I did not return the car. So I called the Rallye. The person I spoke to assured me they would investigate and get back to me. (This was around 9:30am). By 4:30pm, I had no response so I drove over. My returned car was still in the same spot I left it - Spare Key and Driver Manual still on the seat where I left them. Although I was in a panic that the car was missing and I was told I was accountable for it, no one bothered to check for the car or get back to me.
After another full week of dealing with various issues that we could not resolve with Rallye we decided to buy it out. The finance company agreed to it over the phone but I noted that the buy out I was being quoted on the phone by the finance company differed from my copy of the lease. So we drove over to Rallye to ask about it. They had the finance company fax over the copy of the lease. It was a completely different contract (Different Date, Different Contract Number, Same VIN # but the net difference was their price was $ 1300 higher than my price and the buy out was higher). We asked how that was possible if I had my copy of the lease. So they looked up my Lease right there at Rallye and it was exactly the same as my version. We asked how it was possible that my signature showed up on the last page of a completely different lease that neither Rallye nor I had a copy of. They had no explanation but yet did not honor the only Contract that Both Rallye and I had. They charged us the higher buy out price After over 3.5 weeks of many calls and visits to try to straighten this out, we just caved and paid - - and after all that they still charged the $299 fees for the paper work. I like Hyndai but would not purchase from Rallye.... The drive to Amherst was well worth the trip for 100% better service.