Shawn Sherman

Review of Quest Restoration

Unfortunately, I feel as if my mother was taken ad...

Unfortunately, I feel as if my mother was taken advantage of.
I scheduled quest to clean up the water in my mother s basement after a drain backed up.
From walking into finished basement, you COULD NOT tell there was an issue. After stepping on the carpet, it was obvious that the water had soaked into the carpet and soaked nearly across the room. The carpet WAS NOT wet to touch completely across the width of the room. So, it's not as if there was a real flood situation. When the workers arrived, the person insisted on knowing what insurance my mother had and the amount of coverage.
My mother told me that the quest employee stated, "Oh, Allstate usually has $5000 of coverage". It was amazing to find that the bill came in at approx $100 less that the amount of coverage ($4873). Unfortunately, that didn't leave any funds for new carpet of a repair of the foundation drain.
I am also sure that the amount of the bill was not proportional to the amount of cleanup required.
I could have gotten a couple people to help me haul carpet upstairs and run a shopvac for a small fraction of this price.
The water was cleaned up, but at a ridiculous rate.
Never again...