We highly recommend Quest. The owner, Mike, was amazing. He walked us through the process, helped with insurance questions, he was extremely knowledgeable and HONEST. Peace of mind in the restoration too! Pete Smith was very kind, and took great care of set up and getting our basement back to how it was before. When you're in the middle of a flood, this is who you should call.
Our sump pump failed and our crawl space flooded. Pete explain everything and did an outstanding job with his crew. They were polite and efficient . I would highly recommend them .
Amazing FAST service! After a stressful disaster the crew came in calm and reassuring. Took care of all the damage with a courteous staff. Made sure our unaffected areas were taped down with protection, to stayed is clean as possible through the cleanup. Anything that was salvageable in the disaster area was taking care of. At this point you would never know anything even happened. Management has followed up to make sure everything was done perfectly. Highly recommend Quest for sure!
Unfortunately, I feel as if my mother was taken advantage of.
I scheduled quest to clean up the water in my mother s basement after a drain backed up.
From walking into finished basement, you COULD NOT tell there was an issue. After stepping on the carpet, it was obvious that the water had soaked into the carpet and soaked nearly across the room. The carpet WAS NOT wet to touch completely across the width of the room. So, it's not as if there was a real flood situation. When the workers arrived, the person insisted on knowing what insurance my mother had and the amount of coverage.
My mother told me that the quest employee stated, "Oh, Allstate usually has $5000 of coverage". It was amazing to find that the bill came in at approx $100 less that the amount of coverage ($4873). Unfortunately, that didn't leave any funds for new carpet of a repair of the foundation drain.
I am also sure that the amount of the bill was not proportional to the amount of cleanup required.
I could have gotten a couple people to help me haul carpet upstairs and run a shopvac for a small fraction of this price.
The water was cleaned up, but at a ridiculous rate.
Never again...
They were very professional and i was extremely satisfied with the work they did.
Excellent work. The crew was polite and friendly. They were always on time. I would hire them again. I recommend Quest Restoration to all my friends and family.
I would highly recommend Quest Restoration! I called numerous companies, and Quest was not only the first to respond, but they were polite and professional. Mike, the owner, called me right away to walk me through the process and ensure he was sending enough help for the job. Pete was the on-site manager and he was honest, polite, and knowledgable. If you are in need of restoration services- Call Quest!
Outstanding service and very prompt and professional from start to finish. I recommend without hesitation and would absolutely use them again!
Quest Restoration was absolutely wonderful to work with! I was amazed by their speedy response time and overall professionalism. They were able to put my mind at ease during a very stressful time.
The entire team was extremely helpful through the whole process and I would recommend them to anybody. Thank you, Quest Restoration!
Thank you all SO much for your help. We are so thankful for your timely response, excellent customer service, and quality work!! Our basement looks even better than it did before it flooded! We appreciate everything you did for us!
We were in a particularly crappy (no pun intended) situation where our septic backed up into our basement and our landlord refused to have it cleaned up. Pete was phenomenal, even at 7 pm on a Friday. He went above and beyond to help us make our home safe. The area involved was quite small, so clean up didn't take long. I would absolutely do business with Quest again.
Thanks Pete!
These guys are amazing they do a great job quick fast efficient friendly I would request them to anyone
We returned to our home after some time at our Florida condo. We found standing water with mold on the walls in our basement. After looking on line for a record of quick and satisfied customer reviews, we called Quest. Best decision I have ever made. It was a Friday and I fully expected to not have the issue addressed til the following week. Surprise, Pete was there in less than an hour. He called in his team and they quickly began their magic. Pete and his team began and even worked through the weekend. His entire crew was very professional, and a delight to work with. They even had a female on the team, Britney. She was a big help in assisting my wife to emotionally deal with the need to make choices in what to hold on to and what needed to go. Pictures and momentos from 52 years of marriage, 3 children and even our grandchildren make it an emotion laden chore to say keep or let it go to soggy memories. Our basement is now clean, dry and mold free. Thank you to Pete and his Quest team.
Terry and Janice B.
We had a water pipe junside a wall burst and an ensuing flood the day before Thanksgiving. Quest Restoration responded quickly and professionally. Not only did Quest Restoration provide the remediation, they also completed the repairs. It is very important to note that Quest Restoration does noy work for an insurance company, they work for the customer. They will be a laison between you and the insurance company. They will provide information ( good & bad but honest) every step of the way. It is not unusual for the owner of the company to visit the job site.
Basement flooded and Quest came out immediately to remedy the problem. Couldn't have been more pleased with the service and would use in the future.
Very professional and helpful. Showed up at the time I was told they would be there.Pete Smith and his crew did an ex excellent job! Would highly recommend them to anyone that needs help!
I could not be MORE thankful for Quest Restoration! The faulty plumbing in my house finally failed and we had water damage in our office ceiling. Quest got their crew out to my home (2 hours away) before any further damage could be done. The team knew EXACTLY what to do and had my home water damage free within hours! Not only did they clean up the mess, they were able to walk us through the entire claim and repair process. I would highly recommend Quest Restoration!!! THANK YOU QUEST!
We hired Quest Restoration after we had a fire at our rental property. They did a thorough inspection of the entire house and provided a detailed estimate for all of the damage that was found. Quest was professional, honest, and upfront about the entire process and cost from beginning to end, which made it easy to understand what was happening and why. They worked with the insurance company to to get everything covered, including loss of business income for several months. They were always easy to reach and answered all of our questions. Quest went above and beyond the call of duty in my experience and I would highly recommend them for your restoration needs.
I am very satisfied with the service provided by Quest. Both Mike, the owner, and Pete, the on-site manager, were so professional. I highly recommend Quest Restoration!
Pete and his team at Quest were timely, professional, and thorough. I d recommend them to anyone looking for good hardworking people that get the job done right!
Pete is very knowledgeable and easily answers questions. He is very professional and will fight for what s right for the customer! The Quest work ethic and pride in a job well done is refreshing in this industry. Highly recommend this company.
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