Great location. Excellent restaurant. Room was quiet... at the rear of the hotel, but rather dated and disappointing. However the staff were charming and helpful. Be prepared to carry your bags to the hotel.... overall a reasonable stay, and close to everywhere in London!
Very slow service in the lounge bar, toilets are disgusting
Only had a glass of wine but could see the food being cooked and being taken to the tables and it looked and smelt amazing! Staff were great and very friendly. Will go there to eat so.
Excellent location, fantastic staff. Everyone go out of their way to please you. If you travel with a lot of luggage the rooms can be a bit tight. Be sure to check out the hot chocolate in the coffee shop.
Dec 2017 visit. Some rooms smaller than others, our larger American luggages didn't fit in the twin beds room. Free breakfast was goodish, runny scrambled eggs, bacon "canadian?", Yogurt, toast, juices, hashbrowns, beans, fruit. Restroom ok, could use a scrubbing in the bathtub; the tub is narrow and about 2foot high to get in. Water temperature in our room 318 not constant, cold/hot/cold/hot. Carpet throughout, so the throw pillows usually go on the floor and back on the bed alot. Luggage will probably also be on the carpeted floor. Minibar in room about $4-$8. Views are good over looking the square. Rooms close to McDonald's side need soundproofing (drunks 2am-4am)
I usually go for work, hotel very well located ... if you're going to be downtown, of course. Good service and good breakfast too.
Clean and well presented room in a fantastic location overlooking Leicester Square. The staff at the hotel were very helpful and overall I had a very pleasant stay.
We went for a drink prior to a BFI event and it was ridiculously busy. Alot of areas were held off for private parties, however the staff were incredibly efficient and I was served at the bar quickly. Then as I was waiting for a friend the waiter kindly let me sit in a roped off area. The drinks are a good price considering the location and I can't rate the staff gift enough
Great meal in Leicester Square Kitchen. Gorgeous food and surprisingly large portions for the price, especially considering location!
Nice, fairly spacious single rooms. Great breakfast.
+ The staff in the hotel were very professional.
- Being woken up by noisy guests. The pillows were to high. They should have one big pillow and one smaller.
Not only is it in the middle of everything (2 minute walk to the National Gallery, Trafalgar Square snd National Portrait Gallery, 4 minute walk to West End theaters, 1 minute walk to Cinemas, 5 minute walk to Soho and Covent Garden and near literally a 100 restaurants), I stayed in the first floor iconic Hobbit Room, and slept in a twin hobbit bed, and YES (as we learned about hobbits in the Lord of the Rings) they do serve Second Breakfasts. Ps. Great staff, great food.
Brilliant ..couldnt speak highly enough very welcoming clean it had everything
Location couldn't be better. Spacious room, nicely appointed and very courteous staff.
The staff were friendly and the toilets were clean. I did not stay the night.
Friendly staff, clean rooms comfortable beds! Enjoyed our stay!
5-star hotel it certainly rates a 5-star review. Couldn't think of one bad thing to say about this place
We went in for Afternoon Tea on a Saturday around 4pm. The overall experience, service and food was good. However, the seating was not great as the sofas were awkward to eat on. The sugar was wrapped in plastic which is a bit wasteful and gives us the perception we were in a cheap hotel. We were changed more for extra sandehiches which isn't usually the case with afternoon tea.
Room pleasant staff attentive and friendly. With down didn't open which was a shame. Other than that a pleasant stay.
Pretty good service, central and comfortable rooms. Their breakfast is very good and the dinner as well.
The hotel was in a perfect spot. Right on Leicester square. Close to everything in London. The service was incredible, rooms were clean and beautiful. Breakfast included a large variety of foods and was delicious. Would stay at this Radison Blu again next time in London
Great location, nicely appointed room. Spacious. Very friendly and helpful staff at the reception
Great hotel right in the heart of everything staff were excellent aswell as the food.
Fantastic location in the heart of Leicester Square. Friendly and helpful staff who were able to get us a reservation in a great restaurant at short notice on a Saturday night. Room well presented.
It's a really cool location. Located right next to Rexton Square Garden and about 10 minutes walk from Covent Garden! But the room is small and a little noisy, but you will be satisfied.
Really nice hotel.I do like the old retro look of the furniture and the complimentary coffee is very nice.I have to say is a bit expensive but is nice:) and also in central London. I suppose you do have to be a bit highly educated to criticise this hotel in a good manner because I've seen some bad reviews...actually the beds are huge :)
Recommend this!
Loved it. Door man took good care of me helping me stay dry in the rain with a complimentary umbrella.
Excellent location, friendly and attentive staff and a decent sized room with everything you'd expect
Good staff always very Helpful, Clean Restaurant with nice view, and good food.
I popped into the lobby to meet a friend and warm up. The lobby was lovely and warm
Beds are very stiff otherwise it is a good hotel with amazing location.
We went to the Radisson Blu Edwardian for afternoon tea. We arrived late start being stuck in traffic but the staff were very accommodating and it was not a problem at all.
We were showed to our table and asked what we would like to drink. We could have unlimited tea and coffee, and naturally there was a choice of each. My wife opted for a pot of English Breakfast tea, and I went for a latte. The coffee was OK, if a little machine-made, but after travelling for 2 hours of war welcome refreshment.
The food arrived soon after, and was split into 3 sections - a savoury plate, a sweet plate and a plate with scones and cream on. The star of the day was a small, warm cheese and tomato tart. Perhaps the temperature indicated it was freshly cooked, but it certainly tasted more fresh than some of the other items (the sandwich, for example, felt a little dry).
Overall, it enjoyable, but felt like afternoon tea was an option bolted on to their existing services, rather than developed as a unique experience that no one else offers. There was no flair to the whole thing and at times it was hard to get anybodys attention.
Friendly customer experince and good food. Ask for Tony Latino to look after you.
The room we were given was extremely small, restriced and cramped. It didn t look anything like any of the rooms in the pictures. I was genuinely dissapointed when I saw it and can t understand how any hotel chain, especially the Raddison, More
I got a free upgrade to a room overlooking the square. The view is really great and the location is amazing since it's so central. There are a lot of restaurants in walking distance and the tube is a short walk away. The room is very nice and clean and staff are very friendly. Will stay here again if I get a chance!
Service at the hotel is the best, Just amazing! Everyone at the hotel Very nice and helpful! Location is the best in London Center.
It was a family vacation for three nights, the experience was wonderful. The rooms were very clean and tastefully decorated and they turn to Leicester Square. The place is simply excellent. In the center of all things. Walking distance from all the interesting sites, we took a breakfast that I personally highly recommend was fresh and plentiful.
In conclusion the hotel's service was outstanding !!!!
Thank you so much I will come back again.
Nice bar and restaurant but some of the rooms are noisy.
Service is amazing, the room was pretty standard but the location is great.
Smaller rooms, cramped no-water-flow temperature-fluctuating showers. Great location and breakfasts though.
stayed here on Saturday in May 2017 for a trip to the theatre to see the phantom.
All in all an ok hotel but breakfast was a total disaster.
the hot buffet was luke warm at best and our table was cleared when we went to get our hot food.
came back to a newly laid table.
POOR in my opinion.
room was nice and bed comfy.
would I stay again. sad to say after that breakfast maybe not.
Fabulous location, great pillows... misses a star for room size and no USB sockets, can be a bit noisy. But recommend for central London.
Excellent location right in the heart of the action.
I've never stayed in the rooms before however the service in their restaurant is amazing. Not just the food but the service is of great quality. It's clean, hygienic and in very top condition. There's seating both inside and outside and they are able to cater as much as needed. I have recommended this place to all of my friends and family. I hope the workers will be rewarded for all their hard work. There's a fairly tall Italian speaking Filipino guy that is really professional and kind.
Great service, cheerful staff, beautiful and clean rooms. Amenities are awesome.
We stayed in a family room for about a week. Very convenient location and the rooms were clean. We were greeted with a plate of chocolate dipped strawberries when we checked in which was a nice gesture. The family room that we were in was very spacious and the toilet had a door separating it from the rest of the bathroom which was a convenient design.
excellent location. nice rooms. quiet indoors considering it's in the heart of leicester sq
Incredible staff. Very nice rooms. We had a beautiful view of London from ours. Very comfortable. Also had an incredible breakfast.
Treated like royalty! My wife loved everything about it!
I'm sure it'll be fine once their construction is done, but it was kind of a pain in the butt during it. (cables running through hallways, elevator not working, etc)
Attended event on top floor, fantastic views and nice facilities, food
Big, comfortable room on the 4th floor with views out over the square. Good breakfast at Scoff & Banter too.
Check-in was quick and helpful. Room is nice with modern amenities like usb power.
The best location! very friendly staff
Good size room clean its the best
many thanks to antonio from the kitchen'and to zelish from the reception they help me much they are very nice
Fantastic hotel
Great staff excellent rooms and service
Absolutely perfect location for visiting the theatre
Cant recommend enough
Perfect
Very clean and cozy rooms, and wonderful service. Great location
Beautiful hotel . Excellent location in the city. Excellence care. Thank you.
Good location. Good bar. Cruel breakfast! Friendly staff. A little hard bed for my taste ..
Bar was fairly quiet, got served quickly - only had a beer so not sure what the food is like!
I have had a 4 days Access Foundation in here. I loved the place. Staff treated me as a Queen :)
Was very professional in assisting me with the job information
Excellent breakfast, good location in the heart of London. Quiet rooms.
Small but nice rooms. Each room has a lot of facilities, tea/coffee, mini bar, TV with lots of channels, iron, free wi-fi. 24 hr gym is nice. Breakfast has lots of options.
Very nice hotel in a great location, the staff were friendly and helpful, the only reason they lost a star is the rooms are dated, it felt like I was sleeping in my grandmothers bedroom.
Excellent hotel let down by the bar staff very slow wasn't that busy. Location excellent right in the middle of the action
Bad service. Not friendly. The bar service is very bad. To avoid.
Really poor. We found ourselves in need of a room having been let down on an airbnb for 1-night, and went into the hotel to enquire. A room was available, and we swallowed hard at the $370 rate (excluding breakfast) but decided to head in as other options were not easy on that day. We used the (thankfully free) wifi to find another 3-nights overlooking St James Park in an airbnb for half the price for a 1-bedroom apartment. The room in this hotel would be impossible to swing a kitten in, let alone a fully grown cat, and it's old, tired and profiteering from a very good location. I don't mind so much because it was our fault for the airbnb problem and deciding to not head further out for better prices and hotels, but these types of hotels are going to go to the wall unless they find another way of pleasing customers who assuredly travel globally and see what other London and international cities have to offer.
Eventually we were also offered a breakfast included in the rate, and I know this sounds churlish as it was 'free', but rubbery toast and congealed eggs do not make a breakfast. If it wasn't 'free' it would have only added to the disillusion for this brand.
The staff were lovely by the way, so not their fault. The owner brand should be ashamed.
Dreadful customer service (specifically a chap called Martin) - we complained as we had no hot water for the shower or sink, and were told it was our fault for turning the heated towel rail on (apparently it's normal practice to only have the option between a towel rail and hot water).
Room 219, possibly 291(the kingsize room) smelt of sewage which was lovely also.
Would not recommend this hotel to anyone.
Good points - breakfast was good
